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Twilio Outage History

Past incidents and downtime events

Complete history of Twilio outages, incidents, and service disruptions. Showing 50 most recent incidents.

July 2026(50 incidents)

minorresolvedJul 10, 08:58 PM — Resolved Jul 10, 10:40 PM

SMS Delivery Failures from Twilio Phone Numbers to Tigo Paraguay

4 updates
resolvedJul 10, 10:40 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Paraguay is operating normally.

monitoringJul 10, 10:10 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 10, 09:02 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 10, 08:58 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedJul 10, 09:24 PM — Resolved Jul 10, 10:11 PM

Dual Channel Conference Recordings Stuck In Progress

2 updates
resolvedJul 10, 10:11 PM

Twilio dual channel conference recording was degraded for 3 minutes between 9:59 AM and 10:02 AM Pacific Time on 07/10/2026. Dual channel conference recordings received during this time may be stuck 'in progress'. The issue has now been resolved.

investigatingJul 10, 09:24 PM

Our monitoring systems have detected a potential issue with dual channel conference recordings. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorinvestigatingJul 10, 09:17 PM

Failing Knowledge Sources of Type 'Web' are Stuck In Progress

2 updates
investigatingJul 10, 10:17 PM

We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 10, 09:17 PM

We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 1 hour or as soon as more information becomes available.

minormonitoringJul 10, 06:47 PM

SMS Delivery Delays from a Subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt Switzerland

4 updates
monitoringJul 10, 09:55 PM

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 10, 07:54 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 10, 06:52 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 10, 06:47 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 10, 01:30 PM — Resolved Jul 10, 04:57 PM

User Authentication Identity SNA Missing Redirects in United Kingdom

5 updates
resolvedJul 10, 04:57 PM

The incident has been resolved and User Authentication Identity SNA missing redirects in the United Kingdom is operating normally.

monitoringJul 10, 02:55 PM

We have observed a recovery in User Authentication Identity SNA missing redirects in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 10, 02:53 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 10, 01:49 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 10, 01:30 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 10, 11:41 AM — Resolved Jul 10, 03:04 PM

Webhook Processing Issue for WhatsApp Conversations

5 updates
resolvedJul 10, 03:04 PM

We are no longer experiencing issues with webhook processing for WhatsApp Conversations. This incident has been resolved.

monitoringJul 10, 02:27 PM

Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We are continuing to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringJul 10, 12:27 PM

Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 10, 12:10 PM

We are continuing to investigate this issue.

investigatingJul 10, 11:41 AM

Our engineers have identified the issue where Conversations Classic Customers using WhatsApp may have experienced an inability to process Webhooks if certain Participants had onboarded to WhatsApp Usernames and their Webhook logic only had the ability to process Phone Numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 10, 07:56 AM — Resolved Jul 10, 01:32 PM

SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Liberty Mobile Puerto Rico

4 updates
resolvedJul 10, 01:32 PM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

monitoringJul 10, 10:59 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingJul 10, 08:58 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 10, 07:56 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 10, 10:48 AM — Resolved Jul 10, 01:10 PM

SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to SFR France

4 updates
resolvedJul 10, 01:10 PM

The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France is operating normally.

monitoringJul 10, 11:52 AM

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 10, 11:33 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 10, 10:48 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 9, 07:22 PM — Resolved Jul 10, 04:04 AM

SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Liberty Mobile Puerto Rico

7 updates
resolvedJul 10, 04:04 AM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

monitoringJul 10, 01:04 AM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 9, 11:04 PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 9, 10:37 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 9, 08:31 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 9, 07:31 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 9, 07:22 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 9, 03:49 PM — Resolved Jul 9, 10:37 PM

SMS Delivery Delays from Twilio to Zain Jordan

6 updates
resolvedJul 9, 10:37 PM

The incident has been resolved and SMS delivery from Twilio to Zain network subscribers in Jordan is operating normally.

monitoringJul 9, 08:45 PM

We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 9, 06:40 PM

We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 9, 05:35 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 9, 04:29 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 9, 03:49 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedJul 9, 09:30 PM — Resolved Jul 9, 10:07 PM

On Call Engineers are Investigating an increase in 30003 and 30005 errors for outbound SMS

2 updates
resolvedJul 9, 10:07 PM

We have fully investigated the increase in errors when sending outbound SMS triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

investigatingJul 9, 09:30 PM

Our monitoring systems have detected a potential issue with an increase in 30003 and 30005 errors when sending outbound SMS to some carriers in the US. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedJul 9, 05:12 PM — Resolved Jul 9, 09:31 PM

SMS Delivery Failures from Twilio to Tigo Honduras

4 updates
resolvedJul 9, 09:31 PM

The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.

monitoringJul 9, 07:23 PM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 9, 06:21 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 9, 05:12 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 9, 06:32 PM — Resolved Jul 9, 06:34 PM

MMS Delivery Delays from Twilio Short Codes to AT&T United States

2 updates
resolvedJul 9, 06:34 PM

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

identifiedJul 9, 06:32 PM

Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 9, 04:43 PM — Resolved Jul 9, 05:59 PM

Content Approval for Types With Media Is Failing

3 updates
resolvedJul 9, 05:59 PM

Customers may have experienced delays and errors in managing WhatsApp phone numbers and template approvals. This has been resolved and is operating normally at this time.

monitoringJul 9, 05:16 PM

Issue where elevated rate of Content template approval requests failing for types with media is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

identifiedJul 9, 04:43 PM

Our engineers have identified an issue where we are seeing an elevated rate of Content template approval requests failing for types with media and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 8, 09:17 PM — Resolved Jul 9, 03:08 PM

Voice Call Audio Quality Degradation From Colombia to Twilio Colombia Landline Numbers

8 updates
resolvedJul 9, 03:08 PM

The incident has been resolved and voice calls from network subscribers in Colombia to Twilio Colombia Landline Numbers are operating normally.

monitoringJul 9, 10:46 AM

We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringJul 9, 06:46 AM

We have observed a recovery in voice calls from network subscribers in Colombia to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 9, 04:44 AM

We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 9, 12:38 AM

Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 8, 10:37 PM

Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 8, 09:35 PM

Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 8, 09:17 PM

Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 9, 08:50 AM — Resolved Jul 9, 01:12 PM

SMS Delivery Failures from Twilio Phone Numbers to Spusu Italy

4 updates
resolvedJul 9, 01:12 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Spusu network subscribers in Italy is operating normally.

monitoringJul 9, 11:57 AM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Spusu network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 9, 09:55 AM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Spusu network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 9, 08:50 AM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Spusu network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 9, 09:13 AM — Resolved Jul 9, 01:12 PM

SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

5 updates
resolvedJul 9, 01:12 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States is operating normally.

monitoringJul 9, 12:21 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 9, 12:06 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 9, 10:14 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 9, 09:13 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 9, 08:39 AM — Resolved Jul 9, 12:46 PM

SMS Delivery Delays from a Subset of Twilio Long Codes to United Kingdom

5 updates
resolvedJul 9, 12:46 PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringJul 9, 12:35 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringJul 9, 11:32 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 9, 09:41 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 9, 08:39 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 9, 06:52 AM — Resolved Jul 9, 10:00 AM

SMS Delivery Failures from Twilio to MTN South Africa

4 updates
resolvedJul 9, 10:00 AM

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 9, 07:55 AM

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringJul 9, 07:54 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 9, 06:52 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 9, 03:10 AM — Resolved Jul 9, 06:47 AM

Functions UI unavailable in One Console

5 updates
resolvedJul 9, 06:47 AM

We are no longer experiencing issues with Functions UI inside the One Console (1C). This incident has been resolved.

monitoringJul 9, 06:16 AM

We are observing recovery in the issue with Functions UI inside the One Console (1C). We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

investigatingJul 9, 04:09 AM

Twilio customers continue to experience issues with Functions UI inside the One Console (1C). Users are unable to view, create, or manage functions at this time. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 9, 03:13 AM

We are continuing to investigate this issue.

investigatingJul 9, 03:10 AM

Twilio customers may be experiencing issues with Functions UI inside the One Console (1C). Users are unable to view, create, or manage functions at this time.Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 8, 07:55 PM — Resolved Jul 9, 12:16 AM

MMS Delivery Delays and Failures from Multiple Networks in United States to a Subset of Twilio Short Codes

6 updates
resolvedJul 9, 12:16 AM

The incident has been resolved and MMS delivery from network subscribers on affected networks in the United States to a subset of Twilio Short Codes is operating normally.

monitoringJul 9, 12:15 AM

We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 8, 10:14 PM

We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringJul 8, 10:02 PM

We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 8, 09:00 PM

Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 8, 07:55 PM

Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 7, 09:09 PM — Resolved Jul 8, 10:43 PM

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

11 updates
resolvedJul 8, 10:43 PM

The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

monitoringJul 8, 07:43 PM

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 8, 05:37 PM

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 8, 01:34 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 8, 08:24 AM

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 8, 06:17 AM

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 8, 05:22 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 8, 04:21 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingJul 8, 12:15 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingJul 7, 10:15 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 7, 09:09 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedJul 8, 07:18 PM — Resolved Jul 8, 07:24 PM

On Call Engineers are Investigating

2 updates
resolvedJul 8, 07:24 PM

We have fully investigated the IP ACL's showing as [RESTRICTED] issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

investigatingJul 8, 07:18 PM

Our monitoring systems have detected a potential issue with IP ACL's showing as [RESTRICTED]. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedJul 8, 03:23 PM — Resolved Jul 8, 05:17 PM

Whatsapp and RCS Pages on One Console Are Not Loading

5 updates
resolvedJul 8, 05:17 PM

The issue with WhatsApp and RCS pages on One Console has been resolved, all systems operational.

monitoringJul 8, 04:44 PM

We see recovery when accessing WhatsApp and RCS pages on One Console. We will monitor for 30 minutes to ensure a full resolution.

identifiedJul 8, 04:34 PM

Our team is actively working to resolve an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. We'll provide an update in 1 hour or as soon as we have more information.

investigatingJul 8, 03:26 PM

We have detected an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. Our team is actively working to resolve this issue and will provide with an update in 1 hour or as soon as we have news.

investigatingJul 8, 03:23 PM

Our monitoring systems have detected a potential issue with Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedJul 8, 12:13 PM — Resolved Jul 8, 03:32 PM

One Console Page not Found for Products & Services > Numbers & Senders > Port and Host > Port-in US Local

4 updates
resolvedJul 8, 03:32 PM

We have resolved an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page.

monitoringJul 8, 02:35 PM

We have resolved an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page. We'll monitor for 30 minutes.

identifiedJul 8, 01:19 PM

We have identified the root cause of the issue when accessing Products & Services, we'll provide an update as soon as we have more insights.

investigatingJul 8, 12:13 PM

We are aware of an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page. Our team is actively investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.

noneresolvedJul 8, 01:26 PM — Resolved Jul 8, 01:30 PM

Our Engineers are Investigating an Issue

2 updates
resolvedJul 8, 01:30 PM

We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

monitoringJul 8, 01:26 PM

Our engineers are currently investigating the customer impact of a retroactive issue. We will follow up and provide customer impact details within 2 hours.

minorresolvedJul 7, 11:59 PM — Resolved Jul 8, 06:27 AM

SMS Delivery Receipt Delays from Twilio to T-Mobile Czech Republic

5 updates
resolvedJul 8, 06:27 AM

The incident has been resolved and SMS delivery receipts from Twilio to T-Mobile network subscribers in the Czech Republic are operating normally.

monitoringJul 8, 04:58 AM

We have observed a recovery in SMS delivery receipts from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 8, 03:06 AM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingJul 8, 01:06 AM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 7, 11:59 PM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 8, 12:48 AM — Resolved Jul 8, 02:50 AM

Errors at the Zipwhip Toll-Free Verification Portal API v2 Endpoint

5 updates
resolvedJul 8, 02:50 AM

We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. This incident has been resolved.

monitoringJul 8, 02:32 AM

We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint.We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

investigatingJul 8, 01:58 AM

We are continuing the investigation on 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 8, 01:03 AM

We are investigating 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 8, 12:48 AM

Our monitoring systems have detected a potential issue with 'get' calls to the Zipwhip toll-free V2 API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedJul 8, 02:00 AM — Resolved Jul 8, 02:14 AM

SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Peru

3 updates
resolvedJul 8, 02:14 AM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Peru is operating normally.

monitoringJul 8, 02:13 AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 8, 02:00 AM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 7, 02:57 PM — Resolved Jul 8, 02:08 AM

SMS Delivery Delays and Failures from Twilio to Liberty Puerto Rico

9 updates
resolvedJul 8, 02:08 AM

The incident has been resolved and SMS delivery from Twilio to Liberty network subscribers in Puerto Rico is operating normally.

monitoringJul 8, 01:36 AM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 7, 10:55 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 7, 09:54 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 7, 08:50 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

monitoringJul 7, 06:28 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 7, 04:24 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 7, 03:24 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 7, 02:57 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 7, 03:09 PM — Resolved Jul 7, 09:03 PM

SMS Delivery Failures from Twilio to Entel Bolivia, Softbank Japan and MTN Ghana

6 updates
resolvedJul 7, 09:03 PM

The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan and MTN network subscribers in Ghana is operating normally.

monitoringJul 7, 07:03 PM

We have observed a recovery in SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan, and MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 7, 05:38 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 7, 04:34 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedJul 7, 03:47 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 7, 03:09 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 6, 01:43 PM — Resolved Jul 7, 08:28 PM

Voice Gather Speech Degraded in Eu-West-1

7 updates
resolvedJul 7, 08:28 PM

The issue has been resolved and Gather Speech is operating normally at this time.

monitoringJul 7, 06:28 PM

Gather speech is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24hrs or as soon as more information becomes available.

investigatingJul 7, 04:35 AM

We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 16 hours, or sooner if more information becomes available.

investigatingJul 6, 08:33 PM

We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 8 hours, or sooner if more information becomes available.

investigatingJul 6, 04:33 PM

We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 4 hours, or sooner if more information becomes available.

investigatingJul 6, 02:35 PM

We are still investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 6, 01:43 PM

Our engineers are investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 7, 04:09 PM — Resolved Jul 7, 07:59 PM

SMS Delivery Failures from Twilio to Multiple Networks in Caribbean Islands

4 updates
resolvedJul 7, 07:59 PM

The incident has been resolved and SMS delivery from Twilio to affected networks in Caribbean Islands is operating normally.

monitoringJul 7, 05:56 PM

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Caribbean Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 7, 05:14 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Caribbean. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 7, 04:09 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Caribbean Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 7, 05:02 PM — Resolved Jul 7, 07:31 PM

Issues when utilizing WhatsApp Sandbox to Send Messages

4 updates
resolvedJul 7, 07:31 PM

The issue impacting message send has been resolved and Twilio WhatsApp Sandbox is operating normally at this time.

monitoringJul 7, 06:59 PM

Engineers identified and fixed the issue that was causing customers to be unable to send messages from Twilio's WhatsApp sandbox. Customers can now send messages via the Twilio sandbox as normal.

investigatingJul 7, 06:26 PM

We are continuing to investigate this issue.

investigatingJul 7, 05:02 PM

Customers may be unable to send messages from Twilio's WhatsApp sandbox. Engineers are investigating the issue.

minorresolvedJul 6, 06:36 PM — Resolved Jul 7, 03:02 AM

Console A2P Campaign Editing Unavailable

8 updates
resolvedJul 7, 03:02 AM

The issue impacting the edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields has been resolved, and the service is operating normally at this time.

monitoringJul 7, 02:00 AM

We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 6, 11:59 PM

We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

monitoringJul 6, 11:29 PM

We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.

identifiedJul 6, 10:14 PM

We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values using APIs, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Customers can delete and resubmit such campaigns with Privacy Policy and Terms & Condition fields without incurring campaign fees for the failed submission. Our team is actively working on addressing the root cause. We expect to provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 6, 08:14 PM

We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values using APIs, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Customers can delete and resubmit such campaigns with Privacy Policy and Terms & Condition fields without incurring campaign fees for the failed submission. Our team is actively working on addressing the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 6, 07:32 PM

We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Our team is actively investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 6, 06:36 PM

Our monitoring systems have detected a potential issue with Edit and Resubmit Rejected A2p Campaigns via Console Ui. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedJul 2, 08:11 AM — Resolved Jul 6, 10:43 PM

SMS Delivery Delays from Twilio to Asia Cell Iraq

15 updates
resolvedJul 6, 10:43 PM

The incident has been resolved and SMS delivery from Twilio to Asia Cell network subscribers in Iraq is operating normally.

monitoringJul 6, 10:04 PM

We have observed a recovery in SMS delivery from Twilio to Asia Cell network subscribers in Iraq and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 6, 07:56 PM

We have observed a recovery in SMS delivery from Twilio to Asia Cell network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 6, 02:05 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedJul 5, 02:04 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedJul 4, 01:58 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedJul 3, 09:57 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedJul 3, 01:53 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedJul 3, 09:51 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 3, 07:50 AM

Twilio customers may be experiencing SMS failures from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 3, 06:49 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedJul 3, 06:47 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

monitoringJul 2, 11:13 AM

We have observed a recovery in SMS delivery from Twilio to Asia Cell network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 2, 09:12 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 2, 08:11 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 1, 08:56 PM — Resolved Jul 6, 10:04 PM

SMS Delivery Failures from Twilio to Tigo Bolivia

16 updates
resolvedJul 6, 10:04 PM

The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Bolivia is operating normally.

monitoringJul 5, 11:34 PM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

monitoringJul 4, 11:26 PM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

monitoringJul 4, 07:26 AM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

monitoringJul 3, 11:25 PM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringJul 3, 07:24 PM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 3, 05:18 PM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 3, 06:45 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedJul 2, 02:44 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedJul 2, 05:41 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedJul 2, 01:41 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 1, 11:40 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 1, 10:40 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedJul 1, 10:03 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 1, 09:02 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 1, 08:56 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 6, 06:29 PM — Resolved Jul 6, 09:48 PM

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

5 updates
resolvedJul 6, 09:48 PM

The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

monitoringJul 6, 07:46 PM

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 6, 07:43 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 6, 06:42 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 6, 06:29 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 6, 06:53 PM — Resolved Jul 6, 09:16 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

4 updates
resolvedJul 6, 09:16 PM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

monitoringJul 6, 07:13 PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 6, 07:02 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 6, 06:53 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 6, 06:54 AM — Resolved Jul 6, 05:50 PM

Voice Call Failures from Twilio Phone Numbers to United States and Spain

7 updates
resolvedJul 6, 05:50 PM

The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in the United States and Spain are operating normally.

identifiedJul 6, 03:35 PM

Twilio customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedJul 6, 02:29 PM

Twilio customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingJul 6, 01:57 PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingJul 6, 09:56 AM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain, including emergency call attempts. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingJul 6, 07:55 AM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries across North America and Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJul 6, 06:54 AM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 5, 10:51 PM — Resolved Jul 6, 05:04 AM

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

5 updates
resolvedJul 6, 05:04 AM

The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in the United States are operating normally.

monitoringJul 6, 02:55 AM

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 6, 12:53 AM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 5, 11:52 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 5, 10:51 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 4, 01:24 PM — Resolved Jul 4, 04:12 PM

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

4 updates
resolvedJul 4, 04:12 PM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in Italy is operating normally.

monitoringJul 4, 02:18 PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 4, 02:17 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 4, 01:24 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 4, 04:00 AM — Resolved Jul 4, 02:38 PM

SMS Delivery Delays from Twilio Phone Numbers to Telkomsel Indonesia

4 updates
resolvedJul 4, 02:38 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia is operating normally.

monitoringJul 4, 12:52 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 4, 04:40 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 4, 04:00 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 1, 09:06 PM — Resolved Jul 4, 02:27 PM

SMS Delivery Failures from Twilio to Natcom Haiti

13 updates
resolvedJul 4, 02:27 PM

The incident has been resolved and SMS delivery from Twilio to Natcom network subscribers in Haiti is operating normally.

monitoringJul 4, 12:41 PM

We have observed a recovery in SMS delivery from Twilio to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 4, 10:35 AM

We have observed a recovery in SMS delivery from Twilio to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 4, 05:57 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedJul 3, 05:47 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedJul 2, 01:44 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedJul 2, 05:44 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedJul 2, 01:43 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 1, 11:42 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 1, 10:42 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedJul 1, 10:16 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 1, 09:13 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 1, 09:06 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 3, 09:55 PM — Resolved Jul 4, 08:04 AM

SMS Delivery Delays from Twilio to Lycamobile United Kingdom

7 updates
resolvedJul 4, 08:04 AM

The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.

monitoringJul 4, 06:12 AM

We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 4, 06:01 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedJul 4, 01:57 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 3, 11:56 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 3, 10:56 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 3, 09:55 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedJul 3, 07:10 PM — Resolved Jul 3, 07:39 PM

On Call Engineers are Investigating an issue with Messaging Insights filtering

2 updates
resolvedJul 3, 07:39 PM

We have fully investigated the Messaging Insights time range filtering issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

investigatingJul 3, 07:10 PM

Our monitoring systems have detected a potential issue with Messaging Insights time range filtering. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedJul 2, 04:09 PM — Resolved Jul 3, 06:24 PM

Voice Call Failures from Twilio Phone Numbers to Vivo Telefonica Brazil

11 updates
resolvedJul 3, 06:24 PM

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

identifiedJul 3, 07:11 AM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedJul 3, 07:11 AM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedJul 2, 11:10 PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedJul 2, 11:10 PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedJul 2, 07:10 PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 2, 07:09 PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 2, 05:10 PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 2, 05:09 PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 2, 04:09 PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedJul 2, 04:09 PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 2, 05:40 PM — Resolved Jul 3, 02:11 PM

SMS Delivery Delays and Failures from Twilio to Orange Ivory Coast

9 updates
resolvedJul 3, 02:11 PM

The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Ivory Coast is operating normally.

monitoringJul 3, 09:07 AM

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Ivory Coast and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringJul 3, 04:58 AM

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Ivory Coast and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 3, 02:56 AM

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Ivory Coast and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 3, 01:51 AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedJul 2, 09:50 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedJul 2, 07:42 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 2, 06:40 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 2, 05:40 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 3, 06:37 AM — Resolved Jul 3, 10:25 AM

SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to Orange France

5 updates
resolvedJul 3, 10:25 AM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France is operating normally.

monitoringJul 3, 09:28 AM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 3, 07:19 AM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 3, 07:18 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 3, 06:37 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedJul 2, 06:53 PM — Resolved Jul 3, 02:50 AM

SMS Delivery Receipt Delays From a Subset of Twilio Long Codes to Zong Pakistan

6 updates
resolvedJul 3, 02:50 AM

The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Zong network subscribers in Pakistan are operating normally.

monitoringJul 3, 12:06 AM

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringJul 2, 10:05 PM

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 2, 07:59 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedJul 2, 06:53 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingJul 2, 06:53 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

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