Is DoorDash Down? Real-Time Status Check & Troubleshooting Guide

Quick Answer: To check if DoorDash is down right now, visit apistatuscheck.com/api/doordash for real-time monitoring of DoorDash's platform and services. You can also check DoorDash's official status page or test core features like placing orders, tracking deliveries, and accessing the Dasher app. If the app loads but specific features aren't working, it's likely a partial outage affecting certain services rather than a complete platform failure.

DoorDash processes over 2 million deliveries daily across thousands of cities, serving millions of customers and supporting hundreds of thousands of Dashers. When issues occur, they impact everyone from hungry customers to drivers earning their livelihood. This guide will help you quickly determine if DoorDash is down, identify specific problems, and resolve common issues affecting both customers and Dashers.

How to Check if DoorDash is Down

When DoorDash isn't working properly, you need to quickly determine whether it's a widespread outage, a local issue, or something specific to your account. Here's how to check systematically:

1. Use API Status Check for Real-Time Monitoring

API Status Check's DoorDash monitoring page provides instant, accurate status information:

• Real-time uptime tracking across DoorDash's core services
• Response time graphs showing platform performance trends
• Historical outage data to identify recurring patterns
• Automated alerts via email, Slack, or webhook when issues are detected

Unlike social media speculation, API Status Check uses automated monitoring to detect DoorDash issues within seconds, giving you factual data instead of crowdsourced guesses.

2. Check DoorDash's Official Status Page

DoorDash maintains operational status information that shows:

• Current operational status of customer and Dasher platforms
• Ongoing incidents and maintenance windows
• Regional service disruptions
• Known issues under investigation

Important note: Official status updates may lag behind actual issues. During rapidly developing outages, you might experience problems before the status page is updated, especially during peak meal times.

3. Test DoorDash Features Manually

If monitoring tools show conflicting information, test core features yourself:

For customers:

• Open the DoorDash app and check if restaurants load
• Try adding items to your cart
• Attempt to place a test order (up to payment)
• Check if your order history displays
• Test the tracking feature for active orders

For Dashers:

• Open the Dasher app and verify login
• Check if you can start or pause your dash
• Attempt to accept or decline orders
• Verify GPS and navigation functionality
• Test customer contact features

If some features work while others don't, you're likely experiencing a partial outage affecting specific DoorDash services (order placement, payment processing, or driver dispatch).

4. Check Third-Party Outage Detectors

Several community-driven platforms track DoorDash outages:

• DownDetector - Aggregates user reports and shows outage heat maps
• IsItDownRightNow - Tests DoorDash's servers in real-time
• Twitter/X - Search "DoorDash down" for real-time user reports

These platforms are useful for confirming widespread issues, but they rely on user reports which can be inaccurate or exaggerated. Combine them with automated monitoring for the most accurate picture.

5. Test from Different Networks and Devices

If you suspect it's not a widespread outage:

• Switch from WiFi to cellular data (or vice versa)
• Try a different device with the same account
• Test on the website (doordash.com) instead of the mobile app
• Ask other Dashers or customers in your area if they're experiencing issues
• Check if it's region-specific by asking friends in other cities

If DoorDash works on cellular but not WiFi, or works for others in different areas, the problem is likely your network or a regional service disruption rather than DoorDash's core platform.

Common DoorDash Issues and How to Fix Them

Not every DoorDash problem means the service is down. Here are the most common issues users encounter, with solutions for both customers and Dashers:

Customer Issues

Orders Not Going Through

Symptoms:

• "Something went wrong" error when placing order
• Payment processing fails repeatedly
• Order gets stuck on "Confirming your order"
• Cart empties unexpectedly

Troubleshooting steps:

1. Check your payment method:

   • Verify card isn't expired or blocked
   • Try a different payment method (card, PayPal, DoorDash credits)
   • Check if your bank flagged the transaction as fraud
   • Ensure sufficient funds or credit limit

2. Clear the cart and retry:

   • Remove all items from cart
   • Close and reopen the app
   • Re-add items one by one
   • Attempt checkout again

3. Update DoorDash app:

   • Check App Store/Play Store for updates
   • Outdated versions may have payment bugs
   • Force close and restart after updating

4. Check restaurant availability:

   • Restaurant may have closed unexpectedly
   • Kitchen may have stopped accepting orders
   • Try ordering from a different restaurant

5. Verify delivery address:

   • Ensure address is complete and correct
   • Check if address is outside delivery radius
   • Try a different delivery location

If order failures occur across multiple restaurants and payment methods, it's likely a DoorDash platform issue rather than a problem with individual merchants or your payment provider.

App Not Loading or Crashing

Symptoms:

• App crashes immediately on launch
• Infinite loading screens
• Blank white screen after opening
• App freezes when browsing restaurants

Troubleshooting steps:

1. Force close and restart:

   • iOS: Swipe up from bottom, swipe away DoorDash
   • Android: Recent apps → Swipe away DoorDash
   • Reopen the app

2. Clear app cache:

   • iOS: Delete and reinstall the app
   • Android: Settings → Apps → DoorDash → Storage → Clear Cache

3. Check available storage:

   • DoorDash requires at least 500MB free space
   • Delete unused apps or photos
   • Clear other app caches

4. Update your operating system:

   • Older iOS/Android versions may not be supported
   • Check Settings → Software Update

5. Reinstall DoorDash:

   • Delete the app completely
   • Restart your device
   • Re-download from App Store/Play Store

6. Test on website:

   • Visit doordash.com on browser
   • If website works, it's an app-specific issue

If crashes started immediately after a DoorDash app update, check social media for similar reports. It may be a widespread bug requiring a patch from DoorDash.

Payment Processing Issues

Symptoms:

• "Payment method declined" errors
• Charges appear but order wasn't placed
• DoorDash credits not applying
• Promo codes not working

Troubleshooting steps:

1. Verify with your bank:

   • Check if transaction was blocked for fraud protection
   • Confirm card is active and in good standing
   • Whitelist DoorDash as a trusted merchant
   • Check for international transaction blocks (DoorDash uses international processors)

2. Remove and re-add payment method:

   • Settings → Payment Methods
   • Delete the problematic card
   • Re-enter card details completely
   • Retry the order

3. Check for pending authorizations:

   • Multiple failed attempts create pending charges
   • These typically drop within 3-5 business days
   • Use a different payment method temporarily

4. Apply promo codes correctly:

   • Enter code before placing order
   • Check code expiration date and terms
   • Ensure minimum order requirement is met
   • Some codes don't stack with other promotions

5. Contact DoorDash support for credit issues:

   • In-app: Account → Help → Payment Issues
   • Report missing credits or incorrect charges
   • Include order number and transaction details

If payment issues occur during peak hours (dinner time), DoorDash's payment processing system may be overloaded. Wait 15-30 minutes and retry.

Driver Tracking Not Working

Symptoms:

• Map doesn't load or update
• Driver location stuck in one place
• Estimated arrival time doesn't change
• "Looking for Dasher" status stuck indefinitely

Troubleshooting steps:

1. Refresh the tracking screen:

   • Pull down to refresh on mobile
   • Close and reopen the order details
   • Check if driver location updates

2. Check your internet connection:

   • GPS tracking requires active data connection
   • Switch between WiFi and cellular
   • Test internet speed with other apps

3. Enable location services:

   • iOS: Settings → Privacy → Location Services → DoorDash (While Using)
   • Android: Settings → Apps → DoorDash → Permissions → Location (Allow)

4. Contact the driver directly:

   • Use in-app messaging feature
   • Call driver through DoorDash's masked number
   • Ask for estimated arrival time

5. Check order status updates:

   • Even if map doesn't work, status text updates usually do
   • "Order picked up" → "Arriving soon" → "Delivered"

If all orders in your area show tracking issues, DoorDash's GPS/mapping service may be experiencing an outage. This doesn't affect actual deliveries, just visibility.

Restaurant Unavailable or Menu Not Loading

Symptoms:

• Favorite restaurants show as "Currently Unavailable"
• Menu items won't load
• Restaurant search returns no results
• Photos and descriptions missing

Troubleshooting steps:

1. Check restaurant operating hours:

   • Restaurant may be closed
   • May have paused online orders temporarily
   • Check restaurant's own website or Google

2. Verify delivery area:

   • You may be outside their delivery radius
   • Try entering a different delivery address
   • Check if other nearby restaurants are available

3. Clear app cache:

   • Cached menu data can become corrupted
   • Reinstall app for fresh data

4. Try scheduling for later:

   • Restaurant may be too busy for immediate orders
   • Schedule option may still work
   • Try ordering 30-60 minutes ahead

5. Check if restaurant closed on DoorDash:

   • Some restaurants temporarily suspend delivery
   • Search for alternate locations of same chain
   • Consider alternative restaurants

If multiple restaurants are unavailable simultaneously, especially during normal business hours, DoorDash may be experiencing a merchant platform outage preventing restaurants from accepting orders.

Dasher Issues

Can't Log In or Start Dashing

Symptoms:

• "Invalid credentials" despite correct password
• "Unable to start dash" errors
• App says "No dash available" when you scheduled one
• Account suspended or deactivated messages

Troubleshooting steps:

1. Reset your password:

   • Tap "Forgot Password" on login screen
   • Check email/phone for reset link
   • Create new strong password

2. Verify account status:

   • Check email for deactivation notices
   • Review DoorDash Dasher policies
   • Contact support if wrongly deactivated

3. Check scheduled dash times:

   • Verify you scheduled a dash for current time
   • Try "Dash Now" if available
   • Schedule a dash for later if none available

4. Update Dasher app:

   • DoorDash frequently requires latest version
   • Update from App Store/Play Store
   • Restart after updating

5. Clear background restrictions:

   • Android: Settings → Battery → DoorDash (Don't optimize)
   • iOS: Settings → General → Background App Refresh → DoorDash (On)

If login fails for multiple Dashers in your area, DoorDash's authentication servers may be down. Check DownDetector and wait for resolution.

Orders Not Coming Through

Symptoms:

• Dash is active but no orders appear
• "Looking for orders" status for extended periods
• Orders that do come are far away or low value
• Other Dashers getting orders while you're not

Troubleshooting steps:

1. Check your location:

   • Ensure GPS is accurate and enabled
   • Move to a busier area with more restaurants
   • Stay near hotspots shown in the app

2. Verify dash is active:

   • Check if you accidentally paused
   • Confirm "Dash Active" status at top
   • End and restart your dash

3. Check acceptance rate and other metrics:

   • Low acceptance rate may reduce order priority
   • Customer rating below 4.2 affects order frequency
   • Completion rate must stay above 80%

4. Test network connectivity:

   • Orders require constant data connection
   • Switch between WiFi and cellular
   • Disable WiFi if connection is weak

5. Wait during slow periods:

   • Breakfast/lunch gaps naturally have fewer orders
   • Late night and early morning are typically slower
   • Peak times: 11am-1pm, 5pm-9pm

6. Force close and restart app:

   • Complete any active delivery first
   • Close Dasher app completely
   • Reopen and verify dash is active

If orders stop coming during typically busy hours and other Dashers report the same, DoorDash's dispatch system may be experiencing issues.

Navigation and GPS Issues

Symptoms:

• GPS shows wrong location
• Navigation won't start or crashes
• Can't mark orders as picked up or delivered
• "You're not at the location" errors

Troubleshooting steps:

1. Enable high-accuracy GPS:

   • Android: Settings → Location → Mode → High Accuracy
   • iOS: Settings → Privacy → Location Services → DoorDash (Always/While Using)

2. Restart location services:

   • Toggle location off and back on
   • Restart your device
   • Reopen Dasher app

3. Check for GPS interference:

   • Thick building walls can block GPS
   • Step outside for better signal
   • Remove phone from case if metallic

4. Use alternate navigation:

   • If DoorDash navigation fails, tap for external app
   • Use Google Maps or Apple Maps instead
   • Return to Dasher app for pickup/delivery confirmation

5. Manually confirm location:

   • Take photo of restaurant/delivery location
   • Contact support through app
   • Explain GPS issues for manual confirmation

6. Update Google Play Services (Android):

   • GPS relies on Google Play Services
   • Check Play Store for updates
   • Restart device after updating

If GPS issues affect all location-based apps, it's a device or operating system problem, not DoorDash-specific. If only DoorDash is affected, their location services may be experiencing issues.

Payment Not Processing or Delayed

Symptoms:

• Completed deliveries not showing earnings
• Weekly payout delayed or missing
• Fast Pay not working
• Tip adjustments not appearing

Troubleshooting steps:

1. Wait for processing time:

   • Earnings appear within 5-15 minutes after delivery
   • Tips can take up to 24 hours to finalize
   • Weekly payouts process Sundays 8pm-Monday morning

2. Verify bank account details:

   • Settings → Payment → Bank Account
   • Ensure routing and account numbers are correct
   • Check if account is active and accepts ACH transfers

3. Check Fast Pay requirements:

   • Must have completed 25 deliveries
   • Account must be active for 2+ weeks
   • $1.99 fee applies per Fast Pay transfer
   • Only available if bank account verified

4. Review completed deliveries:

   • Check earnings tab for all completed orders
   • Verify each delivery shows correct payment
   • Report missing payments immediately

5. Contact DoorDash support:

   • In-app: Account → Help → Payment Issues
   • Email: Dasher support team
   • Include delivery IDs and dates

If payment issues are widespread (reported by multiple Dashers), DoorDash's payment processing partner may be experiencing delays. Check Dasher community forums and social media.

Can't Contact Customer or Restaurant

Symptoms:

• In-app call/text not working
• Messages not delivering
• Phone number won't connect
• Customer not responding

Troubleshooting steps:

1. Verify phone permissions:

   • iOS: Settings → DoorDash → Allow Phone & Contacts
   • Android: Settings → Apps → DoorDash → Permissions → Phone (Allow)

2. Try alternative contact methods:

   • If call doesn't work, try text
   • If text fails, try calling
   • Use masked number provided by DoorDash

3. Check customer delivery instructions:

   • Many customers prefer no contact
   • Instructions may say "leave at door"
   • Photo proof of delivery may be sufficient

4. Contact through DoorDash support:

   • Tap "Help" during active delivery
   • Select "Can't contact customer"
   • Support will attempt to reach customer

5. Follow unresponsive customer protocol:

   • Attempt contact 2-3 times
   • Wait at location for 5 minutes
   • Take photo and leave food in safe spot
   • Mark as delivered with note

If contact features fail during all deliveries, DoorDash's communication system may be down. Document your attempts and proceed with delivery using best judgment.

What is DoorDash's Status Page?

DoorDash monitors and reports service status for both customer-facing and Dasher-facing platforms. Understanding status indicators helps you anticipate issues:

Service Status Components

DoorDash tracks status for:

• Customer App - Order placement, restaurant browsing, cart functionality
• Dasher App - Login, order acceptance, GPS/navigation
• Payment Processing - Customer payments, Dasher earnings
• Order Dispatch - Matching orders with available Dashers
• Tracking System - Real-time delivery location updates
• Restaurant Platform - Merchant order receipt and management

Each component shows one of four states:

• ✅ Operational - Service working normally
• ⚠️ Degraded Performance - Service working but slower than usual
• ⚠️ Partial Outage - Some users or regions affected
• ❌ Major Outage - Service unavailable

Incident Reporting

When outages occur, DoorDash typically reports:

• Incident timeline - Detection time, impact duration, resolution time
• Affected regions - Geographic areas experiencing issues
• Affected user types - Customers, Dashers, or merchants
• Root cause - Technical explanation (when appropriate)
• Resolution actions - Steps taken to restore service

Regional Status

DoorDash operates in thousands of cities. Outages can be:

• National - Affecting entire countries
• Regional - Specific states or provinces
• Metropolitan - Single cities or metro areas
• Neighborhood-level - Specific zones within cities

Always check if issues are localized to your area before assuming platform-wide problems.

What to Do When DoorDash is Down

When you've confirmed DoorDash is experiencing an outage, here's how to respond effectively based on your role:

For Customers

Step 1: Determine outage scope

• Complete outage: Can't access app or website
• Ordering outage: Can browse but can't place orders
• Tracking outage: Order placed but can't track delivery
• Payment outage: Orders fail at checkout

Step 2: Try workarounds

• Switch between app and website (doordash.com)
• Try a different payment method
• Check if pickup orders still work (some outages only affect delivery)
• See if scheduled orders for later work

Step 3: Use alternative services

• Uber Eats, Grubhub, or Postmates
• Restaurant's own delivery service
• Pickup orders directly from restaurant
• Third-party delivery apps

Step 4: Wait and monitor

• Check apistatuscheck.com/api/doordash
• Follow DoorDash on Twitter for updates
• Most outages resolve within 1-3 hours

Step 5: Contact support after resolution

• If you were charged but order didn't go through
• If delivery was significantly delayed due to outage
• Request credits or refunds for impacted orders

For Dashers

Step 1: Verify outage scope

• Can you log in but not get orders?
• Are orders coming but you can't complete deliveries?
• Is GPS/navigation not working?
• Are payments not processing?

Step 2: Protect active deliveries

• Complete any in-progress deliveries if possible
• Document issues with screenshots
• Contact customers if delivery will be delayed
• Take photos as proof of delivery

Step 3: Decide whether to wait or pause

• Major outages may last hours
• Partial outages might resolve quickly
• Consider switching to other delivery platforms (Uber Eats, Grubhub)
• Track time spent waiting for potential compensation claims

Step 4: Document for support

• Screenshot error messages
• Note exact times of issues
• Record affected deliveries
• Calculate lost earnings

Step 5: File support claims

• Report technical issues in-app
• Request compensation for verified downtime
• DoorDash may provide adjustment pay for platform outages
• Document everything for potential disputes

For Restaurants/Merchants

Step 1: Check tablet and order flow

• Verify tablet is online and connected
• Test if new orders are coming through
• Check if you can mark orders as ready

Step 2: Communicate with customers

• If orders come through but DoorDash dispatch fails
• Call customers directly if you have their number
• Offer to hold food until Dasher arrives

Step 3: Use alternative fulfillment

• Switch to in-house delivery if available
• Offer pickup to customers
• Use other delivery platform tablets

Step 4: Contact merchant support

• Report issues through merchant portal
• Get incident number for records
• Request compensation for lost orders

DoorDash Outage History: Notable Incidents

Understanding DoorDash's outage history helps anticipate issues and prepare contingencies:

October 2024: National Payment Processing Outage (5 hours)

Impact: Orders failed at checkout nationwide
Cause: Payment processor API failure
Affected users: ~15 million customers unable to place orders
Dasher impact: Active Dashers saw order volume drop to near-zero
Resolution time: 5 hours

This outage occurred during peak dinner hours (5pm-10pm ET), causing massive disruption. While customers could browse restaurants, all payment attempts failed. DoorDash later issued credits to affected customers.

July 2024: Dasher App Crash (3 hours)

Impact: Dashers unable to log in or accept orders
Cause: Mobile app update caused authentication loop
Affected users: ~200,000 Dashers nationwide
Customer impact: Severe delivery delays, orders canceled
Resolution time: 3 hours

During peak lunch hours, a forced app update caused the Dasher app to crash on launch. Dashers couldn't work, customers couldn't receive orders. DoorDash provided adjustment pay to affected Dashers.

March 2024: GPS and Tracking Outage (4 hours)

Impact: Dashers couldn't complete deliveries, customers couldn't track orders
Cause: Third-party mapping service API failure
Affected users: Nationwide, all active orders
Resolution time: 4 hours

GPS functionality completely failed. Dashers couldn't mark orders as picked up or delivered. Many used manual workarounds. Customer tracking showed no updates. DoorDash extended delivery time guarantees.

December 2023: Order Dispatch Failure (6 hours)

Impact: Orders placed but no Dashers assigned
Cause: Machine learning dispatch algorithm bug after deployment
Affected users: ~10 million customers, particularly in major metros
Dasher impact: Dashers available but received no orders
Resolution time: 6 hours

One of DoorDash's longest modern outages. Orders were placed and charged, but the system couldn't match them with Dashers. Many orders were canceled with refunds. Restaurants held food that was never picked up.

September 2023: Weekend Website Outage (2 hours)

Impact: Website (doordash.com) completely down
Cause: DNS configuration error during infrastructure update
Affected users: Web users only; mobile apps worked fine
Resolution time: 2 hours

While mobile apps functioned normally, the website was completely inaccessible. Desktop users and those without the app couldn't order. This highlighted the importance of multi-platform redundancy.

Historical Patterns

Analyzing DoorDash's outage history reveals:

• Most outages occur during deployment windows (weekday afternoons)
• Peak meal times amplify impact (lunch 11am-2pm, dinner 5pm-9pm)
• Average major outage duration: 3-5 hours
• Payment and authentication issues are most common (~35% of outages)
• Geographic bias: Issues often start on West Coast (HQ timezone) before spreading
• Frequency: Major outages (affecting >1M users) occur 4-6 times per year
• Seasonal spikes: Holiday periods (Thanksgiving, Christmas) see more incidents due to increased load

How API Status Check Monitors DoorDash

API Status Check provides comprehensive DoorDash monitoring that goes beyond simple uptime checks:

Real-Time Automated Testing

Our monitoring system tests DoorDash every 60 seconds:

• API endpoint availability - Checks if DoorDash's servers respond
• Authentication services - Tests customer and Dasher login
• Order placement flow - Verifies critical ordering functionality
• Response time tracking - Measures performance degradation

Unlike manual checking or crowdsourced reports, automated monitoring detects issues within 1-2 minutes of occurrence.

Multi-Region Monitoring

DoorDash outages are often regional. We monitor from:

• Major US markets - NYC, LA, Chicago, Houston, Phoenix
• Canada - Toronto, Vancouver, Montreal
• Australia - Sydney, Melbourne, Brisbane
• International markets - Japan, Germany (where available)

This geographic distribution helps identify whether an issue is global or localized to specific cities or regions.

Customer and Dasher Perspective Testing

We simulate both user types:

• Customer flow - Restaurant search, cart, checkout
• Dasher flow - Login, order acceptance, navigation
• End-to-end - Full order lifecycle monitoring

This comprehensive approach catches issues that might only affect one side of the platform.

Historical Uptime Data

We maintain detailed records including:

• Uptime percentage - Daily, weekly, monthly, yearly trends
• Response time trends - Performance over time
• Incident frequency - How often outages occur
• Average resolution time - How quickly DoorDash fixes issues
• Peak hour reliability - Performance during high-traffic periods

This data helps restaurants and Dashers understand DoorDash's reliability trends and plan accordingly.

Instant Alert System

When issues are detected, you receive immediate notifications via:

• Email alerts - Instant notification with incident details
• Slack integration - Alerts posted to your team channel
• Webhook delivery - Custom integrations with your systems
• SMS notifications - Critical alerts via text message (premium)

For businesses and Dashers who depend on DoorDash, these alerts provide critical early warning before customers start complaining or earnings are impacted.

Why Third-Party Monitoring Matters

Relying solely on DoorDash's status reporting has limitations:

• Delayed updates - Official status may lag 20-40 minutes behind actual issues
• Downplays severity - Companies often mark major outages as "degraded performance"
• No proactive alerts - You must manually check; no push notifications
• Limited transparency - Regional issues may not be reported

Independent monitoring provides:

• Unbiased assessment - No corporate incentive to downplay issues
• Faster detection - Automated testing beats human-reported updates
• Redundant alerting - Even if DoorDash's status systems fail, monitoring continues
• Historical accountability - Track actual uptime vs. claimed reliability

Frequently Asked Questions

How often does DoorDash go down?

DoorDash experiences minor issues (affecting <3% of users) several times per month, typically lasting 15-45 minutes. Major outages affecting millions of users occur 4-6 times per year, averaging 3-6 hours in duration. DoorDash maintains approximately 99.5% uptime annually, which translates to roughly 44 hours of downtime per year. Peak meal times (11am-1pm, 5pm-9pm) see higher incident rates due to increased platform load.

Why does DoorDash go down?

DoorDash's architecture faces unique challenges:

• Massive scale - 2+ million daily deliveries require enormous infrastructure
• Real-time coordination - Matching Dashers, restaurants, and customers in real-time is complex
• Third-party dependencies - Payment processors, GPS services, SMS providers can fail
• Mobile-first complexity - Supporting iOS, Android, and web simultaneously
• Geographic distribution - Operating across thousands of cities with different infrastructure
• Peak load volatility - Dinner rush can 10x traffic within 30 minutes

Additionally, DoorDash's rapid feature development and frequent deployments increase the risk of introducing bugs, though this has improved with better testing practices in recent years.

Can I get compensated if DoorDash goes down?

For customers:

• Yes, if you were charged but your order didn't arrive due to outage
• DoorDash typically issues credits automatically for failed orders
• Contact support within 7 days for manual compensation review
• Compensation usually comes as DoorDash credits, not refunds

For Dashers:

• Maybe, if you can prove lost earnings during verified outages
• Must file support ticket within 48 hours
• Include screenshots, affected dash times, typical earnings
• Adjustment pay is discretionary and not guaranteed

For merchants:

• Contact merchant support for significant lost revenue
• Compensation handled case-by-case
• Document order volume drops during outage
• May receive commission waivers or credits

Is DoorDash down or is it just my device?

To distinguish between a DoorDash outage and a device-specific issue:

It's likely DoorDash if:

• Other apps work fine on same network
• Friends/other Dashers report same issues
• DownDetector shows spike in reports
• API Status Check shows DoorDash as down
• Issues started suddenly at specific time

It's likely your device if:

• Other apps also have connectivity issues
• DoorDash works on friends' devices
• Issues persist across different networks
• You recently changed phone settings
• Only your account is affected

Quick test: Try loading DoorDash on a different device or network. If it works elsewhere, the problem is device or account-specific.

What's the difference between DoorDash being "slow" vs "down"?

"Down" (complete outage):

• App won't load at all
• Login impossible
• Error messages appear immediately
• No features work (customers can't order, Dashers can't dash)

"Slow" (performance degradation):

• App loads but features lag
• Orders take minutes to place instead of seconds
• Restaurant menus load slowly
• Dasher app delays but eventually works

"Partial outage" (some features affected):

• Can browse but can't checkout
• Can place orders but can't track
• Dashers can log in but can't accept orders
• GPS works but payment doesn't

Performance degradation is more common than complete outages. It often indicates DoorDash's servers are overloaded during peak meal times but still partially functional.

Can I still get food if DoorDash is down?

Yes, several alternatives exist:

Other delivery platforms:

• Uber Eats (largest competitor)
• Grubhub (wide coverage)
• Postmates (now owned by Uber)
• Regional services (Seamless, Delivery.com, etc.)

Direct restaurant options:

• Call restaurant for their own delivery
• Use restaurant's website or app
• Order pickup instead of delivery
• Check if restaurant uses multiple platforms

During DoorDash outages, competitors often see surge demand, so expect potential delays there too.

How long do DoorDash outages usually last?

Minor issues: 15-45 minutes
Moderate outages: 1-3 hours
Major platform outages: 3-6 hours
Severe infrastructure failures: 6-12 hours (rare)

Most issues are resolved within 2 hours. Outages lasting longer typically involve:

• Payment processor failures (require third-party fixes)
• Database corruption (requires backup restoration)
• Authentication system failures (complex to diagnose)

DoorDash's incident response has improved significantly, with median resolution time dropping from 4 hours (2021-2022) to under 2 hours (2024-2025).

Does DoorDash have a backup system?

Yes, DoorDash implements several redundancy measures:

• Multi-region servers - If one data center fails, others take over
• Fallback payment processors - Backup providers if primary fails
• Manual dispatch mode - Human operators can manually assign orders during algorithm failures
• SMS notification system - Separate from in-app notifications

However, complete redundancy is impossible. Some failures affect all systems simultaneously, particularly:

• Authentication (all users locked out)
• Core database issues (no system can access order data)
• Network-level failures (servers unreachable)

Should Dashers keep dashing if DoorDash is having issues?

Depends on the issue type:

Keep dashing if:

• Only GPS/navigation affected (use external maps)
• Tracking not working (doesn't affect actual delivery)
• Minor delays in order flow (orders still coming)

Stop dashing if:

• Can't mark orders as picked up/delivered (can't complete deliveries)
• No orders coming through at all (wasting time)
• Payment processing down (earnings won't record)
• App crashing repeatedly (can't work safely)

Decision factors:

• How long has issue persisted? (<30 min might resolve quickly)
• Is it peak earning time? (worth waiting vs. off-peak)
• Are other platforms available? (switch to Uber Eats/Grubhub)
• Can you work safely? (don't risk deliveries without proper tracking)

Document any time spent waiting due to DoorDash issues for potential compensation claims.

Protect Your DoorDash Operations with Proactive Monitoring

Don't let DoorDash outages catch you by surprise. Whether you're a restaurant managing order flow, a Dasher earning your income, or a customer who relies on delivery, downtime means lost productivity and revenue.

API Status Check provides:

✅ Real-time monitoring - Know about outages within 60 seconds
✅ Multi-region testing - Detect regional issues before they spread
✅ Historical data - Track DoorDash's reliability over time
✅ Instant alerts - Email, Slack, SMS, or webhook notifications
✅ Customer & Dasher perspective - Monitor both sides of the platform

Start monitoring DoorDash for free →

Or subscribe to DoorDash status alerts and never miss an outage again. Be the first to know when issues arise — before your customers start complaining or your earnings are impacted.

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Related guides:

• Is Uber Eats Down? Real-Time Status Check
• Is Grubhub Down? Status Monitoring Guide
• How to Monitor Food Delivery APIs
• API Downtime Cost Calculator