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Is Loom Down? How to Check Status & What to Do

Q: Is Loom Down? How to Check Status & What to Do?

This post explains Is Loom Down? How to Check Status & What to Do with clear steps and practical examples. Use the guidance to apply the recommendations in your own API workflows.

Quick Answer: If Loom recordings will not start, videos fail to process, or playback is broken, check apistatuscheck.com/api/loom for independent, real-time monitoring and visit the official status.loom.com page for incident updates. If both show issues, the problem is likely a Loom outage.

Loom is a video messaging platform that lets teams record and share quick screen and camera videos. It is widely used for async updates, onboarding, demos, and support walkthroughs. When Loom goes down, teams lose a critical communication channel. This guide helps you confirm whether Loom is down, troubleshoot local issues, and keep work moving with practical alternatives.

How to Check Loom Status in Real Time

1) API Status Check (fastest signal)

Use apistatuscheck.com/api/loom for a fast independent check. It provides a yes/no status and recent response time data.

What it tells you:

Current availability
Response time spikes
Recent outage patterns
Quick confirmation when official updates lag

2) Official Loom Status Page

Loom maintains an official status page at status.loom.com. It reports incidents, maintenance windows, and component-level issues such as:

Loom web app
Recording and upload services
Video processing and transcoding
Playback and sharing
Integrations and APIs

If the status page is green but Loom still fails, continue with the troubleshooting steps below.

3) Test Another Browser or Device

Try recording on another device or browser. If Loom works elsewhere, the issue is likely local (browser permissions, extensions, or device settings).

4) Try a Different Network

Switch networks or use a mobile hotspot. If Loom works on another network, your ISP, DNS, or firewall may be blocking Loom services.

5) Check Team Reports

Ask a teammate to create a new Loom. If they see the same issue, it is likely a platform incident.

Common Loom Issues (and What They Usually Mean)

Recording Not Starting

Symptoms: The record button does nothing, the countdown never begins, or the app freezes. Likely causes: Permission issues, recording service disruption, or local browser conflicts.

Videos Not Processing

Symptoms: Uploads complete but videos stay stuck in processing or fail to publish. Likely causes: Transcoding pipeline outages, processing queue overload, or storage delays.

Playback Problems

Symptoms: Videos fail to load, buffer endlessly, or play audio without video. Likely causes: CDN or streaming delivery issues, browser codec problems, or regional routing.

Upload Failures

Symptoms: Recording finishes but upload fails or stalls. Likely causes: Network instability, upload service degradation, or firewall restrictions.

Login and SSO Errors

Symptoms: Cannot log in, repeated logout loops, or SSO fails. Likely causes: Authentication or identity provider outages.

Signs It Might Not Be a Loom Outage

Before assuming Loom is down, look for these local signals:

Loom works in another browser
The desktop app works but the web app does not (or vice versa)
Only one video fails while others work
Disabling a VPN fixes the issue

If any of these are true, the issue is likely local.

Troubleshooting Steps (Before Assuming a Full Outage)

Use this checklist to rule out local causes:

Check status pages

Confirm permissions

Ensure Loom has camera, microphone, and screen recording access
Re-approve permissions in browser settings if needed

Refresh and clear cache

Hard refresh the page
Clear site data for loom.com
Restart the desktop app

Disable extensions Privacy blockers and ad blockers can interfere with recording scripts.
Switch browsers Test in Chrome, Edge, or Safari to isolate browser-specific issues.
Try another network Network restrictions can block uploads or streaming playback.
Wait 10-15 minutes and retry Some issues are brief processing spikes.

Is It an Outage or a Local Problem?

These signals help you decide:

Multiple teammates report the same issue
The status page shows degraded performance
Loom fails on both web and desktop apps
Switching networks does not help

If the issue only appears on one device or browser, it is likely local.

Advanced Troubleshooting for Power Users

If Loom appears down only for you, try these deeper fixes:

Reset permissions Remove camera/mic permissions for loom.com and re-authorize.
Disable VPNs or proxies Some proxies block WebRTC or upload endpoints.
Update your browser Recording and playback rely on modern media features.
Test a short recording If short videos process but long ones fail, the issue may be local bandwidth.
Check available storage Low disk space can cause recording or upload failures.
Try the desktop app If the web app is unstable, the desktop app sometimes performs better.

What to Do When Loom Is Actually Down

If a platform-wide outage is confirmed, focus on minimizing impact:

Capture critical updates in another format (text or audio)
Pause uploads to avoid repeated failed attempts
Switch to a backup tool for urgent communication
Notify your team so they do not waste time troubleshooting
Set alerts so you know when service is restored

Workarounds While Loom Is Degraded

If Loom is partially working, these workarounds can help:

Record shorter clips and stitch them later
Lower video quality to reduce upload size
Use audio-only if video processing is failing
Share screen grabs with annotated notes instead of video
Use a different browser for playback while uploads are slow

Why Loom Goes Down (Typical Causes)

Most Loom incidents trace back to a few common causes:

Traffic spikes during global work hours
Video processing pipeline overload
Storage or upload service disruptions
CDN or regional routing problems
Third-party authentication issues

These are often partial outages. You might record but not process, or play videos but not upload new ones.

Regional Outages and Partial Failures

Loom issues are not always global. A regional CDN problem can break playback in one location while others remain fine. If only some teammates are affected, the issue is likely regional rather than a full platform outage.

Continuity Plan for Loom-Dependent Teams

If Loom is mission critical, a lightweight continuity plan helps:

Keep a backup recording tool ready for urgent updates.
Standardize alternate formats Have a short written template for async updates when video is unavailable.
Store important videos locally Keep raw recordings or exports in shared storage.
Set up monitoring and alerts Use real-time monitoring to avoid surprise outages.
Define fallback channels Slack, email, or project tools should have a clear async update path.

This keeps communication flowing even if Loom is degraded.

Best Loom Alternatives (When You Need a Backup)

If Loom is down, consider these alternatives:

Vidyard - Strong for sales and customer video messaging.
Screencastify - Easy browser-based recording with quick sharing.
CloudApp - Lightweight screen capture and video sharing.
Vimeo Record - Clean, simple recording with fast sharing links.

Tip: Keep a quick-start guide for your backup tool so teams can switch fast.

Preventing Downtime Surprises (Proactive Monitoring)

If Loom is critical to your workflow, set up monitoring and backups:

Real-time status: apistatuscheck.com/api/loom
Official incidents: status.loom.com
Backup workflows: simple text-based updates for critical moments

This lets you pivot quickly when an outage hits and keeps async communication on track.

FAQ

Is Loom down right now?

Check apistatuscheck.com/api/loom for real-time monitoring and status.loom.com for official updates.

Why is my Loom recording not starting?

Recording issues are often caused by permission problems or recording service outages. Confirm camera and microphone permissions, try another browser, and check the status page.

Why are Loom videos stuck processing?

Processing delays usually indicate a video transcoding backlog. If the status page shows degradation, wait and retry later.

Is there an official Loom status page?

Yes. Loom posts incident updates and maintenance notices at status.loom.com.

What should I use if Loom is down?

Vidyard, Screencastify, CloudApp, and Vimeo Record are strong alternatives. Keep a backup workflow ready.

How do I get outage alerts?

Set up monitoring at apistatuscheck.com/api/loom and subscribe to Loom's status page notifications.

Conclusion

When Loom goes down, the priority is to confirm the outage, avoid wasting time on repeated recordings, and switch to a backup plan. Use independent monitoring alongside the official status page to get fast confirmation and keep communication flowing.

Need alerts? Monitor Loom in real time at apistatuscheck.com/api/loom.