Is Jira Down? Complete Status Check Guide + Quick Fixes

Jira not working? Pages not loading? Errors, delays, or missing data?

TL;DR

When Jira slows down or fails, teams lose visibility, approvals stall, and work piles up fast. This guide helps you confirm whether it’s a real outage, isolate the root cause, and unblock your team quickly.

Quick Check

60‑Second Checklist

  • Open the official status page and look for degraded components
  • Check the incident history for new updates
  • Open the service in a private/incognito window
  • Test from a second device or network
  • Disable VPN/proxy and retry
  • Check a third‑party monitor for confirmation
  • Try the API health endpoint (if applicable)
  • Ask one coworker in a different location to confirm

Quick Decision Tree

Status page shows incident? ── Yes ─→ Likely provider outage
                │
                No
                │
Third‑party monitors spiking? ── Yes ─→ Possible outage or regional issue
                │
                No
                │
Only you affected? ── Yes ─→ Local issue (cache, VPN, SSO, device)
                │
                No
                │
Multiple users/teams affected? ─→ Escalate internally + monitor status

Feature‑Level Check

If only one workflow is failing, check whether a single component is degraded:

  • Issue creation
  • Boards
  • Backlog
  • Sprint reports
  • JQL search
  • Automation
  • Workflows
  • Permissions
  • Attachments
  • Comments & @mentions
  • Notifications
  • Integrations
  • Jira REST API
  • Webhooks
  • Mobile

Fast Smoke Tests

Test Expected Result If Fails
Load the web app Login page and dashboard load Check status + auth/SSO
Create a test item Save succeeds Check permissions + API status
Search a known item Results appear Check indexing/search component
Upload a small file Attachment succeeds Check upload service
Use mobile app Syncs normally Check mobile component

Official Sources

Jira Software Cloud Status:

What to look for:

  • Green/Operational → service is healthy
  • Yellow/Degraded → partial impact or latency
  • Red/Major outage → broad service disruption

Components to watch:

  • Jira Software
  • Jira Service Management
  • Jira Work Management
  • Atlassian Identity
  • Atlassian Access
  • Marketplace

Incident history: Atlassian Status → https://status.atlassian.com/

  • Read incident updates for timelines and mitigation steps
  • Subscribe to email/SMS updates if available
  • Export incident reports for post‑mortem notes

Official support channels:

  • Support portal and help center
  • Provider status emails/notifications
  • Official social announcements for major incidents

Third‑party tools

Independent monitoring helps confirm outages before official updates.

API Status Check (recommended):

Common Issues

1) Login or SSO failures

  • Symptom: login loop, blank page after SSO, or endless redirect
  • Likely causes: IdP outage, expired session, mismatched domain policies
  • Check: IdP status (Okta/Azure AD), time sync, browser cookies

2) Slow or hanging pages

  • Symptom: pages load but UI is sluggish or partially rendered
  • Likely causes: degraded component, heavy scripts, blocked CDN
  • Check: developer console errors, network latency, status page

3) Missing data or stale views

  • Symptom: updates not visible, comments missing, search stale
  • Likely causes: indexing delay, cache desync, background jobs stuck
  • Check: refresh, verify from another device, status history

4) Notifications delayed or missing

  • Symptom: email or in‑app notifications not arriving
  • Likely causes: notification queue delays, email delivery blocks
  • Check: notification component status, spam/quarantine rules

5) API and integrations failing

  • Symptom: automations stop, webhooks fail, API errors spike
  • Likely causes: rate limits, token expiration, service outage
  • Check: error codes, token validity, status page component

Error Pattern Table

Error Meaning First Check
401 Unauthorized Expired token or API key Re-auth, check API token
403 Forbidden Permission scheme or SSO Verify project role, re-check Access
404 Not Found Issue moved/deleted Confirm key, check browse permission
429 Too Many Requests Rate limits Backoff, batch, reduce automation
500/503 Service incident Check status page, retry later
JQL failed Indexing or query error Simplify JQL, re-run, check indexes

Module‑Specific Symptoms

  • Jira Cloud web: test read/write, check permissions, verify component status
  • Jira Mobile: test read/write, check permissions, verify component status
  • Jira Service Management: test read/write, check permissions, verify component status
  • Jira Work Management: test read/write, check permissions, verify component status
  • Confluence links: test read/write, check permissions, verify component status
  • Bitbucket/GitHub integrations: test read/write, check permissions, verify component status
  • Automation rules: test read/write, check permissions, verify component status
  • Apps (Marketplace): test read/write, check permissions, verify component status
  • REST API: test read/write, check permissions, verify component status
  • SSO (Atlassian Access): test read/write, check permissions, verify component status

Quick Fixes

User‑level fixes

  • Hard refresh the web app (Cmd+Shift+R on macOS, Ctrl+Shift+R on Windows)
  • Log out and back in to reset stale sessions
  • Clear site cookies/cache for the service domain
  • Try an incognito/private window
  • Disable browser extensions that modify requests
  • Switch networks (Wi‑Fi → mobile hotspot) to isolate ISP/VPN issues
  • Disable VPN/proxy temporarily
  • Update the desktop/mobile app to the latest version
  • Restart the device to clear background networking issues
  • Check if SSO/IdP (Okta/Azure AD) is healthy
  • Confirm system time and timezone are correct
  • Flush DNS cache
  • Test from a second device
  • Check status page and incident history
  • Check third‑party monitoring for confirmation
  • If API-only issue, try a simple health endpoint

Admin‑level fixes

  • Verify SSO configuration and recent IdP changes
  • Check domain restrictions or IP allowlists
  • Review recent marketplace/app installs
  • Pause high‑volume automations to reduce load
  • Confirm service health checks from multiple regions
  • Check support queues for identical reports
  • Collect HAR logs for UI loading failures
  • Invalidate caches if the platform supports it
  • Review audit logs for permission changes
  • Create a temporary status update for internal teams

Network & DNS quick fixes

  • Restart router or switch to a different ISP if possible
  • Test with a mobile hotspot to bypass corporate network rules
  • Flush DNS cache on macOS: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
  • Flush DNS cache on Windows: ipconfig /flushdns
  • Set DNS to 1.1.1.1 or 8.8.8.8 to bypass flaky resolvers

Safe retry strategy

  • Use exponential backoff (1s, 2s, 4s, 8s) for API retries
  • Cap retries to avoid thundering herds during incidents
  • Log failure rates by endpoint to confirm impact scope

History of outages

Use incident history to understand typical impact patterns and response speed.

  • Check the provider's incident history for timelines, affected components, and root-cause notes.
  • Compare the incident start time with your internal error spike to confirm correlation.
  • Note whether the incident was regional or global.
  • Document which modules were impacted vs. healthy.
  • Track time-to-acknowledge (TTA) and time-to-resolve (TTR).
  • Capture any recommended workarounds or mitigations from the provider.
  • Review if the incident involved authentication, storage, or networking dependencies.
  • Log whether retry/backoff reduced errors in your app.
  • Identify which teams were most impacted (Support, Finance, HR, Engineering).
  • Use the incident as a trigger to improve monitoring and alerting.

What to capture in your internal outage log

  • Date and time (start/stop) in UTC
  • Affected locations and teams
  • User‑visible symptoms
  • Components impacted
  • Provider updates (links, timestamps)
  • Workarounds used
  • Lessons learned and follow‑ups

When to worry

  • Official status page shows a major outage or multiple components degraded.
  • You see consistent 5xx errors for 10+ minutes across multiple networks.
  • Authentication fails for many users at once (SSO + native login).
  • API health checks fail from two or more regions.
  • Third‑party monitors report widespread issues.
  • Customer support queue spikes with the same symptom.
  • Critical workflows are blocked (payroll run, sprint planning, time entry).
  • A provider acknowledges an incident and posts active updates.

FAQ

Q: Is Jira down right now? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I check Jira status? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is this a global outage or just my account? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why is Jira so slow today? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How long do Jira outages usually last? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Does Jira have a public status page? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is there a Jira outage in my region? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Can I get alerts when Jira goes down? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is the Jira mobile app down too? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is the Jira API down? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why am I seeing 500 or 503 errors? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What does 429 rate limit mean? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why can’t I log in to Jira? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is SSO causing Jira login failures? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why can’t I access a specific project or item? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why are notifications delayed? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira down for maintenance? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How can I verify independently? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What should I tell my team during an outage? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What’s the best backup workflow during downtime? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What should admins check first? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I confirm if my ISP is blocking access? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why does the web app work but the desktop app doesn’t? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why does the mobile app work but the web app doesn’t? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why are attachments failing to upload? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why are search results missing? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why did my automation stop running? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why do webhooks stop delivering? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I export data before an outage? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I avoid data loss during downtime? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Can I work offline? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Are integrations affected when Jira is down? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I check incident history? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Should I open a support ticket? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How can I reduce future outage impact? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I get SLA credits? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What’s the difference between partial and major outage? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I tell if it’s a browser issue? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I tell if it’s a VPN issue? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I tell if it’s an SSO issue? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What is the fastest workaround? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I notify stakeholders? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is it safe to keep retrying? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I set up monitoring? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What metrics should I watch? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I build a fallback? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I keep work moving without Jira? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why does it fail at peak hours? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Does Jira provide an API status endpoint? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira Software Cloud down? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira Service Management down? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why is Jira JQL not working? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why are Jira boards empty? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Are Jira webhooks delayed? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why are Jira notifications not sending? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Atlassian Access down? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Are Jira Marketplace apps affected? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why are Jira attachments failing? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why is Jira automation not running? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira down today? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira status page accurate today? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira down right now? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira status page accurate right now? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira down this morning? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira status page accurate this morning? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira down this afternoon? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira status page accurate this afternoon? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira down this evening? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is Jira status page accurate this evening? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I check if my browser extensions are blocking requests? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I clear site data for this service? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I test from another region quickly? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What logs should I capture for support? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I reduce retries during an outage? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Should I switch to a backup tool temporarily? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I communicate ETA to stakeholders? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I subscribe to incident updates? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I confirm if only one component is degraded? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I distinguish latency vs outage? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I verify API health without credentials? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is there a public status RSS feed? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What does partial outage mean? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What does degraded performance mean? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why does it work on mobile but not desktop? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Why does it work on desktop but not mobile? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What are common signs of a global outage? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What are common signs of an account‑level issue? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I check if my company IP is blocked? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is the issue only for my workspace/tenant? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I verify if an integration token expired? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I know if a webhook endpoint is down? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I test the status API from the CLI? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What’s the best temporary workaround for critical workflows? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I export data quickly during an incident? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What is the fastest way to open a support case? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: When should I escalate internally? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I build a long‑term resilience plan? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Do outages impact data integrity? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Should I pause automations during incidents? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I validate attachments after recovery? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I check if the provider acknowledges the issue? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I set up SMS alerts for outages? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I avoid alert fatigue? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I track historical uptime? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: Is there an SLA for this service? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I request SLA credits? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I detect partial outages automatically? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I implement a fallback read‑only mode? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I keep critical approvals moving? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I validate API tokens after recovery? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I troubleshoot permission errors? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What should I do if only one project/board is broken? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What if my coworkers are fine but I’m not? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What if I’m fine but others are not? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: What is the best order of checks? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I isolate local network issues? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I isolate ISP issues? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I isolate browser issues? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I isolate device issues? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I isolate SSO issues? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I confirm cached data vs live data? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

Q: How do I verify the service from a status bot? A: Check the official status page, verify with https://apistatuscheck.com/api/jira, and test from another network to confirm scope.

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