Canvas LMS Outage History

Past incidents and downtime events

Complete history of Canvas LMS outages, incidents, and service disruptions. Showing 50 most recent incidents.

← Back to Canvas LMS current status

May 2026(13 incidents)

minorresolvedMay 12, 05:53 AM — Resolved May 12, 11:32 AM

Some users cannot add enrollments to Catalog

3 updates

resolvedMay 12, 11:32 AM

This incident has been resolved.

identifiedMay 12, 07:33 AM

The issue has been identified and a fix is being implemented.

investigatingMay 12, 05:53 AM

We are currently investigating this issue.

maintenanceresolvedMay 7, 08:41 PM — Resolved May 11, 10:21 PM

Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.

6 updates

resolvedMay 11, 10:21 PM

All Canvas environments are available.

monitoringMay 11, 10:19 PM

We are continuing to monitor for any further issues.

monitoringMay 11, 10:18 PM

Canvas Beta and Canvas Test are now available.

investigatingMay 8, 03:17 AM

Canvas is now available for most users. Canvas Beta and Canvas Test remain in maintenance.

investigatingMay 7, 11:37 PM

Instructure has placed Canvas, Canvas Beta and Canvas Test in maintenance mode. We anticipate being up soon, and will provide updates as soon as possible

investigatingMay 7, 08:41 PM

We are currently investigating this issue.

majorresolvedMay 7, 05:21 PM — Resolved May 11, 03:52 PM

Some users are having difficulties logging into Student ePortfolios

2 updates

resolvedMay 11, 03:52 PM

This incident has been resolved.

investigatingMay 7, 05:21 PM

We are currently investigating an issue where some users are having difficulties logging into Student ePortfolios. This is not affecting customers.

maintenanceresolvedMay 11, 01:26 PM — Resolved May 11, 01:39 PM

UI Elements in New Quizzes are not loading for users.

3 updates

resolvedMay 11, 01:39 PM

This incident has been resolved.

monitoringMay 11, 01:34 PM

A fix has been implemented and we are monitoring the results.

investigatingMay 11, 01:26 PM

We are currently investigating this issue.

noneresolvedMay 11, 01:16 PM — Resolved May 11, 01:16 PM

Some users may be experiencing slowness when accessing Canvas.

1 update

resolvedMay 11, 01:46 PM

Some users may be experiencing slowness when accessing Canvas.

minorresolvedMay 7, 03:55 PM — Resolved May 7, 05:37 PM

Unsupported files for Groupdocs unable to render

2 updates

resolvedMay 7, 05:37 PM

This incident has been resolved.

identifiedMay 7, 03:55 PM

The issue has been identified and a fix is being implemented.

minorresolvedMay 7, 07:11 AM — Resolved May 7, 09:45 AM

Some users may not see their data in Canvas Portfolio

3 updates

resolvedMay 7, 09:45 AM

This incident has been resolved.

identifiedMay 7, 07:24 AM

The issue has been identified and a fix is being implemented.

investigatingMay 7, 07:11 AM

We are currently investigating this issue.

noneresolvedMay 1, 10:30 PM — Resolved May 6, 09:15 PM

Confirmed Security Incident

4 updates

resolvedMay 6, 09:15 PM

UPDATE - Canvas is fully operational, and we are not seeing any ongoing unauthorized activity. As a precaution, we recommend customers follow security best practices, including enforcing MFA on privileged accounts, reviewing admin access, and rotating API tokens or keys where applicable. This will be our final update via this status page for this incident. We will continue to provide updates as appropriate through other channels and are now communicating directly with impacted customers to provide organization-specific information and support.

investigatingMay 6, 09:13 PM

We are continuing to investigate this issue.

investigatingMay 2, 06:46 PM

We are providing an update on the security incident we advised you of yesterday. While our investigation continues alongside our outside forensics experts, at this stage we believe the incident has been contained. Here are the steps we have taken since we became aware of the incident. We have: - Revoked privileged credentials and access tokens associated with affected systems - Deployed patches to enhance system security - Out of an abundance of caution, we rotated certain keys, even though there is no evidence they were misused - Implemented increased monitoring across all platforms While we continue actively investigating, thus far, indications are that the information involved consists of certain identifying information of users at affected institutions, such as names, email addresses, and student ID numbers, as well as messages among users. At this time, we have found no evidence that passwords, dates of birth, government identifiers, or financial information were involved. If that changes, we will notify any impacted institutions. Thank you for your patience as we work to resolve this matter. We sincerely regret any inconvenience or concern this may cause. We will continue to keep you apprised as our investigation progresses. For up-to-date information on specific systems, please continue to visit our status page. Steve Proud Chief Information Security Officer

investigatingMay 1, 10:30 PM

Instructure recently experienced a cybersecurity incident perpetrated by a criminal threat actor. We are actively investigating this incident with the help of outside forensics experts. We are working quickly to understand the extent of the incident and actively taking steps to minimize its impact. Maintaining your trust is our highest priority, and we are committed to transparency throughout this process. We will provide new information as it is confirmed. Steve Proud Chief Information Security Officer

minorresolvedMay 5, 06:11 PM — Resolved May 5, 06:32 PM

Users utilizing Outcomes may run into errors or incorrect scores.

4 updates

resolvedMay 5, 06:32 PM

This incident has been resolved.

investigatingMay 5, 06:13 PM

We are continuing to investigate this issue.

investigatingMay 5, 06:12 PM

We are continuing to investigate this issue.

investigatingMay 5, 06:11 PM

We are currently investigating this issue.

minorresolvedMay 5, 02:01 AM — Resolved May 5, 03:01 AM

Canvas: Developer Keys page does not load contents

2 updates

resolvedMay 5, 03:01 AM

This incident has been resolved.

investigatingMay 5, 02:01 AM

We are currently investigating this issue.

majorresolvedMay 4, 11:33 PM — Resolved May 5, 12:09 AM

Some Users May Encounter Errors When Accessing Canvas

2 updates

resolvedMay 5, 12:09 AM

This incident has been resolved. If you are still seeing page errors, please clear your browser cookies and cache.

investigatingMay 4, 11:33 PM

We are currently investigating this issue.

minorresolvedMay 4, 10:54 PM — Resolved May 4, 11:41 PM

We are currently investigating reports of intermittent failures within the DocViewer conversion engine

3 updates

resolvedMay 4, 11:41 PM

This incident has been resolved.

monitoringMay 4, 11:36 PM

A fix has been implemented and we are monitoring the results.

investigatingMay 4, 10:54 PM

We are currently investigating this issue.

minorresolvedMay 4, 01:45 PM — Resolved May 4, 03:35 PM

Some users may experience slowness when accessing Canvas.

3 updates

resolvedMay 4, 03:35 PM

This incident has been resolved.

monitoringMay 4, 01:57 PM

A fix has been implemented and we are monitoring the results.

investigatingMay 4, 01:45 PM

We are currently investigating this issue.

April 2026(22 incidents)

minorresolvedApr 30, 11:06 PM — Resolved May 6, 07:17 PM

Canvas Data 2 & Beta are available. Canvas Test Is Now Available

8 updates

resolvedMay 6, 07:17 PM

Resolved: Canvas Data 2 & Beta are available. Canvas Test is now available.

investigatingMay 4, 05:11 PM

Canvas Data 2 and Beta should now be available for all customers. Canvas Test remains under maintenance. As more information becomes available we will update here.

investigatingMay 4, 01:24 AM

Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here.

investigatingMay 3, 10:35 PM

Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here.

investigatingMay 2, 06:53 PM

Our team reissued certain application keys as a precautionary step, which requires end users to re-authorize access to those tools. Reissued application keys contain a timestamp in the name and will be visible to users during re-authorization. These are valid Instructure created keys and users should continue the authorization process. Please read the blog Application Key Timestamp Notice for more information. (https://community.instructure.com/en/discussion/665983/application-key-timestamp-notice) We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.

investigatingMay 1, 05:47 PM

Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance. As more information becomes available we will update here.

investigatingMay 1, 02:09 PM

Our investigation continues and Canvas Data 2 and Canvas Beta remain under maintenance. As more information becomes available we will update here.

investigatingMay 1, 02:46 AM

Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.

minorresolvedApr 29, 02:14 AM — Resolved Apr 29, 03:26 AM

Canvas Data 2 is showing latency in pulling weblog data

3 updates

resolvedApr 29, 03:26 AM

This incident has been resolved. Our engineers are in the process of restoring the weblog data that was missed during the incident, but new weblogs are updating normally again.

identifiedApr 29, 02:54 AM

The issue has been identified and a fix is being implemented.

investigatingApr 29, 02:14 AM

We are currently investigating this issue.

minorresolvedApr 24, 07:33 AM — Resolved Apr 24, 01:26 PM

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users

4 updates

resolvedApr 24, 01:26 PM

This incident has been resolved.

monitoringApr 24, 09:25 AM

A fix has been implemented and we are monitoring the results.

identifiedApr 24, 09:03 AM

The issue has been identified and a fix is being implemented.

investigatingApr 24, 07:33 AM

We are currently investigating this issue.

minorresolvedApr 23, 04:22 AM — Resolved Apr 23, 06:17 AM

Some users may experience error messages when grading Classic Quizzes

11 updates

resolvedApr 23, 06:17 AM

This incident has been resolved.

monitoringApr 23, 06:10 AM

A fix has been implemented and we are monitoring the results.

identifiedApr 23, 06:07 AM

We are continuing to work on a fix for this issue.

identifiedApr 23, 05:54 AM

We are continuing to work on a fix for this issue.

identifiedApr 23, 05:41 AM

We are continuing to work on a fix for this issue.

identifiedApr 23, 05:28 AM

We are continuing to work on a fix for this issue.

identifiedApr 23, 05:15 AM

We are continuing to work on a fix for this issue.

identifiedApr 23, 05:02 AM

We are continuing to work on a fix for this issue.

identifiedApr 23, 04:52 AM

We are continuing to work on a fix for this issue.

identifiedApr 23, 04:39 AM

The issue has been identified and a fix is being implemented.

investigatingApr 23, 04:22 AM

We are currently investigating this issue.

majorresolvedApr 22, 11:22 PM — Resolved Apr 23, 03:13 AM

Some users in the IAD region who are using a trust instance are unable to log into Canvas.

10 updates

resolvedApr 23, 03:13 AM

This incident has been resolved.

monitoringApr 23, 03:07 AM

A fix has been implemented and we are monitoring the results.

investigatingApr 23, 02:59 AM

We are continuing to investigate this issue.

investigatingApr 23, 02:32 AM

We are continuing to investigate this issue.

investigatingApr 23, 01:39 AM

We are continuing to investigate this issue.

investigatingApr 23, 01:15 AM

We are continuing to investigate this issue.

investigatingApr 23, 12:48 AM

We are continuing to investigate this issue.

investigatingApr 23, 12:14 AM

We are continuing to investigate this issue.

investigatingApr 22, 11:45 PM

We are continuing to investigate this issue.

investigatingApr 22, 11:22 PM

We are currently investigating this issue.

minorresolvedApr 22, 01:11 PM — Resolved Apr 22, 02:46 PM

Some users may experience errors when accessing Canvas Career.

3 updates

resolvedApr 22, 02:46 PM

This incident has been resolved.

identifiedApr 22, 01:23 PM

The issue has been identified and a fix is being implemented.

investigatingApr 22, 01:11 PM

We are currently investigating this issue.

minorresolvedApr 21, 11:42 PM — Resolved Apr 22, 01:26 AM

Some Users May Encounter Sporadic Errors When Logging into Canvas.

5 updates

resolvedApr 22, 01:26 AM

This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.

monitoringApr 22, 01:22 AM

A fix has been implemented and we are monitoring the results. If users are still seeing these errors, clearing browser cache and cookies may resolve the behavior.

investigatingApr 22, 01:05 AM

We are continuing to investigate this issue.

investigatingApr 22, 01:04 AM

If you see these errors in a regular browser, clearing cache and cookies may resolve them.

investigatingApr 21, 11:42 PM

We are currently investigating this issue, and have seen increased reports from users accessing via Respondus.

minorresolvedApr 21, 05:11 PM — Resolved Apr 21, 05:33 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas. Currently it appears to be affecting users that cross-domain multiple canvas instances together.

4 updates

resolvedApr 21, 05:33 PM

This incident has been resolved.

monitoringApr 21, 05:26 PM

A fix has been implemented and we are monitoring the results.

identifiedApr 21, 05:12 PM

We are continuing to work on a fix for this issue.

identifiedApr 21, 05:11 PM

The issue has been identified and a fix is being implemented.

noneresolvedApr 17, 06:00 AM — Resolved Apr 17, 06:00 AM

Loading Errors when accessing Catalog

1 update

resolvedApr 17, 08:57 PM

Some users may have received loading errors when attempting to access Catalog between 2:17PM and 2:27PM MDT.

noneresolvedApr 15, 07:39 PM — Resolved Apr 15, 07:39 PM

Some Users May Encounter Long Load Times or Page Errors When Accessing Canvas

1 update

resolvedApr 15, 07:39 PM

Some users may have encountered longer than usual loading times or page errors when accessing Canvas.

minorresolvedApr 15, 05:43 PM — Resolved Apr 15, 06:49 PM

Some users may experience degraded performance when attempting to login to Canvas.

3 updates

resolvedApr 15, 06:49 PM

This incident has been resolved.

monitoringApr 15, 05:55 PM

A fix has been implemented and we are monitoring the results.

investigatingApr 15, 05:43 PM

We are currently investigating this issue.

noneresolvedApr 14, 04:00 PM — Resolved Apr 14, 04:00 PM

Canvas User Page Errors

1 update

resolvedApr 14, 05:04 PM

Some users were experiencing page errors when accessing Canvas between 10:00 AM MDT and 10:30 MDT. Our engineers identified this and corrected the behavior. Pages now load as expected for users.

minorresolvedApr 13, 06:58 PM — Resolved Apr 13, 09:43 PM

Some users are seeing Canvas Under Heavy Load error when accessing Canvas.

4 updates

resolvedApr 13, 09:43 PM

This incident has been resolved.

monitoringApr 13, 07:50 PM

A fix has been implemented and we are monitoring the results.

identifiedApr 13, 07:37 PM

The issue has been identified and a fix is being implemented.

investigatingApr 13, 06:58 PM

We are currently investigating this issue.

minorresolvedApr 10, 12:49 AM — Resolved Apr 10, 01:02 AM

Some Users Experiencing Slowness and Page Errors in Canvas

4 updates

resolvedApr 10, 01:02 AM

This incident has been resolved.

investigatingApr 10, 12:52 AM

We are continuing to investigate this issue.

investigatingApr 10, 12:52 AM

We are continuing to investigate this issue.

investigatingApr 10, 12:49 AM

We are currently investigating this issue.

minorresolvedApr 9, 02:54 PM — Resolved Apr 9, 04:44 PM

Page views are not generating in user UI or API

3 updates

resolvedApr 9, 04:44 PM

This incident has been resolved.

identifiedApr 9, 03:09 PM

We are continuing to work on a fix for this issue.

identifiedApr 9, 02:54 PM

The issue has been identified and a fix is being implemented.

minorresolvedApr 9, 12:32 PM — Resolved Apr 9, 12:48 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas

2 updates

resolvedApr 9, 12:48 PM

This incident has been resolved.

identifiedApr 9, 12:32 PM

The issue has been identified and a fix is being implemented.

criticalresolvedApr 9, 04:08 AM — Resolved Apr 9, 04:39 AM

Some users are unable to access Studio and are encountering errors with embedded Studio content

5 updates

resolvedApr 9, 04:39 AM

This incident has been resolved.

monitoringApr 9, 04:36 AM

A fix has been implemented and we are monitoring the results.

identifiedApr 9, 04:35 AM

The issue has been identified and a fix is being implemented.

investigatingApr 9, 04:31 AM

We are continuing to investigate this issue.

investigatingApr 9, 04:08 AM

We are currently investigating this issue.

minorresolvedApr 8, 03:05 PM — Resolved Apr 8, 04:00 PM

Using the Canvas Career agent can cause an error message

3 updates

resolvedApr 8, 04:00 PM

This incident has been resolved.

identifiedApr 8, 03:28 PM

The issue has been identified and a fix is being implemented.

investigatingApr 8, 03:05 PM

We are currently investigating this issue.

minorresolvedApr 8, 08:14 AM — Resolved Apr 8, 11:47 AM

Some users are being logged out from their Canvas Application on Android mobile devices

7 updates

resolvedApr 8, 11:47 AM

This incident has been resolved.

identifiedApr 8, 09:57 AM

We are continuing to work on a fix for this issue.

identifiedApr 8, 09:07 AM

We are continuing to work on a fix for this issue.

identifiedApr 8, 08:57 AM

The issue has been identified and a fix is being implemented.

investigatingApr 8, 08:44 AM

We are continuing to investigate this issue.

investigatingApr 8, 08:29 AM

We are continuing to investigate this issue.

investigatingApr 8, 08:14 AM

We are currently investigating this issue.

minorresolvedApr 8, 09:23 AM — Resolved Apr 8, 09:49 AM

Some users may encounter broken images and media files in Canvas

4 updates

resolvedApr 8, 09:49 AM

This incident has been resolved.

monitoringApr 8, 09:45 AM

A fix has been implemented and we are monitoring the results.

identifiedApr 8, 09:33 AM

The issue has been identified and a fix is being implemented.

investigatingApr 8, 09:23 AM

We are currently investigating this issue.

majorresolvedApr 6, 03:47 PM — Resolved Apr 7, 06:54 PM

Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.

5 updates

resolvedApr 7, 06:54 PM

This incident has been resolved.

monitoringApr 6, 05:49 PM

Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.

monitoringApr 6, 05:45 PM

A fix has been implemented and we are monitoring the results.

identifiedApr 6, 05:33 PM

The issue has been identified and a fix is being implemented.

investigatingApr 6, 03:47 PM

We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.

minorresolvedApr 2, 02:41 PM — Resolved Apr 2, 05:40 PM

Clients attempting to create courses and content via Ignite AI in Canvas Career are receiving errors

3 updates

resolvedApr 2, 05:40 PM

This incident has been resolved.

monitoringApr 2, 02:58 PM

A fix has been implemented and we are monitoring the results.

investigatingApr 2, 02:41 PM

We are currently investigating this issue.

March 2026(6 incidents)

minorresolvedMar 30, 03:13 PM — Resolved Mar 30, 10:59 PM

Some Users are getting 502 errors when accessing New Quizzes

7 updates

resolvedMar 30, 10:59 PM

This incident has been resolved.

monitoringMar 30, 07:57 PM

We are continuing to monitor for any further issues.

monitoringMar 30, 04:11 PM

A fix has been implemented and we are monitoring the results.

identifiedMar 30, 03:48 PM

We are continuing to work on a fix for this issue.

identifiedMar 30, 03:42 PM

We are continuing to work on a fix for this issue.

identifiedMar 30, 03:13 PM

The issue has been identified and a fix is being implemented.

investigatingMar 30, 03:13 PM

We are currently investigating this issue.

minorresolvedMar 27, 05:51 PM — Resolved Mar 27, 11:03 PM

Users are experiencing incorrect images showing up in Classic Quizzes

7 updates

resolvedMar 27, 11:03 PM

This incident has been resolved.

identifiedMar 27, 10:35 PM

We are continuing to work on a fix for this issue.

identifiedMar 27, 09:26 PM

The issue has been identified and a fix is being implemented.

investigatingMar 27, 09:02 PM

We are currently investigating this issue.

identifiedMar 27, 08:42 PM

We are continuing to work on a fix for this issue.

identifiedMar 27, 08:11 PM

The issue has been identified and a fix is being implemented.

investigatingMar 27, 05:51 PM

We are currently investigating this issue.

minorresolvedMar 24, 10:45 PM — Resolved Mar 25, 02:49 AM

Some institutions are experiencing Media files not loading or previewing within New Quizzes or Speedgrader.

4 updates

resolvedMar 25, 02:49 AM

This incident has been resolved.

identifiedMar 24, 11:23 PM

The issue has been identified and a fix is being implemented.

investigatingMar 24, 10:55 PM

We are continuing to investigate this issue.

investigatingMar 24, 10:45 PM

We are currently investigating this issue.

minorresolvedMar 23, 01:43 PM — Resolved Mar 23, 02:20 PM

Some users may be experiencing slowness or timeout errors when accessing Canvas

2 updates

resolvedMar 23, 02:20 PM

This incident has been resolved.

monitoringMar 23, 01:43 PM

A fix has been implemented and we are monitoring the results.

minorresolvedMar 19, 04:38 PM — Resolved Mar 19, 11:38 PM

Delayed New Quizzes Data in Canvas Data

7 updates

resolvedMar 19, 11:38 PM

This incident has been resolved.

monitoringMar 19, 08:28 PM

We are continuing to monitor for any further issues.

monitoringMar 19, 07:23 PM

A fix has been implemented and we are monitoring the results.

identifiedMar 19, 05:17 PM

The issue has been identified and a fix is being implemented.

investigatingMar 19, 04:56 PM

We are continuing to investigate this issue.

investigatingMar 19, 04:40 PM

We are continuing to investigate this issue.

investigatingMar 19, 04:38 PM

New Quizzes tables in Canvas Data are experiencing delays.

minorresolvedMar 10, 11:13 PM — Resolved Mar 11, 12:03 AM

Page Errors when Accessing Canvas Discussions Implementing Advanced Rubrics

6 updates

resolvedMar 11, 12:03 AM

This incident has been resolved.

identifiedMar 10, 11:50 PM

The issue has been identified and a fix is being implemented.

investigatingMar 10, 11:50 PM

We are continuing to investigate this issue.

investigatingMar 10, 11:49 PM

We are continuing to investigate this issue.

investigatingMar 10, 11:18 PM

Some users may encounter page errors when accessing Canvas group discussions implementing advanced rubrics.

investigatingMar 10, 11:13 PM

Some users may encounter page errors when accessing Canvas discussions.

February 2026(9 incidents)

minorresolvedFeb 24, 11:04 PM — Resolved Feb 25, 12:56 AM

Some Users may Encounter Slow Load Times or Page Errors when Accessing Canvas

6 updates

resolvedFeb 25, 12:56 AM

This incident has been resolved.

monitoringFeb 25, 12:49 AM

A fix has been implemented and we are monitoring the results.

identifiedFeb 25, 12:12 AM

The issue has been identified and a fix is being implemented.

investigatingFeb 24, 11:37 PM

We are continuing to investigate this issue.

investigatingFeb 24, 11:11 PM

We are continuing to investigate this issue.

investigatingFeb 24, 11:04 PM

We are currently investigating this issue.

majorresolvedFeb 24, 02:52 AM — Resolved Feb 24, 03:25 AM

Users are experiencing page load errors in Canvas.

5 updates

resolvedFeb 24, 03:25 AM

This incident has been resolved.

monitoringFeb 24, 03:24 AM

We are continuing to monitor for any further issues.

monitoringFeb 24, 03:23 AM

A fix has been implemented and we are monitoring the results.

investigatingFeb 24, 03:13 AM

We are continuing to investigate this issue.

investigatingFeb 24, 02:52 AM

We are currently investigating this issue.

minorresolvedFeb 24, 02:23 AM — Resolved Feb 24, 03:09 AM

Some users in the Sydney region may experience long load times or page errors in Canvas.

2 updates

resolvedFeb 24, 03:09 AM

This incident has been resolved.

investigatingFeb 24, 02:23 AM

We are currently investigating this issue.

minorresolvedFeb 23, 04:29 PM — Resolved Feb 23, 05:01 PM

Some users may be experiencing slow load times or timeout errors when accessing Canvas

2 updates

resolvedFeb 23, 05:01 PM

This incident has been resolved.

identifiedFeb 23, 04:29 PM

The issue has been identified and a fix is being implemented.

minorresolvedFeb 20, 03:45 AM — Resolved Feb 20, 08:37 AM

A small subset of users in the United States among those who use multi-factor authentication are unable to log into Canvas.

6 updates

resolvedFeb 20, 08:37 AM

This incident has been resolved.

monitoringFeb 20, 06:54 AM

We are continuing to monitor for any further issues.

monitoringFeb 20, 06:20 AM

We are continuing to monitor for any further issues.

monitoringFeb 20, 05:39 AM

A fix has been implemented and we are monitoring the results.

investigatingFeb 20, 03:47 AM

We are continuing to investigate this issue.

investigatingFeb 20, 03:45 AM

We are currently investigating this issue.

minorresolvedFeb 12, 04:58 PM — Resolved Feb 12, 08:58 PM

Some users may be experiencing slow load times or timeout errors when accessing Canvas

2 updates

resolvedFeb 12, 08:58 PM

This incident has been resolved.

identifiedFeb 12, 04:58 PM

The issue has been identified and a fix is being implemented.

minorresolvedFeb 11, 11:11 PM — Resolved Feb 12, 01:40 AM

DocViewer failing to render new files for some users

4 updates

resolvedFeb 12, 01:40 AM

This incident has been resolved.

monitoringFeb 12, 01:29 AM

A fix has been implemented and we are monitoring the results.

identifiedFeb 11, 11:41 PM

The issue has been identified and a fix is being implemented.

investigatingFeb 11, 11:11 PM

We are currently investigating this issue.

minorresolvedFeb 10, 06:06 PM — Resolved Feb 10, 07:04 PM

Users attempting to contact us via Phone may see longer wait times.

4 updates

resolvedFeb 10, 07:04 PM

This incident has been resolved.

monitoringFeb 10, 06:34 PM

A fix has been implemented and we are monitoring the results.

identifiedFeb 10, 06:10 PM

The issue has been identified and a fix is being implemented.

investigatingFeb 10, 06:06 PM

We are currently investigating this issue.

minorresolvedFeb 6, 09:44 AM — Resolved Feb 6, 09:50 AM

Some Canvas users are unable to log in using mobile applications

3 updates

resolvedFeb 6, 09:50 AM

This incident has been resolved.

monitoringFeb 6, 09:48 AM

A fix has been implemented and we are monitoring the results.

identifiedFeb 6, 09:44 AM

The issue has been identified and a fix is being implemented. Desktop version of Canvas is fully operational, and currently authenticated customers can access our mobile apps without errors.

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