Dropbox API Outage History

Past incidents and downtime events

Complete history of Dropbox API outages, incidents, and service disruptions. Showing 50 most recent incidents.

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August 2026(1 incident)

minorresolvedAug 21, 01:18 PM — Resolved Aug 21, 03:12 PM

Dropbox is not working as expected for some users

4 updates

resolvedAug 21, 03:12 PM

This incident has been resolved.

monitoringAug 21, 02:26 PM

A fix has been implemented and we are monitoring the results.

identifiedAug 21, 02:15 PM

The issue has been identified and a fix is being implemented.

investigatingAug 21, 01:18 PM

Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.

July 2026(1 incident)

minorresolvedJul 23, 03:12 PM — Resolved Jul 23, 03:36 PM

Dropbox is not working as expected for some users

3 updates

resolvedJul 23, 03:36 PM

This incident has been resolved.

monitoringJul 23, 03:32 PM

A fix has been implemented and we are monitoring the results.

investigatingJul 23, 03:12 PM

Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.

June 2026(1 incident)

minorresolvedJun 8, 07:43 PM — Resolved Jun 12, 04:54 PM

Shared content downloads are degraded

2 updates

resolvedJun 12, 04:54 PM

Shared content downloads on Dropbox is back up and running! Thanks for bearing with us.

investigatingJun 8, 07:43 PM

We are currently experiencing performance issues affecting shared content downloads on Dropbox. Some people may see significantly slower downloads than expected, including delays when downloading small assets. We are working to resolve the issue as quickly as possible. Thank you for your patience.

May 2026(2 incidents)

minorresolvedMay 27, 08:05 PM — Resolved May 27, 10:31 PM

Opening a video or audio file might not be working for users

3 updates

resolvedMay 27, 10:31 PM

This incident has been resolved.

monitoringMay 27, 09:56 PM

A fix has been implemented and we are monitoring the results.

investigatingMay 27, 08:05 PM

Opening a video or audio file might not be working for users

noneresolvedMay 18, 05:00 PM — Resolved May 18, 05:00 PM

Availability was impacted across a number of services

1 update

resolvedMay 18, 07:11 PM

A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content.

April 2026(2 incidents)

majorresolvedApr 15, 03:51 AM — Resolved Apr 15, 04:16 AM

Dropbox may be unavailable for some users

3 updates

resolvedApr 15, 04:16 AM

This incident has been resolved.

investigatingApr 15, 03:55 AM

We are continuing to investigate this issue.

investigatingApr 15, 03:51 AM

Dropbox may be unavailable for some users. We’re working to fix the problem as quickly as we can.

minorresolvedApr 9, 09:32 PM — Resolved Apr 10, 12:54 AM

Dash Chat might not be working for some users

3 updates

resolvedApr 10, 12:54 AM

This incident has been resolved.

monitoringApr 9, 09:52 PM

A fix has been implemented and we are monitoring the results.

investigatingApr 9, 09:32 PM

Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.

January 2026(2 incidents)

minorresolvedJan 22, 01:30 AM — Resolved Jan 22, 10:00 AM

Dropbox.com is not working for some users

2 updates

resolvedJan 22, 10:57 AM

This incident has been resolved.

investigatingJan 22, 09:46 AM

Dropbox.com (Web) is not working for some users in Singapore and the Philippines. Mobile and Desktop are operational. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedJan 15, 06:59 AM — Resolved Jan 15, 08:19 AM

We’re having some trouble with our payment page

3 updates

resolvedJan 15, 08:19 AM

This incident has been resolved.

monitoringJan 15, 07:49 AM

A fix has been implemented and we are monitoring the results.

investigatingJan 15, 06:59 AM

We’re having some trouble with our payment page. We’re working to fix the problem as quickly as we can.

November 2025(2 incidents)

majorresolvedNov 18, 02:38 PM — Resolved Nov 18, 02:53 PM

DocSend impacted by ongoing Cloudflare outage

2 updates

resolvedNov 18, 02:53 PM

This incident has been resolved.

identifiedNov 18, 02:38 PM

We are aware that DocSend has been impacted by the ongoing Cloudflare outage

majorresolvedNov 14, 08:00 PM — Resolved Nov 14, 09:11 PM

Dropbox Chat unavailable

2 updates

resolvedNov 14, 09:11 PM

This incident has been resolved.

investigatingNov 14, 08:00 PM

Dropbox Chat is currently unavailable, we are investigating the issue.

October 2025(2 incidents)

minorresolvedOct 21, 02:32 PM — Resolved Oct 21, 09:13 PM

Google Drive and One Drive Dash connectors are not working for some users

2 updates

resolvedOct 21, 09:13 PM

This incident has been resolved.

investigatingOct 21, 02:32 PM

The Google Drive and One Drive connectors in Dash are not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedOct 14, 09:06 AM — Resolved Oct 14, 12:49 PM

Images not loading in Dropbox Paper

2 updates

resolvedOct 14, 12:49 PM

This incident has been resolved.

investigatingOct 14, 09:06 AM

We are aware that Images and the preview of an images are not loading in Dropbox Paper.

September 2025(2 incidents)

minorresolvedSep 23, 06:55 PM — Resolved Sep 23, 07:17 PM

Dropbox is not working as expected for some users.

3 updates

resolvedSep 23, 07:17 PM

This incident has been resolved.

investigatingSep 23, 07:10 PM

We are continuing to investigate this issue.

investigatingSep 23, 06:55 PM

We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

minorresolvedSep 2, 01:16 PM — Resolved Sep 2, 01:48 PM

Dropbox.com is not working for some users

2 updates

resolvedSep 2, 01:48 PM

This incident has been resolved.

investigatingSep 2, 01:16 PM

Dropbox.com is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

August 2025(1 incident)

minorresolvedAug 29, 07:17 PM — Resolved Aug 30, 10:01 AM

Pop up to sign in On Microsoft Office Files

2 updates

resolvedAug 30, 10:01 AM

This incident has been resolved.

investigatingAug 29, 07:17 PM

We are working with Microsoft to investigate this issue. Please close the pop up until fix a is implemented.

May 2025(6 incidents)

minorresolvedMay 23, 07:31 PM — Resolved May 23, 08:24 PM

Intermittent Loading Issues on Dropbox Website

2 updates

resolvedMay 23, 08:24 PM

This incident has been resolved.

identifiedMay 23, 07:31 PM

Some users may experience longer than usual load times on the Dropbox website. We are actively investigating and working to resolve the issue.

minorresolvedMay 15, 04:35 PM — Resolved May 16, 07:15 PM

The Dash Confluence connector may be unavailable for some users.

2 updates

resolvedMay 16, 07:15 PM

This incident has been resolved.

investigatingMay 15, 04:35 PM

We are currently investigating this issue.

minorresolvedMay 14, 06:24 PM — Resolved May 14, 07:24 PM

Dropbox may be unavailable for some users.

4 updates

resolvedMay 14, 07:24 PM

This incident has been resolved.

monitoringMay 14, 06:49 PM

A fix has been implemented and we are monitoring the results.

investigatingMay 14, 06:33 PM

We are continuing to investigate this issue.

investigatingMay 14, 06:24 PM

We are currently investigating this issue.

minorresolvedMay 5, 09:38 PM — Resolved May 6, 03:40 AM

Dash Search might not be working for some users.

2 updates

resolvedMay 6, 03:40 AM

This incident has been resolved.

investigatingMay 5, 09:38 PM

Dash Search might not be working for some users. We are working to fix the problem as quickly as we can.

minorresolvedMay 5, 06:26 PM — Resolved May 5, 09:30 PM

Dash Chat might not be working for some users

2 updates

resolvedMay 5, 09:30 PM

This incident has been resolved.

investigatingMay 5, 06:26 PM

Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.

minorresolvedMay 1, 09:57 PM — Resolved May 2, 02:07 AM

Dropbox may be unavailable for some users

4 updates

resolvedMay 2, 02:07 AM

This incident has been resolved.

identifiedMay 2, 01:29 AM

The issue has been identified and a fix is being implemented.

investigatingMay 1, 10:38 PM

We are continuing to investigate this issue.

investigatingMay 1, 09:57 PM

Dropbox may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

April 2025(2 incidents)

noneresolvedApr 17, 05:21 PM — Resolved Apr 17, 05:21 PM

Dropbox was not working as expected for some users

1 update

resolvedApr 17, 05:21 PM

Retroactive update - Dropbox was not working as expected for some users. We quickly identified and fixed the problem.

noneresolvedApr 9, 07:58 PM — Resolved Apr 10, 07:53 AM

Issue downloading single files on safari 18.4

2 updates

resolvedApr 10, 07:53 AM

This incident has been resolved.

identifiedApr 9, 07:58 PM

We are aware some people are experiencing an issue downloading single files on safari 18.4. We are working to resolve this.

March 2025(1 incident)

minorresolvedMar 20, 08:35 PM — Resolved Apr 4, 04:22 PM

Some Windows users may not be able to use the online-only functionality

5 updates

resolvedApr 4, 04:22 PM

This incident has been resolved.

identifiedApr 1, 03:14 PM

We are continuing to work on a fix for this issue.

identifiedMar 26, 04:32 PM

We are continuing to work on a fix for this issue.

identifiedMar 21, 05:55 PM

We are continuing to work on a fix for this issue.

identifiedMar 20, 08:35 PM

Some Windows users may not be able to use the online-only functionality. We're working to fix the problem as quickly as we can.

January 2025(1 incident)

majorresolvedJan 22, 03:45 PM — Resolved Jan 22, 03:52 PM

DocSend unavailable

2 updates

resolvedJan 22, 03:52 PM

Issue is resolved. Customers could have experienced errors or long load times from 14:21 to 14:24 UTC and 15:32 to 15:31 UTC

investigatingJan 22, 03:45 PM

DocSend is currently unavailable, we are investigating the issue.

December 2024(1 incident)

noneresolvedDec 12, 12:36 AM — Resolved Dec 12, 12:36 AM

Dash Answers was down for some users

1 update

resolvedDec 12, 12:36 AM

Retroactive update - Dash Answers was unavailable for some users beginning around 11:30pm UTC on December 11th. This was due to an OpenAI outage. We are back up and running!

November 2024(2 incidents)

minorresolvedNov 7, 11:31 PM — Resolved Nov 12, 11:08 PM

Desktop installer failing to download

2 updates

resolvedNov 12, 11:08 PM

This incident has been resolved.

investigatingNov 7, 11:31 PM

We are aware of reports regarding the desktop application meta-installer failing to download for some Windows users. Our team is currently investigating the issue.

noneresolvedNov 12, 11:05 PM — Resolved Nov 12, 11:05 PM

Dropbox.com was down

1 update

resolvedNov 12, 11:05 PM

Retroactive update - Dropbox.com was down for some users. We quickly identified and fixed the problem, so we're back up and running!

October 2024(1 incident)

minorresolvedOct 23, 06:24 PM — Resolved Oct 23, 06:59 PM

Dropbox may not be working as expected

4 updates

resolvedOct 23, 06:59 PM

We’re back! Dropbox should be up and running. Thanks for bearing with us.

monitoringOct 23, 06:36 PM

A fix has been implemented and we are monitoring the results.

investigatingOct 23, 06:24 PM

We are continuing to investigate this issue.

investigatingOct 23, 06:24 PM

Dropbox may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

September 2024(3 incidents)

minorresolvedSep 26, 09:37 PM — Resolved Sep 27, 12:48 AM

Creating and opening a File Request might not be working for some users

2 updates

resolvedSep 27, 12:48 AM

This incident has been resolved.

investigatingSep 26, 09:37 PM

Creating and opening a File Request might not be working for some users. We are currently investigating this issue.

minorresolvedSep 25, 06:10 PM — Resolved Sep 26, 12:01 AM

The Desktop App might not be loading for some users

2 updates

resolvedSep 26, 12:01 AM

This incident has been resolved.

investigatingSep 25, 06:10 PM

The Desktop App might not be loading for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

noneresolvedSep 3, 06:26 PM — Resolved Sep 3, 07:20 PM

Dropbox may not be working as expected for some users

2 updates

resolvedSep 3, 07:20 PM

This incident has been resolved.

investigatingSep 3, 06:26 PM

Users may be experiencing issues with uploading or previewing certain files across Dropbox. We are working to resolve the issue as quickly as possible. Thank you for your patience.

July 2024(2 incidents)

minorresolvedJul 9, 08:54 PM — Resolved Jul 9, 09:18 PM

Desktop app installer may not be working as expected

2 updates

resolvedJul 9, 09:18 PM

This incident has been resolved.

investigatingJul 9, 08:54 PM

The desktop app installer may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedJul 8, 09:43 PM — Resolved Jul 8, 09:57 PM

Dropbox.com may not be working as expected

2 updates

resolvedJul 8, 09:57 PM

This incident has been resolved.

investigatingJul 8, 09:43 PM

The Dropbox website may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

June 2024(3 incidents)

minorresolvedJun 21, 06:30 PM — Resolved Jun 25, 04:33 PM

Photos tab in Android app may not be loading as expected

3 updates

resolvedJun 25, 04:33 PM

This incident has been resolved.

monitoringJun 21, 09:54 PM

A fix has been implemented and we are monitoring the results.

investigatingJun 21, 06:30 PM

The photos tab in Dropbox's Android app may not be loading as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedJun 22, 01:47 AM — Resolved Jun 22, 05:46 AM

Phone support may not be working as expected for some Team Admins

2 updates

resolvedJun 22, 05:46 AM

This incident has been resolved.

investigatingJun 22, 01:47 AM

Calling support may not be working as expected for some Team Admins. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedJun 18, 02:07 PM — Resolved Jun 18, 04:18 PM

Enterprise console may not be working as expected

3 updates

resolvedJun 18, 04:18 PM

This incident has been resolved.

identifiedJun 18, 04:03 PM

The issue has been identified and a fix is being implemented.

investigatingJun 18, 02:07 PM

Enterprise console may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

May 2024(8 incidents)

minorresolvedMay 24, 12:41 AM — Resolved Jun 7, 07:40 PM

Degraded experience on mobile Android users

4 updates

resolvedJun 7, 07:40 PM

This incident has been resolved. Users are advised to download the latest version of the mobile application.

identifiedMay 28, 05:25 PM

We are continuing to work on a fix for this issue.

identifiedMay 24, 08:21 PM

Some users may continue to have a degraded experience on mobile Android. The issue has been identified and a fix will be implemented.

investigatingMay 24, 12:41 AM

Some users may have a degraded experience on mobile Android. We are currently investigating this issue.

minorresolvedMay 30, 06:43 PM — Resolved May 30, 08:15 PM

Dropbox is not working as expected for some users

3 updates

resolvedMay 30, 08:15 PM

This incident has been resolved.

monitoringMay 30, 07:26 PM

A fix has been implemented and we are monitoring the results.

investigatingMay 30, 06:43 PM

We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedMay 29, 03:57 PM — Resolved May 29, 04:24 PM

Viewing shared links might not be working for some users

3 updates

resolvedMay 29, 04:24 PM

This incident has been resolved.

monitoringMay 29, 04:10 PM

A fix has been implemented and we are monitoring the results.

investigatingMay 29, 03:57 PM

Viewing shared links might not be working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedMay 28, 03:46 PM — Resolved May 28, 05:14 PM

Dropbox is not working as expected for some users

3 updates

resolvedMay 28, 05:14 PM

This incident has been resolved.

monitoringMay 28, 04:20 PM

A fix has been implemented and we are monitoring the results.

investigatingMay 28, 03:46 PM

We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedMay 23, 10:43 AM — Resolved May 23, 11:32 AM

Brief intermittent availability issues

2 updates

resolvedMay 23, 11:32 AM

This incident has been resolved.

investigatingMay 23, 10:43 AM

We are currently investigating brief availability issues that may affect logging in and other aspects of our product.

minorresolvedMay 17, 04:38 PM — Resolved May 17, 07:08 PM

Dropbox is not working for some users

2 updates

resolvedMay 17, 07:08 PM

This incident has been resolved.

investigatingMay 17, 04:38 PM

Dropbox is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

noneresolvedMay 14, 12:19 AM — Resolved May 14, 12:19 AM

Single Sign-On (SSO) may not be working as expected

1 update

resolvedMay 14, 12:19 AM

This incident has been resolved.

noneresolvedMay 13, 03:31 PM — Resolved May 14, 12:14 AM

Single Sign-On (SSO) may not be working as expected

3 updates

resolvedMay 14, 12:14 AM

SSO is back up and running! Thanks for bearing with us.

identifiedMay 13, 05:17 PM

The issue has been identified and a fix is being implemented.

investigatingMay 13, 03:31 PM

Single Sign-On (SSO) may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

April 2024(4 incidents)

minorresolvedApr 29, 03:30 AM — Resolved Apr 29, 04:35 AM

Audit logs may not be working as expected

2 updates

resolvedApr 29, 04:35 AM

This incident has been resolved.

investigatingApr 29, 03:30 AM

Audit logs may not be working as expected for some team admins. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedApr 24, 03:30 PM — Resolved Apr 27, 01:58 AM

Dropbox desktop application may not be working as expected

5 updates

resolvedApr 27, 01:58 AM

This incident has been resolved.

identifiedApr 26, 02:22 AM

We are continuing to work on a fix for this issue.

identifiedApr 25, 08:36 AM

We are continuing to work on a fix for this issue.

identifiedApr 24, 04:24 PM

The problem has been identified as occurring when launching the Dropbox Desktop app without network connectivity. For most users, restarting the desktop app after connecting to a network should resolve the issue.

investigatingApr 24, 03:30 PM

Dropbox desktop application may not be starting up as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

minorresolvedApr 26, 01:46 PM — Resolved Apr 26, 03:10 PM

Signatures may not be working as expected for new users

2 updates

resolvedApr 26, 03:10 PM

This incident has been resolved.

investigatingApr 26, 01:46 PM

Signatures may not be working as expected for new users on Dropbox accounts. We are working to resolve the issue as quickly as possible and will provide another update shortly.

minorresolvedApr 25, 06:47 PM — Resolved Apr 25, 07:13 PM

Dropbox is not working for some users

2 updates

resolvedApr 25, 07:13 PM

This incident has been resolved.

investigatingApr 25, 06:47 PM

Replay is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

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