Is Jira Down? How to Check Jira Status & Quick Fixes

Can't load your Jira boards? Sprint planning grinding to a halt because of errors? When Jira goes down, development teams across the globe feel the pain.

This guide shows you how to check if Jira is actually down, troubleshoot common issues, and keep your team productive during outages.

Is Jira Down Right Now?

1. Check Atlassian Status Page

Atlassian maintains a status page at status.atlassian.com covering all their products including Jira Cloud, Jira Service Management, and Jira Product Discovery.

2. Use API Status Check

API Status Check monitors Jira and 117+ other services in real-time. Check all your dev tool dependencies from a single dashboard — no signup required.

3. Check Atlassian Community

The Atlassian Community often has reports from other users experiencing issues before the status page updates.

4. Check Social Media

Search Twitter/X for "Jira down" — developers are quick to report Jira issues on social media.

Common Jira Issues and Quick Fixes

Boards Not Loading

Symptoms: Kanban/Scrum boards show blank, infinite loading spinner, or "Something went wrong" error.

Quick fixes:

1. Hard refresh — Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows)
2. Clear board filters — complex JQL filters can cause board timeouts
3. Reduce board scope — boards with 1000+ issues load slowly; archive old sprints
4. Try a different board view — switch between Board, Backlog, and Timeline views
5. Check browser console — JavaScript errors can point to specific extension conflicts

Search Not Working

Symptoms: JQL returns no results, basic search hangs, or search returns stale results.

Quick fixes:

1. Wait for re-indexing — Jira Cloud periodically re-indexes; searches can be stale for minutes
2. Simplify your JQL — complex queries with many clauses can timeout
3. Check field names — custom field names change; use field IDs for reliability
4. Try basic search — if JQL fails, the basic search might still work

Webhook and Automation Failures

Symptoms: Automation rules not triggering, webhooks returning errors, Slack/Teams notifications stopped.

Quick fixes:

1. Check Automation audit log — Project Settings → Automation → Audit Log
2. Verify webhook URLs — target endpoints may have changed
3. Check rate limits — Jira Cloud limits automation rule executions per month
4. Re-enable the rule — disable then re-enable failed automation rules
5. Test manually — use "Run rule" to isolate the issue

Slow Performance

Symptoms: Pages take 5+ seconds, transitions lag, comments are slow to post.

Quick fixes:

1. Disable apps/plugins — marketplace apps are the #1 cause of Jira slowness
2. Reduce dashboard gadgets — dashboards with 10+ gadgets strain performance
3. Archive completed sprints — old sprint data accumulates and slows boards
4. Use filters instead of quick search — saved filters are pre-optimized

What To Do During a Jira Outage

1. Keep Tracking Work

• Use a shared Google Sheet or Notion board as temporary tracking
• Create a Slack channel for standup updates
• Take screenshots of your current sprint board (if cached)

2. Continue Development

• You don't need Jira to write code — use git branches with ticket IDs from memory
• Document what you worked on in a text file to update Jira later
• Use GitHub/GitLab issues as temporary tracking

3. Run Standup Differently

• Async standup in Slack: "Yesterday / Today / Blockers"
• Reference ticket numbers from memory or recent git commits

How To Set Up Jira Outage Alerts

Atlassian Status Notifications

Subscribe at status.atlassian.com for email or webhook notifications.

API Status Check

Monitor Jira alongside your entire dev stack at apistatuscheck.com — free, no signup required.

FAQ

Is Jira down or is it just me?

Check status.atlassian.com first. If it shows operational, try clearing your browser cache, disabling browser extensions, or switching browsers. Also check API Status Check.

Does Jira have an API status endpoint?

Yes — Jira Cloud has a health check endpoint, and the Atlassian status page provides an API. For real-time monitoring of Jira's availability, use apistatuscheck.com.

How often does Jira go down?

Jira Cloud maintains strong uptime but experiences several minor incidents per month (typically affecting specific features). Major full outages are rare — a few times per year. Performance degradation is more common than complete unavailability.

What's the best Jira alternative?

For project management: Linear (fast, developer-focused), GitHub Issues (if already on GitHub), ClickUp (feature-rich), or Asana (for non-technical teams).

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Stay ahead of Jira outages — monitor your entire dev toolchain for free at apistatuscheck.com.