Z

Zoom Outage History

Past incidents and downtime events

Complete history of Zoom outages, incidents, and service disruptions. Showing 50 most recent incidents.

April 2026(17 incidents)

minorresolvedApr 29, 03:45 PM — Resolved Apr 29, 06:56 PM

Service Degradation Affecting Zoom Clinical Notes in United States

5 updates
resolvedApr 29, 06:56 PM

This incident has been resolved.

monitoringApr 29, 06:45 PM

Our vendor has successfully resolved the issue affecting Zoom Clinical Notes in United States. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.

identifiedApr 29, 06:19 PM

We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 29, 05:16 PM

We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 29, 03:45 PM

We have identified an issue with our external vendor in United States where users are experiencing issues with Zoom Clinical Notes. We are actively working with vendor partner to resolve the issue. We will share updates as soon as they become available.

noneresolvedApr 28, 06:08 AM — Resolved Apr 28, 07:21 AM

Service Degradation Affecting Zoom Services in Canada.

2 updates
resolvedApr 28, 07:21 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 28, 06:08 AM

On April 28, between 04:50 UTC - 05:37 UTC Users might have experienced issue using Zoom services in Canada. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

noneresolvedApr 27, 11:45 AM — Resolved Apr 27, 12:14 PM

Service Degradation Affecting Zoom Contact Center in Europe region

2 updates
resolvedApr 27, 12:14 PM

This incident has been resolved and the affected services have been restored.

monitoringApr 27, 11:45 AM

On 04/27/2026, Between 10:58 AM UTC to 11:23 AM UTC, Users may have experienced issues with Zoom Contact Center in Europe region This incident has been resolved and the affected services have been restored.

noneresolvedApr 23, 03:14 PM — Resolved Apr 23, 03:41 PM

Service Degradation in Zoom Virtual Agent - Voice bot in North America region

2 updates
resolvedApr 23, 03:41 PM

This incident has been resolved and the affected services have been restored.

monitoringApr 23, 03:14 PM

The issue affecting Zoom Virtual Agent - Voice bot in North America region from 06:32 AM PDT to 07:13 AM PDT (April 23) has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

minorresolvedApr 23, 04:11 AM — Resolved Apr 23, 04:42 AM

Service Degradation Affecting Zoom Phone Services in North America.

3 updates
resolvedApr 23, 04:42 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 23, 04:28 AM

The issue affecting Zoom Phone Services in North America has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

investigatingApr 23, 04:11 AM

We are currently investigating a service degradation affecting Zoom Phone Services in North America. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedApr 20, 06:05 AM — Resolved Apr 20, 10:06 AM

Service Degradation Affecting Live Transcriptions in Zoom Client 7.0.0 and Above

5 updates
resolvedApr 20, 10:06 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 20, 09:19 AM

The issue affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedApr 20, 08:14 AM

Our team continue to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 20, 06:25 AM

We have successfully identified the root cause affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingApr 20, 06:05 AM

We are currently investigating a service degradation affecting Zoom Client 7.0.2 users to view live transcriptions in Meetings. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedApr 18, 02:29 AM — Resolved Apr 18, 07:22 AM

Service Degradation Affecting SMS Delivery in North America Region.

5 updates
resolvedApr 18, 07:22 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 18, 07:12 AM

The service degradation impacting SMS Delivery in North America region has been successfully resolved by our vendor and a downstream carrier. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedApr 18, 05:44 AM

We are actively working with our vendor on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 18, 03:59 AM

We have successfully identified the root cause of a service degradation impacting SMS Delivery in North America region. We are actively working with our vendor on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingApr 18, 02:29 AM

We are currently investigating a service degradation impacting SMS Delivery in North America region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedApr 16, 04:24 PM — Resolved Apr 16, 08:54 PM

Service Degradation Affecting Zoom Rooms Microsoft Teams Meeting Direct Guest join feature.

6 updates
resolvedApr 16, 08:54 PM

This incident has been resolved.

monitoringApr 16, 08:40 PM

The issue with our underlying provider affecting Zoom Rooms Microsoft Teams Meeting Direct Guest join feature has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedApr 16, 07:41 PM

Our team continue to work with our underlying provider affecting Zoom Rooms Microsoft Teams Meeting Direct Guest join feature and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 16, 06:41 PM

Our team continue to work with our underlying provider affecting Zoom Rooms Microsoft Teams Meeting Direct Guest join feature and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 16, 05:44 PM

Our team continue to work with our underlying provider affecting Zoom Rooms Microsoft Teams Meeting Direct Guest join feature and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 16, 04:24 PM

We have identified an issue with our underlying provider affecting Zoom Rooms Microsoft Teams Meeting Direct Guest join feature. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

minorresolvedApr 16, 07:12 AM — Resolved Apr 16, 11:37 AM

Service Degradation Affecting Meeting Joins for Users with WEBRTC 2.0 feature in Amsterdam and Germany.

5 updates
resolvedApr 16, 11:37 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 16, 09:02 AM

The issue preventing users with WEBRTC 2.0 feature ability to join Zoom meetings in Amsterdam and Germany has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedApr 16, 08:30 AM

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 16, 07:16 AM

We have successfully identified the root cause preventing users with WEBRTC 2.0 feature with joining meetings in Amsterdam and Germany. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingApr 16, 07:12 AM

We are currently investigating a service degradation affecting users with WEBRTC 2.0 feature ability to join Zoom meetings in Amsterdam and Germany. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

maintenanceresolvedApr 14, 01:31 PM — Resolved Apr 15, 01:31 AM

Service Degradation Affecting Client login, AI Chat Compose, Meeting joining features & Dashboards in the Europe Region

3 updates
resolvedApr 15, 01:31 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 14, 01:34 PM

On 4/14/2026 between 12:28 UTC to 12:58 UTC, a subset of users may have experienced issues with Client login, AI Chat Compose, Meeting joining features & Dashboards in the Europe Region. Will continue to monitor the services. This incident has been resolved and the affected services have been restored. Thank you for your patience.

investigatingApr 14, 01:31 PM

On 4/14/2026 between 12:28 UTC to 12:58 UTC, a subset of users may have experienced issues with Client login, AI Chat Compose, Meeting joining features & Dashboards in the Europe Region. This incident has been resolved and the affected services have been restored.

minorresolvedApr 14, 04:18 PM — Resolved Apr 14, 06:26 PM

Service degradation affecting Trimming Meeting Recording in Europe Region

3 updates
resolvedApr 14, 06:26 PM

This incident has been resolved.

monitoringApr 14, 05:27 PM

The issue affecting trimming Meeting Recordings for subset of users in Europe region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

investigatingApr 14, 04:18 PM

We are currently investigating a service degradation impacting Trimming Meeting Recordings for subset of users in Europe region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedApr 11, 09:01 AM — Resolved Apr 11, 09:51 AM

Service Degradation Affecting Zoom Blog and Contact Us Webpages.

4 updates
resolvedApr 11, 09:51 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 11, 09:41 AM

The issue affecting Zoom Blog and Contact Us webpages has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedApr 11, 09:39 AM

We have identified the issue affecting Zoom Blog and Contact Us webpages. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingApr 11, 09:01 AM

We are currently investigating a service degradation affecting Zoom Blog and Contact Us webpages. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedApr 9, 04:19 AM — Resolved Apr 9, 05:05 AM

Service Degradation Affecting Zoom Meetings via Web Client in Saudi Arabia.

3 updates
resolvedApr 9, 05:05 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 9, 04:39 AM

The issue preventing users from joining meetings via Web client in Saudi Arabia has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

investigatingApr 9, 04:19 AM

We are currently investigating a service degradation affecting users ability to join Zoom meetings via web client in Saudi Arabia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

noneresolvedApr 7, 05:17 PM — Resolved Apr 7, 05:28 PM

Service Degradation Affecting Zoom Phone and Zoom Contact Center in the Singapore Region

2 updates
resolvedApr 7, 05:28 PM

This incident has been resolved and the affected services have been restored.

monitoringApr 7, 05:17 PM

On 4/7/2026 between 16:42 UTC to 16:53 UTC, a subset of users may have experienced issues with Zoom Phone and Zoom Contact center with call drops in Singapore region. This incident has been resolved and the affected services have been restored.

noneresolvedApr 4, 08:22 AM — Resolved Apr 4, 08:32 AM

Service Degradation of Zoom Phone Calls Affected a Subset of Users in North America Region.

2 updates
resolvedApr 4, 08:32 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 4, 08:22 AM

On 04/04/2026, between 6:05 UTC and 7:50 UTC, a subset of users may have experienced issues with Zoom Phone calls in North America region. This incident has been resolved and the affected services have been restored.

minorresolvedApr 1, 09:24 PM — Resolved Apr 4, 05:21 AM

Service Degradation Affecting A Subset of Users with Zoom Chat in the North America Region

20 updates
resolvedApr 4, 05:21 AM

This incident has been resolved and the affected services have been restored.

monitoringApr 4, 04:40 AM

The service degradation affecting a subset of users with Zoom Chat in the North America Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedApr 3, 09:53 PM

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 3, 12:57 PM

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 3, 04:53 AM

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 3, 12:53 AM

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 2, 08:21 PM

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 2, 06:03 PM

Our teams continue to actively work towards a resolution. An update will be provided when more information becomes available.

identifiedApr 2, 01:51 PM

Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 2, 08:28 AM

Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedApr 2, 06:20 AM

We have successfully identified the root cause affecting a subset of users using Zoom Chat in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingApr 2, 04:53 AM

We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingApr 2, 03:59 AM

We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingApr 2, 02:55 AM

We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingApr 2, 01:52 AM

We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingApr 2, 12:51 AM

We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingApr 1, 11:21 PM

We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingApr 1, 10:46 PM

We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingApr 1, 10:07 PM

We continue to investigate service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingApr 1, 09:24 PM

We are currently investigating a service degradation with a subset of users who upgraded Zoom Workplace client to 7.0.0 or 7.0.1 (Windows) version who are experiencing Zoom Chat stuck at "connecting..." status. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

noneresolvedApr 2, 09:05 PM — Resolved Apr 2, 09:18 PM

Service Degradation Affecting Zoom Contact Center in North America Region

2 updates
resolvedApr 2, 09:18 PM

This incident has been resolved.

monitoringApr 2, 09:05 PM

We have resolved a service degradation with Zoom Contact Center in North America Region. Our team is actively monitoring the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

March 2026(21 incidents)

noneresolvedMar 31, 05:28 PM — Resolved Apr 1, 03:15 AM

Service Degradation Affecting Sign In and Joining Meetings

1 update
resolvedMar 31, 05:28 PM

A subset of users might have experienced error code 1132 with sign in and joining meetings. On 03/31/206 Between 03:15 UTC to 17:02 UTC, A subset of us may have experienced error code 1132 with sign in and joining meetings. This incident has been resolved and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.

minorresolvedMar 31, 01:38 PM — Resolved Mar 31, 03:56 PM

Service Degradation Affecting Zoom Phone Outbound Calls in India.

4 updates
resolvedMar 31, 03:56 PM

This incident has been resolved and the affected services have been restored.

monitoringMar 31, 03:17 PM

The issue affecting Zoom Phone Outbound Calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 31, 01:45 PM

We have successfully identified the root cause affecting Zoom Phone Outbound Calls in India. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingMar 31, 01:38 PM

We are currently investigating a service degradation affecting Zoom Phone Outbound Calls in India. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

noneresolvedMar 31, 12:36 PM — Resolved Mar 31, 12:51 PM

Issue affecting Zoom Phone Outbound calls in Hyderabad Region

2 updates
resolvedMar 31, 12:51 PM

This incident has been resolved and the affected services have been restored.

monitoringMar 31, 12:36 PM

On 2026-03-31 11:08 to 12:25 UTC users might have experienced issues with Zoom Phone outbound calls in the Hyderabad region. We have successfully resolved this issue. Our team will continue to monitor the situation closely and keep you informed of any further developments.

minorresolvedMar 30, 04:55 PM — Resolved Mar 30, 05:55 PM

Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration

4 updates
resolvedMar 30, 05:55 PM

This incident has been resolved and the affected services have been restored.

monitoringMar 30, 05:37 PM

The service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 30, 05:01 PM

We have identified an issue with our vendor partner impacting Zoom Phone and Zoom Contact Center PCI integration. We are actively working with our vendor partner to resolve the issue. We will share updates as soon as they become available.

investigatingMar 30, 04:55 PM

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 27, 03:53 AM — Resolved Mar 27, 10:35 AM

Service degradation affecting a subset of admins using Workspace Reservation Dashboard

9 updates
resolvedMar 27, 10:35 AM

This incident has been resolved and the affected services have been restored.

monitoringMar 27, 10:21 AM

The service degradation affecting Zoom Workspace Reservation Dashboard data has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 27, 09:32 AM

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

identifiedMar 27, 08:32 AM

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

identifiedMar 27, 07:01 AM

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

identifiedMar 27, 05:49 AM

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

identifiedMar 27, 04:46 AM

We have successfully identified an issue affecting a subset of admins, which results in incorrect data being displayed on the Zoom Workspace Reservation Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingMar 27, 04:27 AM

We continue to investigate service degradation affecting a subset of admins, which results in incorrect data being displayed on the Zoom Workspace Reservation Dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingMar 27, 03:53 AM

We are currently investigating service degradation affecting a subset of admins, which results in incorrect data being displayed on the Zoom Workspace Reservation Dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 26, 09:42 PM — Resolved Mar 26, 10:41 PM

Service Degradation Affecting Zoom Virtual Agent - Voice bot in North America

3 updates
resolvedMar 26, 10:41 PM

This incident has been resolved.

monitoringMar 26, 10:34 PM

The service degradation affecting Zoom Virtual Agent - Voice bot in the North America region has been successfully resolved.

identifiedMar 26, 09:42 PM

We have identified a service degradation with Zoom Virtual Agent - Voice bot in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 19, 09:39 PM — Resolved Mar 19, 10:11 PM

Service Degradation with Meeting Conversations Missing in ZRA (Zoom Revenue Accelerator) Conversation List Across US Regions

4 updates
resolvedMar 19, 10:11 PM

This incident has been resolved.

monitoringMar 19, 09:59 PM

The service degradation affecting meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 19, 09:47 PM

We have successfully identified the root cause affecting meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingMar 19, 09:39 PM

We are currently investigating a service degradation with meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

noneresolvedMar 18, 08:26 AM — Resolved Mar 18, 08:48 AM

Service Degradation Affecting Webpages of zoom.us, Zoom Rooms, Zoom Contact Center Analytics.

2 updates
resolvedMar 18, 08:48 AM

This incident has been resolved and the affected services have been restored.

monitoringMar 18, 08:26 AM

On 03/18/2026, Between 7:25 UTC to 8:05 UTC, users may have experienced issues with accessing some of the webpages of zoom.us, Zoom Rooms, Zoom Contact Center Analytics. This incident has been resolved and the affected services have been restored.

noneresolvedMar 18, 04:43 AM — Resolved Mar 18, 04:53 AM

Service degradation affecting Zoom phone outbound calls to Australia and New Zealand impacting a subset of users.

2 updates
resolvedMar 18, 04:53 AM

This incident has been resolved and the affected services have been restored.

monitoringMar 18, 04:43 AM

Between 19:42 UTC on 03/17/2026 and 03:23 UTC on 3/18/2026, A subset of users experienced issues with Zoom phone outbound calls to Australia and New Zealand. The incident is now resolved, and all affected services are fully restored.

minorresolvedMar 17, 02:30 AM — Resolved Mar 17, 08:08 AM

Service Degradation Affecting Zoom AIC and Zoom Virtual Agent in US region.

8 updates
resolvedMar 17, 08:08 AM

This incident has been resolved and the affected services have been restored.

monitoringMar 17, 07:38 AM

The service degradation affecting Zoom AIC and Zoom Virtual Agent in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 17, 06:35 AM

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

identifiedMar 17, 05:18 AM

We have successfully identified the root cause affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingMar 17, 04:50 AM

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

investigatingMar 17, 03:54 AM

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

investigatingMar 17, 03:14 AM

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

investigatingMar 17, 02:30 AM

We are currently investigating a service degradation affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 16, 05:37 PM — Resolved Mar 16, 07:56 PM

Service Degradation Affecting Real Time Media Streams (RTMS)

5 updates
resolvedMar 16, 07:56 PM

This incident has been resolved and the affected services have been restored.

monitoringMar 16, 07:42 PM

The service degradation affecting Real Time Media Stream has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 16, 06:48 PM

Our team continues to work on a resolution. An update will be provided when more information becomes available. Thank you for your patience.

identifiedMar 16, 05:49 PM

We have successfully identified the root cause affecting Real Time Media Streams. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingMar 16, 05:37 PM

We are currently investigating a service degradation with Real Time Media Streams. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 13, 05:13 PM — Resolved Mar 13, 05:41 PM

Service Degradation Affecting Zoom Services in Saudi Arabia

4 updates
resolvedMar 13, 05:41 PM

This incident has been resolved and the affected services have been restored.

monitoringMar 13, 05:32 PM

The service degradation affecting Zoom Services in Saudi Arabia has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 13, 05:23 PM

We have successfully identified the root cause affecting Zoom Services in Saudi Arabia Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingMar 13, 05:13 PM

We are currently investigating a service degradation affecting any file related operations in Saudi Arabia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 12, 03:10 PM — Resolved Mar 12, 04:13 PM

Service Degradation Affecting 3rd Party Integration with Zoom AI Companion.

4 updates
resolvedMar 12, 04:13 PM

This incident has been resolved and the affected services have been restored.

monitoringMar 12, 04:03 PM

The service degradation affecting 3rd party integration with Zoom AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 12, 03:59 PM

We have successfully identified the root cause of service degradation affecting 3rd party integration with Zoom AI Companion. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingMar 12, 03:10 PM

We are currently investigating a service degradation affecting 3rd party integration with Zoom AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 12, 01:14 AM — Resolved Mar 12, 04:14 AM

Issues Affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia

5 updates
resolvedMar 12, 04:14 AM

This incident has been resolved and the affected services have been restored.

monitoringMar 12, 03:58 AM

Our underlying carrier partner has resolved the issue affecting inbound and outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 12, 02:53 AM

We continue to work with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedMar 12, 01:53 AM

We have identified the issue affecting inbound and outbound SMS delivery. We are working with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingMar 12, 01:14 AM

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

noneresolvedMar 9, 06:01 AM — Resolved Mar 9, 06:11 AM

A subset of users experienced issues with inbound and outbound PSTN one way audio calls in Japan region.

2 updates
resolvedMar 9, 06:11 AM

This incident has been resolved and the affected services have been restored.

monitoringMar 9, 06:01 AM

On 03/09/2026, Between 01:07 UTC - 01:49 UTC, A subset of users experienced issues with inbound and outbound PSTN one way audio calls in Japan region. Our vendor has resolved the issue and the affected services have been restored.

minorresolvedMar 5, 08:43 PM — Resolved Mar 6, 02:25 PM

Issue where Zoom Rooms are not able to join Microsoft Teams Meetings.

12 updates
resolvedMar 6, 02:25 PM

This incident has been resolved and the affected services have been restored.

monitoringMar 6, 02:14 PM

An issue where Zoom Rooms users are not able to join Microsoft Teams Meetings has been successfully resolved by our vendor. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 6, 11:02 AM

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

identifiedMar 6, 07:53 AM

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

identifiedMar 6, 05:48 AM

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

identifiedMar 6, 03:49 AM

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

identifiedMar 6, 01:48 AM

We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.

identifiedMar 6, 12:45 AM

We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.

identifiedMar 5, 11:43 PM

We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.

identifiedMar 5, 10:43 PM

We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.

identifiedMar 5, 09:30 PM

We have successfully identified the root cause where Zoom Rooms are not able to join Microsoft Teams Meetings. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingMar 5, 08:43 PM

We are currently investigating an issue where Zoom Rooms are not able to join Microsoft Teams Meetings Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 5, 09:16 PM — Resolved Mar 5, 11:09 PM

Service Degradation for a Subset of Users Affecting the Offline Status in Zoom Rooms

3 updates
resolvedMar 5, 11:09 PM

This incident has been resolved.

monitoringMar 5, 10:16 PM

The service degradation with Offline status for Zoom Rooms in the admin dashboard has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.

investigatingMar 5, 09:16 PM

We are currently investigating a service degradation for a subset of users that is only impacting the offline status for Zoom Rooms in the admin dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 5, 02:42 PM — Resolved Mar 5, 08:45 PM

Service Degradation Affecting Zoom Billing and Payments Web Pages.

7 updates
resolvedMar 5, 08:45 PM

This incident has been resolved and the affected services have been restored.

monitoringMar 5, 08:26 PM

The service degradation affecting Zoom Billing and Payments web pages in all the regions has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedMar 5, 08:13 PM

We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. We continue to work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

identifiedMar 5, 05:56 PM

We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

identifiedMar 5, 05:56 PM

We continue to identify a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

identifiedMar 5, 03:03 PM

We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingMar 5, 02:42 PM

We are currently investigating a service degradation affecting Zoom Billing and Payments web pages in all the regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 5, 05:12 PM — Resolved Mar 5, 06:19 PM

A subset of customers globally are observing messages being delayed for delivery.

3 updates
resolvedMar 5, 06:19 PM

This incident has been resolved.

monitoringMar 5, 06:01 PM

The issue affecting customers messages being delayed for delivery has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

investigatingMar 5, 05:12 PM

A subset of customers globally are observing messages being delayed for delivery. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedMar 4, 04:41 PM — Resolved Mar 4, 05:40 PM

Service Degradation Affecting Zoom Meeting SDK

3 updates
resolvedMar 4, 05:40 PM

This incident has been resolved and the affected services have been restored.

monitoringMar 4, 05:25 PM

The service degradation affecting subset of meeting SDK developers has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

investigatingMar 4, 04:41 PM

We are currently investigating a service degradation affecting subset of meeting SDK developers unable to authenticate. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

noneresolvedMar 3, 01:20 AM — Resolved Mar 3, 02:05 AM

Subset of users might have experienced a delay with Zoom Phone Voicemail/Recording/Call Log and Live meeting dashboard.

3 updates
resolvedMar 3, 02:05 AM

This incident has been resolved.

monitoringMar 3, 01:41 AM

This incident has been resolved.

monitoringMar 3, 01:20 AM

On 03/03/2026, Between 00:00 UTC to 00:30 UTC, Subset of users may have experienced issues with Zoom Phone Voicemail/Recording/Call Log and Live meeting dashboard . This incident has been mitigated and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments.

February 2026(12 incidents)

minorresolvedFeb 27, 03:52 AM — Resolved Feb 27, 05:26 PM

Service degradation affecting report generation on the Zoom Dashboard.

8 updates
resolvedFeb 27, 05:26 PM

This incident has been resolved and the affected services have been restored.

monitoringFeb 27, 04:07 PM

The issue affecting generating and downloading report from Zoom Dashboard has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedFeb 27, 03:38 PM

We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedFeb 27, 11:39 AM

We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedFeb 27, 07:48 AM

We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedFeb 27, 05:02 AM

We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedFeb 27, 04:08 AM

We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingFeb 27, 03:52 AM

We are currently investigating a service degradation affecting generate or download report from Zoom Dashboard. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedFeb 26, 05:20 PM — Resolved Feb 27, 05:24 PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

14 updates
resolvedFeb 27, 05:24 PM

This incident has been resolved and the affected services have been restored.

monitoringFeb 27, 04:04 PM

The issue that was causing search delays for customers across Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

investigatingFeb 27, 03:39 PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

investigatingFeb 27, 11:35 AM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

investigatingFeb 27, 07:47 AM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

investigatingFeb 27, 03:41 AM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

investigatingFeb 27, 01:29 AM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

investigatingFeb 26, 11:54 PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

investigatingFeb 26, 10:04 PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingFeb 26, 08:43 PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes Our team continues to diligently work to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingFeb 26, 06:26 PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingFeb 26, 06:17 PM

We are continuing to investigate this issue.

investigatingFeb 26, 05:28 PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team continue to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingFeb 26, 05:20 PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedFeb 26, 04:20 PM — Resolved Feb 27, 10:22 AM

Service degradation with Hebrew offline transcription for ZRA and Zoom Phone

12 updates
resolvedFeb 27, 10:22 AM

This incident has been resolved and the affected services have been restored.

monitoringFeb 27, 08:02 AM

The service degradation affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedFeb 27, 05:35 AM

We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.

identifiedFeb 27, 03:35 AM

We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.

identifiedFeb 27, 01:35 AM

We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.

identifiedFeb 26, 11:52 PM

We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.

identifiedFeb 26, 09:43 PM

We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.

identifiedFeb 26, 07:22 PM

We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. We will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedFeb 26, 05:57 PM

We continue to identify the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.

identifiedFeb 26, 05:51 PM

We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.

investigatingFeb 26, 04:42 PM

We are continuing to investigate this issue.

investigatingFeb 26, 04:20 PM

We are investigating the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

minorresolvedFeb 25, 03:00 PM — Resolved Feb 25, 08:06 PM

Service Degradation with Zoom Virtual Agent.

7 updates
resolvedFeb 25, 08:06 PM

This incident has been resolved and the affected services have been restored.

monitoringFeb 25, 07:53 PM

Our vendor has successfully resolved the issue affecting Zoom virtual agent. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.

identifiedFeb 25, 07:39 PM

We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedFeb 25, 05:50 PM

We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedFeb 25, 04:42 PM

We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.

identifiedFeb 25, 03:43 PM

We have identified the issue affecting Zoom virtual agent. We are working with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingFeb 25, 03:00 PM

We are currently investigating a service degradation affecting Zoom virtual agent. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

noneresolvedFeb 25, 07:09 PM — Resolved Feb 25, 07:19 PM

Zoom Contact Center Service Degradation in the North America Region

2 updates
resolvedFeb 25, 07:19 PM

This incident has been resolved.

monitoringFeb 25, 07:09 PM

On 2/25/2026 between 18:15 UTC to 18:35 UTC Zoom Contact Center experienced call drops in the North America region. The issue has been resolved and will continue to monitor. Our team will continue to monitor the situation closely and keep you informed of any further developments.

minorresolvedFeb 20, 06:31 PM — Resolved Feb 20, 08:02 PM

Service Degradation Affecting Zoom Services in Sao Paulo

5 updates
resolvedFeb 20, 08:02 PM

This incident has been resolved and the affected services have been restored.

monitoringFeb 20, 07:46 PM

The service degradation affecting Zoom Services in Sao Paulo has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedFeb 20, 07:10 PM

We have successfully identified the root cause affecting Zoom Services in Sao Paulo. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingFeb 20, 06:36 PM

We are currently investigating a service degradation affecting Zoom Services in Soa Paulo. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

investigatingFeb 20, 06:31 PM

We are currently investigating a service degradation affecting Zoom Services in Sao Paulo. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

minorresolvedFeb 16, 10:02 PM — Resolved Feb 16, 10:41 PM

Service Degradation Affecting AIC Web Search for a subset of users in US Region

3 updates
resolvedFeb 16, 10:41 PM

This incident has been resolved and the affected services have been restored.

monitoringFeb 16, 10:30 PM

Our third party vendor has successfully resolved the issue which affected AIC Web Search for a subset of users in the US Region. We will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.

identifiedFeb 16, 10:02 PM

We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

noneresolvedFeb 13, 09:46 PM — Resolved Feb 13, 09:51 PM

Service Degradation Affecting Zoom Virtual Agent for a Subset of users in North America

2 updates
resolvedFeb 13, 09:51 PM

This incident has been resolved.

monitoringFeb 13, 09:46 PM

On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

noneresolvedFeb 11, 11:49 PM — Resolved Feb 12, 12:24 AM

Service Degradation Affecting Zoom SMS Service in US and Canada Region

2 updates
resolvedFeb 12, 12:24 AM

This incident has been resolved and the affected services have been restored.

monitoringFeb 11, 11:49 PM

Between 02/11/2026 23:07 UTC and 23:15 UTC, a subset of users may have experienced issues with SMS Delivery from a subset of Twilio Long Codes to AT&T in US and Canada Region. Our team will continue to monitor the situation closely and keep you informed of any further developments.

noneresolvedFeb 10, 07:50 PM — Resolved Feb 10, 07:56 PM

Zoom.us was inaccessible for a subset of users in the Ohio region in North America

2 updates
resolvedFeb 10, 07:56 PM

This incident has been resolved

monitoringFeb 10, 07:50 PM

On 2/10/2026, between 15:13 UTC and 18:25 UTC on February 10, 2026, a subset of users routing through Cleveland, Ohio experienced connectivity errors caused by network timeouts. A fix has been implemented, and all traffic has returned to normal levels.

minorresolvedFeb 10, 01:53 PM — Resolved Feb 10, 07:08 PM

Service degradation with clinical notes service.

8 updates
resolvedFeb 10, 07:08 PM

This incident has been resolved and the affected services have been restored.

monitoringFeb 10, 06:56 PM

The service degradation with Clinical Notes has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

identifiedFeb 10, 06:12 PM

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

identifiedFeb 10, 05:12 PM

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

identifiedFeb 10, 04:07 PM

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

identifiedFeb 10, 03:07 PM

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

identifiedFeb 10, 02:07 PM

We have identified the issue causing service degradation affecting Clinical Notes. We are working with the vendor and will provide updates as we have them.

investigatingFeb 10, 01:53 PM

We are currently investigating a service degradation affecting Clinical notes impacting a subset of users.

minorresolvedFeb 9, 10:58 AM — Resolved Feb 9, 12:50 PM

A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions.

3 updates
resolvedFeb 9, 12:50 PM

After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

identifiedFeb 9, 11:13 AM

We have successfully identified the root cause for a subset of users experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

investigatingFeb 9, 10:58 AM

A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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