Zoom Outage History

We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting missing evaluations acknowledge button in Zoom Quality Management reports in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.

We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

This incident has been resolved.

The service degradation affecting a subset of users, causing intermittent meeting disconnects in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause of intermittent meeting disconnects affecting a subset of users in the US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting a subset of users, causing intermittent meeting disconnects in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected service has been restored.

The service degradation affecting multiple Zoom Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. Zoom Phone services remain unaffected. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. We will share updates as soon as they become available.

We are currently investigating a service degradation affecting multiple Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected service has been restored.

A service degradation affecting Zoom Learning Webpage has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have identified an issue with our external vendor where users are experiencing issues with Zoom Learning Webpage. We are actively working with our vendor partner to resolve this issue. We will share updates as soon as they become available.

We are currently investigating a service degradation affecting Zoom Learning Webpage. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

The service degradation affecting a subset of users with meeting summary email delivery when they have selected via email only has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are continuing to work on a fix for this issue.

We have successfully identified the root cause affecting a subset of users with meeting summary email delivery when they have selected via email only. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Zoom Website in UK region has been successfully resolved. Our team will continue to monitor the situation closely and will keep you informed of any further updates.

We are currently investigating a service degradation affecting Zoom Website in UK region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363

The service degradation with Zoom Clips affecting a subset of users has been successfully resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363 Our team will continue to monitor the situation closely and keep you informed of any further developments.

Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We have successfully identified the root cause of service degradation with Zoom Clips affecting a subset of users. This incident impacts only the users on Windows 11 after the latest version of Edge WebView2 was updated. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation with Zoom Clips affecting a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation with Zoom Scheduler has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting Zoom Scheduler for a subset of users. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation with Zoom Scheduler affecting a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The issue affecting a subset of users experiencing difficulties with Zoom Slides Generation in the US region has been successfully resolved. Our team will continue to monitor the situation closely and will keep you informed of any further developments.

We have identified the issue affecting a subset of users who are experiencing difficulties with Zoom Slides Generation in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting a subset of users who are experiencing difficulties with Zoom Slides Generation in US Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting calendar provisioning for new users has been successfully resolved. Our team will continue to monitor the situation closely and will keep you informed of any further updates.

We have identified the service degradation where new users may be experiencing issues with calendar provisioning. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation where new users may be experiencing issues with calendar provisioning. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

The service degradation with ZoomMate has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting ZoomMate services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation with ZoomMate services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The issue affecting Zoom Rooms Management and Workspaces Management has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have identified the service degradation with Zoom Rooms Management and Workspaces Management. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom Rooms Management and Workspaces Management in SA01 region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation with Developer Documentation Website has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting users ability to access documentation from the Developer Documentation Website. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting users ability to access documentation from Developer Documentation Website. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The issue preventing users ability to add Zoom app in Google Calendar Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Our team continue to work on a resolution with our partner, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We have successfully identified the root cause affecting users ability to add Zoom app in 3P Calendar Services. Our team is actively working on a resolution with our partner, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting users ability to add Zoom app in 3P Calendar Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The issue affecting customers using Polycom devices going offline has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

A significant number of Polycom devices are back online, and service has been restored for the majority of affected users. We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline. We will continue to monitor the service closely and provide further updates as progress is made. Thank you for your patience and understanding.

We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified. We will keep you informed with timely updates as progress is made.

We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Live Transcription services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have identified the service degradation affecting Live Transcription Services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

We are currently investigating a service degradation affecting Live Transcription Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively working with our carrier partner to resolve the issue. We will share updates as soon as they become available.

We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Live Transcription services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have identified the service degradation affecting Live Transcription Services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

We are currently investigating a service degradation with Live Transcription Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The issue affecting a subset of users with Apple Login for Zoom Sign-in has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have identified the service degradation affecting a subset of users with Apple Login for Zoom Sign-in. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting a subset of users with Apple Login for Zoom Sign-in. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

This incident has been resolved and the affected services have been restored.

The issue affecting Zoom Phone outbound calls has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Zoom AI Companion in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting Zoom AI Companion in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom AI Companion in US Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.