Canvas LMS Outage History

Past incidents and downtime events

Complete history of Canvas LMS outages, incidents, and service disruptions. Showing 50 most recent incidents.

← Back to Canvas LMS current status

February 2026(6 incidents)

minorresolvedFeb 12, 04:58 PM — Resolved Feb 12, 08:58 PM

Some users may be experiencing slow load times or timeout errors when accessing Canvas

2 updates

resolvedFeb 12, 08:58 PM

This incident has been resolved.

identifiedFeb 12, 04:58 PM

The issue has been identified and a fix is being implemented.

minorresolvedFeb 11, 11:11 PM — Resolved Feb 12, 01:40 AM

DocViewer failing to render new files for some users

4 updates

resolvedFeb 12, 01:40 AM

This incident has been resolved.

monitoringFeb 12, 01:29 AM

A fix has been implemented and we are monitoring the results.

identifiedFeb 11, 11:41 PM

The issue has been identified and a fix is being implemented.

investigatingFeb 11, 11:11 PM

We are currently investigating this issue.

minorresolvedFeb 10, 06:06 PM — Resolved Feb 10, 07:04 PM

Users attempting to contact us via Phone may see longer wait times.

4 updates

resolvedFeb 10, 07:04 PM

This incident has been resolved.

monitoringFeb 10, 06:34 PM

A fix has been implemented and we are monitoring the results.

identifiedFeb 10, 06:10 PM

The issue has been identified and a fix is being implemented.

investigatingFeb 10, 06:06 PM

We are currently investigating this issue.

minorresolvedFeb 6, 09:44 AM — Resolved Feb 6, 09:50 AM

Some Canvas users are unable to log in using mobile applications

3 updates

resolvedFeb 6, 09:50 AM

This incident has been resolved.

monitoringFeb 6, 09:48 AM

A fix has been implemented and we are monitoring the results.

identifiedFeb 6, 09:44 AM

The issue has been identified and a fix is being implemented. Desktop version of Canvas is fully operational, and currently authenticated customers can access our mobile apps without errors.

noneresolvedFeb 4, 06:49 PM — Resolved Feb 4, 08:13 PM

Learnosity outage impacting assessment delivery to students

4 updates

resolvedFeb 4, 08:13 PM

"As of 19:12 UTC, traffic has returned to normal and everything remains stable. We have resolved the incident affecting assessments in VA (us-east-1). Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required."

monitoringFeb 4, 06:57 PM

"As of 18:52 UTC, the Learnosity System Engineering team has put a fix in place. We will continue to monitor for some time to ensure a stable recovery, but all services are operational again. Learnosity Support and Systems Engineering teams will continue to actively monitor the issue, and will follow on with an update and resolution as soon as possible."

investigatingFeb 4, 06:54 PM

We are continuing to investigate this issue.

investigatingFeb 4, 06:49 PM

From Learnosity: "As of 18:30 UTC, we are currently experiencing an issue affecting assessment delivery in VA (us-east-1). Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible." Impacting MC student, MC masterygrade, and MC performance grader.

noneresolvedFeb 2, 01:00 PM — Resolved Feb 2, 01:00 PM

Some users may encounter errors when previewing or downloading files in Canvas

1 update

resolvedFeb 2, 01:41 PM

Between 06:00 and 06:20 MST, some users may have experienced errors when trying to preview or download files in Canvas (e.g. images, videos, attachments).

January 2026(14 incidents)

noneresolvedJan 29, 05:43 PM — Resolved Jan 29, 05:57 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas

3 updates

resolvedJan 29, 05:57 PM

This incident has been resolved.

identifiedJan 29, 05:43 PM

We are continuing to work on a fix for this issue.

identifiedJan 29, 05:43 PM

The issue has been identified and a fix is being implemented.

minorresolvedJan 29, 02:19 PM — Resolved Jan 29, 03:50 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas

4 updates

resolvedJan 29, 03:50 PM

This incident has been resolved.

monitoringJan 29, 03:29 PM

A fix has been implemented and we are monitoring the results.

identifiedJan 29, 02:55 PM

The issue has been identified and a fix is being implemented.

investigatingJan 29, 02:19 PM

We are currently investigating this issue.

minorresolvedJan 28, 06:41 PM — Resolved Jan 28, 08:05 PM

Users may see some services stating that they are either queued or in progress and to come back later.

6 updates

resolvedJan 28, 08:05 PM

This incident has been resolved.

monitoringJan 28, 07:48 PM

A fix has been implemented and we are monitoring the results.

identifiedJan 28, 07:26 PM

The issue has been identified and a fix is being implemented.

identifiedJan 28, 07:25 PM

The issue has been identified and a fix is being implemented.

monitoringJan 28, 07:23 PM

A fix has been implemented and we are monitoring the results.

investigatingJan 28, 06:41 PM

We are currently investigating this issue.

minorresolvedJan 28, 02:33 PM — Resolved Jan 28, 03:23 PM

Some users may encounter degraded performance when using New Quizzes.

4 updates

resolvedJan 28, 03:23 PM

This incident has been resolved.

monitoringJan 28, 02:43 PM

A fix has been implemented and we are monitoring the results.

identifiedJan 28, 02:33 PM

The issue has been identified and a fix is being implemented.

investigatingJan 28, 02:33 PM

We are currently investigating this issue.

criticalresolvedJan 22, 07:35 PM — Resolved Jan 22, 07:35 PM

Some users are unable to access or are receiving errors when attempting to use the new Portfolio feature

1 update

resolvedJan 22, 08:33 PM

Some users are unable to access or are receiving errors when attempting to use the new Portfolio feature.

minorresolvedJan 21, 12:06 PM — Resolved Jan 21, 04:00 PM

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users

14 updates

resolvedJan 21, 04:00 PM

This incident has been resolved.

monitoringJan 21, 03:36 PM

We are continuing to monitor for any further issues.

monitoringJan 21, 02:57 PM

We are continuing to monitor for any further issues.

monitoringJan 21, 02:30 PM

We are continuing to monitor for any further issues.

monitoringJan 21, 02:12 PM

We are continuing to monitor for any further issues.

monitoringJan 21, 01:56 PM

We are continuing to monitor for any further issues.

monitoringJan 21, 01:37 PM

We are continuing to monitor for any further issues.

monitoringJan 21, 01:17 PM

We are continuing to monitor for any further issues.

monitoringJan 21, 12:59 PM

A fix has been implemented and we are monitoring the results.

identifiedJan 21, 12:54 PM

The issue has been identified and a fix is being implemented.

investigatingJan 21, 12:51 PM

We are continuing to investigate this issue.

investigatingJan 21, 12:35 PM

We are continuing to investigate this issue.

investigatingJan 21, 12:19 PM

We are continuing to investigate this issue.

investigatingJan 21, 12:06 PM

We are currently investigating this issue.

noneresolvedJan 19, 08:31 PM — Resolved Jan 19, 08:31 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas

1 update

resolvedJan 19, 08:31 PM

SupportAuth DDoS

minorresolvedJan 17, 11:35 PM — Resolved Jan 18, 12:21 AM

Some LTI's are currently hidden in Canvas

5 updates

resolvedJan 18, 12:21 AM

This incident has been resolved.

monitoringJan 18, 12:02 AM

A fix has been implemented and we are monitoring the results.

identifiedJan 17, 11:51 PM

The issue has been identified and a fix is being implemented.

investigatingJan 17, 11:36 PM

We are continuing to investigate this issue.

investigatingJan 17, 11:35 PM

We are currently investigating this issue.

minorresolvedJan 14, 03:09 PM — Resolved Jan 14, 03:35 PM

Some users may see errors or images not loading.

2 updates

resolvedJan 14, 03:35 PM

This incident has been resolved.

investigatingJan 14, 03:09 PM

We are currently investigating this issue.

minorresolvedJan 14, 01:35 AM — Resolved Jan 14, 01:37 AM

Some Canvas users are seeing Canvas Under Heavy Load error when accessing Canvas.

2 updates

resolvedJan 14, 01:37 AM

This incident has been resolved.

investigatingJan 14, 01:35 AM

We are currently investigating this issue.

minorresolvedJan 12, 08:33 PM — Resolved Jan 12, 08:45 PM

Large drop of successful logins

4 updates

resolvedJan 12, 08:45 PM

This incident has been resolved.

monitoringJan 12, 08:36 PM

A fix has been implemented and we are monitoring the results.

identifiedJan 12, 08:35 PM

The issue has been identified and a fix is being implemented.

investigatingJan 12, 08:33 PM

Some users may encounter errors when attempting to log into Canvas.

minorresolvedJan 12, 02:58 PM — Resolved Jan 12, 03:33 PM

Some users may be encountering 504 errors when accessing Canvas.

4 updates

resolvedJan 12, 03:33 PM

This incident has been resolved.

monitoringJan 12, 03:23 PM

A fix has been implemented and we are monitoring the results.

identifiedJan 12, 03:04 PM

The issue has been identified and a fix is being implemented.

investigatingJan 12, 02:58 PM

We are currently investigating this issue.

minorresolvedJan 12, 01:18 PM — Resolved Jan 12, 01:57 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas

4 updates

resolvedJan 12, 01:57 PM

This incident has been resolved.

monitoringJan 12, 01:53 PM

A fix has been implemented and we are monitoring the results.

identifiedJan 12, 01:43 PM

We are continuing to work on a fix for this issue.

identifiedJan 12, 01:18 PM

The issue has been identified and a fix is being implemented.

minorresolvedJan 7, 01:46 PM — Resolved Jan 7, 06:55 PM

Some users may experience error messages during their existing Quiz sessions. New sessions can be started without any errors.

8 updates

resolvedJan 7, 06:55 PM

This incident has been resolved.

monitoringJan 7, 05:03 PM

We are continuing to monitor for any further issues.

monitoringJan 7, 03:24 PM

A fix has been implemented and we are monitoring the results.

identifiedJan 7, 03:12 PM

We are continuing to work on a fix for this issue.

identifiedJan 7, 02:37 PM

We are continuing to work on a fix for this issue.

identifiedJan 7, 02:07 PM

We are continuing to work on a fix for this issue.

identifiedJan 7, 01:49 PM

We are continuing to work on a fix for this issue.

identifiedJan 7, 01:46 PM

The issue has been identified and a fix is being implemented.

December 2025(8 incidents)

minorresolvedDec 30, 09:22 PM — Resolved Dec 30, 10:05 PM

Canvas support phone system is experiencing connection issues. For more information please go to https://status.sharpencx.com

3 updates

resolvedDec 30, 10:05 PM

This incident has been resolved.

monitoringDec 30, 09:34 PM

A fix has been implemented and we are monitoring the results.

identifiedDec 30, 09:22 PM

The issue has been identified and a fix is being implemented.

noneresolvedDec 20, 06:00 PM — Resolved Dec 20, 06:00 PM

Users running into Canvas is currently in Maintenance mode error

1 update

resolvedDec 20, 06:16 PM

Many users were getting a Canvas is down for Maintenance error when attempting to access quizzes, images, and external tools in canvas.

minorresolvedDec 16, 10:00 AM — Resolved Dec 16, 03:48 PM

Due to an incident impacting our external service provider (Snowflake), some customers are not seeing new data in Canvas Data 2

15 updates

resolvedDec 16, 03:48 PM

This incident has been resolved.

identifiedDec 16, 03:30 PM

We are continuing to work on a fix for this issue.

identifiedDec 16, 02:57 PM

We are continuing to work on a fix for this issue.

identifiedDec 16, 02:17 PM

We are continuing to work on a fix for this issue.

identifiedDec 16, 01:36 PM

We are continuing to work on a fix for this issue.

identifiedDec 16, 01:03 PM

We are continuing to work on a fix for this issue.

identifiedDec 16, 12:50 PM

We are continuing to work on a fix for this issue.

identifiedDec 16, 12:33 PM

We are continuing to work on a fix for this issue.

identifiedDec 16, 12:09 PM

We are continuing to work on a fix for this issue.

identifiedDec 16, 11:44 AM

We are continuing to work on a fix for this issue.

identifiedDec 16, 11:21 AM

We are continuing to work on a fix for this issue.

identifiedDec 16, 10:59 AM

We are continuing to work on a fix for this issue.

identifiedDec 16, 10:23 AM

We are continuing to work on a fix for this issue.

identifiedDec 16, 10:00 AM

The issue has been identified and a fix is being implemented.

investigatingDec 16, 10:00 AM

We are currently investigating this issue.

minorresolvedDec 11, 06:25 PM — Resolved Dec 11, 07:44 PM

Some users in North America may be experiencing slow load times or errors when accessing Canvas

4 updates

resolvedDec 11, 07:44 PM

This incident has been resolved.

identifiedDec 11, 07:44 PM

We are continuing to work on a fix for this issue.

identifiedDec 11, 06:41 PM

We are continuing to work on a fix for this issue.

identifiedDec 11, 06:25 PM

The issue has been identified and a fix is being implemented.

noneresolvedDec 11, 03:26 PM — Resolved Dec 11, 03:26 PM

Users using social and SSO logins at badges.parchment.eu are experiencing issues.

1 update

resolvedDec 11, 03:26 PM

This incident has been resolved.

noneresolvedDec 8, 04:00 PM — Resolved Dec 8, 04:00 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas

1 update

resolvedDec 8, 04:45 PM

Cluster 243 was down. From 9:00 AM - 9:25 AM

minorresolvedDec 4, 01:56 AM — Resolved Dec 4, 02:40 AM

Some users may experience slow loading or page errors when attempting to access Canvas.

3 updates

resolvedDec 4, 02:40 AM

This incident has been resolved.

identifiedDec 4, 02:39 AM

The issue has been identified and a fix is being implemented.

investigatingDec 4, 01:56 AM

We are currently investigating this issue.

minorresolvedDec 2, 12:45 PM — Resolved Dec 2, 02:22 PM

Some users are unable to download files using Canvas apps on Android devices

7 updates

resolvedDec 2, 02:22 PM

This incident has been resolved.

monitoringDec 2, 02:18 PM

We are continuing to monitor for any further issues.

monitoringDec 2, 01:57 PM

We are continuing to monitor for any further issues.

monitoringDec 2, 01:35 PM

A fix has been implemented and we are monitoring the results.

identifiedDec 2, 01:21 PM

The issue has been identified and a fix is being implemented.

investigatingDec 2, 01:05 PM

We are continuing to investigate this issue.

investigatingDec 2, 12:45 PM

We are currently investigating this issue.

November 2025(13 incidents)

minorresolvedNov 18, 09:38 PM — Resolved Nov 19, 12:06 AM

Blank Screen When Attempting to Access Recordings in Canvas

7 updates

resolvedNov 19, 12:06 AM

This incident has been resolved.

monitoringNov 19, 12:01 AM

A fix has been implemented and we are monitoring the results.

identifiedNov 18, 11:29 PM

The issue has been identified and a fix is being implemented.

investigatingNov 18, 10:59 PM

We are continuing to investigate this issue.

investigatingNov 18, 10:07 PM

We are continuing to investigate this issue.

investigatingNov 18, 09:39 PM

We are continuing to investigate this issue.

investigatingNov 18, 09:38 PM

Some users may encounter a blank page or console errors when attempting to listen to recordings or watch videos in Canvas.

majorresolvedNov 18, 01:28 PM — Resolved Nov 18, 03:32 PM

Users are unable to access Portfolium

3 updates

resolvedNov 18, 03:32 PM

Cloudflare has restored services and the issue is resolved.

investigatingNov 18, 02:16 PM

We are continuing to investigate this issue.

investigatingNov 18, 01:28 PM

Portfolium is currently unavailable due to an outage impacting Cloudflare Global Network: https://www.cloudflarestatus.com/

criticalpostmortemNov 18, 12:38 PM — Resolved Nov 18, 03:32 PM

Impact Dashboard, Messaging and Insights are unavailable.

5 updates

postmortemNov 19, 11:05 AM

**Date:** Tuesday, November 18, 2025 **Time of Initial Detection :** 05:38 AM MST **Time of Resolution \(Normal Operations\):** 09:02 AM MST **Duration of Impact:** 3 hours and 24 minutes‌ ### 1. Summary A significant service degradation occurred due to an intermittent failure within the Cloudflare global network, our primary Domain Name System \(DNS\) provider. This issue affected the resolution of our domain names, leading to intermittent unavailability of several core services, most notably the Impact dashboard and Impact messaging/monitoring within the LMS. ### 2. Root Cause The root cause was an issue external to our infrastructure involving the Cloudflare global network. * **Preliminary Cause:** Intermittent unavailability of the Cloudflare global network, impacting their application services and preventing reliable DNS resolution for our domain names. * **Our Dependency:** The incident was a direct result of our reliance on Cloudflare as our DNS provider. ### 3. Timeline of Events ‌Times in MST 05:38 AM - Investigating - Intermittent unavailability of the Impact dashboard and LMS messaging/monitoring was detected. Initial investigation confirmed an ongoing issue with the Cloudflare global network. Cloudflare had begun remediation efforts. 06:15 AM - Identified - Cloudflare announced they had identified the issue and were actively restoring their application services. 07:44 AM - Monitoring - Cloudflare confirmed the issue causing the service degradation was fixed. Our services began recovering, and internal teams started closely monitoring performance. 09:02 AM - Resolved - All systems operating normally. Performance monitoring confirmed full stability and the incident was officially closed. ### 4. Mitigation & Recovery 1. **Detection:** The issue was initially detected through around 05:38 AM MST. 2. **External Monitoring:** Continuous monitoring of the Cloudflare status page provided timely external confirmation and updates regarding the service restoration. 3. **Recovery:** Full recovery was achieved externally by Cloudflare's resolution of their underlying network issue. Our services automatically or swiftly recovered once reliable DNS resolution was restored globally.‌ ### 5. Conclusion Recovery proceeded quickly once the underlying issue was resolved by the vendor.

resolvedNov 18, 03:32 PM

Cloudflare has been resolved, and all systems are currently operating normally. We are continuing to monitor performance closely to ensure full stability.

monitoringNov 18, 02:44 PM

Cloudflare has fixed the issue which caused service degradation. Our services are recovering, and we are monitoring performance closely.

identifiedNov 18, 02:00 PM

Cloudflare has identified the issue and is in the process of restoring their application services.

investigatingNov 18, 12:38 PM

The Impact dashboard is intermittently unavailable to ongoing issues with the Cloudflare global network. Impact messaging and monitoring within the LMS is also affected. Cloudflare has begun remediation, and we are monitoring the situation closely. We will continue to provide updates as more information becomes available.

minorresolvedNov 15, 12:38 PM — Resolved Nov 15, 12:57 PM

Some users are experiencing issues when previewing files in Canvas

2 updates

resolvedNov 15, 12:57 PM

This incident has been resolved.

investigatingNov 15, 12:38 PM

We are currently investigating this issue.

minorresolvedNov 14, 08:57 PM — Resolved Nov 14, 09:02 PM

Some users are receiving 503 errors when accessing the new Portfolio feature

3 updates

resolvedNov 14, 09:02 PM

This incident has been resolved.

monitoringNov 14, 08:58 PM

A fix has been implemented and we are monitoring the results.

investigatingNov 14, 08:57 PM

We are currently investigating this issue.

minorresolvedNov 12, 03:23 AM — Resolved Nov 12, 04:16 AM

Some users may experience 500 errors when trying to access Canvas

4 updates

resolvedNov 12, 04:16 AM

This incident has been resolved.

identifiedNov 12, 04:12 AM

The issue has been identified and a fix is being implemented.

investigatingNov 12, 03:51 AM

We are continuing to investigate this issue.

investigatingNov 12, 03:23 AM

We are currently investigating this issue.

minorresolvedNov 10, 07:51 PM — Resolved Nov 11, 06:56 AM

Some users may be receiving errors when accessing Canvas

14 updates

resolvedNov 11, 06:56 AM

This incident has been resolved.

monitoringNov 11, 04:17 AM

We are continuing to monitor for any further issues.

monitoringNov 11, 02:38 AM

We are continuing to monitor for any further issues.

monitoringNov 11, 12:36 AM

We are continuing to monitor for any further issues.

monitoringNov 10, 11:14 PM

A fix has been implemented and we are monitoring the results.

investigatingNov 10, 11:12 PM

We have seen a reoccurrence of this behavior and are currently working to identify a resolution.

investigatingNov 10, 10:59 PM

We are currently investigating this issue.

monitoringNov 10, 10:01 PM

We are continuing to monitor for any further issues.

monitoringNov 10, 08:57 PM

A fix has been implemented and we are monitoring the results.

investigatingNov 10, 08:26 PM

We are continuing to investigate this issue.

investigatingNov 10, 08:26 PM

We are continuing to investigate this issue.

investigatingNov 10, 07:59 PM

We are continuing to investigate this issue.

investigatingNov 10, 07:57 PM

We are continuing to investigate this issue.

investigatingNov 10, 07:51 PM

We are currently investigating this issue.

minorresolvedNov 10, 07:45 PM — Resolved Nov 10, 08:13 PM

Some users may encounter page errors when accessing Canvas.

5 updates

resolvedNov 10, 08:13 PM

This incident has been resolved.

identifiedNov 10, 08:05 PM

The issue has been identified and a fix is being implemented.

investigatingNov 10, 07:52 PM

We are continuing to investigate this issue.

investigatingNov 10, 07:52 PM

We are continuing to investigate this issue.

investigatingNov 10, 07:45 PM

We are currently investigating this issue.

minorresolvedNov 7, 04:23 PM — Resolved Nov 7, 06:55 PM

Some users may be experiencing slow load times or timeout errors when accessing Canvas

3 updates

resolvedNov 7, 06:55 PM

This incident has been resolved.

monitoringNov 7, 04:58 PM

A fix has been implemented and we are monitoring the results.

investigatingNov 7, 04:23 PM

We are currently investigating this issue.

minorresolvedNov 5, 06:14 PM — Resolved Nov 6, 03:21 AM

Some users may be experiencing slowness or timeout errors when accessing Canvas

12 updates

resolvedNov 6, 03:21 AM

This incident has been resolved.

monitoringNov 6, 02:31 AM

We are continuing to monitor for any further issues.

monitoringNov 6, 12:43 AM

We are continuing to monitor for any further issues.

monitoringNov 6, 12:00 AM

We are continuing to monitor for any further issues.

monitoringNov 5, 11:22 PM

We are continuing to monitor for any further issues.

monitoringNov 5, 10:45 PM

A fix has been implemented and we are monitoring the results.

identifiedNov 5, 10:38 PM

We are continuing to work on a fix for this issue.

identifiedNov 5, 10:13 PM

We are continuing to work on a fix for this issue.

identifiedNov 5, 08:06 PM

We have seen a reoccurrence of this behavior and are implementing different options for a fix.

monitoringNov 5, 07:20 PM

A fix has been implemented and we are monitoring the results.

monitoringNov 5, 07:20 PM

A fix has been implemented and we are monitoring the results.

identifiedNov 5, 06:14 PM

The issue has been identified and a fix is being implemented.

minorresolvedNov 4, 06:32 PM — Resolved Nov 4, 07:52 PM

Some users may run into errors when logging into Canvas or during LTI launches.

4 updates

resolvedNov 4, 07:52 PM

This incident has been resolved.

monitoringNov 4, 07:17 PM

A fix has been implemented and we are monitoring the results.

identifiedNov 4, 06:53 PM

The issue has been identified and a fix is being implemented.

investigatingNov 4, 06:32 PM

We are currently investigating this issue.

noneresolvedNov 4, 04:30 PM — Resolved Nov 4, 04:30 PM

Google Assignments LTI 1.3 Submission & Linking Failure

1 update

resolvedNov 4, 05:53 PM

A service disruption occurred last night affecting the Google Assignments LTI 1.3 tool for approximately 9 hours. During this period, the "Link Selection" and "Homework Submission" placements were erroneously disabled. This impacted users by preventing instructors from creating or linking new assignments and blocking students from submitting their work. The issue has since been resolved, and all services for the LTI tool have been fully restored.

minorresolvedNov 3, 05:13 AM — Resolved Nov 3, 05:55 AM

Some incoming phone calls are experiencing delays in being assigned to Canvas Support agents

2 updates

resolvedNov 3, 05:55 AM

This incident has been resolved.

investigatingNov 3, 05:13 AM

We are currently investigating this issue.

October 2025(9 incidents)

criticalresolvedOct 23, 01:38 PM — Resolved Oct 23, 02:40 PM

LearnPlatform Portal is Down due to Database connectivity

3 updates

resolvedOct 23, 02:40 PM

This incident has been resolved.LearnPlatform Portal is now operational for users. The issue is resolved.

identifiedOct 23, 02:36 PM

LearnPlatform Portal is now operational for users. The issue is resolved.

identifiedOct 23, 01:38 PM

LearnPlatform portal is down due to database connectivity issues. The engineering team has identified the problem and is working to resolve it. Users may see a 502 Bad Gateway status page after logging in. We are monitoring the situation and will update the page frequently.

minorresolvedOct 23, 11:48 AM — Resolved Oct 23, 01:41 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas

7 updates

resolvedOct 23, 01:41 PM

This incident has been resolved.

monitoringOct 23, 01:38 PM

A fix has been implemented and we are monitoring the results.

identifiedOct 23, 01:26 PM

The issue has been identified and a fix is being implemented.

investigatingOct 23, 01:09 PM

We are continuing to investigate this issue.

investigatingOct 23, 12:46 PM

We are continuing to investigate this issue.

investigatingOct 23, 12:29 PM

We are continuing to investigate this issue.

investigatingOct 23, 11:48 AM

We are currently investigating this issue.

minorresolvedOct 21, 05:33 AM — Resolved Oct 21, 06:06 AM

Some users may be experiencing slowness or timeout errors when accessing Canvas

2 updates

resolvedOct 21, 06:06 AM

This incident has been resolved.

investigatingOct 21, 05:33 AM

We are currently investigating this issue.

majorresolvedOct 20, 07:04 AM — Resolved Oct 21, 01:02 AM

Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.

40 updates

resolvedOct 21, 01:02 AM

This incident has been resolved.

monitoringOct 21, 12:40 AM

Canvas and Mastery Connect are now accessible, and our engineers are monitoring for stability.

monitoringOct 21, 12:13 AM

Canvas and Mastery Connect are now accessible, and our engineers are monitoring for stability.

monitoringOct 20, 11:45 PM

Canvas and Mastery Connect are now accessible, and our engineers are monitoring for stability.

monitoringOct 20, 11:16 PM

Canvas and Mastery Connect are now accessible for most users, and our engineers are monitoring for stability. All users affected will have access shortly.

identifiedOct 20, 10:47 PM

Mastery Connect is now accessible, and we are in the process of making Canvas accessible to all affected users.

identifiedOct 20, 10:46 PM

Mastery Connect is now accessible, and we are in the process of making Canvas accessible to all affected users.

identifiedOct 20, 10:18 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 09:58 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 09:49 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 09:04 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 09:03 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 09:02 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect, Mobile login and other Instructure products being down

identifiedOct 20, 08:26 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 08:24 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 08:21 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 08:18 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 07:59 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 07:23 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 06:48 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 06:12 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 05:37 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 05:07 PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

identifiedOct 20, 04:31 PM

We are still working to resolve the ongoing outage affecting Canvas, Mastery Connect, and other Instructure products.

identifiedOct 20, 01:28 PM

We are currently waiting for full recovery due to an ongoing Amazon Web Services incident. You can follow the status of the issue at https://health.aws.amazon.com/health/status

identifiedOct 20, 12:50 PM

We are continuing to work on a fix for this issue.

identifiedOct 20, 12:10 PM

Due to an ongoing incident with Amazon Web Services, customers may experience error messages when trying to access our products.

monitoringOct 20, 12:06 PM

We are continuing to monitor for any further issues.

monitoringOct 20, 11:49 AM

We are continuing to monitor for any further issues.

monitoringOct 20, 11:48 AM

We are continuing to monitor for any further issues.

monitoringOct 20, 11:44 AM

We are continuing to monitor for any further issues.

monitoringOct 20, 10:31 AM

We are continuing to monitor for any further issues.

monitoringOct 20, 09:49 AM

Amazon Web Services is reporting signs of recovery. We are continuing to monitor our services.

identifiedOct 20, 09:28 AM

Amazon Web Services applied initial mitigations and are observing early signs of recovery for some impacted Amazon Web Services. We are monitoring our services and will post additional updates soon.

identifiedOct 20, 08:50 AM

Amazon Web Services confirmed significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region. This issue also affects other Amazon Web Services in the US-EAST-1 Region.

identifiedOct 20, 08:43 AM

We are continuing to work on a fix for this issue.

identifiedOct 20, 08:25 AM

We are continuing to work on a fix for this issue.

identifiedOct 20, 07:56 AM

Amazon Web Services confirmed increased error rates and latencies for multiple Amazon Web Services in the US-EAST-1 Region. Next update from Amazon Web Services is expected in 45 minutes or sooner if there is additional information to share.

identifiedOct 20, 07:28 AM

The issue appears to be caused by an operational issue affecting multiple services at Amazon Web Services: https://health.aws.amazon.com/health/status

investigatingOct 20, 07:04 AM

We are currently investigating this issue.

minorresolvedOct 17, 01:24 PM — Resolved Oct 17, 01:42 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas

2 updates

resolvedOct 17, 01:42 PM

This incident has been resolved.

identifiedOct 17, 01:24 PM

The issue has been identified and a fix is being implemented.

minorresolvedOct 14, 01:06 AM — Resolved Oct 14, 02:27 AM

Some users are experiencing errors when attempting to load Canvas Discussions.

3 updates

resolvedOct 14, 02:27 AM

This incident has been resolved.

monitoringOct 14, 01:48 AM

A fix has been implemented and we are monitoring the results.

investigatingOct 14, 01:06 AM

We are currently investigating this issue.

minorresolvedOct 13, 11:57 PM — Resolved Oct 13, 11:57 PM

Some users experienced slow loading or page errors when accessing Canvas.

1 update

resolvedOct 13, 11:57 PM

This incident has been resolved.

minorresolvedOct 4, 12:25 AM — Resolved Oct 4, 12:25 AM

Users of Canvas Free for Teacher may have briefly experienced slow loading or page errors.

1 update

resolvedOct 4, 12:25 AM

This incident has been resolved.

minorresolvedOct 2, 11:09 AM — Resolved Oct 2, 11:14 AM

Some users are having issues accessing Canvas

2 updates

resolvedOct 2, 11:14 AM

This incident has been resolved.

investigatingOct 2, 11:09 AM

We are currently investigating this issue.