Monday.com API Outage History

The issue with our automations and workflow builder has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience

A fix has been implemented and we are monitoring results to ensure full stability with automations and the workflow builder. Some automations may still be delayed

Our team has identified the root cause of the issue affecting automations and the workflow builder and is working to resume regular service usage. We will continue to provide updates on their progress

We are currently experiencing issues related to our automations and workflow builder. Our team is working to resolve this as quickly as possible

The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

A fix has been implemented and we are monitoring results to ensure full system stability.

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

We are currently investigating reports of Monday Docs issues across the platform. Our team is looking into this and will provide you with a response shortly.

**What Happened:** On February 16th \(09:04 AM EST\), our US customers experienced a 28-minute system downtime due to an application-level bug. ‌ **What caused it:** A recent code change in the billing subsystem responsible for updating account plans introduced an edge-case bug that dramatically increased platform load, which caused system downtime. ‌ **How we responded:** Our monitoring system promptly identified the issue, triggering an immediate response from our engineering team. By activating failover mechanisms, reverting the problematic code change, and blocking the affected endpoint, we restored normal service by 09:32 AM EST. ‌ **What we're doing to prevent recurrence:** To enhance system resilience, we are implementing database optimizations, additional guardrails, and limits to prevent load spikes on the platform. It also includes strengthening our error detection and recovery processes. ‌ We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability. Your team at [monday.com](http://monday.com)

The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience

A fix has been implemented, and we are monitoring results to restore full system stability. Automations may still be delayed.

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress

We are currently investigating reports of connectivity and loading issues across the platform. Our team is working to resolve this promptly.

**What Happened:** On January 5th \(09:19 AM EST\), customers on our US server began to experience around 8 minutes of difficulty loading boards, followed by 23 minutes of system downtime due to an application-level issue, totaling a 31-minute incident. There was no data loss or security risk to our customers during this incident, and EMEA and APAC servers were not impacted by the platform access issue. ‌ **What caused it:** A recent code change in our left pane feature created an overload on our system, which as a result, affected data retrieval. ‌ **How we responded:** Our monitoring system promptly identified the issue, triggering an immediate response from our engineering team. While working to resolve the issue, the loading issue turned into a full platform downtime. Our team resolved the issue by scaling our data layer servers and restoring normal service by 09:50 AM EST. ‌ **What we're doing to prevent recurrence:** We will implement a new performance process in our pre-production environment that enables us to proactively identify and prevent similar issues, thereby minimizing their impact on our customers. To enhance system resilience, we are implementing additional layers of automated testing and protection, including strengthening our error detection and recovery processes. ‌ We know that any access disruption to your [monday.com](http://monday.com) workflows impacts your productivity, and we're sorry for any frustration or inconvenience caused.  We remain committed to continuously improving the platform's reliability, resiliency, and protecting your work platform’s uptime goals. ‌ Your engineering team at [monday.com](http://monday.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Automations may present delays or may not trigger.

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

A fix has been implemented for the issue with the updates as well. We are monitoring results to restore full stability

The platform is now back to regular service, but updates are still not working as expected. Our team is working to resolve this as quickly as possible

A fix has been implemented and we are monitoring results to restore full system stability

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

**What Happened:** On October 20th, starting around 03:00 AM EST, our US server customers experienced approximately 250 minutes of disruption, including about 165 minutes of full system downtime followed by 522 minutes of degraded performance that affected automations and integrations.  The issue was caused by an outage of our third-party provider, AWS, which primarily impacted the US region, but also created downstream effects globally. As a result, some customers in our EU and AU regions experienced related degraded performance issues with API, automations, and integrations, lasting up to 150 minutes. ‌ **What caused it:** This incident was caused by a major outage at our third-party provider, AWS \(Amazon Web Services\), in one of their U.S. data center regions. This outage led to widespread disruptions across many platforms, including [monday.com](http://monday.com). This issue began with errors and delays within AWS’s core systems, which affected how our servers handled data and automations. As AWS implemented mitigation efforts to restore functionality, our team actively worked to maintain stability and recovery as services gradually returned to normal. ‌ **How we responded:** Our engineering and developers teams acted immediately to stabilize the platform once the issue was detected. To protect performance and further disruption, we temporarily paused automations and API activity connected to the affected region while we worked on restoring service. We kept customers informed through regular updates on our Status Page and made configuration changes to reduce the impact on other parts of the platform. As AWS began to recover, we restored platform functionality in stages to ensure everything remained stable.  Full functionality, including automations, integrations, and API was restored once reliability was confirmed in all regions.  ‌ We sincerely apologize for any disruption this caused to your workflow. Thank you for your patience and understanding as we continue strengthening our systems to ensure greater resilience and reliability.  Your team at [monday.com](http://monday.com)

The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience

We are continuing to monitor for any further issues.

All platform components availability and latency have returned to normal. We are no longer observing issues coming from AWS infrastructure. Our teams will continue to monitor platform availability; Automations is back to work but we do expect delays in automation completion.

All system is working and being monitored beside automations and API in US which are still being affected.

A fix has been implemented, all system is working and being monitored beside automations in US which are still being affected.

We are monitoring results to restore full system stability on the platform, including automations on the US server and issues connecting customers with our Customer Support Team. We will continue to provide updates until the issue is fully resolved!

Automations are experiencing degraded performance on the US server. We are still experiencing issues connecting customers with our Customer Support Team. We will continue to provide updates until the issue is fully resolved!

Automations are experiencing degraded performance on the US server. We will continue to provide updates until the issue is fully resolved!

We are currently experiencing issues connecting customers with our Customer Support Team. We are continuing to monitor for any platform-related issues.

We are still monitoring the incident.

Automations are experiencing degraded performance on the US server. We're working to fully resolve the issue as soon as possible!

Automations and integrations are experiencing degraded performance on the US server. We will continue to provide updates until the issue is fully resolved!

We're still working to fully resolve the issue as soon as possible!

The EU and AU servers are fully functional, and the platform is partly functional in the US server. We're working to fully resolve the issue as soon as possible

The platform is starting to recover, we will update again soon.

Automations and integrations working again in the AU server, but may experience delays

Automations and integrations working again in the EU server, but may experience delays

We are continuing to work on a fix for this issue.

Our automations and integrations are also experiencing issues in the EU and AU servers. We are working to fix the issue.

Our team has identified that the root cause of the issue is with our third party, and they are working to resume regular service usage. Additionally, API is partially working in the EU and AU servers. We will continue to provide updates on their progress

Our API is also experiencing connectivity issues in our EU and AU servers. We're working to investigate the issue.

We are continuing to investigate this issue.

We are currently investigating reports of connectivity issues across the platform, which are caused by an AWS outage per https://health.aws.amazon.com/health/status. Our team is working to resolve this promptly.

The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

A fix has been implemented and we are monitoring results to ensure full system stability.

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

We are currently experiencing issues related to pre-built templates. Our dedicated team is working to resolve this as quickly as possible

### **What happened:** On August 4th \(08:36am, EST\), our US and EU customers experienced a 189-minute incident, including approximately 70 minutes of downtime. During this incident, customers in the US and EU servers experienced degraded performance in our core services with high latency. Between 9:41am and 9:48am EST, we initiated a complete shutdown of our services to help our systems recover. While the disruption lasted for an extended period, no data loss occurred during the incident, and we were able to ensure the integrity of your information. ### **What caused it:** A third party infrastructure provider deployed a security update which resulted in unexpected behavior and temporary instability within the platform. While the issue was outside of our direct control, it impacted how our service operated. ### **How we responded:** Our team scaled the system to support the load that was created as a result of the third party security update. By scaling the system and working with the third party provider to revert the security update, we restored normal service by 11:45am EST. ### **What we're doing to prevent recurrence:** We’re working to sharpen our processes for blocking impacts of live updates performed by third party providers, and improve metrics that will help to identify third party provider issues proactively. We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability. Your team at [monday.com](http://monday.com)

This incident has now been resolved. All regions are now fully operational.

A fix has been implemented for the EU and US platforms, and we're currently monitoring the results. Automations and integrations may still experience some latency on the EU and US servers.

We're working to resolve the issue on the US and EU servers. The AUS server is fully operational

We are still working to resolve the issue. In the AUS server specifically, API and apps are operational, while there are still delays in automations and integrations

We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers. API is currently disabled across all servers, also affecting the AUS server.

We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers.

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.