Shopify Outage History
Past incidents and downtime events
Complete history of Shopify outages, incidents, and service disruptions. Showing 50 most recent incidents.
February 2026(1 incident)
Customers may encounter error messages when attempting to checkout
12 updates
We will share a post-mortem with technical details of the root cause and our mitigation as soon as possible.
This issue has been resolved and is being monitored.
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update as soon as more information becomes available.
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update in 4 hours, or sooner if more information becomes available.
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update in 4 hours, or sooner if more information becomes available.
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update in 4 hours, or sooner if more information becomes available.
We've identified the problem impacting shipping rates at checkout and we're working on a solution.
We are investigating and will keep you updated.
We are actively investigating this issue and will keep you continue to keep you updated. In the meantime, please refer to the available workaround.
We are actively investigating this issue and will keep you updated. In the meantime, please refer to the available workaround.
We are investigating and will keep you updated.
Some customers might encounter an issue where shipping rates are not displayed during the checkout process on Shopify. To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected. Please see the following Help Doc for steps to update shipping zones: https://help.shopify.com/en/manual/fulfillment/setup/shipping-rates/shipping-zones#edit-a-zone
June 2025(2 incidents)
Shop Pay unavailable
4 updates
This incident has been resolved.
Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.
We are continuing to investigate, Shop Pay is unavailable at this time.
Shop Pay is currently unavailable. We’re investigating and will keep you updated.
Some POS transactions are not completing on iOS devices Actions
7 updates
Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.
We are continuing to monitor the results of the fix and are seeing recovery.
We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.
Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.
March 2023(1 incident)
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
8 updates
This incident has been resolved.
A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
We are continuing to investigate this issue.
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
We are continuing to investigate this issue.
We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
October 2022(1 incident)
Some merchants are encountering errors within their admin
9 updates
This incident has been resolved.
Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.
The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.
We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.
We are continuing to work on a solution and will provide another update shortly.
We’ve identified the problem and we’re working on a solution.
Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.
We are continuing to investigate this issue.
Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.
June 2022(1 incident)
We are investigating an issue preventing web traffic to our servers
3 updates
All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.
A fix has been put in place and we are monitoring for any further issues.
We are looking into this and will keep you posted with updates here as soon as we have identified the issue.
June 2021(1 incident)
Assets not loading for some Shopify services
4 updates
This incident has been resolved.
We have identified the problem impacting several Shopify services and are working on a fix.
Some merchants and customers are experiencing issues accessing different Shopify services, including storefronts and admins We are investigating this and will keep you updated
Assets served from Shopify's CDN are temporarily not accessible. We are investigating and will keep you updated.
March 2020(3 incidents)
Interruption in service on some stores
1 update
Some stores are currently inaccessible. We are investigating and will keep you updated.
Admin left nav is missing elements
2 updates
This incident has now been resolved, and all items in the left nav are now back to normal.
Several merchants have reported navigation elements missing from the left navigation. This affects a merchant's ability to use sub-nav items. The problem has been identified and a fix will be rolled out.
Login issues affecting some merchants
10 updates
The incident affecting logins for merchants and partners is now resolved.
Continuing to monitor the fix.
A fix has been deployed and we are now monitoring all systems.
The issue has been identified, and a fix is being prepared
Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.
We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.
Merchants using POS may also be affected by the ongoing issues that are being investigated.
Partner accounts that rely on Identity are also currently affected by this ongoing issue.
There is currently no known impact to Checkouts on any shops.
We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin
February 2020(2 incidents)
Theme Editor degraded
2 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
Some discount codes might be improperly applied at checkout
3 updates
This incident has been resolved.
We’ve identified the problem impacting discount codes and we’re working on a solution.
We are experiencing an interruption in service preventing some discount codes from being applied at checkout. We are investigating and will keep you updated.
January 2020(5 incidents)
Checkout completion delayed for some stores
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
PayPal not processing payments
2 updates
This incident has been resolved.
We are currently monitoring an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution PayPal and will keep you updated.
Shopify storefronts not loading correctly for some stores
1 update
Some Shopify storefronts may not have been loading correctly. The problem has now been resolved.
Failures with Shopify Shipping, Shopify Pay and Admin access
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Checkout completion delayed for some stores
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
December 2019(6 incidents)
Customer notification emails not being sent for some stores
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.
Some Shopify apps and services are experiencing difficulties
1 update
From 2:29 PM EST to 4:23 PM EST, we experienced a partial outage affecting a number of Shopify apps and services including some payment providers, shipping services, and checkout. This incident is now resolved.
Checkouts on some stores are unavailable
3 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are aware that checkout on some stores cannot proceed past the shipping page. We are actively investigating the issue.
Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine
2 updates
This incident has been resolved.
We are currently investigating this issue.
Shopify admin is currently unreachable
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
FedEx shipping rates not available at checkout
3 updates
This incident has been resolved.
We're continuing to monitor while FedEx works to find a solution for this issue.
FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.
November 2019(16 incidents)
Facebook sales channel not syncing
4 updates
This incident has been resolved.
We are continuing to monitor and we'll keep you updated.
Facebook are working on a solution and we'll keep you updated.
The Facebook sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.
Items missing from search results in Admin
4 updates
This incident has been resolved.
We have identified the problem and deployed a fix. We'll keep monitoring the issue.
The search function in Shopify admin is returning inaccurate results for some users. We’re investigating and will keep you updated.
We are currently seeing new items missing from the searches within the admin. We are investigating the issue.
Admin and Storefronts experiencing intermittent downtime
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Buy button malfunctioning in the admin
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Buy Buttons are currently not visible on product pages for some stores. We’re investigating and will keep you updated.
Shopify storefronts not accessible on some stores
2 updates
This incident has been resolved.
Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.
No packing slips are being served
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate the issue with the packing slip service
We are currently investigating this issue.
UPS shipping rates not available at checkout
3 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.
Some stores unable to purchase UPS shipping labels.
2 updates
This incident has been resolved.
Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.
Analytics, metrics, reports and Flow delayed
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Analytics, metrics and reports are currently delayed for some stores. Flow automation may also be delayed. Search results for any new additions to stores are also delayed. We are investigating and will keep you updated.
Order Printer, as well as Amazon and Google Shopping sales channels experiencing issues
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Order Printer app, as well as Amazon and Google Shopping sales channels is experiencing issues on some stores. We’re investigating and will keep you updated.
Shopify storefronts/admins not accessible on some stores
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some Shopify storefronts/admins are temporarily not accessible. We are investigating and will keep you updated.
UPS shipping rates not available at checkout
2 updates
This incident has been resolved.
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.
Some stores unable to purchase DHL Express shipping labels.
2 updates
This incident has been resolved.
Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.
Storefront and checkout down for some shops
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Admin not loading correctly for some stores
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some merchants are currently unable to access or load pages in their Shopify Admin. We are investigating and will keep you updated.
Storefront and checkouts down for some storefronts
4 updates
This incident has been resolved.
Lag and other associated issues are resolving themselves, we are continuing to monitor until system health is 100%
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
October 2019(11 incidents)
Network connectivity issues with some customers from Italy
8 updates
While the root cause of this issue is still outside of Shopify, we have implemented a solution which has successfully restored connectivity for the majority of stores from the affected ISPs. If you are still experiencing this issue, please contact Shopify support for assistance.
We are continuing to investigate this issue.
We appreciate your patience while we continue to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate the ongoing issue related to accessing Shopify storefronts through various ISPs in Italy. We thank you for your patience throughout this investigation. We have assembled a team who are continuing all efforts to resolve this issue with the various ISPs involved and can confirm this issue remains outside of Shopify. We encourage you to reach out to our Support team for additional assistance during this time.
We continue to see connectivity issues for some customers in Italy. We are still working with our network service provider to assist with diagnosing the issue. Affected merchants can contact Shopify Support for more details.
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. Some customers using the TIM internet service provider are also affected. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
Customers page not loading correctly for some stores
5 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Some merchants are currently unable to access Customers pages in their Shopify Admin. We are investigating and will keep you updated.
Interruption in service on some stores
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some stores are currently inaccessible. We are investigating and will keep you updated.
UPS shipping rates not available at checkout
2 updates
This incident has been resolved.
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
5 updates
This incident has been resolved.
Some customers using the TIM internet service provider are also affected.
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
We are continuing to investigate this issue.
We are currently investigating this issue.
Payment processing failures for merchants using PayPal Express
3 updates
This incident has been resolved.
PayPal Express payments are now being processed correctly, we will be monitoring
Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.
Themes not installing to some shops, problems with downloading shipping labels
3 updates
This incident has been resolved.
The issue has been identified. We are working with our third party providers to resolve these issues.
Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.
Problems logging into Shopify accounts
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.
The Admin is not loading correctly for some stores
4 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.
Storefront, Admin and Checkout down for some stores
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing an interruption in service affecting Storefront, Checkout and Admin. We are investigating and will keep you updated.
SMS messages for order confirmations not received or delayed
4 updates
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.