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Twilio Outage History

Past incidents and downtime events

Complete history of Twilio outages, incidents, and service disruptions. Showing 50 most recent incidents.

April 2026(42 incidents)

minorresolvedApr 10, 03:15 PM — Resolved Apr 11, 03:42 AM

SMS Delivery Delays From a Subset of Twilio Short Codes to Algar Brazil

7 updates
resolvedApr 11, 03:42 AM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar network subscribers in Brazil is operating normally.

monitoringApr 11, 01:36 AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 10, 10:41 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedApr 10, 06:35 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedApr 10, 04:29 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 10, 03:27 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 10, 03:15 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorinvestigatingApr 11, 02:48 AM

SMS Delivery Delays from Twilio to Datora Brazil

4 updates
investigatingApr 11, 09:49 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingApr 11, 05:49 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingApr 11, 03:48 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 11, 02:48 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedApr 10, 09:05 PM — Resolved Apr 10, 09:05 PM

500 Errors for Twilio Verify on the Twilio Console

1 update
resolvedApr 10, 09:11 PM

Twilio Verify on the Twilio Console was degraded on April 10th, 2026 between 10:48:40 AM PST and 10:55:40 AM PST. During this period of time customers may have experienced issues managing the Twilio Verify section in the Twilio Console. The issue has now been resolved.

minorresolvedApr 10, 10:38 AM — Resolved Apr 10, 07:58 PM

User Authentication Identity SNA and Gateway API Failures for T-Mobile in United States

8 updates
resolvedApr 10, 07:58 PM

The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.

monitoringApr 10, 07:54 PM

We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringApr 10, 05:53 PM

We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 10, 05:53 PM

Twilio customers may be experiencing User Authentication Identity API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 10, 04:50 PM

Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 10, 01:43 PM

Twilio customers may be experiencing User Authentication Identity Silent Network Auth and API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingApr 10, 11:41 AM

Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 10, 10:38 AM

Twilio customers may be experiencing User Authentication Identity SNA and Gateway API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedApr 10, 07:01 PM — Resolved Apr 10, 07:21 PM

On Call Engineers are Investigating

2 updates
resolvedApr 10, 07:21 PM

We have fully investigated the potential issue with Twilio Alarms triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

investigatingApr 10, 07:01 PM

Our monitoring systems have detected a potential issue with alarm event delivery. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedApr 10, 02:54 PM — Resolved Apr 10, 06:36 PM

Flex AI Copilot Failures Generating Notes

5 updates
resolvedApr 10, 06:36 PM

The issue creating notes using the AI Summarization feature has been resolved and the Agent Copilot UI within Flex is operating normally at this time.

monitoringApr 10, 04:36 PM

The Agent Copilot UI within Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 10, 04:02 PM

Our engineers have identified the issue causing approximately 30% of wrap-up notes generation requests to fail in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. We are working to deploy a fix and expect to provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 10, 03:02 PM

We are currently investigating an issue where approximately 30% of wrap-up notes generation requests are failing in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. Our engineering team is actively working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

investigatingApr 10, 02:54 PM

Our monitoring systems have detected a potential issue with Flex AI Copilot Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedApr 7, 11:23 PM — Resolved Apr 10, 02:10 PM

User Authentication Identity SNA Missing Redirects for Odido T-Mobile in Netherlands

14 updates
resolvedApr 10, 02:10 PM

The incident has been resolved and User Authentication Identity for Odido T-Mobile in the Netherlands is operating normally.

monitoringApr 10, 12:16 PM

We have observed a recovery in User Authentication Identity for Odido T-Mobile in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringApr 10, 10:11 AM

We have observed a recovery in User Authentication Identity for Odido T-Mobile in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 10, 06:47 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedApr 9, 07:16 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedApr 9, 06:46 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

identifiedApr 8, 02:46 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

identifiedApr 8, 02:44 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in Netherlands. Our team has identified the cause, and is actively working towards a resolution. We will share the next update within 16 hours, or sooner if additional information becomes available.

identifiedApr 8, 06:45 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedApr 8, 06:34 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedApr 8, 02:44 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedApr 8, 02:23 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedApr 8, 12:30 AM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 7, 11:23 PM

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedApr 10, 01:50 PM — Resolved Apr 10, 01:50 PM

SMS Delivery Failures from a Subset of Twilio Long Codes to Telekom South Africa

1 update
resolvedApr 10, 01:50 PM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa is operating normally.

minorresolvedApr 9, 03:04 PM — Resolved Apr 10, 11:17 AM

SMS Delivery Delays from Twilio to Pelephone and Ramy Levy Israel

10 updates
resolvedApr 10, 11:17 AM

The incident has been resolved and SMS delivery from Twilio to Pelephone and Ramy Levy network subscribers in Israel is operating normally.

monitoringApr 10, 09:20 AM

We have observed a recovery in SMS delivery from Twilio to Pelephone and Ramy Levy network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 10, 01:15 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedApr 10, 01:14 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedApr 9, 09:13 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedApr 9, 07:12 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 9, 06:11 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

identifiedApr 9, 04:32 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 9, 03:31 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 9, 03:04 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 10, 06:39 AM — Resolved Apr 10, 09:32 AM

User Authentication Identity API High Latency in Multiple Countries Across North America and Latin America

3 updates
resolvedApr 10, 09:32 AM

The incident has been resolved and User Authentication Identity in multiple countries across North America and Latin America is operating normally.

monitoringApr 10, 07:29 AM

We have observed a recovery in User Authentication Identity in USA, Brazil, Colombias across North America and Latin America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 10, 06:39 AM

Twilio customers may be experiencing User Authentication Identity API high latency across multiple networks in USA, Brazil, Colombia across North America and Latin America. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 9, 08:28 PM — Resolved Apr 10, 12:19 AM

SMS Delivery Delays from Twilio to Claro Peru

4 updates
resolvedApr 10, 12:19 AM

The incident has been resolved, and SMS delivery from the Twilio to Claro network subscribers in Peru is operating normally.

monitoringApr 9, 10:16 PM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 9, 09:28 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 9, 08:28 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 9, 03:35 PM — Resolved Apr 9, 07:12 PM

Voice Call Failures between a Subset of Twilio Colombia Phone Numbers and Multiple Networks in Colombia

4 updates
resolvedApr 9, 07:12 PM

The incident has been resolved and voice calls between a subset of Twilio Colombia Phone Numbers and network subscribers on affected networks in Colombia are operating normally.

monitoringApr 9, 05:10 PM

We have observed a recovery in voice calls between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 9, 04:07 PM

Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 9, 03:35 PM

Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 9, 12:51 PM — Resolved Apr 9, 06:59 PM

SMS Delivery Delays from Twilio to O2 Czech Republic

7 updates
resolvedApr 9, 06:59 PM

The incident has been resolved and SMS delivery from Twilio to O2 network subscribers in the Czech Republic is operating normally.

monitoringApr 9, 04:53 PM

We have observed a recovery in SMS delivery from Twilio to O2 network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 9, 04:51 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 9, 03:54 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingApr 9, 01:52 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team continuous actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 9, 01:52 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 9, 12:51 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 9, 02:28 PM — Resolved Apr 9, 06:53 PM

SMS Delivery Delays from Twilio to T-Mobile Czech Republic

5 updates
resolvedApr 9, 06:53 PM

The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic is operating normally.

monitoringApr 9, 04:55 PM

We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 9, 04:54 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 9, 03:32 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 9, 02:28 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 9, 12:51 PM — Resolved Apr 9, 04:26 PM

SMS Delivery Failures from Network Subscribers to a Subset of Twilio France Phone Numbers

4 updates
resolvedApr 9, 04:26 PM

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio France Phone Numbers is operating normally.

monitoringApr 9, 02:24 PM

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 9, 01:36 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 9, 12:51 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 9, 02:51 AM — Resolved Apr 9, 08:12 AM

SMS Delivery Delays and Delivery Receipt Delays from Twilio Short Codes to New Zealand

5 updates
resolvedApr 9, 08:12 AM

The incident has been resolved and SMS delivery and delivery receipts from Twilio Short Codes to New Zealand are operating normally.

monitoringApr 9, 06:13 AM

We have observed a recovery in SMS delivery and delivery receipts from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 9, 04:13 AM

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 9, 03:10 AM

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 9, 02:51 AM

Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 8, 11:29 PM — Resolved Apr 9, 06:23 AM

Billing Payment Processing for Mexican Peso Accounts

7 updates
resolvedApr 9, 06:23 AM

We have mitigated the issue and are observing recovery for customers who experienced account suspension despite successful payment processing. This incident has been resolved.

monitoringApr 9, 06:22 AM

We have mitigated the issue and are observing recovery for customers who experienced account suspension despite successful payment processing. This incident has been resolved. Thank you for your patience.

monitoringApr 9, 04:12 AM

We have mitigated the issue and observing recovery for customers who experienced account suspension despite successful payment processing. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 9, 01:42 AM

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. This incident has been moved back from monitoring to investigation as our team continues to actively look into the issue. We will provide another update within 4 hours or as soon as more information becomes available.

monitoringApr 9, 12:20 AM

We have identified the root cause and deployed a payment processing fix for accounts using Mexican Peso currency. Please retry any payments if you encountered errors during the day. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 8, 11:40 PM

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 8, 11:29 PM

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update as soon as more information becomes available.

minorresolvedApr 9, 02:07 AM — Resolved Apr 9, 03:13 AM

Mexico Customers Unable to Activate Their Accounts

2 updates
resolvedApr 9, 03:13 AM

We are closing this incident as it is being tracked under a duplicate incident. For any further updates, please refer to the following incident page: https://status.twilio.com/incidents/sgl34l18tvsy

investigatingApr 9, 02:07 AM

We are currently investigating an issue where some customers in Mexico using USD currency may experience problems with their account balance not updating successfully. This may result in account suspension and prevent activation. Our engineering team is actively investigating this issue. We will provide another update within 1 hour or as soon as more information becomes available. Thank you for your patience.

minorresolvedApr 8, 09:58 AM — Resolved Apr 8, 12:40 PM

SMS Delivery Delays and Failures To AT&T Mexico

3 updates
resolvedApr 8, 12:40 PM

We are no longer experiencing SMS delivery delays and failures when sending messages to AT&T Mexico. This incident has been resolved.

monitoringApr 8, 11:02 AM

We are observing recovery in SMS delivery delays when sending messages to AT&T Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 8, 09:58 AM

We are experiencing SMS delivery delays when sending messages To AT&T Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 8, 11:17 AM — Resolved Apr 8, 12:39 PM

SMS Delivery Delays and Failures from Twilio to AT&T Mexico

2 updates
resolvedApr 8, 12:39 PM

The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.

monitoringApr 8, 11:17 AM

We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

minorresolvedApr 8, 08:34 AM — Resolved Apr 8, 11:54 AM

SMS Delivery Receipt Delays and Delivery Failures from Twilio to DigiMobil (Movistar) Spain

6 updates
resolvedApr 8, 11:54 AM

The incident has been resolved and SMS delivery and delivery receipts from Twilio to DigiMobil (Movistar) network subscribers in Spain are operating normally.

monitoringApr 8, 11:04 AM

We have observed a recovery in SMS delivery receipts and SMS delivery from Twilio to DigiMobil (Movistar) network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 8, 09:38 AM

Twilio customers may be experiencing SMS delivery receipt delays and delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 8, 08:44 AM

Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may fail or succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 8, 08:37 AM

Twilio customers may be experiencing SMS delivery receipt delays and SMS delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 8, 08:34 AM

Twilio customers may be experiencing SMS delivery receipt delays and SMS delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 7, 03:33 PM — Resolved Apr 8, 08:31 AM

SMS Delivery Delays from Twilio to MTN Benin

7 updates
resolvedApr 8, 08:31 AM

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Benin is operating normally.

monitoringApr 8, 06:26 AM

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 7, 10:53 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedApr 7, 06:53 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedApr 7, 04:51 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 7, 03:41 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 7, 03:33 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 7, 04:22 PM — Resolved Apr 7, 09:23 PM

SMS Delivery Delays from Twilio to Vodafone Egypt

6 updates
resolvedApr 7, 09:23 PM

The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Egypt is operating normally.

monitoringApr 7, 07:58 PM

We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Egypt and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringApr 7, 05:56 PM

We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringApr 7, 05:55 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 7, 04:53 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 7, 04:22 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 7, 02:27 PM — Resolved Apr 7, 08:58 PM

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Brazil

6 updates
resolvedApr 7, 08:58 PM

The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Brazil is operating normally.

monitoringApr 7, 06:47 PM

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 7, 05:35 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedApr 7, 03:35 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 7, 02:34 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 7, 02:27 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 7, 04:40 PM — Resolved Apr 7, 08:05 PM

SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries

4 updates
resolvedApr 7, 08:05 PM

The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries is operating normally.

monitoringApr 7, 05:58 PM

We have observed a recovery in SMS delivery from Twilio to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 7, 05:15 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 7, 04:40 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedApr 7, 07:21 PM — Resolved Apr 7, 07:21 PM

Programmable Messaging API Affected

1 update
resolvedApr 7, 07:21 PM

Twilio Programmable Messaging API was degraded for 40 seconds between 6:37:10 and 6:37:50 Pacific Time on April 7, 2026. During this period of time customers may have experienced elevated rate of HTTP 500s from the send message API response. The issue has now been resolved.

minorresolvedApr 7, 07:06 AM — Resolved Apr 7, 12:15 PM

SMS Delivery Failures from Twilio to Etisalat Egypt

4 updates
resolvedApr 7, 12:15 PM

The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.

monitoringApr 7, 10:15 AM

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 7, 08:06 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 7, 07:06 AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 6, 10:52 PM — Resolved Apr 7, 01:48 AM

SMS Delivery Delays from Twilio to Lycamobile Germany

4 updates
resolvedApr 7, 01:48 AM

The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in Germany is operating normally.

monitoringApr 6, 11:31 PM

We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 6, 11:07 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 6, 10:52 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 6, 10:01 PM — Resolved Apr 7, 12:36 AM

SMS Delivery Failures from a Subset of Twilio Long Codes to WOM Colombia

4 updates
resolvedApr 7, 12:36 AM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia is operating normally.

monitoringApr 6, 10:38 PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 6, 10:09 PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 6, 10:01 PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 6, 08:26 PM — Resolved Apr 6, 10:16 PM

SMS Delivery Delays from Twilio to Mir Telecom and Tattelecom Russia

5 updates
resolvedApr 6, 10:16 PM

The incident has been resolved and SMS delivery from Twilio to Mir Telecom and Tattelecom network subscribers in Russia is operating normally.

monitoringApr 6, 08:52 PM

We are observing recovery in SMS delivery delays when sending messages to Mir Telecom & Tattelecom in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 6, 08:43 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Mir Telecom and Tattelecom network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 6, 08:29 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Mir Telecom and Tattelecom network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 6, 08:26 PM

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedApr 6, 09:17 AM — Resolved Apr 6, 05:40 PM

SMS Delivery Delays from Twilio to Telenor Pakistan

7 updates
resolvedApr 6, 05:40 PM

The incident has been resolved and SMS delivery from Twilio to Telenor network subscribers in Pakistan is operating normally

monitoringApr 6, 03:42 PM

We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 6, 02:09 PM

We are experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

monitoringApr 6, 11:54 AM

We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 6, 11:47 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingApr 6, 09:47 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 6, 09:17 AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 4, 11:44 PM — Resolved Apr 5, 04:29 AM

SMS Delivery Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers

4 updates
resolvedApr 5, 04:29 AM

We are no longer experiencing SMS delivery failures to from network subscribers to a subset of Twilio Israel Phone Numbers. This incident has been resolved.

monitoringApr 5, 02:55 AM

We are observing successful SMS delivery from network subscribers to a subset of Twilio Israel Phone Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2X hours or as soon as more information becomes available.

investigatingApr 5, 12:44 AM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team continue investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 4, 11:44 PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 4, 10:59 AM — Resolved Apr 4, 11:53 AM

Sms Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes

2 updates
resolvedApr 4, 11:53 AM

We are no longer experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. This incident has been resolved.

investigatingApr 4, 10:59 AM

We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 3, 09:26 PM — Resolved Apr 4, 02:58 AM

SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines

5 updates
resolvedApr 4, 02:58 AM

The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.

monitoringApr 4, 12:46 AM

We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 3, 10:54 PM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 3, 09:42 PM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingApr 3, 09:26 PM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 2, 01:39 PM — Resolved Apr 3, 01:35 AM

SMS Delivery Delays and Failure from Twilio to Ufone Pakistan

6 updates
resolvedApr 3, 01:35 AM

The incident has been resolved and SMS delivery from Twilio to Ufone network subscribers in Pakistan is operating normally.

monitoringApr 2, 11:37 PM

We have observed a recovery in SMS delivery from Twilio to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 2, 08:50 PM

Twilio customers may be experiencing SMS delivery delays and failure from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingApr 2, 04:49 PM

Twilio customers may be experiencing my be still having SMS delivery delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingApr 2, 02:31 PM

Twilio customers may be experiencing my be still having SMS delivery delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 2, 01:39 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 2, 09:43 PM — Resolved Apr 3, 12:47 AM

SMS Delivery Delays from Twilio to Orange Cameroon

3 updates
resolvedApr 3, 12:47 AM

The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.

monitoringApr 2, 10:35 PM

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 2, 09:43 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 2, 12:40 PM — Resolved Apr 2, 03:54 PM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to ETMTN Ethiopia

3 updates
resolvedApr 2, 03:54 PM

We are no longer experiencing SMS delivery delays when sending messages to ETMTN network subscribers in Ethiopia. This incident has been resolved.

monitoringApr 2, 02:03 PM

We are observing recovery in SMS delivery delays when sending messages to ETMTN network subscribers in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 2, 12:40 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to ETMTN network subscribers in Ethiopia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 1, 01:50 PM — Resolved Apr 2, 01:38 PM

SMS Delivery Delays and Failures to Orange Network in Egypt

6 updates
resolvedApr 2, 01:38 PM

We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Egypt. This incident has been resolved.

investigatingApr 2, 04:24 AM

We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigatingApr 1, 08:29 PM

We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingApr 1, 04:29 PM

We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingApr 1, 02:44 PM

We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 1, 01:50 PM

We are experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedApr 2, 01:24 PM — Resolved Apr 2, 01:24 PM

SMS Delivery Delays to Orange network in France via a subset of Twilio numbers

1 update
resolvedApr 2, 01:32 PM

Twilio Messaging was degraded for ~50 minutes between 10:05 and 10:58 UTC on 04/02/2026. During this period of time customers may have experienced Delivery Delays to Orange network in France. The issue has now been resolved.

minorresolvedApr 1, 03:18 PM — Resolved Apr 2, 08:38 AM

SMS Delivery Delays and Failures from Twilio to Claro Brazil

7 updates
resolvedApr 2, 08:38 AM

We are no longer experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. This incident has been resolved.

monitoringApr 2, 06:40 AM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringApr 2, 04:47 AM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 1, 10:14 PM

We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingApr 1, 06:14 PM

We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingApr 1, 04:14 PM

We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 1, 03:18 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 1, 04:36 AM — Resolved Apr 1, 10:15 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

6 updates
resolvedApr 1, 10:15 PM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

monitoringApr 1, 01:57 PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

monitoringApr 1, 08:20 AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringApr 1, 06:37 AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 1, 05:36 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 1, 04:36 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedApr 1, 03:13 PM — Resolved Apr 1, 04:11 PM

Intelligent Alerts unavailable

4 updates
resolvedApr 1, 04:11 PM

The issue with alerts has been resolved, and the service is functioning normally at this time.

monitoringApr 1, 03:48 PM

We are currently seeing recovery for Intelligent Alerts. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

investigatingApr 1, 03:27 PM

Twilio customers that are currently subscribed for Intelligent Alerts will not be notified on the latest alerts. We are currently restoring the data in our system and Intelligent Alerts should be available within 30 minutes.

investigatingApr 1, 03:13 PM

Our monitoring systems have detected a potential issue with alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

March 2026(8 incidents)

minorresolvedMar 31, 04:13 PM — Resolved Apr 3, 08:00 AM

SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal

10 updates
resolvedApr 3, 08:00 AM

We are no longer experiencing SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal. This incident has been resolved.

monitoringApr 3, 06:00 AM

We are observing recovery in SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedApr 2, 11:13 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange and Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available

monitoringApr 2, 11:32 AM

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingApr 1, 11:13 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingApr 1, 07:13 AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigatingMar 31, 11:16 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingMar 31, 07:15 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingMar 31, 05:14 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMar 31, 04:13 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMar 31, 07:01 PM — Resolved Apr 1, 06:16 AM

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Multiple Networks in Italy

6 updates
resolvedApr 1, 06:16 AM

We are no longer experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. This incident has been resolved.

monitoringApr 1, 04:13 AM

We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to subscribers across multiple networks in Italy. We will continue monitoring the service for an additional 2 hours to ensure full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringApr 1, 02:07 AM

We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMar 31, 10:07 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingMar 31, 08:01 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMar 31, 07:01 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

minorresolvedMar 31, 10:48 PM — Resolved Apr 1, 04:25 AM

SMS Delivery Delays from Twilio to Tunisie Telecom Tunisia

5 updates
resolvedApr 1, 04:25 AM

The incident has been resolved, and SMS delivery from the Twilio to Tunisie Telecom network subscribers in Tunisia is operating normally.

monitoringApr 1, 01:52 AM

We are observing recovery in SMS delivery delays when sending messages to Tunisie Telecom Tunisia. We will continue monitoring the service for an additional 2 hours to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoringMar 31, 11:52 PM

We are observing recovery in SMS delivery delays when sending messages to Tunisie Telecom Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMar 31, 10:53 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tunisie Telecom network subscribers in Tunisia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMar 31, 10:48 PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays from Twilio to Tunisie Telecom Tunisia. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

minorresolvedMar 31, 10:30 PM — Resolved Apr 1, 03:26 AM

SMS Delivery Delays from Twilio to DST Brunei Darussalam

4 updates
resolvedApr 1, 03:26 AM

We are no longer experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. This incident has been resolved.

monitoringApr 1, 01:27 AM

We have observed a recovery in SMS delivery from Twilio to DST network subscribers in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMar 31, 11:30 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMar 31, 10:30 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

noneresolvedMar 31, 09:00 PM — Resolved Mar 31, 09:00 PM

Delivery Failures on a Subset of Messages With Media

1 update
resolvedMar 31, 11:24 PM

Between 19:03 PM and 19:29 PM PT on March 30, an internal deployment caused a subset of messages with media to fail with Twilio error code 11200. The issue was promptly identified and the deployment was rolled back to restore normal service.

noneresolvedMar 31, 05:55 PM — Resolved Mar 31, 05:55 PM

Customers unable to onboard to Flex Classic

1 update
resolvedMar 31, 05:56 PM

Between 8:55 AM PT and 10:42 AM PT on 31 March 2026, customers were unable to onboard to Flex Classic. This issue has been resolved.

noneresolvedMar 31, 04:23 PM — Resolved Mar 31, 04:23 PM

Temporary Issues for WhatsApp Business Accounts onboarded on 25 March

1 update
resolvedMar 31, 05:05 PM

WhatsApp Business Accounts onboarded between 07:00 - 21:56 UTC were unable to receive inbound messages and delivery status updates for Self Signup Users.

minorresolvedMar 30, 10:56 PM — Resolved Mar 31, 03:27 PM

SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries

8 updates
resolvedMar 31, 03:27 PM

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia is operating normally.

monitoringMar 31, 02:38 PM

We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

monitoringMar 31, 12:40 PM

We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigatingMar 31, 06:34 AM

We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingMar 31, 02:16 AM

We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingMar 31, 12:26 AM

We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingMar 30, 11:25 PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMar 30, 10:56 PM

Our monitoring systems have detected a potential issue with SMS Delivery Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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