Is Intercom down or is it my website widget?

To distinguish Intercom downtime from a local widget issue: (1) Check www.intercomstatus.com for the Messenger service status. (2) Open your browser console (F12) and look for errors loading intercom.io scripts. (3) Try opening app.intercom.com directly — if the Intercom app loads, the issue may be in your widget installation. (4) Search 'Intercom down' on X for real-time developer reports.

What happens to customer conversations when Intercom is down?

During a major Intercom outage: new incoming messages from customers may not be delivered to your Inbox, automated replies (bots, workflows) may fail to trigger, and your support team won't see new conversations in real time. Messages sent during an outage are typically queued and delivered once service is restored — customers generally don't lose their message content.

What does Intercom status "degraded" mean?

Degraded Intercom status means the service is operational but slower than normal. Messenger may load slowly, message delivery may be delayed, and bot responses may take longer to trigger. Support agents can still work in the Inbox, but may experience delays or need to refresh more frequently.

Intercom / Customer Messaging

Intercom Status: How to Check If Intercom Is Down Right Now (2026)

Q: Where is the official Intercom status page?

Intercom's official status page is at www.intercomstatus.com. It shows real-time status for the Intercom Messenger, Inbox, API, Notifications, and other key services. Subscribe to email or webhook notifications for incident updates. For independent monitoring, use apistatuscheck.com.

Q: How do I get alerts when Intercom goes down?

Subscribe to email or webhook notifications at www.intercomstatus.com, follow @intercom on X, or use API Status Check Alert Pro for independent endpoint monitoring. For customer support teams, having Intercom uptime alerts ensures you can proactively notify customers when messaging is unavailable.

Updated June 2026 · 7 min read · API Status Check

Quick Answer

Check Intercom status at www.intercomstatus.com (official) or search “Intercom down” on X/Twitter for real-time reports. If your Intercom widget isn't loading, also check your site's browser console for JavaScript errors on intercom.io scripts.

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The Official Intercom Status Page

Intercom maintains its official status page at www.intercomstatus.com. This page shows real-time status for all Intercom services:

Messenger: The chat widget embedded on your website/app — the primary touchpoint customers use to reach your team

Inbox: The support team's workspace where agents see, reply to, and manage customer conversations

Notifications: Email, in-app, and push notifications sent to customers and agents via Intercom

API: REST API for programmatic access — used to create/update users, send messages, and integrate with third-party tools

Fin AI Agent: Intercom's AI-powered support bot that automatically resolves customer queries

Outbound Messaging: Proactive messages, product tours, banners, and campaigns sent to users

Help Center: Customer-facing knowledge base hosted on help.yourcompany.com or a custom domain

What Each Intercom Status Means

Operational: All Intercom services working normally. If your Messenger widget still isn't loading, check your website's Content Security Policy (CSP) settings, ad blockers, or browser extensions that may be blocking intercom.io scripts.

Degraded Performance: Intercom is working but slower than usual. Messages may take longer to deliver, bot responses may be delayed, and the Inbox may feel sluggish. Customers can still reach your team but may experience slight delays in widget loading.

Partial Outage: A specific Intercom service is down while others remain functional. Common example: the Messenger is down but the Inbox and API are operational (agents can still reply to existing conversations, but no new conversations can be started). Check which specific component is affected.

Major Outage: Core Intercom services are unavailable. Customers cannot start new conversations, messages are not delivered, and agents may not receive new tickets. This directly impacts customer support capacity.

Under Maintenance: Planned maintenance window. Intercom typically schedules maintenance during off-peak hours and provides advance notice.

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The Business Impact of Intercom Downtime

Intercom sits at the intersection of sales, marketing, and customer support. Downtime affects multiple teams simultaneously:

Customer Support Blind Spot

Support

When the Messenger is down, customer issues go unreported. Frustrated customers who can't reach support will turn to Twitter/X to complain publicly, or escalate to chargebacks. Support teams lose visibility into real-time customer problems.

Sales Conversations Lost

Sales

If Intercom is your sales chat tool, prospects visiting your pricing page can't start a conversation. High-intent leads that would have converted via live chat are lost during outages — and they often don't come back.

Automated Workflows Frozen

Product

Onboarding sequences, in-app messages, and product tours triggered by user actions stop firing during outages. New users may miss critical onboarding steps if Intercom is down when they first sign up.

API Integration Failures

Engineering

Third-party integrations (HubSpot, Salesforce, Stripe) that push data to Intercom via API will fail. User segments, conversation data, and CRM sync all break until the API is restored.

5 Ways to Check Intercom Status Right Now

Official Intercom Status Page

Visit www.intercomstatus.com for real-time status by service. Subscribe to email or webhook notifications for incident updates.

www.intercomstatus.com →

Browser Console Network Check

Open DevTools (F12) on your site and check the Network tab. Filter by 'intercom' to see if Intercom scripts are loading. 4xx or 5xx errors on js.intercomcdn.com or api.intercom.io confirm a service issue.

F12 → Network → filter: "intercom" → check for failed requests (red rows)

X/Twitter Search

Search 'Intercom down' on X. SaaS companies, startup founders, and support managers report Intercom issues in real time.

Search X for 'Intercom down' →

Test the Intercom API Directly

If your integration uses the Intercom API, test a simple API call with your access token to verify API availability.

curl -X GET 'https://api.intercom.io/me' -H 'Authorization: Bearer YOUR_TOKEN' -H 'Accept: application/json'

Intercom Community & Support

Intercom's community forum at community.intercom.com often has threads about active issues. For paid plans, Intercom's support team (reachable via email or their own Messenger) can confirm active incidents.

Intercom Community →

Common Intercom Issues During Outages

These are the symptoms you'll see when Intercom is experiencing issues:

"Intercom chat widget not loading / blank bubble icon"Intercom's JavaScript or CDN may be down. Check your browser console for errors on js.intercomcdn.com. Also test with ad blockers disabled — some blockers block Intercom by default.

""Something went wrong" in Intercom Messenger"Intercom's backend servers are struggling. Your message may or may not have been sent. Check www.intercomstatus.com before asking customers to retry.

"Intercom Inbox not loading for agents"The Inbox UI (app.intercom.com) may be experiencing issues independently of the Messenger. Try a hard refresh or different browser. Check status.intercomstatus.com for the Inbox component specifically.

"Intercom API returning 503 Service Unavailable"The Intercom API is overloaded or down. Implement exponential backoff for API requests. Queue webhooks and API calls for retry — Intercom also retries failed webhook deliveries.

"Fin AI not responding / bot messages delayed"Intercom's AI infrastructure may be under load or experiencing issues separately from the core Messenger. Check the Fin AI component on intercomstatus.com. Customers should still be able to reach human agents.

"Intercom notifications not sending (email/push)"The Notifications service may be degraded. Transactional emails and outbound campaigns may be delayed or queued. Check the Notifications component on intercomstatus.com.

Intercom Reliability & Uptime History

99.9%+

Historical uptime

Intercom typically maintains high availability with infrequent major incidents

2-4x/year

Notable incidents

Partial or major outages affecting multiple services simultaneously

< 4 hours

Avg major incident duration

Most significant outages are resolved within a business day

Intercom is used for customer-facing messaging, which means outages directly impact customer experience and satisfaction scores. Unlike internal tools, Intercom downtime is immediately visible to your customers — having a backup communication channel (email fallback, status page notice) is essential for customer-facing teams. Also see: Zendesk status guide and Freshdesk status guide for alternative customer support platforms.

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What to Do When Intercom Is Down

Immediate Steps

Check www.intercomstatus.com to confirm it's not just your organization
Notify your support team immediately — they may be confused about why the Inbox is broken
Post a notice on your status page (if you have one) informing customers chat is temporarily unavailable
Route inbound customers to your email support address as a temporary fallback
Subscribe to incident updates on www.intercomstatus.com

Long-Term Resilience

Always display a support email address alongside your Intercom widget — never make chat your only support channel
Set up Intercom monitoring so your team knows about outages before customers call in
Configure a custom offline message in Intercom so customers know when to expect a response
Test your Intercom integration regularly — don't wait for customers to report the widget is broken
Keep a backup support inbox (support@yourcompany.com) that doesn't depend on Intercom

Frequently Asked Questions

Where is the official Intercom status page?

Intercom's official status page is at www.intercomstatus.com. It shows real-time status for the Messenger, Inbox, API, Notifications, Fin AI, and Help Center. You can subscribe to email or webhook notifications to receive incident updates automatically.

Will customers lose their messages sent during an Intercom outage?

Generally no — Intercom queues messages sent during outages and delivers them once service is restored. However, customers may not receive an immediate reply or automated response during the outage, and bot/workflow triggers may not fire for messages sent during the outage window.

My Intercom widget isn't loading — is it Intercom or my website?

Check by: (1) visiting www.intercomstatus.com for Messenger status, (2) testing on a different browser or device with no extensions, (3) checking your browser console for specific JavaScript errors. Common non-Intercom causes: Content Security Policy blocking intercom.io, ad blockers, or a misconfigured Intercom app ID in your widget code.

Does Intercom have an SLA for uptime?

Yes, Intercom offers an uptime SLA for Enterprise customers. Standard plans do not include a formal SLA. Check your specific contract for SLA terms. For mission-critical customer support, consider whether Intercom's default reliability meets your requirements or if you need to negotiate an Enterprise SLA.

How do I get alerts when Intercom goes down?

Subscribe to email or webhook alerts at www.intercomstatus.com, follow @intercom on X, or set up third-party monitoring (Better Stack, API Status Check) to independently watch Intercom endpoints. For support teams where chat downtime equals revenue impact, proactive monitoring is essential.

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