Uber Eats does not have a dedicated public status page — unlike most tech services, they rely on DownDetector user reports and support tickets to track outages. This guide gives you every diagnostic path: from the consumer app to restaurant dashboard to the Uber Eats delivery API.
How to Check if Uber Eats is Down
1. Check DownDetector for Real-Time Reports
downdetector.com/status/ubereats is the most reliable third-party source for Uber Eats outage information. It aggregates real-time user reports and shows problem spikes by category (app, ordering, delivery tracking). A spike covering multiple cities in the last 15 minutes confirms a platform-level issue.
2. Try the Uber Eats Web Version
If the mobile app is failing, try ordering through ubereats.com in a browser. The web and mobile apps use separate code paths. If the web version works but the app doesn't, the issue is app-side (update needed, corrupted cache). If both fail, it's a backend outage.
3. Check X/Twitter for Live Reports
Search "uber eats down" on X (Twitter) sorted by Latest. During real outages, the volume of complaint tweets spikes dramatically within minutes. This is often the fastest signal ahead of DownDetector updating.
| Uber Eats Component | Description | Type |
|---|---|---|
| Consumer App (iOS/Android) | Browsing restaurants, placing orders, live delivery tracking | Core |
| Restaurant Dashboard | Order management, menu management for restaurant partners | Business |
| Courier App | Delivery acceptance, navigation, and earnings for drivers | Core |
| Payment Processing | Card charges, Uber Cash, Uber One credits | Payments |
| Uber Eats API | Order integration and delivery status API for developers | Developer |
| Live Order Tracking | Real-time courier location and ETA updates | Core |
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Try Better Stack Free →Uber Eats Not Working: Common Causes by Symptom
App Won't Open or Shows a Blank Screen
- Force-close and reopen the Uber Eats app
- Check for a pending update in the App Store or Google Play
- Clear app cache on Android: Settings > Apps > Uber Eats > Clear Cache
- On iOS, delete and reinstall the app (your order history stays in your account)
- Check if your internet connection is working — try loading another app
Can't Complete Checkout / Order Fails
- Verify your payment method is valid: Account > Payment > check expiry date
- Try a different payment method (add PayPal or a different card)
- Check that your delivery address is within the restaurant's delivery zone
- Ensure your account is in good standing — check email for Uber account notices
- Try ordering via ubereats.com in a browser instead of the app
Delivery Tracking Frozen or Not Updating
- Pull down to refresh the order tracking screen
- Kill the app completely and reopen — the tracking map sometimes loses its WebSocket connection
- Check if the estimated time has changed — backend may still be tracking even if the map is frozen
- Contact the courier directly via in-app chat if the map shows them stopped for 10+ minutes
- If the courier has marked the order delivered but you didn't receive it, use Help > I never received my order
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Free 14-day trial →Uber Eats Outage History: How Often Does It Go Down?
Uber Eats experiences minor outages roughly 2-4 times per month, typically during peak ordering hours (Friday/Saturday evenings, lunch rush on weekdays). Major platform-wide outages affecting most users are rarer — roughly 4-6 times per year — and usually resolve within 30-90 minutes.
Common outage triggers: payment processor degradation (affecting checkout across all users), courier app failures (orders stuck in "finding a courier"), and restaurant order injection failures (orders not reaching restaurant dashboards).
Food Delivery Alternatives When Uber Eats is Down
- DoorDash: Largest US food delivery network by restaurant coverage. Independent infrastructure means DoorDash is usually available when Uber Eats is down.
- Grubhub: Strong in NYC, Chicago, and college towns. Frequently offers promos for first orders.
- Instacart: Best for grocery delivery as an alternative to Uber Eats grocery ordering.
- Delivery.com: Covers many independent restaurants not on the major platforms.
- Direct from restaurant: Many restaurants have their own ordering sites or use Toast/Square — often cheaper than Uber Eats.
Frequently Asked Questions
Uber Eats says "This restaurant is closed" but I can see it on Google Maps as open — why?
Restaurant hours on Uber Eats are set by the restaurant in their merchant dashboard and often don't match Google Maps hours. Restaurants frequently pause their Uber Eats availability independently (during busy periods, when short-staffed, or by accident). This is not an Uber Eats platform problem — the restaurant controls their availability. Try ordering from another restaurant or check DoorDash where the same restaurant may still be listed as open.
I was charged for an Uber Eats order that was never delivered — how do I get a refund?
For undelivered orders: (1) Open the Uber Eats app, go to Account > Orders > [your order], (2) Tap "Help" and select "I never received my order", (3) Uber Eats will review and typically issues a refund within 24-48 hours for first-time reports. For repeat issues with the same account, they may require additional verification. If the app won't let you submit a help request, email support@uber.com with your order number and the charge amount.
My Uber Eats promo code is not working — is this a platform issue?
Promo code failures are usually not platform outages. Common causes: (1) Promo already used — most codes are one-time-use per account, (2) Promo expired — check the terms for expiry date, (3) Minimum order not met — most promos require a $10-15 minimum before delivery fees, (4) Promo tied to specific restaurants or categories your order doesn't qualify for, (5) Geographic restriction — promos often target specific cities. Try the promo on ubereats.com instead of the app if you're seeing an error there.
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