Is PlayStation Network (PSN) Down Right Now?
PSN down affects 116 million PlayStation players worldwide. This guide helps you verify the outage, decode error codes, and fix local network issues — so you can tell whether Sony is down or if it is your setup.
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Check PSN Status Now
Sony publishes per-service PSN health across Gaming, Store, Account Management, and PS Plus:
PSN Service Components
PSN is not a single service — a Store outage does not affect online gaming. Identify which component is down to know the impact.
Online multiplayer, parties, and friends list
Sign-in, account settings, and 2FA
Game purchases, DLC, and subscriptions
PS Plus membership benefits and games library
Cloud game streaming service
Movie and TV rental/purchase service
PSN Error Codes & Fixes
WS-37397-9PSN service unavailable (outage)Fix: Check status.playstation.com and wait for Sony to resolve
CE-34861-2Cannot connect to PSNFix: Test internet connection; check PSN status; restart router
NW-31374-8DNS resolution failureFix: Change DNS to 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare) in PS5 network settings
WS-37368-7Account suspendedFix: Contact PlayStation Support at support.playstation.com
CE-33992-6Game server unavailable (not PSN)Fix: Check game publisher's Twitter/status page — PSN is fine, the game's servers are down
NW-31201-7Internet connection failedFix: Local network issue — restart router, check Ethernet/Wi-Fi connection on console
Fix NAT Type Issues for Online Gaming
Strict NAT (Type 3) is the most common reason online play fails even when PSN is up. You need Moderate NAT (Type 2) for most games.
NAT Type Reference
If you have CGNAT from your ISP (common with mobile broadband and some ISPs), enable UPnP on your router or use a VPN service with dedicated IPs to bypass the CGNAT restriction.
🌐 Can't Access PlayStation Network?
If PlayStation Network is working for others but not for you, it might be an ISP or regional issue. A VPN can help bypass network-level blocks and routing problems.
Troubleshoot with a VPN
Connect from a different region to test if the issue is local to your network. Also protects your connection on public Wi-Fi.
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Frequently Asked Questions
Is PSN down right now?
Check the official PlayStation Network status page at status.playstation.com. Sony reports status for Gaming & Social, PlayStation Store, PlayStation Video, PlayStation Now, and Account Management separately. The page is updated during active incidents. You can also check community reports on Downdetector for crowd-sourced outage confirmation.
Why can't I sign into PSN?
PSN sign-in failures have these common causes: (1) PSN Account Management service outage — check status.playstation.com, (2) Incorrect password — go to account.sonyentertainmentnetwork.com to reset, (3) 2FA issue — use a backup code or contact PlayStation Support, (4) Account suspended — you will see error code WS-37368-7, (5) Console local network issue — not a PSN problem. Test: go to settings.playstation.com on a phone with mobile data to isolate if it is your console or PSN.
Why is online gaming not working on PlayStation?
Online gaming failures on PSN can be: (1) PSN Gaming & Social service down — the core online gaming infrastructure, (2) Specific game server down — not a PSN issue, the game publisher's servers are down, (3) NAT Type issue — Strict NAT (Type 3) blocks online play; use a VPN or port forwarding to get Moderate NAT (Type 2), (4) Local network congestion — run a PlayStation Network Connection Test from Settings, (5) ISP throttling gaming traffic — a VPN with gaming servers can improve this.
What is PlayStation Network maintenance schedule?
Sony schedules PSN maintenance typically on Tuesdays or Wednesdays, usually between 11 PM - 3 AM Pacific Time. Major maintenance windows are announced 24-48 hours in advance on the PlayStation Blog and the status page. During maintenance, you may be unable to sign in, access the Store, or play online. Maintenance periods usually last 2-4 hours.
What are the most common PSN error codes?
Common PSN error codes: WS-37397-9 (PSN service unavailable — outage), CE-34861-2 (cannot connect to PSN — network issue), NW-31374-8 (DNS error), WS-37368-7 (account suspended), CE-33992-6 (cannot connect to server — game-specific, not PSN), NW-31201-7 (internet connection failed — local network issue). Codes starting with WS- are typically PSN server-side. Codes starting with NW- are usually network/internet issues on your end.