Square Outage History

Thank you for your patience and understanding while we experienced higher than normal call volumes.

We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: Compare Square Hardware: Onboarding FAQ Square:

The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process.

DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue.

We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable. This disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels. For additional information and updates, please visit DoorDash's status page at [doordashstatus.com](http://doordashstatus.com). Our Engineering team is monitoring the situation and will automatically restore full functionality once DoorDash's systems recover. We appreciate your patience during this disruption.

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Samsung has identified an issue impacting Samsung Pay tap to pay transactions, and plan to release a fix via an update to the Samsung Pay app. In the meantime, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available.

We’ve continued to investigate this issue and have narrowed the impact to Samsung Pay tap-to-pay transactions at Square card readers. At this time, we do not believe Apple Pay or Google Pay are affected. As a workaround, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available. Our engineering teams are actively working on a fix specific to Samsung Pay, and we will continue to post updates here. Thank you for your patience as we work to fully resolve this.

We’re currently investigating an issue where some customers’ digital wallet tap payments (including Apple Pay, Google Pay, and Samsung Pay) are being declined at Square card readers. Affected buyers may see errors such as “This card is not accepted” or “Insert or use another card” when they try to tap to pay. As a workaround, please ask customers to use a physical card to tap, insert, or swipe at the point of sale. We know how important it is to have payments running smoothly, and our engineering teams are actively working on a fix. We’ll provide updates here and appreciate your patience while we work to resolve this issue.

We recently experienced a disruption that impacted the processing of some eftpos payments. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is impacting eftpos payments. For now, we recommend customers use alternative methods of payments such as Visa, Mastercard or Amex. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We are currently experiencing a disruption that is impacting some eftpos payments. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

From 7:45pm to 10:45pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. We understand how important it is for all of our services to be running for your business and our partner company is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Due to an issue at one of our third party partner, payments with QUICPay and iD could not be processed between 6:14 p.m. and 7:14 p.m. The issue has now been resolved by the partner, and payments are being processed as normal again. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Due to the issue in our partner company, we are currently experiencing a disruption that is impacting QUICPay and iD payments since 6:14pm JST. We understand how important it is for your business for all of our services to be up and running, and our partner is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We have successfully deployed a server fix that resolves the issue preventing tip entry on split tender payments. All sellers can now enter paper tips on split tender transactions through both the bulk tip editor and individual transaction screens. Additionally, we have released an update in Android version 6.98 that will prevent this issue from occurring on future orders and improve the overall tip editing experience.

We have released a fix for the earlier tipping disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is preventing Square Sellers on Android Point of Sale version 6.97 or 6.98. from adding tips to split transactions. Sellers will be able to add tips to the fist tip of the split transaction, but the final transaction does not allow tipping. Thank you for your patience as we continue to investigate the issue and will update you one we know more.

We recently experienced a banking partner disruption that resulted in some Sellers experiencing a delay in nightly settlements. The issue has since been resolved. Thank you for your patience as our partner worked to resolve this issue.

Sellers may experiencing delays in receiving nightly settlement transfers due to an industry-wide issue affecting multiple financial institutions. We are actively monitoring the situation and expect transfers to arrive in affected seller's bank accounts by end of day. Thank you for your patience as we continue to monitor this.

Some Sellers will experience a disruption with their nightly settlement due to a settlement issue with one of our banking partners. We understand how important it is for all of our services to be running for your business and we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Following our comprehensive monitoring of the deployed fix, we can confirm that the service disruption affecting Square Point of Sale logins, loading times, and Square Online checkout has been successfully resolved. We appreciate your patience.

Our engineering team has released a fix to address a disruption that was impacting logins and loading times on the Square Point of Sale. There is also impact to some Square Online checkouts. We will update again here once they have confirmed that everything appears to be working as intended.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We recently experienced a disruption that impacted multiple Square services. While some services may take a bit of time to fully return to normalcy, most services have now recovered. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We have released a fix for the earlier disruption affecting multiple services and are beginning to see some of the impacted services starting to recover. Some services may take some time to recover; we will continue providing updates here as more information becomes available. We understand how important it is for all of our features to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

At this time, our team has identified the cause of a disruption affecting multiple services. While a fix is implemented, Sellers will experience a disruption with Customer Search, Orders Search, Square Online, and some payment processing, as well as other services. We understand how important it is for all of our services to be running for your business. We'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We can now confirm that Instant Transfers are available again. Sellers whose Instant Transfers failed during this disruption can now attempt to send them again. Your business operations are our top priority, and we appreciate your patience as our team worked with our banking partners to resolve this issue.

We are currently experiencing a disruption with Instant Transfers. While Instant Transfers are unavailable at this time, other transfer options, such as Next-Day and Manual Transfers, remain unaffected. Your business operations are our top priority, and we appreciate your patience as our team works with our banking partners to resolve this issue.

Transfer schedules and Customer Support hours have returned to regular scheduling. Thanks for your patience with us during the Christmas and New Year public holidays.

Bank holidays on Christmas Day, Boxing Day and New Year’s Day will delay standard next day and manual transfers. Any transfers scheduled on the 25th and 26th will be deposited into your account on 27 December. Transfers scheduled on New Year’s Day will arrive on 2 January. We apologise for the inconvenience. If you need faster access to your money, [Instant Transfers](https://squareup.com/help/au/en/article/3807-deposit-options-with-square#127f0ac9072f1360fa9c675075f4c2ea) will still be available for a 1.5 percent fee per transfer. Standard transfers are sent through traditional bank rails, while Instant Transfers use the New Payments Platform. Customer Support teams will be unavailable on 24, 25, 26 and 31 December, and 1 January. Eligible sellers will still have access to 24/7 support.

Our team has now fully resolved the issue with Square KDS. Thank you for your patience during this time.

Earlier, our team discovered a disruption affecting Square KDS. We are starting to see service recovery. We will continue to provide updates as they become available.

Our team has identified a disruption affecting a subset of sellers using Square KDS where some orders are not able to be completed. We’re actively investigating and will share updates as they become available.

We recently experienced a 3rd party provider disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively working with our provider on how to prevent future disruptions like this one. Thank you for your patience as our provider worked to resolve this issue.

Our provider has released a fix for the earlier disruption, and we are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We’ve confirmed that the outage was caused by a third-party provider. We are now seeing impacted services return to full functionality. We understand how important it is for everything to be running smoothly for your business, and our Engineering team is actively discussing how we can prevent disruptions like this in the future. Thank you for your patience as we worked through this incident.

We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

The third-party vendor disruption affecting multiple Square services has been resolved. Sellers should now be able to access their Dashboard, Franchise Suite, and the Square Community forum. Thank you for your patience.

Our third party vendor has confirmed a fix has been implemented and we have begun to observe recovery across impacted services. We will continue to monitor to ensure service availability.

Due to a Third Party Vendor outage, we are currently experiencing several disruptions across our services, some confirmed services include but are not limited to the Square Dashboard, Square for Franchises, and the Square Community forum. We appreciate your patience and understanding while we are working with our vendor to get this resolved as quickly as possible.

We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. Thank you for your patience with us as we worked to resolve this issue.

We are currently experiencing a disruption that is impacting some Square services. Currently, phone and messaging support is unavailable. We're also experiencing issues with some SMS sends, and some Sellers may experience delays processing refunds.