Is Fidelity Down Right Now?
How to check if Fidelity Investments is having an outage, what to do when you can't log in or place trades, and how to contact Fidelity during a system failure.
📡 Monitor your APIs — know when they go down before your users do
Better Stack checks uptime every 30 seconds with instant Slack, email & SMS alerts. Free tier available.
Affiliate link — we may earn a commission at no extra cost to you
⚡ Check Fidelity Status Now
Fidelity has no public real-time status page. Use these sources to check for outages:
What Can Go Down When Fidelity Has an Outage
Fidelity outages don't always take down everything at once. Different systems can fail independently:
Is It Fidelity or Your Connection?
Quick Diagnostic
- ✅ Downdetector shows spike above baseline → Fidelity-wide outage
- ✅ Website down but app works → web infrastructure issue only
- ✅ App down but website works → mobile infrastructure issue only
- ✅ Both website and app down → full Fidelity outage
- ✅ Works on mobile data but not WiFi → your home network or ISP
- ✅ Can log in but can't place trades → trading system specifically down
Check downdetector.com/status/fidelity
This is the fastest way to confirm a real outage. If the 24-hour graph shows a significant spike above the normal baseline (shown in orange or red), it confirms widespread Fidelity problems. Check Twitter/X for "Fidelity down" to see trader reactions in real time.
Try the Fidelity mobile app
If Fidelity.com is inaccessible, open the Fidelity Investments app on your phone. Web and mobile systems share some infrastructure but can go down independently. If the app works but the website doesn't, you can still manage your account and place trades from your phone.
Switch networks and browsers
Try switching from WiFi to mobile data (or vice versa). If that doesn't work, try a different browser (Chrome, Firefox, Safari, Edge) or open an incognito/private window. Clear your browser's cookies and cache for fidelity.com — outdated session data causes many "Fidelity not working" reports.
Check Active Trader Pro connection
If you're using Active Trader Pro, check the connectivity indicator in the bottom status bar. A red or yellow indicator means the application has lost connection to Fidelity's servers. Close the application fully (not just minimize), wait 30 seconds, and relaunch. Ensure your firewall isn't blocking Active Trader Pro.
Call Fidelity at 800-343-3548
Fidelity's phone trading desk operates 24/7 and can place orders even when the website and app are down. During a major outage, expect hold times of 20-60 minutes. Have your account number and any security verification information ready. Representatives can also confirm if an outage is ongoing.
Document everything if trading is affected
If an outage prevents you from placing or canceling a trade, screenshot the error messages with timestamps and note the exact times. Fidelity has an "error trade" review process for trades impacted by confirmed system failures. Contact Fidelity in writing via secure message as soon as the platform is restored.
When Fidelity Is Most Likely to Have Problems
Fidelity outages aren't random — they correlate with peak load events:
Protect Your Investment Account with Strong Passwords
Brokerage accounts are high-value targets for credential stuffing attacks. 1Password generates and stores unique passwords for all your financial accounts — Fidelity, Schwab, Vanguard — so a breach at one site never compromises the others.
Try 1Password Free →Alert Pro
14-day free trialStop checking — get alerted instantly
Next time Fidelity goes down, you'll know in under 60 seconds — not when your users start complaining.
- Email alerts for Fidelity + 9 more APIs
- $0 due today for trial
- Cancel anytime — $9/mo after trial
Fidelity Contact Information During Outages
Phone (24/7 Phone Trading)
800-343-3548 — Representatives can place orders by phone even when the website is down. Expect hold times of 20-60+ minutes during major outages.
Virtual Assistant
Fidelity.com virtual chat (when accessible) or the in-app chat. The virtual assistant can handle basic inquiries even during partial outages.
Fidelity on Twitter/X
@Fidelity on Twitter/X posts system status updates during major outages. Search "Fidelity" in real-time tweets for the latest user reports.
Branch Locations
Fidelity Investor Centers can assist with urgent transactions during extended outages. Find locations at fidelity.com/customer-service/find-an-investor-center.
Frequently Asked Questions
Does Fidelity cover losses from system outages?
Fidelity does not automatically reimburse losses caused by system outages. However, Fidelity has a formal review process for "error trades" — situations where a system failure directly caused you to miss a trade or execute at a significantly different price than intended. You must contact Fidelity in writing within a reasonable time after the outage is confirmed. Outcomes vary and there's no guarantee of compensation, but documenting the outage with timestamps significantly helps your case.
Why is Active Trader Pro constantly disconnecting?
Active Trader Pro disconnections are usually caused by: (1) Network instability — Active Trader Pro requires a stable, low-latency connection. Switch from WiFi to ethernet if possible; (2) Firewall or security software blocking ATP connections — add firewall exceptions for Fidelity's Active Trader Pro; (3) Fidelity server load during peak trading hours; (4) Running an outdated version of Active Trader Pro — check fidelity.com for the latest version; (5) Running too many data-intensive watchlists or scanning tools simultaneously.
Can I still trade during a Fidelity website outage?
Yes, in most cases. Fidelity's phone trading desk (800-343-3548) operates separately from the web platform and usually remains accessible during website outages. Additionally, the Fidelity mobile app and web platform run on partially independent infrastructure, so one may work when the other doesn't. If neither the website, app, nor phone work simultaneously, Fidelity is experiencing a severe system-wide failure (rare).
Why does Fidelity say "We're having trouble" during login?
"We're having trouble" is Fidelity's generic authentication error. Most common causes: (1) High authentication server load during market open; (2) Your session cookie has expired or become corrupted — clear browser cookies and try again; (3) MFA verification is delayed — wait 2-3 minutes for the verification code to arrive; (4) Fidelity's identity verification service is experiencing issues. If the error persists after clearing cookies and trying a different browser, check downdetector.com/status/fidelity to confirm if others are affected.
Your Financial Data Is Exposed — Remove It
Data brokers sell your financial behavior, net worth estimates, and personal information. Optery automatically removes your data from 350+ data broker sites, reducing your exposure to identity theft targeting investors.
Scan Free with Optery →