T

Twilio Outage History

Past incidents and downtime events

Complete history of Twilio outages, incidents, and service disruptions. Showing 50 most recent incidents.

February 2026(49 incidents)

minorresolvedFeb 24, 04:44 PM — Resolved Feb 24, 09:33 PM

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States

5 updates
resolvedFeb 24, 09:33 PM

We are no longer experiencing SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. This incident has been resolved.

monitoringFeb 24, 07:06 PM

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 24, 05:37 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 24, 04:45 PM

We are continuing to investigate this issue.

investigatingFeb 24, 04:44 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 24, 05:26 PM — Resolved Feb 24, 06:42 PM

Issues Retrieving Debug Events

3 updates
resolvedFeb 24, 06:42 PM

The incident has been resolved and Retrieving Debug Events is operating normally.

monitoringFeb 24, 05:48 PM

We are observing recovery in Retrieving Debug Events. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 24, 05:26 PM

Twilio customers may be experiencing issues retrieving Debug Events. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 24, 07:20 AM — Resolved Feb 24, 02:11 PM

User Authentication Identity API High Latency for Verizon in United States

5 updates
resolvedFeb 24, 02:11 PM

We are no longer experiencing User Authentication Identity API High Latency for Verizon in United States. This incident has been resolved.

monitoringFeb 24, 12:16 PM

We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringFeb 24, 10:16 AM

We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 24, 08:20 AM

Twilio customers may be experiencing User Authentication Identity API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 24, 07:20 AM

Twilio customers may be experiencing User Authentication Identity API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 24, 04:24 AM — Resolved Feb 24, 08:44 AM

SMS Delivery Delays from Twilio to Liberty Mobile Puerto Rico

4 updates
resolvedFeb 24, 08:44 AM

The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.

monitoringFeb 24, 06:50 AM

We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile network subscribers in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 24, 05:24 AM

We are experiencing SMS delivery delays when sending messages to Liberty Mobile network subscribers in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 24, 04:24 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 22, 05:46 AM — Resolved Feb 24, 07:36 AM

SMS Delivery Delays and Failures from Twilio to Tigo Paraguay

8 updates
resolvedFeb 24, 07:36 AM

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Tigo network subscribers in Paraguay. This incident has been resolved.

monitoringFeb 24, 05:36 AM

We are observing recovery in SMS delivery delays when sending messages from Twilio to Tigo network subscribers in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 23, 12:20 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 22, 08:24 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigatingFeb 22, 12:24 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 22, 08:31 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 22, 06:43 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 22, 05:46 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 23, 09:12 PM — Resolved Feb 24, 12:36 AM

Voice Call Post Dial Delay from Twilio Phone Numbers to United States

4 updates
resolvedFeb 24, 12:36 AM

Voice Call Post Dial Delay from Twilio Phone Numbers to United States has been resolved and is operating normally at this time.

monitoringFeb 24, 12:07 AM

Voice Call Post Dial Delay from Twilio Phone Numbers to United States are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 23, 10:12 PM

Twilio customers may continue to experience voice call post dial delay from Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 23, 09:12 PM

Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedFeb 23, 10:27 PM — Resolved Feb 23, 10:27 PM

SMS Delivery Delays from Twilio to Claro Chile

1 update
resolvedFeb 23, 10:31 PM

SMS Delivery Delays from Twilio to Claro Chile was degraded for 20 minutes between 12:01 and 12:21 Pacific Time on 02-23-2026. During this period of time customers may have experienced SMS Delivery Delays from Twilio to Claro Chile. The issue has now been resolved.

noneresolvedFeb 23, 07:35 PM — Resolved Feb 23, 07:35 PM

SMS Delivery Failures from Twilio to National Telecom Thailand

1 update
resolvedFeb 23, 08:56 PM

SMS Delivery Failures from Twilio to National Telecom Thailand was degraded for [x] minutes between 11:35 PST and 12:29 PST Pacific Time on 02/23/2026. During this period of time customers may have experienced SMS Delivery Failures from Twilio to National Telecom Thailand. The issue has now been resolved.

minorresolvedFeb 23, 02:23 PM — Resolved Feb 23, 05:37 PM

User Authentication Identity API Errors in Indonesia

5 updates
resolvedFeb 23, 05:37 PM

The incident has been resolved and User Authentication Identity in Indonesia is operating normally.

monitoringFeb 23, 03:38 PM

We have observed a recovery in User Authentication Identity in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 23, 03:21 PM

Twilio customers may be experiencing User Authentication Identity API errors in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 23, 02:37 PM

We are continuing to investigate this issue.

investigatingFeb 23, 02:23 PM

Twilio customers may be experiencing User Authentication Identity API errors in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 22, 05:52 AM — Resolved Feb 22, 08:27 PM

SMS Delivery Delays from Twilio to Algar Telecom Brazil

6 updates
resolvedFeb 22, 08:27 PM

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Algar Telecom network subscribers in Brazil. This incident has been resolved.

monitoringFeb 22, 07:43 PM

We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 22, 12:25 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 22, 08:31 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 22, 06:45 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 22, 05:52 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 22, 02:16 PM — Resolved Feb 22, 07:23 PM

SMS Delivery Delays To Claro Network Multiple Destination

6 updates
resolvedFeb 22, 07:23 PM

The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Nicaragua, Guatemala, El Salvador, Honduras, and Costa Rica is operating normally.

monitoringFeb 22, 05:27 PM

We are observing recovery in SMS delivery delays when sending to Claro Network to multiple destinations: Nicaragua, Guatemala, El Salvador, Honduras and Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 22, 03:31 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Nicaragua, Guatemala, El Salvador, Honduras, and Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 22, 02:22 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Nicaragua, Guatemala, El Salvador, Honduras, and Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingFeb 22, 02:21 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Nicaragua, Guatemala, El Salvador, Honduras, and Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingFeb 22, 02:16 PM

Our monitoring systems have detected a potential issue SMS Delivery Delays To Claro Network Multiple Destination Nicaragua, Guatemala, El Salvador, Honduras and Costa Rica. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

minorresolvedFeb 21, 02:37 PM — Resolved Feb 22, 01:29 AM

SMS Delivery Delays from Twilio to Brisanet Brazil

6 updates
resolvedFeb 22, 01:29 AM

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Brisanet network subscribers in Brazil. This incident has been resolved.

monitoringFeb 21, 11:29 PM

We have observed recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and we will continue monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringFeb 21, 09:29 PM

We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 21, 05:29 PM

We are still investigating the SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 21, 03:33 PM

We are continuing to investigate SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 21, 02:37 PM

We are experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 21, 12:53 PM — Resolved Feb 21, 07:03 PM

SMS Delivery Delays from Twilio to Onvoy Spectrum Mobile and Onvoy / Inteliquent United States

5 updates
resolvedFeb 21, 07:03 PM

The incident has been resolved and SMS delivery from Twilio to Onvoy Spectrum Mobile and Onvoy Inteliquent network subscribers in the United States is operating normally.

monitoringFeb 21, 05:07 PM

We continue to observe recovery in SMS delivery delays from Twilio to Onvoy Spectrum Mobile and Onvoy / Inteliquent network subscribers in the United States. We are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringFeb 21, 03:08 PM

We are observing recovery in SMS delivery delays from Twilio to Onvoy Spectrum Mobile and Onvoy / Inteliquent network subscribers in the United States. We are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 21, 01:48 PM

We are continuing to experience SMS delivery delays from Twilio to Onvoy Spectrum Mobile and Onvoy / Inteliquent network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 21, 12:53 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Onvoy Spectrum Mobile and Onvoy / Inteliquent network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 20, 06:32 PM — Resolved Feb 21, 06:03 PM

SMS Delivery Delays and Failures to H3G network in the United Kingdom

8 updates
resolvedFeb 21, 06:03 PM

We are no longer experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. This incident has been resolved.

monitoringFeb 21, 04:28 PM

We continue to observe a recovery in SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The team is monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringFeb 21, 02:32 PM

We have observed a recovery in SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The team is monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 21, 08:22 AM

We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigatingFeb 21, 12:24 AM

We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 20, 09:33 PM

We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 20, 07:42 PM

We are experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 20, 06:32 PM

We are experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 20, 03:19 AM — Resolved Feb 21, 11:31 AM

Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers

9 updates
resolvedFeb 21, 11:31 AM

The incident has been resolved and voice calls from network subscribers to Twilio Philippines Phone Numbers are operating normally.

monitoringFeb 21, 09:37 AM

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 20, 05:52 PM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigatingFeb 20, 10:37 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 20, 06:36 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringFeb 20, 06:35 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 20, 06:25 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 20, 04:12 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 20, 03:19 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedFeb 20, 09:51 PM — Resolved Feb 20, 10:23 PM

On Call Engineers are Investigating an issue

2 updates
resolvedFeb 20, 10:23 PM

We have fully investigated the Programmable Voice - TwiML issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

investigatingFeb 20, 09:51 PM

Our monitoring systems have detected a potential issue with Programmable Voice - TwiML. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

minorresolvedFeb 19, 10:33 AM — Resolved Feb 20, 06:12 PM

SMS Delivery Delays to MTN Network in Cameroon

7 updates
resolvedFeb 20, 06:12 PM

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Cameroon is operating normally.

monitoringFeb 20, 04:38 PM

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 20, 01:26 AM

Twilio customers may continue experiencing SMS delivery delays to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigatingFeb 19, 05:26 PM

Twilio customers may continue experiencing SMS delivery delays to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 19, 01:26 PM

Twilio customers may continue experiencing SMS delivery delays to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 19, 11:30 AM

Twilio customers may continue experiencing SMS delivery delays to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 19, 10:33 AM

Twilio customers may be experiencing SMS delivery delays to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 20, 05:19 AM — Resolved Feb 20, 08:37 AM

SMS Delivery Delays from Twilio to Claro Puerto Rico

5 updates
resolvedFeb 20, 08:37 AM

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Puerto Rico. This incident has been resolved.

monitoringFeb 20, 06:37 AM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 20, 06:21 AM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 20, 06:17 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 20, 05:19 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 20, 12:36 AM — Resolved Feb 20, 04:38 AM

SMS Delivery Report Delays to 1&1 Network in Germany

4 updates
resolvedFeb 20, 04:38 AM

The incident has been resolved and SMS delivery receipts from Twilio to 1&1 network subscribers in Germany are operating normally.

monitoringFeb 20, 03:23 AM

We are observing successful SMS delivery report delays from Twilio to 1&1 network subscribers in Germany. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 20, 01:36 AM

Twilio customers may be experiencing SMS delivery report delays from Twilio to 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery report may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 20, 12:36 AM

Twilio customers may be experiencing SMS delivery report delays from Twilio to 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery report may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 19, 11:28 PM — Resolved Feb 20, 01:18 AM

Twilio Websites Returning 500 Errors

6 updates
resolvedFeb 20, 01:18 AM

The issue affecting some Twilio websites returning 500 errors has been resolved, and the service is functioning normally at this time.

monitoringFeb 20, 12:48 AM

We have started seeing recovery for some Twilio websites returning 500 errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

investigatingFeb 20, 12:24 AM

We continue to investigate an issue where some Twilio websites are returning 500 errors. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly as possible. We want to emphasize that Twilio products continue to work without any issues. We will provide another update in 30 minutes or as soon as more information becomes available. Thank you for your patience while we work to resolve this.

investigatingFeb 19, 11:54 PM

We continue investigating an issue where some Twilio websites are returning 500 errors. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly as possible. We want to emphasize that Twilio products continue to work without any issues. We will provide another update in 30 minutes or as soon as more information becomes available. Thank you for your patience while we work to resolve this.

identifiedFeb 19, 11:39 PM

We are currently investigating an issue where some Twilio websites are returning 500 errors. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly as possible. We want to emphasize that Twilio products continue to work without any issues. We will provide updates in 15 minutes or as soon as more information becomes available. Thank you for your patience while we work to resolve this.

investigatingFeb 19, 11:28 PM

Our monitoring systems have detected a potential issue with Twilio websites. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

minorresolvedFeb 17, 07:59 PM — Resolved Feb 19, 05:00 PM

Issue Causing Some Webhook HTTP Requests to Timeout

13 updates
resolvedFeb 19, 05:00 PM

Twilio Webhooks are operating normally.

monitoringFeb 19, 01:00 AM

Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.

monitoringFeb 18, 05:08 PM

Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.

monitoringFeb 18, 01:00 PM

Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.

monitoringFeb 18, 09:06 AM

Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.

monitoringFeb 18, 04:52 AM

Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.

monitoringFeb 18, 04:24 AM

Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

monitoringFeb 18, 03:51 AM

Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

investigatingFeb 18, 03:40 AM

We are continuing to investigate an issue causing some webhook HTTP requests to timeout. We expect to provide another update in 8 hours or as soon as more information becomes available

investigatingFeb 17, 11:44 PM

We are continuing to investigate an issue causing some webhook HTTP requests to timeout. We expect to provide another update in 4 hours or as soon as more information becomes available

investigatingFeb 17, 09:24 PM

We are continuing to investigate an issue causing some webhook HTTP requests to timeout. We expect to provide another update in 2 hours or as soon as more information becomes available

investigatingFeb 17, 08:18 PM

We are investigating an issue causing some webhook HTTP requests to timeout. We expect to provide another update in 1 hour or as soon as more information becomes available

investigatingFeb 17, 07:59 PM

Our monitoring systems have detected a potential issue regarding webhook timeouts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

minorresolvedFeb 19, 10:17 AM — Resolved Feb 19, 02:55 PM

SMS Delivery Delays and Failures from Twilio to Vodafone United Kingdom

4 updates
resolvedFeb 19, 02:55 PM

The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in the United Kingdom is operating normally.

monitoringFeb 19, 12:52 PM

We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 19, 11:06 AM

Twilio customers may continue experiencing SMS delivery delays and delivery failures from Twilio to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 19, 10:17 AM

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedFeb 19, 09:09 AM — Resolved Feb 19, 09:27 AM

On Call Engineers are Investigating an issue with SMS Delivery Delays between a Subset of Twilio Short Codes and Multiple Networks in Ireland

2 updates
resolvedFeb 19, 09:27 AM

We have fully investigated the SMS delivery delays between a subset of Twilio short codes and multiple networks in Ireland issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

investigatingFeb 19, 09:09 AM

Our monitoring systems have detected a potential issue with SMS delivery delays between a subset of Twilio short codes and multiple networks in Ireland. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

minorresolvedFeb 18, 09:08 PM — Resolved Feb 19, 12:08 AM

SMS Delivery Delays from Twilio to Telekom Srbija Serbia

4 updates
resolvedFeb 19, 12:08 AM

The incident has been resolved and SMS delivery from Twilio to Telekom Srbija network subscribers in Serbia is operating normally.

monitoringFeb 18, 10:20 PM

We have observed a recovery in SMS delivery from Twilio to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 18, 09:18 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom Srbija network subscribers in Serbia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingFeb 18, 09:08 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 18, 06:31 PM — Resolved Feb 18, 09:15 PM

MMS Delivery Delays and Failures from Twilio to AT&T United States

3 updates
resolvedFeb 18, 09:15 PM

The incident has been resolved and MMS delivery from Twilio to Cingular Wireless (AT&T) network subscribers in the United States is operating normally.

monitoringFeb 18, 07:23 PM

We have observed a recovery in MMS delivery from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 18, 06:31 PM

Twilio customers may be experiencing MMS delivery delays and failures from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 18, 02:08 PM — Resolved Feb 18, 06:35 PM

SMS Delivery Delays and Failures from Twilio to Jazz Network in Pakistan

5 updates
resolvedFeb 18, 06:35 PM

We are no longer experiencing SMS delivery delays when sending messages to Jazz network subscribers in Pakistan. This incident has been resolved.

monitoringFeb 18, 04:18 PM

We are observing recovery in SMS delivery delays and failures when sending messages to Twilio to Jazz network subscribers in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 18, 02:58 PM

We are continuing to investigate SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 18, 02:34 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingFeb 18, 02:08 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 18, 01:09 PM — Resolved Feb 18, 06:04 PM

AccSec Canada API Issue

6 updates
resolvedFeb 18, 06:04 PM

Issues with AccSec - Canada API have been resolved and the service is operating normally at this time.

monitoringFeb 18, 04:23 PM

We continue to see signs of recovery regarding the AccSec - Canada API errors observed over the last minutes. We are monitoring the environment to ensure a full recovery and will provide another update in 2 hours, or sooner if new information becomes available.

monitoringFeb 18, 03:53 PM

We have started seeing recovery from issues with AccSec - Canada API Errors for the last minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

investigatingFeb 18, 02:18 PM

We are continuing to investigate potential issues with the AccSec - Canada API. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 18, 01:20 PM

Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hours or as soon as more information becomes available.

investigatingFeb 18, 01:09 PM

Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hours or as soon as more information becomes available.

minorresolvedFeb 18, 10:29 AM — Resolved Feb 18, 03:00 PM

SMS Delivery Delays and Failures to Multiple MTN Networks across African Countries

4 updates
resolvedFeb 18, 03:00 PM

We are no longer experiencing SMS delivery delays when sending messages to multiple MTN networks across African countries. This incident has been resolved.

monitoringFeb 18, 01:16 PM

We are observing recovery in SMS delivery delays and failures to multiple MTN networks across African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 18, 11:27 AM

We continue experiencing SMS delivery delays and failures to multiple MTN networks across African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. List of Impacted MTN Networks in African Countries Uganda Swaziland Guinea Guinea-Bissau Zambia Sudan Rwanda Nigeria Liberia Ivory Coast Ghana Congo, Republic Cameroon Benin

investigatingFeb 18, 10:29 AM

We are experiencing SMS delivery delays and failures to multiple MTN networks across African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available. List of Impacted MTN Networks in African Countries Uganda Swaziland Guinea Guinea-Bissau Zambia Sudan Rwanda Nigeria Liberia Ivory Coast Ghana Congo, Republic Cameroon Benin

minorresolvedFeb 17, 01:51 PM — Resolved Feb 18, 01:29 PM

SMS Delivery Delays to Thumb Cellular Limited Partnership in United States of America

8 updates
resolvedFeb 18, 01:29 PM

We are no longer experiencing SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. This incident has been resolved.

monitoringFeb 18, 11:47 AM

We are observing recovery in SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 18, 06:00 AM

We are continuing to experience SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigatingFeb 17, 10:02 PM

We are continuing to experience SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 17, 05:58 PM

We are continuing to experience SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 17, 04:55 PM

We are continuing to experience SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 17, 02:55 PM

We are experiencing SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 17, 01:51 PM

We are experiencing SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 17, 09:21 PM — Resolved Feb 18, 05:29 AM

SMS Delivery Delays to Vodafone Network in Egypt

5 updates
resolvedFeb 18, 05:29 AM

We are no longer experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. This incident has been resolved.

investigatingFeb 18, 01:29 AM

We are continuing to experience SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 17, 11:47 PM

We are continuing to experience SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 17, 09:36 PM

We are experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingFeb 17, 09:21 PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Vodafone Network in Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

noneresolvedFeb 17, 10:58 PM — Resolved Feb 17, 11:22 PM

No Customer Impact

2 updates
resolvedFeb 17, 11:22 PM

We have fully investigated the KYC V4 compliance registration issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

investigatingFeb 17, 10:58 PM

Our monitoring systems have detected a potential issue with KYC V4 compliance registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

noneresolvedFeb 17, 10:22 PM — Resolved Feb 17, 11:10 PM

Minimal Customer Impact

2 updates
resolvedFeb 17, 11:10 PM

We have fully investigated the Twilio Console permissions issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

investigatingFeb 17, 10:22 PM

Our monitoring systems have detected a potential issue with users unable to access the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

minorresolvedFeb 17, 08:54 AM — Resolved Feb 17, 09:12 PM

SMS Delivery Delays To Guam

6 updates
resolvedFeb 17, 09:12 PM

We are no longer experiencing SMS delivery delays when sending messages to Guam. This incident has been resolved.

monitoringFeb 17, 07:06 PM

We are observing recovery in SMS delivery delays when sending messages to Guam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 17, 03:33 PM

We are experiencing SMS delivery delays when sending messages to Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 17, 11:31 AM

We continue experiencing SMS delivery delays when sending messages to Guam. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 17, 09:42 AM

We continue experiencing SMS delivery delays when sending messages to Guam. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 17, 08:54 AM

We are experiencing SMS delivery delays when sending messages to Guam. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedFeb 17, 07:29 PM — Resolved Feb 17, 07:53 PM

On Call Engineers are Investigating an issue

2 updates
resolvedFeb 17, 07:53 PM

We have fully investigated the Flex Insights issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

investigatingFeb 17, 07:29 PM

Our monitoring systems have detected a potential issue related to Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

minorresolvedFeb 17, 12:52 PM — Resolved Feb 17, 05:15 PM

SMS Delivery Delays and Failures to and from Bouygues Telecom in France Via a Subset of Longcodes

4 updates
resolvedFeb 17, 05:15 PM

We are no longer experiencing SMS delivery delays and failures in France when sending messages to Bouygues Telecom via a subset of long codes. This incident has been resolved.

monitoringFeb 17, 03:15 PM

We are observing recovery in SMS delivery delays and failures when sending messages to and from Bouygues Telecom in France vi a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 17, 01:42 PM

We continue experiencing SMS delivery delays and failures in France when sending messages to Bouygues Telecom via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 17, 12:52 PM

We are experiencing SMS delivery delays and failures in France when sending messages to Bouygues Telecom via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 16, 09:07 PM — Resolved Feb 17, 07:00 AM

SMS Delivery Failures to Vodafone Network in Ghana

7 updates
resolvedFeb 17, 07:00 AM

We are no longer experiencing SMS delivery failures on Vodafone Network in Ghana. This incident has been resolved.

monitoringFeb 17, 05:00 AM

We are observing successful SMS delivery on Vodafone Network in Ghana. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 17, 04:37 AM

We continue to experience SMS delivery failures on Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 17, 12:39 AM

We continue to experience SMS delivery failures on Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 16, 10:38 PM

We are experiencing SMS delivery failures on Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 16, 09:36 PM

We are experiencing SMS delivery failures on Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigatingFeb 16, 09:07 PM

Our monitoring systems have detected a potential issue with SMS Delivery Failures when sending messages to Vodafone Network in Ghana. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

minorresolvedFeb 16, 09:39 PM — Resolved Feb 17, 04:23 AM

SMS Delivery Delays to Altice Network for a Subset of Short Codes, Long Codes and Toll-Free Numbers in United States of America.

6 updates
resolvedFeb 17, 04:23 AM

We are no longer experiencing SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. This incident has been resolved.

monitoringFeb 17, 02:23 AM

We are observing recovery in SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 17, 12:53 AM

We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available

investigatingFeb 16, 10:52 PM

We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

investigatingFeb 16, 09:52 PM

We are experiencing SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

investigatingFeb 16, 09:39 PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Altice network for a subset of Short Codes and Long codes in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

minorresolvedFeb 17, 03:25 AM — Resolved Feb 17, 03:45 AM

SMS Delivery Delays and Failures to China Mobile Network in China

2 updates
resolvedFeb 17, 03:45 AM

We are no longer experiencing SMS delivery delays when sending messages to China Mobile Network in China. This incident has been resolved.

investigatingFeb 17, 03:25 AM

We are experiencing SMS delivery delays and failures when sending messages to China Mobile Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 16, 06:03 PM — Resolved Feb 16, 09:32 PM

MMS Delivery Failures on AT&T Network in the US via a subset of Long Codes

3 updates
resolvedFeb 16, 09:32 PM

We are no longer experiencing MMS delivery failures to US on AT&T Network via a subset of Long Codes. This incident has been resolved.

monitoringFeb 16, 07:33 PM

We are observing successful MMS delivery failures on AT&T Network in the US via a subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 16, 06:03 PM

We are experiencing MMS delivery failures on AT&T Network in the US via a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 15, 05:58 AM — Resolved Feb 15, 10:23 PM

SMS Delivery Delays and Failures to TeleTalk in Bangladesh

7 updates
resolvedFeb 15, 10:23 PM

We are no longer experiencing SMS delivery delays and failures when sending messages to TeleTalk in Bangladesh. This incident has been resolved.

monitoringFeb 15, 08:31 PM

We are observing recovery in SMS delivery delays and failures when sending messages to TeleTalk in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 15, 12:31 PM

We continue to experience SMS delivery delays and failures to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 15, 09:00 AM

We continue to experience SMS delivery delays and failures to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 15, 07:00 AM

We continue to experience SMS delivery delays and failures to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 15, 06:00 AM

We are experiencing SMS delivery delays and failures to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingFeb 15, 05:58 AM

We are currently investigating this issue.

minorresolvedFeb 11, 06:08 AM — Resolved Feb 15, 08:26 PM

SMS Delivery Failures To 9Mobile Network In Nigeria

14 updates
resolvedFeb 15, 08:26 PM

We are no longer experiencing SMS delivery to 9Mobile Network In Nigeria. This incident has been resolved.

investigatingFeb 13, 09:23 PM

We are no longer experiencing SMS delivery to 9Mobile Network In Nigeria. This incident has been resolved.

monitoringFeb 13, 07:28 PM

We are observing successful SMS delivery to 9Mobile Network In Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 13, 03:17 AM

We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

investigatingFeb 12, 06:57 PM

We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 Hours or as soon as more information becomes available.

investigatingFeb 12, 03:06 PM

After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 12, 01:06 PM

After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 12, 12:06 PM

After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

monitoringFeb 12, 04:40 AM

We are observing successful SMS delivery to 9Mobile Network In Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 11, 09:05 PM

We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 Hours or as soon as more information becomes available.

investigatingFeb 11, 01:04 PM

We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 Hours or as soon as more information becomes available.

investigatingFeb 11, 09:04 AM

We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 Hours or as soon as more information becomes available.

investigatingFeb 11, 07:04 AM

We are experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 Hours or as soon as more information becomes available.

investigatingFeb 11, 06:08 AM

We are experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.

minorresolvedFeb 15, 08:10 AM — Resolved Feb 15, 11:31 AM

SMS Delivery Failures to Multiple Networks in Mexico

4 updates
resolvedFeb 15, 11:31 AM

We are no longer experiencing SMS delivery failures to Multiple Networks in Mexico. This incident has been resolved.

monitoringFeb 15, 10:11 AM

We are observing successful SMS delivery to Multiple Networks in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 15, 09:10 AM

We are experiencing SMS delivery failures to Multiple Networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 15, 08:10 AM

We are experiencing SMS delivery failures to Multiple Networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 14, 04:36 AM — Resolved Feb 14, 04:46 PM

SMS Delivery Delays to COOP Network in Italy via  Subset of Shortcodes

6 updates
resolvedFeb 14, 04:46 PM

We are no longer experiencing SMS delivery failures to COOP Network in Italy via Subset of Shortcodes. This incident has been resolved.

monitoringFeb 14, 02:46 PM

We are observing recovery in SMS delivery delays when sending messages to COOP Network in Italy via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 14, 11:25 AM

We are continue to experience SMS delivery delays when sending to COOP Network in Italy via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 14, 07:32 AM

We are continuing to experience SMS delivery delays when sending to COOP Network in Italy via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 14, 05:35 AM

We are continuing to experience SMS delivery delays when sending to COOP Network in Italy via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 14, 04:36 AM

We are experiencing SMS Delivery Delays when sending messages to COOP Network in Italy via  Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 14, 09:38 AM — Resolved Feb 14, 04:45 PM

SMS Delivery Delays and Failures to Vodafone Omnitel in Italy

6 updates
resolvedFeb 14, 04:45 PM

We are no longer experiencing SMS delivery failures to Vodafone Omnitel in Italy.. This incident has been resolved.

monitoringFeb 14, 02:41 PM

We are observing recovery in SMS delivery delays when sending messages to Vodafone Omnitel in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 14, 12:24 PM

We continue to experience SMS Delivery Delays and Failures when sending messages to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 14, 11:22 AM

We continue to experience SMS Delivery Delays and Failures when sending messages to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 14, 10:34 AM

We continue to experience SMS Delivery Delays and Failures when sending messages to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 14, 09:38 AM

We are experiencing SMS Delivery Delays and Failures when sending messages to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorinvestigatingFeb 14, 10:31 AM

SMS Delivery Failures on Du and Etisalat Network in United Arab Emirates

16 updates
investigatingFeb 25, 07:25 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 24, 07:41 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 23, 07:41 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 22, 07:41 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 21, 07:54 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 20, 07:50 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 19, 07:59 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 18, 08:03 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 17, 08:10 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 16, 08:10 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 15, 05:17 PM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 15, 01:17 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

investigatingFeb 14, 05:15 PM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

investigatingFeb 14, 01:14 PM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

investigatingFeb 14, 11:24 AM

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 14, 10:31 AM

We are experiencing SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 14, 02:14 AM — Resolved Feb 14, 09:09 AM

SMS Delivery Delays and Failures to Vodafone Omnitel in Italy

5 updates
resolvedFeb 14, 09:09 AM

We are no longer experiencing SMS delivery delays and failures to Vodafone Omnitel in Italy. This incident has been resolved.

monitoringFeb 14, 07:08 AM

We are observing recovery in SMS delivery delays and failures when sending to Vodafone Omnitel in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringFeb 14, 05:10 AM

We are observing recovery in SMS delivery delays and failures when sending to Vodafone Omnitel in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 14, 03:14 AM

We are continuing to experience SMS delivery delays and failures when sending to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 14, 02:14 AM

We are experiencing SMS delivery delays and failures to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 14, 05:23 AM — Resolved Feb 14, 08:29 AM

SMS Delivery Delay to Claro Network in Brazil

3 updates
resolvedFeb 14, 08:29 AM

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

monitoringFeb 14, 06:20 AM

We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 14, 05:23 AM

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 13, 07:03 PM — Resolved Feb 14, 04:39 AM

SMS Delivery Delays and Failures to PT Smartfren Telecom in Indonesia

7 updates
resolvedFeb 14, 04:39 AM

We are no longer experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. This incident has been resolved.

monitoringFeb 14, 02:50 AM

We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringFeb 14, 12:50 AM

We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.

monitoringFeb 13, 10:52 PM

We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.

investigatingFeb 13, 09:53 PM

We are still experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

monitoringFeb 13, 07:55 PM

We are observing successful SMS delivery to Smartfren Telecom in Indonesia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 13, 07:03 PM

We are experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

minorresolvedFeb 11, 10:41 PM — Resolved Feb 14, 12:09 AM

SMS Delivery Failures From a Subset of Twilio Long Codes to AT&T in US and Canada

6 updates
resolvedFeb 14, 12:09 AM

We are no longer experiencing SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. This incident has been resolved.

identifiedFeb 13, 02:02 AM

We are observing successful SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. The issue is still identified for small subset of numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedFeb 13, 12:22 AM

We are observing successful SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. The issue is still identified for small subset of numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

monitoringFeb 12, 10:11 PM

We are observing successful SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingFeb 12, 12:03 AM

We continue experiencing SMS Delivery Failures from a subset of Twilio Long Codes to AT&T in US and Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 11, 10:41 PM

We are experiencing SMS Delivery Failures from a subset of Twilio Long Codes to AT&T in US and Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.

January 2026(1 incident)

minorresolvedJan 9, 03:21 AM — Resolved Feb 17, 07:01 AM

SMS and MMS Delivery Delays To and From a Subset of Twilio Phone Numbers in Australia

48 updates
resolvedFeb 17, 07:01 AM

We are no longer experiencing SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers. This incident has been resolved.

monitoringFeb 17, 07:00 AM

We are no longer experiencing SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers. This incident has been resolved.

monitoringFeb 16, 07:01 AM

We are seeing recovery across our SMS and MMS delivery reports (DLR) metrics, including our SMS and MMS traffic from network subscribers to a subset of Twilio phone numbers in Australia. To confirm the issue is fully resolved, Twilio will continue to have extended monitoring and run verification tests through this week into early next week. We’ll provide a final confirmation once those checks are complete. We will provide another update in 24 hours or as soon as more information becomes available.

monitoringFeb 15, 07:00 AM

We are seeing recovery across our SMS and MMS delivery reports (DLR) metrics, including our SMS and MMS traffic from network subscribers to a subset of Twilio phone numbers in Australia. To confirm the issue is fully resolved, Twilio will continue to have extended monitoring and run verification tests through this week into early next week. We’ll provide a final confirmation once those checks are complete. We will provide another update in 24 hours or as soon as more information becomes available.

monitoringFeb 14, 07:00 AM

We are seeing recovery across our SMS and MMS delivery reports (DLR) metrics, including our SMS and MMS traffic from network subscribers to a subset of Twilio phone numbers in Australia. To confirm the issue is fully resolved, Twilio will continue to have extended monitoring and run verification tests through this week into early next week. We’ll provide a final confirmation once those checks are complete. We will provide another update in 24 hours or as soon as more information becomes available.

monitoringFeb 13, 07:02 AM

We are seeing recovery across our SMS and MMS delivery reports (DLR) metrics, including our SMS and MMS traffic from network subscribers to a subset of Twilio phone numbers in Australia. To confirm the issue is fully resolved, Twilio will continue to have extended monitoring and run verification tests through this week into early next week. We’ll provide a final confirmation once those checks are complete. We will provide another update in 24 hours or as soon as more information becomes available.

monitoringFeb 12, 07:02 AM

We are seeing recovery across our SMS and MMS delivery reports (DLR) metrics, including our SMS and MMS traffic from network subscribers to a subset of Twilio phone numbers in Australia. To confirm the issue is fully resolved, Twilio will continue to have extended monitoring and run verification tests through this week into early next week. We’ll provide a final confirmation once those checks are complete. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 11, 08:00 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. The issue with the MMS delivery from and to Twilio specifically to Telstra 505-01 network has been resolved now. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 10, 08:05 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. The issue with the MMS delivery from and to Twilio specifically to Telstra 505-01 network has been resolved now. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 9, 06:48 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. The issue with the MMS delivery from and to Twilio specifically to Telstra 505-01 network has been resolved now. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 9, 02:32 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We are currently encountering problems with actual MMS delivery from and to Twilio specifically to Telstra 515-01 network only. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 8, 09:08 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 7, 09:18 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 6, 09:23 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 5, 09:22 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 4, 09:24 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 3, 09:36 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 2, 09:39 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingFeb 1, 09:32 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 31, 09:24 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 30, 09:31 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 29, 09:31 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 28, 09:16 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 27, 09:31 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 26, 09:34 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 25, 09:31 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 24, 09:38 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 23, 08:29 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 22, 07:50 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 22, 07:41 AM

We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 22, 12:11 AM

We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.

investigatingJan 20, 11:57 PM

We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.

investigatingJan 20, 08:48 PM

We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.

investigatingJan 19, 08:53 PM

We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.

investigatingJan 18, 05:09 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 17, 04:05 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 16, 04:16 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 15, 04:17 AM

We continue to observe latency in MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However the actual MMS are being delivered on time. For the MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 14, 09:58 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 13, 09:58 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 12, 09:59 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 11, 09:59 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 10, 10:16 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingJan 9, 06:25 PM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigatingJan 9, 10:22 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingJan 9, 06:34 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingJan 9, 04:34 AM

We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingJan 9, 03:21 AM

We are currently observing latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.