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HubSpot Outage History

Past incidents and downtime events

Complete history of HubSpot outages, incidents, and service disruptions. Showing 50 most recent incidents.

August 2026(3 incidents)

noneresolvedAug 21, 09:57 AM — Resolved Aug 21, 12:27 PM

Some Workflow actions may currently be delayed.

6 updates
resolvedAug 21, 12:27 PM

Between 08:45 AM GMT+1 (UTC +01:00) and 02:30 PM GMT+1 (UTC +01:00), some customers in North America experienced issues with workflow actions. This was caused by a data integrity issue. As of 02:30 PM GMT+1 (UTC +01:00), workflow actions are working as expected and the incident is fully resolved. No new actions will be delayed. Some actions that were delayed during the incident are still being processed and may take some time to complete. We have identified all affected actions and are actively processing them. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringAug 21, 12:09 PM

We've addressed the issue that caused some workflow actions to be delayed in accounts hosted in North America since 08:45 AM GMT+1 (UTC +01:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedAug 21, 11:26 AM

We have Identified the root cause leading to some workflow actions being delayed in accounts hosted in North America since 08:45 AM GMT+1 (UTC +01:00). We are scaling the system to mitigate impact and engineers are working diligently to resolve the issue and process all delayed actions. We will be back with an update within 30 minutes.

investigatingAug 21, 10:48 AM

Some Workflow Actions have been delayed in accounts hosted in North America since 08:45 AM GMT+1 (UTC +01:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingAug 21, 10:12 AM

Some Workflow actions have been delayed in accounts hosted in North America since 08:45 AM GMT+1 (UTC +01:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingAug 21, 09:57 AM

Some Workflow actions have been delayed in North America since 08:45 AM GMT+1 (UTC +01:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedAug 13, 07:56 PM — Resolved Aug 13, 10:10 PM

HubSpot is experiencing issues

2 updates
resolvedAug 13, 10:10 PM

Between 02:05 PM EDT (UTC -04:00) and 05:47 PM EDT (UTC -04:00), some customers experienced issues with marketing tools related to Form Submissions that trigger Workflow enrollment. This was caused by resource exhaustion. As of 05:47 PM EDT (UTC -04:00), our marketing tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedAug 13, 07:56 PM

We estimate that we will restore service in the next several hours. Form submissions are delayed, along with the resulting workflow enrollments. We are mitigating impact which we believe is caused by resource exhaustion. We are scaling the system and monitoring the backlog of events. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedAug 11, 07:31 PM — Resolved Aug 11, 07:45 PM

Some HubSpot tools may be unavailable for some users

2 updates
resolvedAug 11, 07:45 PM

Between 03:16 PM EDT (UTC -04:00) and 03:25 PM EDT (UTC -04:00), many customers in all affected regions experienced issues accessing the CRM Record page. This was caused by a server impairment from a configuration update. As of 03:25 PM EDT (UTC -04:00), our CRM Record page are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingAug 11, 07:31 PM

We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

July 2026(5 incidents)

noneresolvedJul 28, 05:41 PM — Resolved Jul 28, 07:40 PM

Event ingestion and retrieval delays for some North America customers

2 updates
resolvedJul 28, 07:40 PM

Between 07:41 AM PDT (UTC -07:00) and 12:37 PM PDT (UTC -07:00), some customers in North America experienced event ingestion and retrieval delays affecting Segments, Workflows, Timeline Events, and Report processing. This was caused by an underlying database infrastructure issue that increased read and write latency. As of 12:37 PM PDT (UTC -07:00), our affected tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

monitoringJul 28, 05:41 PM

We’ve addressed the issue that caused event ingestion and retrieval delays for some customers in North America since 7:41 AM PDT (UTC -07:00). Real-time processing has resumed, and all queued events are now persisted and published. Some downstream tools, including Automation/Workflow, may take a little more time to fully reflect the recovered state. We’re continuing to monitor stability closely. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedJul 23, 04:42 PM — Resolved Jul 23, 05:26 PM

Some HubSpot tools may be unavailable for some users

2 updates
resolvedJul 23, 05:26 PM

Between 11:17 AM EDT (UTC -04:00) and 12:14 PM EDT (UTC -04:00), some customers in all affected regions experienced issues with service tools. This was caused by a data fetching issue. As of 12:14 PM EDT (UTC -04:00), our service tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJul 23, 04:42 PM

We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

noneresolvedJul 22, 07:47 AM — Resolved Jul 22, 11:13 AM

HubSpot is experiencing issues

3 updates
resolvedJul 22, 11:13 AM

Between 08:21 AM GMT+1 (UTC +01:00) and 11:30 AM GMT+1 (UTC +01:00), many customers in Europe experienced issues with customer platform tools. This was caused by a server impairment. As of 11:30 AM GMT+1 (UTC +01:00), our customer platform tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringJul 22, 08:22 AM

We've addressed the issue that prevented customers from using certain tools, affecting all EU customers since 8:21 AM BST on July 22. We're monitoring performance closely to ensure the tools recover properly.

investigatingJul 22, 07:47 AM

Object Index views across the CRM are partially unavailable in portals in the EU1 hublet since 03:21 PM GMT+8 (UTC +08:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 45 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedJul 14, 04:31 PM — Resolved Jul 21, 05:50 PM

Content previews are unavailable for some customers in North America

2 updates
resolvedJul 21, 05:50 PM

Some customers in North America experienced issues with Content previews. This was caused by hubspotpreview-na2.com being blocked by some internet providers. As of 06:40 PM GMT+1 (UTC +01:00), our preview domain is loading correctly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedJul 14, 04:31 PM

Content previews are not loading for some customers in North America. This issue is limited to customers with certain internet providers. We are working with those third-party providers to fix the issue. As a workaround, we recommend: - Using a different Wi-Fi or internet connection (e.g. mobile hotspot) - Checking your internet service provider security settings or contacting your internet service provider to unblock hubspotpreview-na2.com The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedJul 14, 04:42 PM — Resolved Jul 14, 04:42 PM

Performance Degradation (Latin America Region)

1 update
resolvedJul 14, 04:42 PM

We have resolved a performance issue that was causing elevated latency for some users in Latin American regions between July 3rd and July 14th, 2026. Our infrastructure team identified the root cause and the network routing configuration has been corrected. Traffic has been restored to the optimal path and performance has returned to expected levels. We sincerely apologize for the inconvenience and thank you for your patience.

June 2026(3 incidents)

noneresolvedJun 23, 08:17 PM — Resolved Jun 23, 08:55 PM

Some HubSpot tools may be unavailable for some users

3 updates
resolvedJun 23, 08:55 PM

Between 03:48 PM (UTC -04:00) and 04:46 PM (UTC -04:00), many customers in all regions experienced issues with the Files tool. This was caused by a configuration issue. As of 04:46 PM (UTC -04:00), our Files tool is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedJun 23, 08:29 PM

We estimate that we will restore service in the next 15 minutes. We are mitigating impact from a permissions issue which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJun 23, 08:17 PM

We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

noneresolvedJun 22, 02:22 PM — Resolved Jun 22, 02:48 PM

Some HubSpot tools may be unavailable for some users

3 updates
resolvedJun 22, 02:48 PM

Between 09:34 AM (UTC -04:00) and 10:25 AM (UTC -04:00), some customers in North America experienced issues with hubspot APIs. This was caused by a load balancer impairment. As of 10:25 AM (UTC -04:00), our hubspot APIs are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJun 22, 02:38 PM

HubSpot was partially unavailable in North America from 09:34 AM to 10:25 AM (UTC -04:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 20 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJun 22, 02:22 PM

We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

noneresolvedJun 12, 02:32 PM — Resolved Jun 12, 06:36 PM

Meta service integrations including WhatsApp, Facebook, Instagram and Ads are unavailable for most customers

8 updates
resolvedJun 12, 06:36 PM

Between 04:05 PM (UTC +02:00) and 08:35 PM (UTC +02:00), all customers in all affected regions experienced issues with Meta service integrations including WhatsApp, Facebook, Instagram and Ads. This was caused by disruptions to Meta services. As of 08:35 PM (UTC +02:00), our Meta service integrations including WhatsApp, Facebook, Instagram and Ads are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringJun 12, 05:49 PM

Most Meta service integrations, including WhatsApp, Facebook, Instagram, and Ads, have recovered. The disruption started at 4:05 PM UTC+02:00 due to issues with Meta services. But, connecting a new phone number to HubSpot and some Coexistence messages are still disrupted. We are monitoring Meta's recovery for these remaining issues. You can follow the issue here: https://metastatus.com/ We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringJun 12, 05:20 PM

We are monitoring recovery of service integrations, including WhatsApp, Facebook, Instagram, and Ads, after disruptions to Meta services caused impairment since 4:05 PM UTC+02:00. Meta services appear to be recovering, and we are verifying that all integrations are functioning normally. You can follow the issue here: https://metastatus.com/ We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedJun 12, 04:19 PM

We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning normally. You can follow the issue here: https://metastatus.com/ We will be back with an update within 2 hours. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedJun 12, 03:19 PM

We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning normally. You can follow the issue here: https://metastatus.com/ We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJun 12, 02:50 PM

Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJun 12, 02:44 PM

Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJun 12, 02:32 PM

We are investigating an issue impacting sending WhatsApp messages through HubSpot’s integrations. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

May 2026(3 incidents)

noneresolvedMay 12, 01:57 PM — Resolved May 12, 02:55 PM

HubSpot may be unavailable for some users

2 updates
resolvedMay 12, 02:55 PM

Between 02:47 PM (UTC +01:00) and 03:15 PM (UTC +01:00), some customers in all affected regions experienced issues with all impaired tools. This was caused by a database impairment. As of 03:15 PM (UTC +01:00), our all impaired tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingMay 12, 01:57 PM

We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

noneresolvedMay 8, 01:36 AM — Resolved May 8, 03:14 AM

HubSpot is experiencing a regional degradation causing issues with loading related to an AWS outage

3 updates
resolvedMay 8, 03:14 AM

Between 05:23 PM  (UTC -07:00) and 07:56 PM  (UTC -07:00), HubSpot experienced degradation in portals in the U.S. . This was related to an AWS outage. HubSpot is now working properly and the incident has been resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update

identifiedMay 8, 02:07 AM

We are experiencing degradation in portals in the U.S. which is related to AWS outage. We are working with AWS on the full resolution. We will be back with an update within 30 minutes The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedMay 8, 01:36 AM

We are experiencing degradation in portals in the U.S. which we believe is related to AWS outage. We are working with AWS to resolve the issue. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedMay 1, 03:52 PM — Resolved May 2, 07:31 PM

Intermittent DMARC failures for messages to Microsoft-hosted inboxes

3 updates
resolvedMay 2, 07:31 PM

HubSpot has continued to monitor the fix and believe we have addressed the underlying issue. Some messages deployed before May 1, 5 pm EDT may still experience delayed deliveries or failures over the next ~48 hours as retries and queues fully clear.

monitoringMay 1, 04:34 PM

In April, some customers may have experienced intermittent DMARC failures on messages to Microsoft-hosted inboxes. Impact was most visible for senders with a DMARC policy of p=reject or p=quarantine. The root cause was related to how certain email headers were being handled. We have implemented a fix and will continue to monitor closely. While there may still be some residual impact to messages with elongated headers and as outstanding retries and queue delays clear over the next ~72 hours, we expect impact to remain limited.

monitoringMay 1, 03:52 PM

In April, some customers may have experienced intermittent DMARC failures on messages to Microsoft-hosted inboxes. Impact was most visible for senders with a DMARC policy of p=reject or p=quarantine. The root cause was related to how certain email headers were being handled. We have implemented a fix and will continue to monitor closely. While there may still be some residual impact to messages as outstanding retries and queue delays clear over the next ~72 hours, we expect impact to remain limited.

April 2026(11 incidents)

noneresolvedApr 29, 08:02 PM — Resolved Apr 30, 03:10 PM

HubSpot is experiencing issues publishing Instagram posts

3 updates
resolvedApr 30, 03:10 PM

Between April 23 and April 29, some customers in experienced issues with publishing Instagram posts. This was caused by an integration issue. As of April 29 6:17 PM, our social publishing tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringApr 30, 02:15 AM

We have mitigated an issue with publishing of some Instagram posts since April 23. We're monitoring performance closely to make sure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedApr 29, 08:02 PM

We estimate that we will restore service in the next several days. We are mitigating impact from an issue with a third-party integration, and monitoring the situation closely. If you have trouble posting, please retry or post directly on Instagram. We will be back with an update within 6 hours. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedApr 30, 01:59 PM — Resolved Apr 30, 02:44 PM

Workflows Outage

2 updates
resolvedApr 30, 02:44 PM

Between 9:45 AM EDT (UTC -04:00) on Apr 30, 2026 and 10:30 AM EDT (UTC -04:00) on Apr 30, 2026, some customers experienced errors when creating or updating workflows. The root cause has been resolved, and no data was lost. We apologize for any inconvenience and appreciate your patience as we resolved the issue.

investigatingApr 30, 01:59 PM

We are investigating an issue impacting Workflows. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedApr 21, 03:25 PM — Resolved Apr 21, 07:37 PM

Some automation and workflow actions are delayed

3 updates
resolvedApr 21, 07:37 PM

Between 08:57 AM EST and 3:34 PM EST some customers in North America experienced issues with workflow and automation delays. This was caused by an issue processing a small subset of actions causing a backlog in the processing. As of 3:34 PM EST, our systems are working properly and the incident has been fully resolved. We are continuing to monitor for further impact. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringApr 21, 06:33 PM

We've addressed the issue that caused workflows and automation to be delayed in North America since 09:22 AM EST. We're monitoring performance closely to ensure the tools recover properly. Some email workflow actions continue to be delayed up to 6 hours. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringApr 21, 03:25 PM

We've addressed the issue that caused workflow execution delays in North America since 08:57 AM EST. We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedApr 16, 07:23 PM — Resolved Apr 16, 07:44 PM

HubSpot may be unavailable for some users

3 updates
resolvedApr 16, 07:44 PM

Between 12:19 PM (UTC -07:00) and 12:40 AM (UTC -07:00), many customers in North America experienced issues with marketing tools, operations tools, sales tools, service tools. This was caused by a server impairment. As of 12:40 AM (UTC -07:00), our marketing tools, operations tools, sales tools, service tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedApr 16, 07:32 PM

We estimate that we will restore service in the next half an hour. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingApr 16, 07:23 PM

We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

noneresolvedApr 16, 03:16 PM — Resolved Apr 16, 03:36 PM

We are experiencing issues with quote generation from deal records. Users can still create quotes via the quotes page directly.

3 updates
resolvedApr 16, 03:36 PM

Between 10:56 AM (UTC -04:00) and 11:30 AM (UTC -04:00), many customers in all affected regions experienced issues with generating quotes from deal records. As of 11:30 AM (UTC -04:00), quote generation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedApr 16, 03:31 PM

We have identified an issue impacting quote generation from deal records. Users can still create quotes from the quote index page. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingApr 16, 03:16 PM

We are investigating an issue impacting sales tools. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedApr 9, 02:50 PM — Resolved Apr 9, 04:53 PM

Activities and Events features are currently impaired for some customers

3 updates
resolvedApr 9, 04:53 PM

Activity and Event features are no longer experiencing impairments. We've identified and addressed the cause of the delays that began at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026 as a problem with a database configuration. The issue is now fully resolved.

monitoringApr 9, 03:53 PM

We've addressed the issue that was causing Activity and Event feature impariment starting at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026. We're monitoring the tools closely to ensure all processes recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within an hour.

monitoringApr 9, 02:50 PM

We’ve identified the issue that is causing impairments in Activities and Events features beginning at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026. We’re addressing the cause of this issue. Only customers hosted in North America are currently impacted. We will be back with an update within an hour.

noneresolvedApr 9, 03:48 PM — Resolved Apr 9, 04:20 PM

HubSpot may be unavailable for some users

4 updates
resolvedApr 9, 04:20 PM

Between 11:44 AM (UTC -04:00) and 12:18 PM (UTC -04:00), all customers in North America experienced issues with all impaired tools. This was caused by a database impairment. As of 12:18 PM (UTC -04:00), our all impaired tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedApr 9, 04:15 PM

We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a bad production configuration change. We are failing over to a healthy node. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingApr 9, 04:00 PM

commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools have been unavailable in North America since 11:44 AM (UTC -04:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingApr 9, 03:48 PM

We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

noneresolvedApr 8, 08:51 PM — Resolved Apr 8, 08:51 PM

Activity and Event Reads Impaired

1 update
resolvedApr 8, 08:51 PM

Between 04:35 PM (UTC -04:00) and 04:50 PM (UTC -04:00), some customers in North America experienced issues with event processing delays. This was caused by a server impairment. As of 04:50 PM (UTC -04:00), event processing is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedApr 8, 03:54 PM — Resolved Apr 8, 03:54 PM

"HubSpot Error: Unable to Create New Companies Due to Domain Entry Issue"

1 update
resolvedApr 8, 03:54 PM

Between 10:55 AM (UTC -04:00) and 11:28 PM (UTC -04:00), some customers in all affected regions experienced issues with company record creation. This was caused by bad deploy which has been rolled back. As of 11:28 PM (UTC -04:00), company record creation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedApr 7, 03:24 PM — Resolved Apr 7, 04:48 PM

High ingestion latency for UnifiedEvents

5 updates
resolvedApr 7, 04:48 PM

Between 10:00 AM (UTC -04:00) and 12:45 PM (UTC -04:00), some customers in North America experienced delays with event processing. This was caused by a server impairment. As of 12:45 PM (UTC -04:00), event processing is restored and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringApr 7, 04:23 PM

We've addressed the issue that caused event processing to be delayed in North America since 10:00 AM (UTC -04:00). The issue has been isolated to List Segmentation processing which is still delayed, but recovering. We're monitoring performance closely to ensure all tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingApr 7, 04:12 PM

We are continuing to investigate events processing delays in HubSpot in North America. In order to alleviate downstream processing bottlenecks List Segmentation updates may be delayed. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingApr 7, 03:39 PM

Events processing in HubSpot is experiencing delays of up to 30 minutes in North America since 10:00 AM (UTC -04:00). This may impact tools such as Automation/Workflow triggers, CRM Events Timeline, Reporting, and Frontend dashboard components in HubSpot We are investigating the cause and will update this page when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingApr 7, 03:24 PM

We are currently experiencing delays with data processing and page performance. Some users may notice that updates are delayed by up to 30 minutes and pages are loading slower than expected. We are investigating the cause and will provide updates shortly.

noneresolvedApr 6, 06:59 PM — Resolved Apr 6, 07:08 PM

"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"

2 updates
resolvedApr 6, 07:08 PM

Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringApr 6, 06:59 PM

We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

March 2026(4 incidents)

noneresolvedMar 25, 08:56 PM — Resolved Mar 25, 09:17 PM

"HubSpot Email Reply Functionality Fails"

2 updates
resolvedMar 25, 09:17 PM

Between 03:44 PM (UTC -04:00) and 04:39 PM (UTC -04:00), some customers in all affected regions experienced issues with Email replies. This was caused by a server impairment. As of 04:39 PM (UTC -04:00), our Email replies are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingMar 25, 08:56 PM

We are investigating an issue impacting Email replies. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedMar 23, 02:42 PM — Resolved Mar 23, 03:22 PM

Issues with Forms

3 updates
resolvedMar 23, 03:22 PM

Between 10:15 AM (UTC -04:00) and 10:37 AM (UTC -04:00), all customers in all affected regions experienced issues with Forms on landing pages. This was caused by a server impairment. As of 10:37 AM (UTC -04:00), our Forms on landing pages are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringMar 23, 02:48 PM

We've addressed the issue that caused Forms to be unavailable in all affected regions since 10:26 AM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingMar 23, 02:42 PM

We are investigating an issue impacting Forms. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedMar 19, 07:31 PM — Resolved Mar 19, 07:41 PM

Saved views were removed from the view tabs on the index page

2 updates
resolvedMar 19, 07:41 PM

We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringMar 19, 07:31 PM

We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedMar 5, 11:39 AM — Resolved Mar 5, 12:26 PM

HelpDesk not available for the customers and the Support team

5 updates
resolvedMar 5, 12:26 PM

The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost.

monitoringMar 5, 12:12 PM

We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedMar 5, 11:57 AM

We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedMar 5, 11:53 AM

We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedMar 5, 11:39 AM

We estimate that we will restore service in the next several hours. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

February 2026(6 incidents)

noneresolvedFeb 25, 09:10 PM — Resolved Feb 25, 09:37 PM

Workflows are not working for some customers

2 updates
resolvedFeb 25, 09:37 PM

Workflows are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Workflows should be working properly. No data was lost.

investigatingFeb 25, 09:10 PM

We are investigating an issue impacting workflows. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedFeb 19, 06:53 PM — Resolved Feb 19, 06:54 PM

CRM record creation is unavailable for some customers

2 updates
resolvedFeb 19, 06:54 PM

CRM record creation is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and CRM record creation should be working properly. No data was lost.

monitoringFeb 19, 06:53 PM

We've addressed the issue that caused CRM record creation to be unavailable since 1:11 PM EST (UTC -05:00) on Feb 19, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.

noneresolvedFeb 18, 11:01 AM — Resolved Feb 18, 12:24 PM

Users experiencing frequent session expirations / disconnections from HubSpot

3 updates
resolvedFeb 18, 12:24 PM

Between 08:48 AM (UTC +00:00) and 12:20 AM (UTC +00:00), many customers in all affected regions experienced issues with session invalidation. This was caused by a load balancer impairment. As of 12:20 AM (UTC +00:00), our session invalidation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringFeb 18, 11:19 AM

We've addressed the issue that caused sessions to be invalidated in North America, Europe, the Asian Pacific since 08:48 AM (UTC +00:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingFeb 18, 11:01 AM

We are investigating an issue impacting session expirations and disconnections. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedFeb 10, 11:16 AM — Resolved Feb 10, 11:42 AM

Scheduling meetings with Google Meet is unavailable for some customers

3 updates
resolvedFeb 10, 11:42 AM

Between 10:30 AM (UTC +01:00) and 12:20 PM (UTC +01:00), some customers in all affected regions experienced issues with our Google Meet integration. This was caused by a rollout issue. As of 12:20 PM (UTC +01:00), our our Google Meet integration are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingFeb 10, 11:21 AM

The choice to add "Google Meet" links in meetings isn't available right now for some customers . We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We will be back with an update within 30 minutes.

investigatingFeb 10, 11:16 AM

Scheduling meetings with Google Meet isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We will be back with an update within 30 minutes.

noneresolvedFeb 5, 04:22 PM — Resolved Feb 5, 09:41 PM

Clicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread

4 updates
resolvedFeb 5, 09:41 PM

Help desk WhatsApp thread links are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Help desk WhatsApp thread links should be working properly. No data was lost.

monitoringFeb 5, 09:15 PM

We've addressed the issue that caused Help desk WhatsApp thread links to be broken since 2:53 PM EST (UTC -05:00) on Feb 4, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within an hour.

identifiedFeb 5, 08:08 PM

We have identified the issue causing Help desk WhatsApp thread links to redirect to a blank help desk thread when clicking "Show conversation". We are working on a fix. We will provide an update when we have more information. We will be back with an update within an hour.

investigatingFeb 5, 04:22 PM

We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking "Show conversation" for some customers. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedFeb 5, 09:06 PM — Resolved Feb 5, 09:36 PM

Help Desk and Conversations Inbox channels not receiving ticket

3 updates
resolvedFeb 5, 09:36 PM

Between 03:25 PM (UTC -05:00) and 03:59 PM (UTC -05:00), many customers in all affected regions experienced issues with helpdesk, inbox. This was caused by a database impairment. As of 03:59 PM (UTC -05:00), our helpdesk, inbox are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringFeb 5, 09:20 PM

We've addressed the issue that caused HelpDesk to be partially unavailable in North America, Europe, the Asian Pacific since 02:23 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedFeb 5, 09:06 PM

We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a traffic surge. We are scaling the system and pausing non-critical tasks to reduce load. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

January 2026(5 incidents)

noneresolvedJan 29, 11:28 AM — Resolved Jan 29, 02:53 PM

Email events and workflow enrolment delayed

8 updates
resolvedJan 29, 02:53 PM

We're resolved the issue causing event processing delays since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays affected tools such as email events, workflow enrollment and CRM updates in HubSpot.

identifiedJan 29, 02:41 PM

We're continuing to address the cause of the event processing delays since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedJan 29, 02:10 PM

We're continuing to address the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedJan 29, 01:43 PM

We're continuing to address the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedJan 29, 01:16 PM

We're addressing the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedJan 29, 12:47 PM

We've identified the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrolment and CRM updates in HubSpot. Our team is actively investigating the cause of this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedJan 29, 11:58 AM

We've identified the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrolment and CRM updates in HubSpot. Our team is investigating the cause of this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedJan 29, 11:28 AM

We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedJan 20, 05:43 PM — Resolved Jan 20, 06:17 PM

UI extensions from integrations are not loading

2 updates
resolvedJan 20, 06:17 PM

Between 11:47 AM (UTC -05:00) and 01:05 PM (UTC -05:00), customers in all regions experienced issues loading app cards and UI extensions in HubSpot. This was caused by a load balancer misconfiguration. As of 01:05 PM (UTC -05:00), our app cards and UI extensions are working properly and the incident has been fully resolved. No data was lost. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJan 20, 05:43 PM

We are investigating an issue impacting integration UI extensions. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedJan 15, 05:47 AM — Resolved Jan 15, 07:06 AM

Marketing email editor and page editor not loading

3 updates
resolvedJan 15, 07:06 AM

Between 05:25 AM (UTC +00:00) and 07:00 AM (UTC +00:00), some customers in North America, Europe experienced issues with content tools, marketing tools. This was caused by a load balancer impairment. As of 07:00 AM (UTC +00:00), our content tools, marketing tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJan 15, 06:19 AM

We are investigating an issue impacting content tools, marketing tools. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedJan 15, 05:47 AM

We've identified the issue that caused marketing tools to be partially unavailable in North America, Europe since 05:25 AM (UTC +00:00). We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedJan 12, 10:18 PM — Resolved Jan 12, 11:47 PM

Investigating with issue scheduling marketing emails and cancelling marketing emails that’ve been scheduled

4 updates
resolvedJan 12, 11:47 PM

Between 03:39 PM (UTC -05:00) and 06:40 PM (UTC -05:00), a small number of customers in all affected regions experienced issues with marketing emails. This was caused by a database impairment. As of 06:40 PM (UTC -05:00), our marketing emails are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringJan 12, 10:46 PM

We've addressed the issue that caused marketing emails to be partially unavailable in North America, Europe, the Asian Pacific since 03:39 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedJan 12, 10:35 PM

We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJan 12, 10:18 PM

We are investigating an issue impacting marketing emails. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedJan 9, 06:01 PM — Resolved Jan 9, 06:19 PM

HubSpot may be unavailable for some users

2 updates
resolvedJan 9, 06:19 PM

Between 12:44 PM (UTC -05:00) and 12:56 PM (UTC -05:00), some customers in North America, Europe, the Asian Pacific experienced issues with hubspot APIs. This was caused by a server impairment. As of 12:54 PM (UTC -05:00), our hubspot APIs are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingJan 9, 06:01 PM

We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

December 2025(2 incidents)

noneresolvedDec 5, 09:09 AM — Resolved Dec 5, 09:33 AM

HubSpot is currently unavailable for all customers.

3 updates
resolvedDec 5, 09:33 AM

Between 04:55 PM (UTC +08:00) and 05:20 PM (UTC +08:00), all customers in all regions experienced issues with all impaired tools. This was caused by a Cloudflare outage. As of 05:20 PM (UTC +08:00), our all impaired tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringDec 5, 09:20 AM

Cloudflare has addressed the issue that prevented HubSpot from loading beginning at 3:55 AM EST (UTC -05:00) on Dec 5, 2025. We're monitoring performance closely to ensure the software recovers properly. We will be back with an update within 15 minutes.

investigatingDec 5, 09:09 AM

HubSpot is currently unavailable for all users due to a Cloudflare outage - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We are working with Cloudflare to resolve the issue, and we'll update this page when we have more information. We will be back with an update within 30 minutes.

noneresolvedDec 1, 09:34 AM — Resolved Dec 1, 04:02 PM

Setting Contacts to non-marketing on the next update date is delayed for some customers

3 updates
resolvedDec 1, 04:02 PM

Marketing contact updates are no longer delayed. We've identified and addressed the cause of the delays that began at 04:05 AM (UTC +01:00) on Dec 1, 2025. The issue is now fully resolved.

monitoringDec 1, 12:37 PM

We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're still monitoring performance closely to ensure the tools recover properly as we work through all affected regions.

monitoringDec 1, 09:34 AM

We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're monitoring performance closely to ensure the tools recover properly.

November 2025(3 incidents)

noneresolvedNov 13, 08:14 PM — Resolved Nov 13, 08:56 PM

HubSpot may be unavailable for some users

3 updates
resolvedNov 13, 08:56 PM

Between 01:53 PM (UTC -06:00) and 02:45 PM (UTC -06:00), some customers in all affected regions experienced issues with CRM tools. This was caused by a server impairment. As of 02:45 PM (UTC -06:00), our CRM tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingNov 13, 08:34 PM

We are investigating an issue impacting the HubSpot CRM. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

investigatingNov 13, 08:14 PM

We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

noneresolvedNov 11, 05:12 PM — Resolved Nov 11, 06:15 PM

HubSpot tools are unavailable for some customers in Canada

4 updates
resolvedNov 11, 06:15 PM

Between 04:53 PM (UTC +00:00) and 05:55 PM (UTC +00:00), some customers in Canada experienced issues with HubSpot tools. This was caused by a production configuration change. As of 05:55 PM (UTC +00:00), our HubSpot tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringNov 11, 06:00 PM

We've addressed the issue that caused HubSpot tools to be partially unavailable for users hosted in Canada since 04:53 PM (UTC +00:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedNov 11, 05:34 PM

We estimate that we will restore service in the next 30 minutes. We are mitigating impact from a service impairment which we believe is caused by a production configuration change. We are scaling the system. The information on this page reflects our understanding of the incident and impact of the time of the update. Only customers hosted in Canada are currently impacted. We will be back with an update within 30 minutes.

identifiedNov 11, 05:12 PM

We've identified the issue that caused commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools to be unavailable for some users hosted in Canada since 04:53 PM (UTC +00:00). We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

noneresolvedNov 6, 11:49 AM — Resolved Nov 7, 10:15 AM

Partial Global Search Results for Some Customers

10 updates
resolvedNov 7, 10:15 AM

Between 10:30 AM EST (UTC -05:00) on Nov 5, 2025, and 8:32 AM EST (UTC -05:00) on Nov 6, 2025, some customers experienced issues with global search. This was caused by a database impairment. As of 9:32 AM EST (UTC -05:00) on Nov 6, 2025, our global search is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

monitoringNov 6, 04:19 PM

We have mitigated the issue that caused global search to return partial search results since 10:30 AM EST (UTC -05:00) on Nov 5, 2025. Global contact search is now operational again. Further object indices are continuing to recover. We are closely monitoring performance and search result completeness. If you still experience missing results while search indices are recovering, please use the dedicated search on each CRM object page as a temporary workaround. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedNov 6, 03:53 PM

We are working to fully restore the search service and expect recovery to complete within the next several hours. We are mitigating the impact of a database issue that we believe was caused by a recent production code change. We have reverted this change and are restoring the correct database state. Global contact search has been restored. We are monitoring the roll-out as we bring back all remaining object indices. In the meantime, please use the dedicated search on each CRM object page to find the records you need. We will be back with an update within 3 hours. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedNov 6, 02:56 PM

We are working to fully restore the search service and expect recovery to complete within the next several hours. We are mitigating the impact of a database issue that we believe was caused by a recent production code change. We have reverted this change and are restoring the correct database state. Global contact search has been restored. We are monitoring the roll-out as we bring back all remaining object indices. In the meantime, please use the dedicated search on each CRM object page to find the records you need. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedNov 6, 02:01 PM

We estimate that we will restore the full search service in the next several hours. We are mitigating the impact from a database impairment, which we believe is caused by a bad production code change. We are reverting the change and restoring the correct database state. The global contact search has been restored. We are monitoring the roll-out to restore all object indices. As a workaround, use the dedicated search functionality of the CRM object page. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedNov 6, 01:32 PM

We estimate that we will restore service in the next several hours. We are mitigating impact from a database impairment which we believe is caused by a bad production code change. We are reverting the change and restoring the correct database state. The global contact search has been restored. We are monitoring the roll-out to restore all object indices. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedNov 6, 01:03 PM

We estimate that we will restore service in the next several hours. We are mitigating impact from a database impairment which we believe is caused by a bad production code change. We are reverting the change and restoring the correct database state. The global contact search should be partially restored in Europe. As a workaround, use the dedicated search functionality of the CRM object page. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedNov 6, 12:32 PM

We estimate that we will restore service in the next several hours. We are mitigating the impact of a database impairment, which we believe is caused by a bad production code change. We are reverting the change. As a workaround, use the dedicated search functionality of the CRM object page. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedNov 6, 12:03 PM

We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by a bad production code change. We are reverting the change and restoring the correct database state. As a workaround, use the dedicated search functionality of the CRM object page. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedNov 6, 11:49 AM

We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by a bad production code change. We are reverting the change. We will be back with an update within 15 minutes. As a workaround, use the dedicated search functionality of the CRM object page. The information on this page reflects our understanding of the incident and impact at the time of the update.

October 2025(5 incidents)

noneresolvedOct 20, 01:41 PM — Resolved Oct 21, 08:09 AM

Multiple apps, including Reporting and Developer Tools, are down for some customers.

15 updates
resolvedOct 21, 08:09 AM

We've addressed the issue that caused multiple apps to be partially unavailable. HubSpot is working properly and the incident has been fully resolved.

monitoringOct 20, 10:25 PM

We've addressed the issue that caused reporting to be partially unavailable in North America since 09:03 AM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

identifiedOct 20, 09:39 PM

Multiple apps, including Reporting, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

identifiedOct 20, 08:25 PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within an hour.

identifiedOct 20, 07:36 PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

identifiedOct 20, 07:05 PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

identifiedOct 20, 06:37 PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

identifiedOct 20, 05:54 PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedOct 20, 05:25 PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

identifiedOct 20, 04:46 PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

identifiedOct 20, 04:11 PM

Multiple apps, including Reporting and Developer Tools, are unavailable for our customers. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

identifiedOct 20, 03:36 PM

We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We continue working with our partners, Snowflake, AWS, to resolve the issue, and will share an update within 30 minutes. Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj

identifiedOct 20, 02:52 PM

We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We will continue working with our partner, Snowflake, to resolve the issue, and will share an update within 30 minutes. Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

identifiedOct 20, 02:11 PM

We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We continue working with our partner, Snowflake, to resolve the issue, and will share an update within 30 minutes. Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj

identifiedOct 20, 01:41 PM

We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We’re working with our partner, Snowflake, to resolve the issue and will share an update within 30 minutes. Only North American customers are affected. https://status.snowflake.com/incidents/gvmvnx7lyxjj Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

noneresolvedOct 20, 08:34 AM — Resolved Oct 20, 10:45 AM

Multiple apps are unavailable for some customers

6 updates
resolvedOct 20, 10:45 AM

HubSpot is now working for all users. We identified and addressed the root cause of the issue that prevented HubSpot from loading, and the issue is fully resolved. No data was lost.

monitoringOct 20, 10:15 AM

We've addressed the issue that caused multiple apps to be unavailable since 3:42 AM EDT (UTC -04:00) on Oct 20, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.

monitoringOct 20, 09:33 AM

We've addressed the issue that prevented HubSpot from loading beginning at 3:42 AM EDT (UTC -04:00) on Oct 20, 2025. We're monitoring performance closely to ensure the software recovers properly. We will be back with an update within 30 minutes.

identifiedOct 20, 09:09 AM

We've identified the issue that's been preventing HubSpot software from loading since 3:42 AM EDT (UTC -04:00) on Oct 20, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

investigatingOct 20, 08:46 AM

We are investigating an issue impacting multiple HubSpot apps. We are working with our cloud platform provider, AWS, to resolve it.

investigatingOct 20, 08:34 AM

Multiple apps aren't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

noneresolvedOct 7, 05:25 PM — Resolved Oct 7, 05:34 PM

Pricing page, Subscription Management, User Provision and Checkout are unavailable for some customers

3 updates
resolvedOct 7, 05:34 PM

Pricing page, Subscription Management, User Provision and Checkout are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Pricing page, Subscription Management, User Provision and Checkout should be working properly. No data was lost.

monitoringOct 7, 05:32 PM

We've addressed the issue that caused Pricing page, Subscription Management, User Provision and Checkout to be unavailable since 12:48 PM EDT (UTC -04:00) on Oct 7, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.

identifiedOct 7, 05:25 PM

We've identified the issue that's caused Pricing page, Subscription Management, User Provision and Checkout to be unavailable since 12:48 PM EDT (UTC -04:00) on Oct 7, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

noneresolvedOct 7, 09:13 AM — Resolved Oct 7, 10:32 AM

HelpDesk and CRM are unavailable for some customers

3 updates
resolvedOct 7, 10:32 AM

All areas are now fully accessible. This issue was the result of Cloudflare network congestion which has been resolved. The incident has been fully resolved and all areas should be working properly. No data was lost.

monitoringOct 7, 09:39 AM

Network issues caused CRM to be unavailable from 4:43 AM EDT (UTC -04:00) on Oct 7, 2025. We're monitoring the CRM to make sure there are no further issues. We will be back with an update within an hour.

investigatingOct 7, 09:13 AM

HelpDesk and CRM aren't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

noneresolvedOct 2, 03:31 PM — Resolved Oct 2, 04:00 PM

outbound calling is unavailable for some customers

2 updates
resolvedOct 2, 04:00 PM

Outbound calling is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Outbound calling should be working properly. No data was lost.

identifiedOct 2, 03:31 PM

We've identified the issue that's caused outbound calling to be unavailable since 10:32 AM EDT (UTC -04:00) on Oct 2, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 3 hours.

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