Is HubSpot Down? Complete Troubleshooting Guide for CRM & Marketing Hub

Quick Answer: If HubSpot CRM won't load, emails aren't sending, or workflows have stopped running, check apistatuscheck.com/api/hubspot for independent, real-time monitoring. Then verify on the official status.hubspot.com page. If both show incidents, it's likely a HubSpot platform outage.

HubSpot powers sales, marketing, and customer service operations for over 150,000 businesses worldwide. When HubSpot goes down, the impact is immediate: sales teams lose pipeline visibility, marketing campaigns pause mid-flight, lead capture forms stop working, and customer support tickets pile up. This comprehensive guide explains how to quickly confirm HubSpot's status, troubleshoot common issues, and maintain business continuity during outages.

How to Check HubSpot Status in Real Time

1) API Status Check (Independent Monitoring)

Visit apistatuscheck.com/api/hubspot for live health monitoring. It provides:

• Real-time availability across HubSpot's core services
• Response-time tracking to detect performance degradation
• Independent verification when official updates are delayed
• Instant alerts via email, Slack, or Discord when issues are detected
• Historical uptime data and incident patterns

This independent monitoring layer often detects issues before official announcements, giving your team critical minutes to pause campaigns or switch to backup processes.

2) Official HubSpot Status Page

HubSpot's official status page is status.hubspot.com. It reports:

• Current incident status across all HubSpot products
• Component-level health for CRM, Marketing Hub, Sales Hub, Service Hub, Operations Hub
• API availability and performance metrics
• Scheduled maintenance windows
• Real-time incident updates and resolution timelines
• Historical incident reports

The official page is authoritative but may lag real-world impact by several minutes. Combining official status with independent monitoring provides the fastest and most accurate picture.

3) Quick Manual Health Checks

To rule out local issues before assuming a platform outage:

Browser-based checks:

• Open HubSpot in an incognito/private window
• Try a different browser (Chrome, Firefox, Safari, Edge)
• Test on a different device (laptop vs mobile app)
• Check on a different network (switch from office Wi-Fi to mobile hotspot)

Functional tests:

• Load a contact record and verify data displays
• Open a deal pipeline and confirm cards render
• Test sending a test email to yourself
• Check if forms are submitting on your website
• Verify workflow execution logs show recent activity

API validation:

• If you use integrations, test a simple API call
• Check integration logs for 500/503 error patterns
• Verify webhook delivery in connected systems

Common HubSpot Issues and What They Mean

When HubSpot is experiencing issues, teams typically encounter these symptoms:

1) CRM Not Loading or Slow Performance

Symptoms:

• Dashboard hangs on loading spinner
• Contact/company records fail to open
• Deal pipeline cards don't render
• Navigation between objects times out
• Report loading failures

Likely causes:

• Database service degradation affecting record retrieval
• Frontend application issues impacting dashboard rendering
• Network connectivity problems (yours or HubSpot's)
• Browser cache corruption causing display issues

Impact: Sales teams lose pipeline visibility, account managers can't access customer history, and reporting becomes unavailable.

2) Email Sending Failures

Symptoms:

• Marketing emails stuck in "sending" status
• Sales sequences stop mid-flight
• One-to-one sales emails return error messages
• Email opens/clicks stop tracking
• Unsubscribe links don't process

Likely causes:

• Email delivery infrastructure outage
• SMTP gateway failures
• Email tracking service disruption
• Reputation/blocklist issues (rare but possible)

Impact: Marketing campaigns pause, sales follow-ups are delayed, and nurture sequences break. Time-sensitive promotions or event invitations may miss their window.

3) Workflow Automation Errors

Symptoms:

• Workflows stop enrolling new contacts
• Actions within workflows don't execute (create task, send email, update property)
• Delays between workflow steps extend abnormally
• Workflow history shows blank or error states
• Trigger conditions evaluate incorrectly

Likely causes:

• Automation engine backend failures
• API limit exhaustion (for integrations)
• Dependency failures (if workflows call webhooks or integrations)
• Logic evaluation service issues

Impact: Lead routing breaks, automated follow-ups stop, internal notifications fail, and data sync between HubSpot and other systems halts.

4) Form Submission Issues

Symptoms:

• Website forms show error messages after submission
• Form submissions don't create contacts in HubSpot
• Thank-you pages don't redirect
• Hidden fields fail to populate
• Progressive fields don't advance

Likely causes:

• Form API endpoint degradation
• JavaScript embed service issues
• CORS or security policy changes
• Database write failures preventing contact creation

Impact: Lead capture stops entirely. High-intent prospects filling out demo requests or signup forms disappear, directly impacting pipeline and revenue.

5) Integration and API Failures

Symptoms:

• Zapier/Make.com workflows fail with HubSpot connection errors
• Custom integrations return 500/503/504 errors
• Webhooks stop delivering
• OAuth tokens fail to refresh
• Rate limit errors increase unexpectedly

Likely causes:

• API gateway outages
• Backend service disruptions
• Rate limiting changes or enforcement issues
• Authentication service failures

Impact: Data stops syncing between HubSpot and connected tools (Salesforce, Slack, your product database, billing systems), creating data inconsistency and operational blind spots.

What to Do When HubSpot Is Down

Immediate Actions (First 5 Minutes)

1) Confirm the outage scope

• Check apistatuscheck.com/api/hubspot
• Verify on status.hubspot.com
• Ask teammates if they're experiencing the same issues
• Check HubSpot's Twitter/X account (@HubSpot, @HubSpotDev) for updates

2) Identify affected systems Determine which HubSpot products are impacted:

• Is it only the CRM interface?
• Are emails affected but CRM data accessible?
• Are forms broken but workflows running?
• Is it API-only or does it affect the UI too?

3) Pause risky activities If HubSpot is unstable:

• Pause scheduled marketing email sends (to avoid partial sends)
• Hold bulk imports or data updates
• Delay campaign launches until stability returns
• Disable critical workflows that might partially execute

Short-Term Workarounds (Until Service Recovers)

For CRM access issues:

• Export critical contact/deal lists you need immediately
• Use mobile app if desktop web is down (or vice versa)
• Access recent data from HubSpot mobile notifications
• Use integrated tools (like Slack) to search recent conversations

For email sending failures:

• Use backup email tools (Mailchimp, direct Gmail/Outlook) for urgent sends
• Draft emails in your regular email client for immediate one-to-one needs
• Document which sequences were interrupted for manual follow-up later

For form submission problems:

• Implement a temporary Google Form or Typeform as a backup lead capture
• Add clear messaging on your site about the issue
• Monitor support email for direct inquiries from prospects who couldn't submit
• Consider a simple "Email us instead" CTA with your sales email

For workflow automation failures:

• Manually execute critical tasks (like lead assignment or notifications)
• Create a temporary tracking sheet for actions that should have automated
• Queue up follow-up tasks to run once service recovers

For API/integration failures:

• Queue up data sync jobs to run once the API recovers
• Use manual exports/imports as a temporary bridge
• Communicate delays to teams relying on cross-system data

Communication Strategy

Internal stakeholders:

• Notify sales/marketing teams immediately
• Set expectations for recovery time based on status page updates
• Designate someone to monitor status and share updates
• Create a temporary Slack channel or email thread for coordination

External stakeholders:

• If customer-facing features are affected (support portal, chat), post a status message
• For scheduled webinars or events, have a backup registration method ready
• Consider pausing ad spend if lead capture is broken

Long-Term Prevention and Resilience

1) Implement monitoring and alerts Subscribe to API Status Check alerts to detect issues within seconds, not minutes. Configure alerts to ping your operations team directly.

2) Create a downtime playbook Document:

• Who monitors HubSpot status
• Escalation paths for different outage scenarios
• Backup tools and processes for each critical function
• Communication templates for internal/external stakeholders

3) Diversify critical dependencies

• Don't rely solely on HubSpot forms for lead capture (have a backup)
• Maintain email lists outside HubSpot (for emergency sends)
• Keep recent exports of critical CRM data
• Build redundancy into integration workflows

4) Regular data exports Schedule weekly or daily exports of:

• Contact and company records
• Deal pipeline data
• Workflow enrollment history
• Email performance data

5) Test your backup processes Quarterly, run a drill:

• Can your team access backup lead capture?
• Can you send emails through an alternative tool?
• Do you know how to manually execute critical workflows?

Troubleshooting Steps (If HubSpot Seems Down Only for You)

If the status page shows all systems operational but you're still experiencing issues, the problem might be local:

1) Clear Browser Cache and Cookies

HubSpot's web app uses extensive caching. Corrupted cache can break functionality:

Chrome/Edge:

1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Select "Cached images and files" and "Cookies"
3. Choose "All time" as the time range
4. Click "Clear data"
5. Close and reopen your browser

Firefox:

1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Select "Cookies" and "Cache"
3. Choose "Everything" as the time range
4. Click "Clear Now"

Safari:

1. Go to Safari > Settings > Privacy
2. Click "Manage Website Data"
3. Search for "hubspot.com"
4. Remove all HubSpot entries

2) Disable Browser Extensions

Privacy tools, ad blockers, and security extensions can interfere with HubSpot:

Common culprits:

• Ad blockers (uBlock Origin, AdBlock Plus)
• Privacy extensions (Privacy Badger, Ghostery)
• Script blockers (NoScript)
• VPN extensions
• Password managers (occasionally)

Test in incognito mode first (extensions are usually disabled there). If HubSpot works in incognito, disable extensions one by one to find the culprit.

3) Check Network and Firewall

Corporate networks or VPNs can block HubSpot functionality:

Verify these domains are allowed:

• *.hubspot.com
• *.hs-analytics.net
• *.hs-scripts.com
• *.hubapi.com

Test outside your network:

• Switch to mobile hotspot
• Try from home network
• Use a different VPN endpoint

If HubSpot works outside your corporate network, contact your IT team about firewall rules.

4) Verify User Permissions and Seat License

Access issues might be permission-related:

Check:

• Is your user account still active in HubSpot?
• Were permissions recently changed by an admin?
• Did your subscription downgrade affect seat counts?
• Are you trying to access features your tier doesn't include?

How to verify:

• Try accessing with a different user account
• Ask your HubSpot admin to check your permissions
• Log in at app.hubspot.com (not a saved bookmark)

5) Test a Different HubSpot Portal

If you have access to multiple HubSpot accounts:

• Switch to a different portal
• If the other portal works, the issue is specific to your account
• Contact HubSpot support for account-specific troubleshooting

6) Validate API Credentials and Limits

For integration issues:

Check API key/OAuth token:

• Verify the API key hasn't been rotated or revoked
• Confirm OAuth tokens are refreshing properly
• Test with a fresh API key in a simple curl request

Check API rate limits: HubSpot enforces rate limits:

• 100 requests per 10 seconds (default for most endpoints)
• 150,000 daily API calls (varies by subscription tier)
• Batch limits for bulk operations

Check your current usage:

1. Go to Settings > Integrations > API Keys
2. View API usage dashboard
3. Look for 429 (rate limit) errors in your logs

If you're hitting limits, add exponential backoff to your integrations or upgrade your HubSpot plan.

Is It an Outage or a Rate Limit?

HubSpot's API rate limits can mimic outage symptoms. Here's how to tell the difference:

Rate limiting signals:

• HTTP 429 responses ("Too Many Requests")
• Error messages mentioning "rate limit exceeded"
• Issues only affecting integrations, not the web UI
• Problems starting after a bulk operation or import
• Recovery after waiting 10 seconds or 24 hours

True outage signals:

• HTTP 500, 502, 503, 504 errors
• Web UI and API both affected
• Multiple users reporting issues simultaneously
• Status page shows active incident
• No recent bulk operations or unusual activity

To rule out rate limits:

• Check your API usage in HubSpot Settings
• Review integration logs for 429 responses
• Reduce request frequency and test again
• Add retry logic with exponential backoff

HubSpot Outage History & Patterns

Understanding HubSpot's outage patterns helps set realistic expectations:

Notable Historical Incidents

June 2023 - Email Sending Disruption

• Duration: ~4 hours
• Impact: Marketing email sends delayed, sequences paused
• Cause: Email delivery infrastructure issue
• Affected: Marketing Hub and Sales Hub email features

November 2022 - CRM Performance Degradation

• Duration: ~6 hours
• Impact: Slow loading times, intermittent access to records
• Cause: Database performance issue
• Affected: All HubSpot products

March 2022 - Workflow Automation Failure

• Duration: ~3 hours
• Impact: Workflows stopped enrolling/executing
• Cause: Automation engine backend issue
• Affected: All workflow-dependent processes

August 2021 - API Gateway Outage

• Duration: ~2 hours
• Impact: All API calls returning 503 errors
• Cause: Infrastructure configuration error
• Affected: Integrations, forms, API-dependent features

Common Patterns

Outage frequency: HubSpot experiences minor incidents monthly, major incidents 2-4 times per year.

Duration: Most incidents resolve within 2-4 hours. Database or infrastructure issues can extend to 6-8 hours.

Time of day: Many incidents occur during North American business hours (9 AM - 5 PM ET), likely due to peak load.

Partial outages: HubSpot's microservices architecture means individual components (email, workflows, forms) can fail independently.

Recovery time: Partial service typically returns within 1-2 hours, full stability within 4-6 hours.

Impact on Business Operations

Sales teams:

• Lost pipeline visibility during CRM outages
• Delayed follow-ups when sequences fail
• Inability to log customer interactions
• Missed notifications for hot leads

Marketing teams:

• Paused campaign launches during email outages
• Lost leads during form submission issues
• Broken attribution tracking when analytics services fail
• Delayed reporting and decision-making

Customer service teams:

• Ticket assignment failures during workflow outages
• Lost customer context when CRM is inaccessible
• Delayed response times affecting SLAs
• Manual triage when automation breaks

How to Check HubSpot Status Officially

HubSpot provides multiple channels for status updates:

1) Status Page (status.hubspot.com)

Features:

• Real-time component status (CRM, Marketing Hub, Sales Hub, Service Hub, Operations Hub, API)
• Active incident details with updates
• Scheduled maintenance calendar
• Subscription options (email, SMS, Slack, webhook)
• Historical uptime metrics (90-day view)

How to subscribe:

1. Visit status.hubspot.com
2. Click "Subscribe to Updates" in the top right
3. Enter email or phone number
4. Select which components to monitor
5. Choose notification preferences

2) HubSpot Community

The HubSpot Community often has real-time reports:

• Search for "down" or "not working"
• Check recent posts in the last hour
• See if others report similar issues
• HubSpot staff sometimes comment on threads

3) HubSpot Support

When to contact support:

• Status page is green but you have persistent issues
• You need account-specific troubleshooting
• You're experiencing data loss or corruption
• You need confirmation on whether an issue is affecting just you

How to contact:

• In-app chat (bottom right of HubSpot portal)
• help.hubspot.com
• Phone support (for Professional and Enterprise tiers)

4) Social Media

HubSpot occasionally posts updates on:

• @HubSpot (main account)
• @HubSpotDev (developer-focused)

HubSpot Alternatives for Business Continuity

If HubSpot downtime is unacceptable for your business, consider maintaining limited capabilities in backup systems:

For CRM:

• Salesforce (enterprise-grade alternative)
• Pipedrive (simpler sales-focused CRM)
• Monday CRM (visual pipeline management)
• Google Sheets (lightweight contact tracking)

For marketing automation:

• Mailchimp (email marketing)
• ActiveCampaign (automation + CRM)
• Marketo (enterprise marketing automation)

For forms:

• Typeform (conversational forms)
• Google Forms (simple data collection)
• Jotform (advanced form builder)

For workflow automation:

• Zapier/Make.com (connect HubSpot to backup tools)
• n8n (self-hosted workflow automation)

You don't need to fully migrate. Having a "break glass" backup option for critical functions (lead capture, urgent emails) provides peace of mind.

Post-Outage Recovery Checklist

Once HubSpot service returns, verify stability before resuming normal operations:

1) Confirm full functionality

• Test CRM record access (contacts, companies, deals)
• Send a test email to yourself
• Submit a test form
• Verify a simple workflow executes
• Check API connectivity with a basic call

2) Review what happened during the outage

• Check contact creation timestamps for gaps
• Review workflow enrollment history
• Verify email sends that were scheduled during downtime
• Check form submissions (may have queued and processed after recovery)

3) Resume paused activities

• Re-enable workflows that were disabled
• Launch postponed campaigns
• Process queued manual tasks
• Resume scheduled email sends

4) Check for data inconsistencies

• Scan for duplicate contacts (if forms retried)
• Verify workflow actions completed (or manually execute missed steps)
• Confirm integrations resumed syncing
• Check reports for data gaps

5) Document lessons learned

• What was the first signal something was wrong?
• How long until the issue was confirmed?
• What workarounds were effective?
• What processes should change?

Frequently Asked Questions

How do I know if HubSpot is down or if it's just me?

Check apistatuscheck.com/api/hubspot and status.hubspot.com. If both show issues, it's a platform outage. If both are green, try incognito mode, a different browser, and clearing cache. Ask teammates if they're experiencing issues.

Do HubSpot workflows catch up after an outage?

It depends. Time-based delays resume after recovery, but trigger-based actions may not retry automatically. After an outage, review workflow enrollment history and manually enroll contacts that should have triggered during downtime.

Can the HubSpot API be down while the web interface works?

Yes. HubSpot's API and web interface are separate systems. API outages affect integrations, forms, and automation while the CRM UI may remain accessible. Check the status page for component-level details.

Why are my emails not sending even though HubSpot says it's operational?

Email issues can be account-specific. Check:

• Are you within your email send limits?
• Is your sending domain verified and not flagged?
• Are emails stuck in "draft" or "scheduled" status?
• Do test emails to yourself work?

Contact HubSpot support for account-specific email troubleshooting.

What happens to form submissions during a HubSpot outage?

Form submissions typically fail during outages, and data is lost unless you implement client-side retry logic or a backup form solution. Some forms queue submissions and process them after recovery, but this isn't guaranteed. Monitor your website for failed submission errors.

Should I migrate from HubSpot after an outage?

Occasional outages happen with any SaaS platform. Evaluate:

• Outage frequency and duration
• Impact on your business
• Quality of HubSpot's incident response
• Whether alternative platforms have better uptime

For mission-critical workflows, maintain backup processes rather than migrating entirely.

How can I prevent losing leads during HubSpot form outages?

Implement:

• Client-side JavaScript to detect failed submissions and retry
• A backup form solution (Google Forms, Typeform) activated during incidents
• Client-side storage to queue form data temporarily
• Email capture as a fallback CTA
• Monitoring alerts to detect form failures immediately

What are HubSpot's API rate limits and how do they differ from outages?

Rate limits:

• 100 requests per 10 seconds per API key
• 150,000 daily requests (varies by tier)
• Return HTTP 429 errors

Outages:

• Return HTTP 500/502/503/504 errors
• Affect multiple users simultaneously
• Show on status page

If you see 429 errors, implement exponential backoff and reduce request frequency. If you see 500+ errors, check for a platform incident.

Stay Ahead of HubSpot Downtime

Don't let HubSpot outages blindside your team. Set up proactive monitoring:

1. Subscribe to independent monitoring at apistatuscheck.com/api/hubspot for instant alerts
2. Subscribe to official updates at status.hubspot.com
3. Create a downtime playbook documenting backup processes
4. Test backup systems quarterly to ensure they work when needed
5. Export critical data regularly for offline access

With the right preparation, HubSpot downtime becomes an inconvenience rather than a business crisis.