Zoom Outage History

This incident has been resolved, and inbound and outbound calling services for Zoom Phone and Zoom Contact Center are fully operational.

The service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting some inbound and outbound Toll Free Calls in the Japan Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This issue is on the far-end termination carrier and is outside of Zoom's control. As a result, we will be closing this incident. Thank you for your patience.

We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We have successfully identified the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We continue to investigate a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are currently investigating a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

We have successfully identified the root cause affecting Pardot Integration. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We continue to investigate the service degradation with Pardot integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are currently investigating a service degradation affecting Pardot Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We are investigating an intermittent service degradation impacting Zoom AI Companion meeting summaries in the India region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

The service degradation affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

The issue affecting AI companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are currently investigating a service degradation affecting AI Companion. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

Our carrier partner has successfully resolved the issue. Following a detailed investigation, we confirmed that the provider exchange functioned normally and was not impacted. However, a subset of customers in Japan experienced temporary disruptions with Zoom native inbound and outbound calls. Service has now been fully restored.

We continue to work with our carrier for the issue affecting calls in the Japan region. We will keep you informed with timely updates as progress is made.

We have identified an issue with our underlying carrier in the Japan region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom Phone Service. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

The service degradation with MeetingAIC and Transcript failures in the UK Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting MeetingAIC and Transcript failures in the UK Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation with MeetingAIC and Transcript failures in the UK region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

We are currently investigating a service degradation affecting Zoom App Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

The issue affecting Zoom email in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have successfully identified the root cause affecting Zoom email in US region. We will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

We are continuing to investigate this issue & will provide updates as soon as there is more information to share.

We are continuing to investigate this issue & will provide updates as soon as there is more information to share.

We are currently investigating a delay in Zoom email in US region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

We are currently investigating a service degradation affecting Zoom Meeting Recording transcript for Hebrew language in US and Europe Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

We have successfully resolved the issue where a subset of users may have experienced an issue with sharing feature for Zoom Web Clips and Notes in Europe Region. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting a subset of users may experience an issue with sharing feature for Zoom Web Clips and Notes in Europe Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

This incident has been resolved and the affected services have been restored.

A small subset a users may have experienced call drops from 20:11 UTC to 20:29 UTC. The service degradation with Zoom Phone - North America has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

This incident has been resolved and the affected services have been restored.

The service degradation affecting outbound SMS service in Australia Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting outbound SMS service in Australia Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting outbound SMS service in Australia Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Zoom integration for the Google Workspace add-on has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting Zoom integration for the Google Workspace add-on. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom integration for the Google Workspace add-on Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The issue affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services in South Africa region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services. Our team is actively working with our carrier partner, and the outbound call issue has been resolved and currently working on a resolution for inbound call issue and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services. Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services. Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Zoom Whiteboard and Notes in Europe Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting Zoom Whiteboard and Notes in Europe Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation affecting Zoom Whiteboard and Notes in Europe Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The issue with subset of users experiencing delay with Continuous Meeting Chat Service in Saudi Arabia region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are currently investigating a service degradation affecting subset of users experiencing delay with Continuous Meeting Chat Service in Saudi Arabia region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation affecting Zoom Services in Saudi Arabia impacting a subset of users has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are currently investigating a service degradation affecting Zoom Services in Saudi Arabia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

The service degradation affecting Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.

We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.

We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.

We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.

We continue to investigate a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We continue to investigate a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We continue to investigate a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We continue to investigate a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

We are currently investigating a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

Our underlying carrier partner has resolved the issue affecting outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting outbound SMS delivery. Our carrier is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to investigate this issue & will provide updates as soon as there is more information to share.

We are currently investigating a service degradation affecting outbound SMS delivery. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

We have identified and resolved a service degradation of Zoom Docs Gallery that impacted a subset of users from approximately 18:26 UTC to 18:38 UTC on 12/28/25. Our team will continue to monitor the situation closely and keep you informed of any further developments.

This incident has been resolved and the affected services have been restored.

We are continuing to monitor the situation of processing Meeting Recording Transcriptions of Zoom Revenue Accelerator. We will keep you informed of any further developments.

We are continuing to monitor the situation of processing Meeting Recording Transcriptions of Zoom Revenue Accelerator. We will keep you informed of any further developments.

We are continuing to monitor the situation of processing Meeting Recording Transcriptions of Zoom Revenue Accelerator. We will keep you informed of any further developments.

The latency in processing Meeting Recording Transcriptions of Zoom Revenue Accelerator has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are currently investigating the latency in processing Meeting Recording Transcriptions of Zoom Revenue Accelerator. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

The service degradation with Zoom Clips in the US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting Zoom Clips in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are currently investigating a service degradation with Zoom Clips in the US Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

We have mitigated the issue affecting the Zoom Room Health dashboard. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We are currently investigating a service degradation affecting subset of users ability to access Zoom Rooms Dashboard in US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

We have resolved the issue affecting ZVA Voice Agent for Non-English languages. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

We have successfully identified the root cause affecting ZVA Voice Agent for Non-English languages. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

This incident has been resolved and the affected services have been restored.

The issue affecting Quality Management interaction services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause affecting Quality Management interaction services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

We are currently investigating a service degradation affecting Quality Management interaction services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved.

We have resolved the issue with our provider & Zoom services are recovered. Our team will continue to monitor the situation closely and keep you informed of any further developments. Services Impacted: Zoom Meeting, Web, Chat, Docs, WFM, ZP, ZCC and ZVA

We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.

This incident has been resolved and the affected services have been restored.

The issue affecting intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We continue to investigate intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue

We continue to investigate intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

A subset of users are experiencing intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

This incident has been resolved and the affected services have been restored.

A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience

We have successfully identified the root cause where a subset of users are still experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

We have successfully identified the root cause where a subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.