Zoom Outage History
Past incidents and downtime events
Complete history of Zoom outages, incidents, and service disruptions. Showing 50 most recent incidents.
March 2026(15 incidents)
Service Degradation with Meeting Conversations Missing in ZRA (Zoom Revenue Accelerator) Conversation List Across US Regions
4 updates
This incident has been resolved.
The service degradation affecting meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause affecting meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation with meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Webpages of zoom.us, Zoom Rooms, Zoom Contact Center Analytics.
2 updates
This incident has been resolved and the affected services have been restored.
On 03/18/2026, Between 7:25 UTC to 8:05 UTC, users may have experienced issues with accessing some of the webpages of zoom.us, Zoom Rooms, Zoom Contact Center Analytics. This incident has been resolved and the affected services have been restored.
Service degradation affecting Zoom phone outbound calls to Australia and New Zealand impacting a subset of users.
2 updates
This incident has been resolved and the affected services have been restored.
Between 19:42 UTC on 03/17/2026 and 03:23 UTC on 3/18/2026, A subset of users experienced issues with Zoom phone outbound calls to Australia and New Zealand. The incident is now resolved, and all affected services are fully restored.
Service Degradation Affecting Zoom AIC and Zoom Virtual Agent in US region.
8 updates
This incident has been resolved and the affected services have been restored.
The service degradation affecting Zoom AIC and Zoom Virtual Agent in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
We have successfully identified the root cause affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
We are currently investigating a service degradation affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Real Time Media Streams (RTMS)
5 updates
This incident has been resolved and the affected services have been restored.
The service degradation affecting Real Time Media Stream has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Our team continues to work on a resolution. An update will be provided when more information becomes available. Thank you for your patience.
We have successfully identified the root cause affecting Real Time Media Streams. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation with Real Time Media Streams. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Services in Saudi Arabia
4 updates
This incident has been resolved and the affected services have been restored.
The service degradation affecting Zoom Services in Saudi Arabia has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause affecting Zoom Services in Saudi Arabia Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting any file related operations in Saudi Arabia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting 3rd Party Integration with Zoom AI Companion.
4 updates
This incident has been resolved and the affected services have been restored.
The service degradation affecting 3rd party integration with Zoom AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause of service degradation affecting 3rd party integration with Zoom AI Companion. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting 3rd party integration with Zoom AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Issues Affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia
5 updates
This incident has been resolved and the affected services have been restored.
Our underlying carrier partner has resolved the issue affecting inbound and outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We continue to work with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.
We have identified the issue affecting inbound and outbound SMS delivery. We are working with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A subset of users experienced issues with inbound and outbound PSTN one way audio calls in Japan region.
2 updates
This incident has been resolved and the affected services have been restored.
On 03/09/2026, Between 01:07 UTC - 01:49 UTC, A subset of users experienced issues with inbound and outbound PSTN one way audio calls in Japan region. Our vendor has resolved the issue and the affected services have been restored.
Issue where Zoom Rooms are not able to join Microsoft Teams Meetings.
12 updates
This incident has been resolved and the affected services have been restored.
An issue where Zoom Rooms users are not able to join Microsoft Teams Meetings has been successfully resolved by our vendor. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
We have successfully identified the root cause where Zoom Rooms are not able to join Microsoft Teams Meetings. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating an issue where Zoom Rooms are not able to join Microsoft Teams Meetings Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation for a Subset of Users Affecting the Offline Status in Zoom Rooms
3 updates
This incident has been resolved.
The service degradation with Offline status for Zoom Rooms in the admin dashboard has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.
We are currently investigating a service degradation for a subset of users that is only impacting the offline status for Zoom Rooms in the admin dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Billing and Payments Web Pages.
7 updates
This incident has been resolved and the affected services have been restored.
The service degradation affecting Zoom Billing and Payments web pages in all the regions has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. We continue to work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We continue to identify a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We are currently investigating a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A subset of customers globally are observing messages being delayed for delivery.
3 updates
This incident has been resolved.
The issue affecting customers messages being delayed for delivery has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
A subset of customers globally are observing messages being delayed for delivery. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Meeting SDK
3 updates
This incident has been resolved and the affected services have been restored.
The service degradation affecting subset of meeting SDK developers has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We are currently investigating a service degradation affecting subset of meeting SDK developers unable to authenticate. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Subset of users might have experienced a delay with Zoom Phone Voicemail/Recording/Call Log and Live meeting dashboard.
3 updates
This incident has been resolved.
This incident has been resolved.
On 03/03/2026, Between 00:00 UTC to 00:30 UTC, Subset of users may have experienced issues with Zoom Phone Voicemail/Recording/Call Log and Live meeting dashboard . This incident has been mitigated and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.
February 2026(20 incidents)
Service degradation affecting report generation on the Zoom Dashboard.
8 updates
This incident has been resolved and the affected services have been restored.
The issue affecting generating and downloading report from Zoom Dashboard has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting generate or download report from Zoom Dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation
14 updates
This incident has been resolved and the affected services have been restored.
The issue that was causing search delays for customers across Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes Our team continues to diligently work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We are continuing to investigate this issue.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team continue to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service degradation with Hebrew offline transcription for ZRA and Zoom Phone
12 updates
This incident has been resolved and the affected services have been restored.
The service degradation affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. We will keep you informed with timely updates as progress is made. Thank you for your patience.
We continue to identify the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
We are continuing to investigate this issue.
We are investigating the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Service Degradation with Zoom Virtual Agent.
7 updates
This incident has been resolved and the affected services have been restored.
Our vendor has successfully resolved the issue affecting Zoom virtual agent. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
We have identified the issue affecting Zoom virtual agent. We are working with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting Zoom virtual agent. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Zoom Contact Center Service Degradation in the North America Region
2 updates
This incident has been resolved.
On 2/25/2026 between 18:15 UTC to 18:35 UTC Zoom Contact Center experienced call drops in the North America region. The issue has been resolved and will continue to monitor. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Service Degradation Affecting Zoom Services in Sao Paulo
5 updates
This incident has been resolved and the affected services have been restored.
The service degradation affecting Zoom Services in Sao Paulo has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause affecting Zoom Services in Sao Paulo. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting Zoom Services in Soa Paulo. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We are currently investigating a service degradation affecting Zoom Services in Sao Paulo. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting AIC Web Search for a subset of users in US Region
3 updates
This incident has been resolved and the affected services have been restored.
Our third party vendor has successfully resolved the issue which affected AIC Web Search for a subset of users in the US Region. We will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.
We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Service Degradation Affecting Zoom Virtual Agent for a Subset of users in North America
2 updates
This incident has been resolved.
On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Service Degradation Affecting Zoom SMS Service in US and Canada Region
2 updates
This incident has been resolved and the affected services have been restored.
Between 02/11/2026 23:07 UTC and 23:15 UTC, a subset of users may have experienced issues with SMS Delivery from a subset of Twilio Long Codes to AT&T in US and Canada Region. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Zoom.us was inaccessible for a subset of users in the Ohio region in North America
2 updates
This incident has been resolved
On 2/10/2026, between 15:13 UTC and 18:25 UTC on February 10, 2026, a subset of users routing through Cleveland, Ohio experienced connectivity errors caused by network timeouts. A fix has been implemented, and all traffic has returned to normal levels.
Service degradation with clinical notes service.
8 updates
This incident has been resolved and the affected services have been restored.
The service degradation with Clinical Notes has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
We have identified the issue causing service degradation affecting Clinical Notes. We are working with the vendor and will provide updates as we have them.
We are currently investigating a service degradation affecting Clinical notes impacting a subset of users.
A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions.
3 updates
After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
We have successfully identified the root cause for a subset of users experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A subset of users might have experienced an issue with Microsoft OneDrive for Organizations App.
3 updates
This incident has been resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments. Please note that Zoom Virtual Agent remained fully operational and was not impacted at any point during this event.
On 02/05/2026, Between 06:05 AM UTC to 08:30 AM UTC, Subset of users may have experienced issues with Microsoft OneDrive for Organizations App. This incident has been resolved and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Outbound call issue with particular Provider Exchange Partners in the Australia Region.
2 updates
This incident has been resolved.
Between 02/04/2026, 18:00 UTC and 22:09 UTC, users of a particular Provider Exchange Partners in the Australia Region would have experienced issues with outbound calls for Zoom Phone, no impacts on inbound traffic. We have mitigated the issue and we will continue to monitor.
A subset of users in Australia experienced issues with Inbound and Outbound SMS.
2 updates
This incident has been resolved and the affected services have been restored.
On 02/4/2026, Between 04:25 UTC to 08:20 UTC, A subset of users in Australia experienced issues with Inbound and Outbound SMS. Our carrier partner has resolved the issue and the affected services have been restored.
Service Degradation Affecting Zoom Virtual Agent in Saudi Arabia region
4 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
The service degradation affecting Zoom Virtual Agent in Saudi Arabia region has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We are currently investigating a service degradation with Zoom Virtual Agent in Saudi Arabia region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A subset of users in Jeddah may have experienced call disconnections.
2 updates
This incident has been resolved and the affected services have been restored.
On 02/03/2026, between 11:20 UTC and 11:25 UTC, a subset of users in Jeddah may have experienced call disconnections. This incident has been resolved, and the affected services have been restored.
Service Degradation affecting some Inbound and Outbound calls for Zoom Phone and Zoom Contact Center in the Japan Region
4 updates
This incident has been resolved, and inbound and outbound calling services for Zoom Phone and Zoom Contact Center are fully operational.
The service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause affecting some inbound and outbound Toll Free Calls in the Japan Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service degradation affected Zoom Phone’s Outbound, Inbound Calls, and Cloud Recordings in Frankfurt, Germany region.
2 updates
This incident has been resolved.
On 02/02/2026, between 9:12 UTC to 9:22 UTC, users experienced service degradation on Zoom Phone’s Outbound, Inbound Calls, and Cloud Recordings in Frankfurt, Germany region. This incident has been resolved and the affected services have been restored.
Issue with Zoom Whiteboard Engagement Service for free users in US region.
2 updates
This incident has been resolved and the affected services have been restored.
On Feb 01 between 04:10 AM UTC - 05:06 AM UTC free users might have experienced issues with Zoom Whiteboard Engagement feature in US region. We have successfully resolved the issue. Our team will continue to monitor the situation closely and keep you informed of any further developments.
January 2026(15 incidents)
Issue affecting a subset of Zoom Phone outbound calls in United Kingdom.
6 updates
This issue is on the far-end termination carrier and is outside of Zoom's control. As a result, we will be closing this incident. Thank you for your patience.
We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. We will keep you informed with timely updates as progress is made. Thank you for your patience.
We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We have successfully identified the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We continue to investigate a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We are currently investigating a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Pardot Integration
4 updates
After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
We have successfully identified the root cause affecting Pardot Integration. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We continue to investigate the service degradation with Pardot integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We are currently investigating a service degradation affecting Pardot Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Contact Center in the Saudi Arabia region.
4 updates
This incident has been resolved and the affected services have been restored.
The service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Partial Outage Affecting WhatsApp Integration
5 updates
This incident has been resolved and the affected services have been restored.
The partial outage affecting WhatsApp Integration has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Our team continues to work on a resolution, and we will provide additional updates as they become available. Thank you for your patience.
We have successfully identified the root cause affecting WhatsApp Integration. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation with WhatsApp Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Intermittent service degradation impacting Zoom AI Companion meeting summaries in the India region.
3 updates
After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We are investigating an intermittent service degradation impacting Zoom AI Companion meeting summaries in the India region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Services
5 updates
The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
The service degradation affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service degradation affecting Conference Room Connector SIP calls in Tian Jin Data Center.
2 updates
This incident has been resolved.
Between 01/23/2026 12:50 UTC and 01/26/2026 10:50 UTC, A subset of users specifically using the Conference Room Connector service via SRV (Service) DNS records in the Tian Jin data centre may have experienced SIP call errors. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Intermittent issue affecting Zoom AI Companion in US and AU region
3 updates
This incident has been resolved.
The issue affecting AI companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We are currently investigating a service degradation affecting AI Companion. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Zoom Phone Service Degradation in Japan
5 updates
This incident has been resolved and the affected services have been restored.
Our carrier partner has successfully resolved the issue. Following a detailed investigation, we confirmed that the provider exchange functioned normally and was not impacted. However, a subset of customers in Japan experienced temporary disruptions with Zoom native inbound and outbound calls. Service has now been fully restored.
We continue to work with our carrier for the issue affecting calls in the Japan region. We will keep you informed with timely updates as progress is made.
We have identified an issue with our underlying carrier in the Japan region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation affecting Zoom Phone Service. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting MeetingAIC and Transcript failures in the UK Region
4 updates
This incident has been resolved.
The service degradation with MeetingAIC and Transcript failures in the UK Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have successfully identified the root cause affecting MeetingAIC and Transcript failures in the UK Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
We are currently investigating a service degradation with MeetingAIC and Transcript failures in the UK region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A subset of users may have experienced issues with Zoom Meetings in Singapore Region
2 updates
This incident has been resolved and the affected services have been restored.
Between 01/22/2026 03:42 UTC and 03:50 UTC, a subset of users may have experienced issues with Zoom Meetings in Singapore Region. The issue has been resolved and we will continue to monitor and provide updates as soon as there is more information to share.
Service Degradation Affecting Zoom App Integration
2 updates
After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
We are currently investigating a service degradation affecting Zoom App Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Zoom AI service degradation impacting Image generation in the US region.
2 updates
This incident has been resolved.
On 1/20/2026 between 12:04 UTC to 12:15 UTC - Users might have experienced issues with Zoom AI Image generation in the US region. Our engineers mitigated the issue, this incident has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
A subset of users may experience short delay in email delivery in US region.
13 updates
This incident has been resolved.
The issue affecting Zoom email in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We have successfully identified the root cause affecting Zoom email in US region. We will keep you informed with timely updates as progress is made. Thank you for your patience.
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
We are continuing to investigate this issue & will provide updates as soon as there is more information to share.
We are continuing to investigate this issue & will provide updates as soon as there is more information to share.
We are currently investigating a delay in Zoom email in US region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Meeting Recording transcript for Hebrew language in US and Europe Region.
2 updates
After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
We are currently investigating a service degradation affecting Zoom Meeting Recording transcript for Hebrew language in US and Europe Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.