Runway Outage History
Past incidents and downtime events
Complete history of Runway outages, incidents, and service disruptions. Showing 50 most recent incidents.
August 2026(3 incidents)
Gen4.5 Image to Video is Degraded
2 updates
We have resolved the issue.
We've released a fix and expect tasks to begin running again soon.
Increased ratio of Seedance safety system false positives
2 updates
This incident has been resolved.
We're experiencing an issue with Seedance generations that may lead to an increased number of rejected generations. The team is actively investigating this issue.
We've identified a problem and are working on a fix
2 updates
This incident has now been resolved.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
July 2026(2 incidents)
We've identified a problem and are working on a fix
3 updates
This incident has now been resolved.
We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Aleph 2.0 delayed generations
2 updates
This incident has now been resolved.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
June 2026(6 incidents)
We've identified a problem with Nano Banana generations and are working on a fix
2 updates
This incident has now been resolved.
Our engineering team is investigating a problem affecting Nano Banana generations. We're aware of the problem and are working towards a solution. We will provide an update soon.
Elevated GPT Image Errors
2 updates
We're seeing recovery following a third party fix.
We're experiencing elevated GPT Image errors due to a third party. We're monitoring the situation and will provide an update soon.
We are aware of issues affecting video generation with Veo 3.1
2 updates
The issue affecting Veo 3.1 video generation has been resolved. We apologize for any inconvenience.
Some Veo 3.1 video generation requests are currently failing. We are investigating. We will provide updates as more information becomes available.
We've identified a problem with generations and are working on a fix
4 updates
This incident has now been resolved.
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
Issues with Seedance and Seedream generations
3 updates
This incident has been resolved.
We're seeing that both Seedance and Seedream tasks are recovering and we continue to monitor.
We're seeing an increased error rate across Seedance and Seedream models. We're conducting an investigation and will share an update as soon as we can.
We've identified an issue with Veo 3.1 generations and are working on fixing it
2 updates
The issue has been resolved.
We're experiencing elevated failure rates for Veo 3.1 generations. We're working on a fix.
May 2026(8 incidents)
We've identified a problem with Veo 3.1 generations and are working on a fix
2 updates
We think the impact from the issue is over.
Our engineering team is investigating a problem affecting Veo 3.1 generations. We're aware of the problem and are working towards a solution. We will provide an update soon.
We've identified a problem with Seedance and working on a fix
2 updates
We think the impact from the issue is over.
Our engineering team is investigating a problem affecting Seedance generations. We're aware of the problem and are working towards a solution. We will provide an update soon.
Issues affecting Aleph 2.0 generations
1 update
We identified and resolved an issue impacting Aleph 2.0 generations. The incident lasted for approximately 2 hours.
We are aware of issues affecting video generation with Veo 3.1
2 updates
Veo 3.1 error rates have returned to normal levels.
We are experiencing elevated failure rates for Veo 3.1 video generation. We are investigating with our infrastructure provider
Issues with GPT Image 2 image generation
2 updates
The issue affecting GPT Image 2 generations has been resolved. All image generation requests are now processing normally. We apologize for any inconvenience.
We are aware of issues affecting image generation with GPT Image 2. Users may experience failures when generating images. We are working to resolve this.
We've identified a problem and are working on a fix
4 updates
This incident has now been resolved.
We've released a fix and are seeing improvements. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.
Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
We've identified a problem and are working on a fix
3 updates
We think the impact from the issue is over.
Our engineering team is investigating a problem with nano banana generations. We're aware of the problem and are working towards a solution. We will provide an update soon.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Seedance 2 and Kling generations are delayed
4 updates
We think the impact from the issue is over.
We are working with our third party providers to resolve Kling 3.0 and Seedance 2 long generation times
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
April 2026(5 incidents)
Issues with Seedance 2.0 generations
2 updates
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We're seeing an increased failure rate of Seedance 2.0 generations. We have escalated to the relevant third party and will share an update as soon as we have it.
We have released a fix.
3 updates
We have released a fix, restoring service to Gen4.5.
Gen4.5 is experiencing an issue. We are evaluating a solution.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
We've identified a problem and are working on a fix
3 updates
This incident has now been resolved.
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Our engineering team is investigating a problem with assets affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
We've identified a problem and are working on a fix
2 updates
This incident has now been resolved.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
We've spotted an issue with the Gemini Nano Banana Pro image model
3 updates
This incident has now been resolved.
We've spotted that something has gone wrong with the Gemini Nano Banana Pro image model. We're currently investigating the issue, and will provide an update soon.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
March 2026(1 incident)
High queue wait times for Gen 4.5 image-to-video
3 updates
This incident has now been resolved.
We've taken action and queue wait times have improved significantly. We're continuing to monitor the situation.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
February 2026(8 incidents)
Gen3 Alpha Turbo generations are taking longer than normal
2 updates
This issue has been resolved. Gen3 Alpha Turbo generations queue wait times are normal again.
Our engineering team is investigating a problem affecting high queue wait times for Gen3 Alpha Turbo generations. We're aware of the problem and are working towards a solution. We will provide an update soon.
We've identified a problem and are working on a fix
2 updates
This incident has now been resolved.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
We've identified a problem and are working on a fix
3 updates
This incident has now been resolved.
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
We are seeing increased queue wait times and issues submitting generations. We are investigating the problem and working on a solution.
Issues with Gemini 3 Pro (Nano Banana Pro) generations
2 updates
This incident has been resolved.
We're seeing issues affecting a certain percentage of Gemini 3 Pro Image (Nano Banana Pro) generations. We'll provide an update as soon as possible. In the meantime we recommend retrying Nano Banana Pro generations or trying a different model.
Tasks cannot be created
7 updates
This incident has now been resolved.
All systems are fully operational.
We see signals that the fix succeeded and has restored functionality to all services.
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
We are testing a potential fix to the issue.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
Issues with Nano Banana Pro generations
2 updates
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We're seeing an increased failure rate of Nano Banana Pro generations. We'll provide an update as soon as the issue is resolved.
Issues with Nano Banana Pro generations
2 updates
This incident has been resolved.
We're seeing an increased error rate in Nano Banana Pro generations. We will provide an update as soon as the issue is resolved.
Issues with Gemini 3 Pro (Nano Banana Pro) generations
2 updates
We are no longer seeing high error rates for this model.
We're seeing an increased error rate of Gemini 3 Pro (Nano Banana Pro) generations. We'll share an update as soon as we have it.
January 2026(4 incidents)
Increased error rate in Veo 3 and Veo 3,.1 generations
2 updates
This incident is now resolved.
We are seeing highly increased error rates in Veo 3 and Veo 3.1 generations and are working closely with Google to resolve them. We will share an update as soon as we can.
Issues with Gemini 3 Pro image generations
2 updates
This incident has been resolved.
We've identified issues with Gemini 3 Pro image generations and are working to resolve them. Will provide an update as soon as we have it.
Increased Gen 4.5 wait times
2 updates
This incident has now been resolved.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Video upscale tasks cannot be started
4 updates
This incident has now been resolved.
A fix for the issue is rolling out, users should see successful video upscales shortly.
We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.
Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
December 2025(3 incidents)
Unable to start new tasks
3 updates
This incident has now been resolved.
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Issues affecting Aleph generations
3 updates
This incident has now been resolved.
We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
We are seeing issues with Aleph generations that may affect API customers. We're working on investigating and resolving this issue ASAP.
Significant delays in asset generation
6 updates
The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.
All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.
We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.
We're continuing to investigate the issue. A significant number of generations are currently failing to process.
We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
November 2025(2 incidents)
Intermittent issues with Veo 3.1 generations.
3 updates
This incident has been resolved.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We are seeing issues affecting Veo 3.1 generations where the output is sometimes fully black with no audio. We are investigating this issue and will provide an update as soon as we can.
Image generation model performance is degraded
3 updates
The issue has been resolved.
Generations are processing normally again. We will continue to monitor the situation.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
October 2025(5 incidents)
We've identified a problem and are working on a fix
4 updates
This incident has now been resolved.
We've rolled out a fix and are seeing errors and generation throughput normalize. We are working through a backlog of generations so queue wait times are still likely to be elevated for some time. We will post another update when wait times have normalized.
We're starting to see improved queue wait times, especially for Runway Dev API platform generations. We're still working through a large backlog of generations.
We're observing longer than normal queue wait times. Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Runway is experiencing an outage
3 updates
Runway has fully recovered, both image and video generations work properly.
We are seeing significant signs of recovery. We continue to monitor the incident.
Runway is experiencing an outage due to 3rd party cloud provider. We are working on a solution and will provide updates as soon as possible.
Issues with Runway public API generations
2 updates
This incident is resolved now.
We're seeing issues that may cause Runway API generations to fail, we're currently investigating the root cause and will provide an update shortly.
Issues with Runway content moderation system
3 updates
The issue is now resolved.
We've identified the root cause of the incident affecting public API generations with `publicFigureThreshold` set to `"auto"`. Other generations are not affected.
We've identified an issue affecting a subset of tasks which experience issues with content moderation. We are currently investigating a root cause and will provide updates as soon as we have them.
We've identified a problem and are working on a fix
3 updates
This incident has now been resolved.
We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
We have identified the root cause of a problem with our text to image services and are working towards a solution to restore the service for all users.
September 2025(2 incidents)
Issues with third party models available on Runway
7 updates
This incident has been resolved.
We're seeing that third party models are once again generating images and videos as intended. We continue to monitor the situation.
We've identified that this issue affects Aleph generations as well which may be unavailable during the duration of this incident. We are investigating and will provide an update shortly.
We've identified an issue affecting third party models available on Runway. We are currently investigating the root cause and will provide an update shortly.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Increased Act-Two queue wait times
2 updates
This incident has now been resolved.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
August 2025(1 incident)
We've identified a problem and are working on a fix
3 updates
This incident has now been resolved.
We've identified a fix and are rolling it out. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
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