Canvas LMS Outage History
Past incidents and downtime events
Complete history of Canvas LMS outages, incidents, and service disruptions. Showing 50 most recent incidents.
April 2026(1 incident)
Clients attempting to create courses and content via Ignite AI in Canvas Career are receiving errors
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
March 2026(6 incidents)
Some Users are getting 502 errors when accessing New Quizzes
7 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Users are experiencing incorrect images showing up in Classic Quizzes
7 updates
This incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Some institutions are experiencing Media files not loading or previewing within New Quizzes or Speedgrader.
4 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Some users may be experiencing slowness or timeout errors when accessing Canvas
2 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Delayed New Quizzes Data in Canvas Data
7 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
New Quizzes tables in Canvas Data are experiencing delays.
Page Errors when Accessing Canvas Discussions Implementing Advanced Rubrics
6 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Some users may encounter page errors when accessing Canvas group discussions implementing advanced rubrics.
Some users may encounter page errors when accessing Canvas discussions.
February 2026(11 incidents)
Some Users may Encounter Slow Load Times or Page Errors when Accessing Canvas
6 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Users are experiencing page load errors in Canvas.
5 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Some users in the Sydney region may experience long load times or page errors in Canvas.
2 updates
This incident has been resolved.
We are currently investigating this issue.
Some users may be experiencing slow load times or timeout errors when accessing Canvas
2 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A small subset of users in the United States among those who use multi-factor authentication are unable to log into Canvas.
6 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Some users may be experiencing slow load times or timeout errors when accessing Canvas
2 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
DocViewer failing to render new files for some users
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Users attempting to contact us via Phone may see longer wait times.
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Some Canvas users are unable to log in using mobile applications
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented. Desktop version of Canvas is fully operational, and currently authenticated customers can access our mobile apps without errors.
Learnosity outage impacting assessment delivery to students
4 updates
"As of 19:12 UTC, traffic has returned to normal and everything remains stable. We have resolved the incident affecting assessments in VA (us-east-1). Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required."
"As of 18:52 UTC, the Learnosity System Engineering team has put a fix in place. We will continue to monitor for some time to ensure a stable recovery, but all services are operational again. Learnosity Support and Systems Engineering teams will continue to actively monitor the issue, and will follow on with an update and resolution as soon as possible."
We are continuing to investigate this issue.
From Learnosity: "As of 18:30 UTC, we are currently experiencing an issue affecting assessment delivery in VA (us-east-1). Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible." Impacting MC student, MC masterygrade, and MC performance grader.
Some users may encounter errors when previewing or downloading files in Canvas
1 update
Between 06:00 and 06:20 MST, some users may have experienced errors when trying to preview or download files in Canvas (e.g. images, videos, attachments).
January 2026(14 incidents)
Some users may be experiencing slowness or timeout errors when accessing Canvas
3 updates
This incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Some users may be experiencing slowness or timeout errors when accessing Canvas
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Users may see some services stating that they are either queued or in progress and to come back later.
6 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Some users may encounter degraded performance when using New Quizzes.
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Some users are unable to access or are receiving errors when attempting to use the new Portfolio feature
1 update
Some users are unable to access or are receiving errors when attempting to use the new Portfolio feature.
Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users
14 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Some users may be experiencing slowness or timeout errors when accessing Canvas
1 update
SupportAuth DDoS
Some LTI's are currently hidden in Canvas
5 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Some users may see errors or images not loading.
2 updates
This incident has been resolved.
We are currently investigating this issue.
Some Canvas users are seeing Canvas Under Heavy Load error when accessing Canvas.
2 updates
This incident has been resolved.
We are currently investigating this issue.
Large drop of successful logins
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some users may encounter errors when attempting to log into Canvas.
Some users may be encountering 504 errors when accessing Canvas.
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Some users may be experiencing slowness or timeout errors when accessing Canvas
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Some users may experience error messages during their existing Quiz sessions. New sessions can be started without any errors.
8 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
December 2025(8 incidents)
Canvas support phone system is experiencing connection issues. For more information please go to https://status.sharpencx.com
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users running into Canvas is currently in Maintenance mode error
1 update
Many users were getting a Canvas is down for Maintenance error when attempting to access quizzes, images, and external tools in canvas.
Due to an incident impacting our external service provider (Snowflake), some customers are not seeing new data in Canvas Data 2
15 updates
This incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Some users in North America may be experiencing slow load times or errors when accessing Canvas
4 updates
This incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Users using social and SSO logins at badges.parchment.eu are experiencing issues.
1 update
This incident has been resolved.
Some users may be experiencing slowness or timeout errors when accessing Canvas
1 update
Cluster 243 was down. From 9:00 AM - 9:25 AM
Some users may experience slow loading or page errors when attempting to access Canvas.
3 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Some users are unable to download files using Canvas apps on Android devices
7 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
November 2025(10 incidents)
Blank Screen When Attempting to Access Recordings in Canvas
7 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Some users may encounter a blank page or console errors when attempting to listen to recordings or watch videos in Canvas.
Users are unable to access Portfolium
3 updates
Cloudflare has restored services and the issue is resolved.
We are continuing to investigate this issue.
Portfolium is currently unavailable due to an outage impacting Cloudflare Global Network: https://www.cloudflarestatus.com/
Impact Dashboard, Messaging and Insights are unavailable.
5 updates
**Date:** Tuesday, November 18, 2025 **Time of Initial Detection :** 05:38 AM MST **Time of Resolution \(Normal Operations\):** 09:02 AM MST **Duration of Impact:** 3 hours and 24 minutes ### 1. Summary A significant service degradation occurred due to an intermittent failure within the Cloudflare global network, our primary Domain Name System \(DNS\) provider. This issue affected the resolution of our domain names, leading to intermittent unavailability of several core services, most notably the Impact dashboard and Impact messaging/monitoring within the LMS. ### 2. Root Cause The root cause was an issue external to our infrastructure involving the Cloudflare global network. * **Preliminary Cause:** Intermittent unavailability of the Cloudflare global network, impacting their application services and preventing reliable DNS resolution for our domain names. * **Our Dependency:** The incident was a direct result of our reliance on Cloudflare as our DNS provider. ### 3. Timeline of Events Times in MST 05:38 AM - Investigating - Intermittent unavailability of the Impact dashboard and LMS messaging/monitoring was detected. Initial investigation confirmed an ongoing issue with the Cloudflare global network. Cloudflare had begun remediation efforts. 06:15 AM - Identified - Cloudflare announced they had identified the issue and were actively restoring their application services. 07:44 AM - Monitoring - Cloudflare confirmed the issue causing the service degradation was fixed. Our services began recovering, and internal teams started closely monitoring performance. 09:02 AM - Resolved - All systems operating normally. Performance monitoring confirmed full stability and the incident was officially closed. ### 4. Mitigation & Recovery 1. **Detection:** The issue was initially detected through around 05:38 AM MST. 2. **External Monitoring:** Continuous monitoring of the Cloudflare status page provided timely external confirmation and updates regarding the service restoration. 3. **Recovery:** Full recovery was achieved externally by Cloudflare's resolution of their underlying network issue. Our services automatically or swiftly recovered once reliable DNS resolution was restored globally. ### 5. Conclusion Recovery proceeded quickly once the underlying issue was resolved by the vendor.
Cloudflare has been resolved, and all systems are currently operating normally. We are continuing to monitor performance closely to ensure full stability.
Cloudflare has fixed the issue which caused service degradation. Our services are recovering, and we are monitoring performance closely.
Cloudflare has identified the issue and is in the process of restoring their application services.
The Impact dashboard is intermittently unavailable to ongoing issues with the Cloudflare global network. Impact messaging and monitoring within the LMS is also affected. Cloudflare has begun remediation, and we are monitoring the situation closely. We will continue to provide updates as more information becomes available.
Some users are experiencing issues when previewing files in Canvas
2 updates
This incident has been resolved.
We are currently investigating this issue.
Some users are receiving 503 errors when accessing the new Portfolio feature
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Some users may experience 500 errors when trying to access Canvas
4 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Some users may be receiving errors when accessing Canvas
14 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We have seen a reoccurrence of this behavior and are currently working to identify a resolution.
We are currently investigating this issue.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Some users may encounter page errors when accessing Canvas.
5 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Some users may be experiencing slow load times or timeout errors when accessing Canvas
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Some users may be experiencing slowness or timeout errors when accessing Canvas
12 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We have seen a reoccurrence of this behavior and are implementing different options for a fix.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
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