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Twilio Outage History

Past incidents and downtime events

Complete history of Twilio outages, incidents, and service disruptions. Showing 50 most recent incidents.

May 2026(50 incidents)

minorresolvedMay 26, 12:13 AM — Resolved May 26, 09:21 AM

SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

5 updates
resolvedMay 26, 09:21 AM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.

monitoringMay 26, 05:18 AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 26, 03:18 AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 26, 01:15 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 26, 12:13 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 25, 04:14 PM — Resolved May 26, 04:28 AM

Voice Call Failures from Multiple Networks to a Subset of Twilio Singapore Phone Numbers

6 updates
resolvedMay 26, 04:28 AM

The incident has been resolved and voice calls from network subscribers on affected networks to a subset of Twilio Singapore Phone Numbers are operating normally.

monitoringMay 26, 12:27 AM

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 25, 10:25 PM

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 25, 05:23 PM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 25, 04:22 PM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 25, 04:14 PM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 25, 05:17 PM — Resolved May 26, 12:24 AM

SMS Delivery Delays from Twilio to Multiple Networks in Turkey

4 updates
resolvedMay 26, 12:24 AM

The incident has been resolved and SMS delivery from Twilio to affected networks in Turkey is operating normally.

monitoringMay 25, 08:20 PM

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 25, 06:19 PM

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 25, 05:17 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 25, 03:47 PM — Resolved May 25, 08:30 PM

SMS Delivery Delays from Twilio Phone Numbers to Telkom South Africa

4 updates
resolvedMay 25, 08:30 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa is operating normally.

monitoringMay 25, 04:54 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 25, 03:53 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 25, 03:47 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 19, 01:21 PM — Resolved May 25, 04:07 PM

SMS Delivery Delays From Twilio to Multiple Networks in Multiple Countries in Europe

9 updates
resolvedMay 25, 04:07 PM

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe has been resolved and is operating normally at this time.

monitoringMay 24, 04:15 PM

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 25, 9:30 am PST.

monitoringMay 23, 04:21 PM

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 24, 9:30 am PST.

monitoringMay 22, 04:20 PM

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 23, 9:30 am PST.

monitoringMay 21, 04:18 PM

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 22, 9:30 am PST.

monitoringMay 20, 04:43 PM

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update on May 21, 9:30 am PST.

monitoringMay 19, 04:39 PM

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update on May 20, 9:30 am PST.

monitoringMay 19, 02:23 PM

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 19, 01:21 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 25, 01:30 AM — Resolved May 25, 06:21 AM

Twilio Accounts may not be able to Connect to Dialogflow VirtualAgent for Voice

4 updates
resolvedMay 25, 06:21 AM

We are no longer experiencing latency when conversing with Dialogflow CX agents via . This incident has been resolved.

investigatingMay 25, 04:21 AM

We are observing recovery and improvement in latency when conversing with Dialogflow CX agents via . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 25, 02:30 AM

We are continuing to experience latency conversing with voice Dialogflow CX agents via . Our engineers are still investigating the issue with our partner. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 25, 01:30 AM

Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.

minorresolvedMay 23, 05:17 AM — Resolved May 23, 09:53 PM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to TCell Tajikistan

9 updates
resolvedMay 23, 09:53 PM

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan is operating normally.

monitoringMay 23, 09:06 PM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringMay 23, 05:06 PM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 23, 03:05 PM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 23, 12:25 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedMay 23, 08:19 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 23, 06:18 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 23, 05:18 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 23, 05:17 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedMay 23, 04:26 PM — Resolved May 23, 04:26 PM

High Number of Errors Related to Email Channel

1 update
resolvedMay 23, 04:26 PM

Between 15:17 and 15:33 UTC, the Verify Email channel was degraded, and customers might have experienced increased latencies and errors. This may have resulted in duplicate emails to be sent to users. The issue has now been resolved.

minorresolvedMay 22, 05:03 PM — Resolved May 22, 10:57 PM

MMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States

7 updates
resolvedMay 22, 10:57 PM

The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.

monitoringMay 22, 09:39 PM

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 22, 09:19 PM

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 22, 07:12 PM

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 22, 06:12 PM

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 22, 06:03 PM

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 22, 05:03 PM

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 21, 10:59 PM — Resolved May 22, 05:50 PM

SMS Delivery Receipt Delays From a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States

7 updates
resolvedMay 22, 05:50 PM

We are no longer experiencing SMS delivery delays when sending messages to Viaero. This incident has been resolved.

monitoringMay 22, 03:50 PM

We are observing recovery in SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedMay 22, 01:54 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedMay 22, 05:49 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedMay 22, 01:51 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 21, 11:55 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 21, 10:59 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 21, 07:44 PM — Resolved May 21, 10:40 PM

SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in France

3 updates
resolvedMay 21, 10:40 PM

The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in France is operating normally.

monitoringMay 21, 08:47 PM

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 21, 07:44 PM

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 19, 10:35 PM — Resolved May 21, 10:31 PM

SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United States

15 updates
resolvedMay 21, 10:31 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States is operating normally.

monitoringMay 21, 11:15 AM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

monitoringMay 21, 03:13 AM

We have observed a recovery in SMS delivery from Twilio to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringMay 20, 11:10 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 20, 09:09 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 08:06 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

monitoringMay 20, 08:04 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

monitoringMay 20, 12:03 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringMay 20, 08:03 AM

We have observed a recovery in SMS delivery from Twilio to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 20, 06:02 AM

We have observed a recovery in SMS delivery from Twilio to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 05:47 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedMay 20, 01:47 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 19, 11:46 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 19, 10:46 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 19, 10:35 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 21, 05:35 PM — Resolved May 21, 10:12 PM

SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States

5 updates
resolvedMay 21, 10:12 PM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States is operating normally.

monitoringMay 21, 08:10 PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 21, 07:00 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 21, 05:54 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 21, 05:35 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 20, 03:43 PM — Resolved May 21, 08:12 PM

SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

11 updates
resolvedMay 21, 08:12 PM

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US , and we are resolve the issue.

monitoringMay 21, 06:03 PM

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US , Our team has monitoring the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

identifiedMay 21, 12:01 PM

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.

identifiedMay 21, 03:59 AM

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.

identifiedMay 20, 11:49 PM

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

identifiedMay 20, 09:47 PM

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

identifiedMay 20, 08:45 PM

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

monitoringMay 20, 06:24 PM

We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 04:55 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 03:54 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 20, 03:43 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 21, 04:49 PM — Resolved May 21, 08:10 PM

SMS Delivery Delays from Twilio Phone Numbers to Airtel Kenya

4 updates
resolvedMay 21, 08:10 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya is operating normally.

monitoringMay 21, 06:11 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 21, 05:15 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 21, 04:49 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 21, 10:10 AM — Resolved May 21, 03:17 PM

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Liberty Mobile Puerto Rico

5 updates
resolvedMay 21, 03:17 PM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

monitoringMay 21, 02:09 PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 21, 01:07 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 21, 11:10 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 21, 10:10 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 21, 05:27 AM — Resolved May 21, 11:45 AM

SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to China Mobile Hong Kong

6 updates
resolvedMay 21, 11:45 AM

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong is operating normally.

monitoringMay 21, 11:45 AM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringMay 21, 07:43 AM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 21, 05:43 AM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 21, 05:28 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 21, 05:27 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 20, 06:36 PM — Resolved May 20, 11:41 PM

SMS Delivery Delays from Twilio Phone Numbers to Entel Peru

6 updates
resolvedMay 20, 11:41 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Entel network subscribers in Peru is operating normally.

monitoringMay 20, 10:05 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Entel network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 09:43 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 20, 07:42 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 06:42 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 20, 06:36 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 18, 06:42 PM — Resolved May 20, 11:15 PM

Delay in Getting Twilio/flows Templates Approved on Whatsapp

7 updates
resolvedMay 20, 11:15 PM

Our engineers have monitored the fix and confirmed the issue with WhatsApp templates has been resolved. All services are now operating normally at this time.

monitoringMay 20, 09:28 PM

Our engineers have deployed a fix for the issue causing delays in Twilio/Flows template approvals on WhatsApp. We are now monitoring the service to ensure stability and confirm that the issue is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 02:06 AM

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 19, 01:54 AM

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 18, 10:12 PM

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 18, 07:41 PM

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 18, 06:42 PM

Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 20, 04:04 PM — Resolved May 20, 09:37 PM

SMS Delivery Delays From Twilio Long Codes to Claro Colombia

5 updates
resolvedMay 20, 09:37 PM

The incident has been resolved and SMS delivery from Twilio Long Codes to Claro Colombia is operating normally.

monitoringMay 20, 07:31 PM

We have observed a recovery in SMS delivery from Twilio Long Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 05:24 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

identifiedMay 20, 04:17 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 20, 04:04 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 20, 01:52 PM — Resolved May 20, 06:14 PM

SMS Delivery Delays from Twilio Phone Numbers to MTN Nigeria

5 updates
resolvedMay 20, 06:14 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria is operating normally.

monitoringMay 20, 04:13 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 02:57 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 01:56 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 20, 01:52 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minormonitoringMay 20, 07:58 AM

SMS Delivery Failures From Network Subscribers to a Subset of Twilio Denmark Phone Numbers

16 updates
monitoringMay 26, 10:17 AM

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 26, 08:16 AM

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 25, 10:44 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 24, 10:41 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 23, 10:40 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 22, 10:35 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 21, 10:34 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 21, 06:34 AM

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedMay 20, 10:34 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedMay 20, 06:33 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 20, 04:32 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 03:32 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 20, 03:01 PM

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingMay 20, 11:00 AM

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingMay 20, 08:58 AM

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 20, 07:58 AM

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 19, 05:32 PM — Resolved May 20, 07:47 AM

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

9 updates
resolvedMay 20, 07:47 AM

The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.

monitoringMay 20, 05:45 AM

We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 03:37 AM

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 20, 01:36 AM

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 12:36 AM

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 20, 12:35 AM

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingMay 19, 08:35 PM

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingMay 19, 06:33 PM

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 19, 05:32 PM

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 19, 11:14 PM — Resolved May 20, 05:20 AM

SMS Delivery Delays from Twilio Phone Numbers to Orange France

5 updates
resolvedMay 20, 05:20 AM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in France is operating normally.

monitoringMay 20, 03:12 AM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 01:03 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 20, 12:02 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 19, 11:14 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 19, 08:16 PM — Resolved May 19, 11:24 PM

SMS Delivery Failures from a Subset of Twilio Short Codes to New Zealand

5 updates
resolvedMay 19, 11:24 PM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to New Zealand is operating normally.

monitoringMay 19, 11:23 PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 19, 09:16 PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 19, 08:33 PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 19, 08:16 PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

majorresolvedMay 19, 04:48 PM — Resolved May 19, 10:54 PM

SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Numbers to T-Mobile Czech Republic

7 updates
resolvedMay 19, 10:54 PM

The incident has been resolved and SMS delivery receipts from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic are operating normally.

monitoringMay 19, 08:59 PM

We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 19, 07:58 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 19, 05:56 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 19, 04:55 PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 19, 04:51 PM

We are continuing to investigate this issue.

investigatingMay 19, 04:48 PM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 19, 02:31 PM — Resolved May 19, 09:32 PM

Voice Call Failures from a Subset of Twilio Phone Numbers to Greece

4 updates
resolvedMay 19, 09:32 PM

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece are operating normally.

monitoringMay 19, 07:30 PM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 19, 03:35 PM

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 19, 02:31 PM

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 19, 06:42 PM — Resolved May 19, 07:37 PM

Intelligent Alerts - No Intelligent Alerts Are Sent to Customers

3 updates
resolvedMay 19, 07:37 PM

The issue affecting Intelligent Alerts delivery has been resolved. Service has been fully restored. We apologize for any inconvenience.

monitoringMay 19, 07:11 PM

The issue affecting Intelligent Alerts delivery has been resolved. Service has been fully restored. We will provide another update in 30 minutes or as soon as more information becomes available.

identifiedMay 19, 06:42 PM

We are currently experiencing an issue with Intelligent Alerts. Our team is actively investigating and working on a resolution. We expect to provide another update in 1 hour as soon as more information becomes available.

minorresolvedMay 19, 07:46 AM — Resolved May 19, 07:07 PM

SMS Delivery Delays and Failures From a Subset of Twilio Short Codes to Algar Telecom Brazil

7 updates
resolvedMay 19, 07:07 PM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil is operating normally.

monitoringMay 19, 05:07 PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 19, 03:02 PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 19, 02:15 PM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 19, 10:54 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingMay 19, 08:46 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 19, 07:46 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 19, 03:21 PM — Resolved May 19, 04:08 PM

One Console Voice Sip Domain Regional Pages Degraded

3 updates
resolvedMay 19, 04:08 PM

Issue with One Console Voice SIP Domain regional pages has been resolved and is operating normally at this time.

identifiedMay 19, 03:38 PM

Customers trying access SIP Domains details created on au1 and ie1 regions are facing an error that prevents the details from being displayed on OneConsole. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 19, 03:21 PM

Our monitoring systems have detected a potential issue with One Console Voice SIP Domain regional pages. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedMay 19, 05:57 AM — Resolved May 19, 12:50 PM

SMS Delivery Delays and Failures between Twilio Numbers and Hi3G in Denmark

6 updates
resolvedMay 19, 12:50 PM

The incident has been resolved and SMS delivery between Twilio and Hi3G network subscribers in Denmark is operating normally.

monitoringMay 19, 10:47 AM

We have observed a recovery in SMS delivery between Twilio Phone Numbers and Hi3G network subscribers in Denmark and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 19, 08:37 AM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedMay 19, 07:29 AM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 19, 06:57 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 19, 05:57 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 14, 08:50 PM — Resolved May 19, 12:01 PM

SMS Delivery Failures between Twilio Phone Numbers and AT&T in Mexico

14 updates
resolvedMay 19, 12:01 PM

The incident has been resolved and SMS delivery between Twilio Phone Numbers and AT&T network subscribers in Mexico is operating normally.

monitoringMay 19, 07:56 AM

We have observed a recovery in SMS delivery between Twilio Phone Numbers and AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 19, 05:54 AM

We have observed a recovery in SMS delivery between Twilio Phone Numbers and AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 18, 05:51 AM

Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 17, 05:46 AM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 16, 05:45 AM

Twilio customers may be experiencing SMS delivery failures and delays between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 15, 01:44 PM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedMay 15, 05:37 AM

Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedMay 15, 01:34 AM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 14, 11:34 PM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 14, 10:33 PM

Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedMay 14, 10:01 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 14, 08:58 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 14, 08:50 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 18, 10:45 PM — Resolved May 19, 08:34 AM

SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United States

7 updates
resolvedMay 19, 08:34 AM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States is operating normally.

monitoringMay 19, 06:31 AM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 19, 06:04 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedMay 19, 01:58 AM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 18, 11:58 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 18, 10:57 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 18, 10:45 PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 19, 05:07 AM — Resolved May 19, 05:45 AM

Whatsapp Conversations Outbound Delay

3 updates
resolvedMay 19, 05:45 AM

We are no longer experiencing Whatsapp conversations outbound messages delay. This incident has been resolved.

monitoringMay 19, 05:17 AM

We are observing recovery in Whatsapp conversations outbound messages delay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

investigatingMay 19, 05:07 AM

We are currently observing a spike in Whatsapp conversations outbound messages delay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 18, 10:09 PM — Resolved May 19, 03:36 AM

MMS Delivery Delays from Twilio Short Codes to AT&T United States

6 updates
resolvedMay 19, 03:36 AM

The incident has been resolved and MMS delivery from Twilio Short Codes to AT&T network subscribers in the United States is operating normally.

monitoringMay 19, 01:30 AM

We have observed a recovery in MMS delivery from Twilio Short Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 19, 01:23 AM

Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 18, 11:23 PM

Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 18, 10:22 PM

Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 18, 10:09 PM

Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 18, 08:36 PM — Resolved May 18, 11:38 PM

SMS Delivery Failures between Twilio Phone Numbers and Multiple Networks in Brazil

5 updates
resolvedMay 18, 11:38 PM

The incident has been resolved and SMS delivery between Twilio Phone Numbers and affected networks in Brazil is operating normally.

monitoringMay 18, 11:15 PM

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 18, 09:14 PM

We have observed a recovery in SMS delivery between Twilio Phone Numbers and multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 18, 08:51 PM

Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 18, 08:36 PM

Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 18, 03:56 PM — Resolved May 18, 05:12 PM

Text to Speech Messages Could Be Dropped

4 updates
resolvedMay 18, 05:12 PM

Text-to-speech, using Google Standard model has been resolved and is operating normally at this time.

monitoringMay 18, 04:41 PM

Text-to-speech using Google Standard model are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

identifiedMay 18, 04:29 PM

We're seeing failures on text-to-speech, using Google Standard model are intermittently failing. We expect to provide another update in 1 hours or as soon as more information becomes available.

investigatingMay 18, 03:56 PM

Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedMay 18, 02:08 PM — Resolved May 18, 02:52 PM

Intelligent Alerts Currently Unavailable

3 updates
resolvedMay 18, 02:52 PM

Intelligent Alerts unavailable for some customers has been resolved and is operating normally at this time.

monitoringMay 18, 02:22 PM

Intelligent Alerts Currently Unavailable is now operating normally. Alerts were unavailable during the impact window but were replayed. Impact Window: 6:05 AM PT - 6:40 AM PT. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

investigatingMay 18, 02:08 PM

We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide an update in 1 hour or as soon as more information becomes available.

minorresolvedMay 18, 09:10 AM — Resolved May 18, 10:46 AM

Issues Storing Real-Time Transcriptions in Conversational Intelligence

3 updates
resolvedMay 18, 10:46 AM

The issue preventing the storage of real-time transcripts and their subsequent intelligence analysis has been resolved, and Conversational Intelligence is operating normally at this time.

monitoringMay 18, 09:45 AM

Our engineers have implemented a fix and are monitoring system performance. We are currently seeing recovery for the storage of real-time transcripts and their subsequent intelligence analysis. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 18, 09:10 AM

We are currently investigating an issue where a small percentage of real-time transcripts generated via the transcription TwiML verb are failing to be stored in Conversational Intelligence. This is also preventing the subsequent intelligence analysis of those transcripts from being completed. Our team is actively working to resolve this service disruption, and we expect to provide another update in 2 hours or as soon as more information becomes available.

minorresolvedMay 16, 08:55 PM — Resolved May 17, 01:05 AM

Voice Call Failures from Network Subscribers to a Subset of Twilio El Salvador Phone Numbers

5 updates
resolvedMay 17, 01:05 AM

The incident has been resolved and voice calls from network subscribers to a subset of Twilio El Salvador Phone Numbers are operating normally.

monitoringMay 16, 11:01 PM

We have observed a recovery in voice calls from network subscribers to Twilio El Salvador Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 16, 09:56 PM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 16, 08:56 PM

Twilio customers may be experiencing voice call failures from network subscribers to Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedMay 16, 08:55 PM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 16, 09:28 PM — Resolved May 17, 12:58 AM

SMS Delivery Delays from Twilio to Zain Jordan

4 updates
resolvedMay 17, 12:58 AM

The incident has been resolved and SMS delivery from Twilio to Zain network subscribers in Jordan is operating normally.

monitoringMay 16, 11:03 PM

We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 16, 10:28 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 16, 09:28 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 16, 05:11 PM — Resolved May 17, 12:55 AM

SMS Delivery Delays From a Subset of Twilio Long Codes and Short Codes to Multiple Networks in Colombia

6 updates
resolvedMay 17, 12:55 AM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on affected networks in Colombia is operating normally.

monitoringMay 16, 10:54 PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 16, 09:24 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 16, 07:24 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 16, 06:24 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 16, 05:11 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 16, 10:51 AM — Resolved May 16, 01:57 PM

User Authentication Identity Gateway API High Latency in Multiple Countries

5 updates
resolvedMay 16, 01:57 PM

The incident has been resolved and User Authentication Identity Gateway API high latency in multiple countries is operating normally.

monitoringMay 16, 01:55 PM

We have observed a recovery in User Authentication Identity Gateway API high latency in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 16, 11:45 AM

We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 16, 11:04 AM

Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 16, 10:51 AM

Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 15, 02:37 PM — Resolved May 16, 02:03 AM

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Italy

7 updates
resolvedMay 16, 02:03 AM

The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Italy is operating normally.

monitoringMay 15, 09:59 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 15, 07:58 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 15, 06:04 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 15, 04:03 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 15, 03:03 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 15, 02:37 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 15, 06:20 AM — Resolved May 15, 10:17 PM

SMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in Thailand

9 updates
resolvedMay 15, 10:17 PM

The incident has been resolved and SMS delivery between Twilio Phone Numbers and affected networks in Thailand is operating normally.

monitoringMay 15, 09:03 PM

We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringMay 15, 05:03 PM

We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMay 15, 03:02 PM

We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 15, 12:04 PM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 15, 09:55 AM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 15, 08:54 AM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 15, 07:20 AM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 15, 06:20 AM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minoridentifiedMay 15, 08:51 PM

Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED

12 updates
identifiedMay 24, 10:21 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 23, 10:26 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 22, 10:32 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 21, 10:32 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 20, 10:34 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 19, 10:47 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 18, 11:09 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 17, 11:09 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 16, 11:45 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 15, 11:45 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

identifiedMay 15, 09:51 PM

We are continuing to investigate an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We expect to provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 15, 08:51 PM

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 14, 03:10 PM — Resolved May 15, 08:40 AM

SMS Delivery Delays from Twilio to Multiple Networks in Brunei Darussalam

9 updates
resolvedMay 15, 08:40 AM

The incident has been resolved and SMS delivery from Twilio to affected networks in Brunei Darussalam is operating normally.

monitoringMay 15, 07:15 AM

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 15, 03:57 AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedMay 14, 11:55 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedMay 14, 09:49 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 14, 08:47 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 14, 06:11 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingMay 14, 04:10 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMay 14, 03:10 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 15, 03:54 AM — Resolved May 15, 07:04 AM

SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States

4 updates
resolvedMay 15, 07:04 AM

The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to affected networks in the United States is operating normally.

monitoringMay 15, 05:11 AM

We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 15, 04:09 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 15, 03:54 AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 15, 03:01 AM — Resolved May 15, 05:43 AM

Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to United States

4 updates
resolvedMay 15, 05:43 AM

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.

monitoringMay 15, 03:36 AM

We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 15, 03:25 AM

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 15, 03:01 AM

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMay 14, 09:07 PM — Resolved May 14, 09:16 PM

SMS Delivery Failures from Twilio Phone Numbers to AT&T Mexico

4 updates
resolvedMay 14, 09:16 PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to AT&T network subscribers in Mexico is operating normally.

monitoringMay 14, 09:16 PM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMay 14, 09:10 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMay 14, 09:07 PM

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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