Is Grubhub Down Right Now?
How to check if Grubhub is having an outage, why orders get stuck, how to fix payment failures, and what to do when the Grubhub app stops working.
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⚡ Check Grubhub Status Now
Grubhub has no official status page. Use these real-time sources:
What Can Break When Grubhub Is Down
Grubhub outages don't always take down the entire app. Different components can fail independently:
Is It Grubhub or Your Device?
Quick Diagnostic
- ✅ Downdetector spike → confirmed Grubhub server outage
- ✅ Website works, app doesn't → mobile app bug, try web browser
- ✅ Works on mobile data, fails on WiFi → your home network
- ✅ Order placed but tracking frozen → tracking API issue, likely still processing
- ✅ Payment fails repeatedly → card declined or Grubhub payment processor issue
- ✅ No restaurants loading → location services off or API outage
Check Downdetector
Go to downdetector.com/status/grubhub. If the graph shows a spike above the baseline (orange/red), Grubhub is having a real server issue. Also check Twitter/X for "Grubhub not working" to confirm.
Try the website instead of the app
Open grubhub.com in a browser on your phone or computer. If the website works normally but the app crashes or loads slowly, the issue is the mobile app. You may be able to complete your order through the website while the app is having issues.
Switch networks
Turn off WiFi and try on mobile data. Some home routers or corporate networks can interfere with Grubhub's API calls. If it works on mobile data, the issue is your local network, not Grubhub's servers.
Force-quit and relaunch
Close the Grubhub app completely (swipe away from recent apps on iOS/Android) and wait 10 seconds before reopening. This clears the app's session state and network connections, which resolves a high percentage of loading and checkout failures.
Clear app cache (Android)
On Android: Settings → Apps → Grubhub → Storage → Clear Cache. On iOS, there's no direct cache-clear — delete and reinstall the app if issues persist. Corrupted cache causes checkout loops, payment failures, and blank restaurant menus.
Contact support or call the restaurant
If your order is stuck and it's been over 30 minutes: (1) Use in-app chat: Account → Help → Chat with us; (2) Call Grubhub support at 1-877-585-1085; (3) Call the restaurant directly — they can see the order status on their end and tell you if it was received.
When Grubhub Has the Most Issues
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Frequently Asked Questions
Will Grubhub refund me if my order is late due to an outage?
Grubhub has a Happiness Guarantee policy. If your order was significantly delayed or not delivered due to a technical issue, contact Grubhub support via in-app chat or at 1-877-585-1085 and request a credit or refund. During known outages, Grubhub support typically processes refund requests quickly. Keep your order confirmation number handy when contacting support.
Why does Grubhub show "No restaurants available in your area"?
"No restaurants available" can mean: (1) You're outside a Grubhub delivery zone; (2) All restaurants in your area are closed at the current time; (3) Grubhub's location API is having trouble detecting your position — check that location services are enabled for Grubhub; (4) A Grubhub server-side issue is preventing restaurant data from loading. Try refreshing, switching networks, or accessing grubhub.com in a browser to confirm.
Why does my Grubhub driver location stop updating?
Grubhub driver tracking freezing is common and doesn't always mean something is wrong with your order. The tracking map updates on a 30-60 second interval. If it hasn't moved in 5+ minutes: (1) Refresh the order status page; (2) Check if the app needs to be force-closed and reopened; (3) The driver may be in an area with poor GPS signal (parking garage, dense buildings); (4) Grubhub's tracking API may be lagging. Your food is likely still en route — the ETA shown is generally accurate even when the map freezes.
Can I cancel my Grubhub order if it's stuck due to an outage?
Once an order is confirmed by the restaurant, cancellation becomes difficult. However, if your order is stuck in "Order Confirmed" status for 30+ minutes with no restaurant pickup, contact Grubhub support immediately — they can cancel and refund before the driver picks up. Go to Help → Chat with us in the app, or call 1-877-585-1085. Grubhub is generally understanding about cancellations during known service disruptions.