Is ServiceNow Down? Complete Status Check Guide + Quick Fixes

ServiceNow instance not loading?
Tickets not saving?
Workflows stuck?

TL;DR: If you think ServiceNow is down, check the official ServiceNow status page and your instance health first.
If the platform is operational, the issue is likely instance-specific (customizations, integrations, browser cache, or admin changes).
This guide covers quick checks, fixes, and when to worry if ServiceNow is not working.

Quick Check: Is ServiceNow Actually Down?

Don't assume it's ServiceNow.
Most "ServiceNow down" reports are caused by instance-level customizations, browser issues, SSO configuration, or scheduled maintenance windows.

60-second triage

1. Check the ServiceNow status page for your instance's data center.
2. Try accessing your instance in incognito mode.
3. Check if other users in your org are affected.
4. Try a different network.

Quick decision tree

Status page operational + only you affected → Browser/SSO/permissions issue
Status page operational + whole org affected → Instance-level issue
Status page degraded + your data center affected → ServiceNow platform incident

Keywords people search

• "ServiceNow down"
• "ServiceNow status"
• "ServiceNow not working"
• "is ServiceNow down today"

Official Sources

ServiceNow Status Page (Primary)

ServiceNow Status:
🔗 status.servicenow.com

What to look for:

• Instance-specific status (search by instance name)
• Data center status (regional)
• Scheduled maintenance windows
• Active incidents

Common components:

• Platform Runtime
• ITSM/ITOM/ITBM modules
• IntegrationHub
• Flow Designer
• Service Portal
• MID Server connectivity
• Email processing
• API (REST/SOAP)

API Status Check (Independent Monitor)

🔗 apistatuscheck.com/api/servicenow

Live "Is ServiceNow Down" page

🔗 apistatuscheck.com/is-servicenow-down

Third-party tools

• DownDetector — ServiceNow
• Twitter/X: Search "ServiceNow down"
• ServiceNow Community (community.servicenow.com)
• r/servicenow on Reddit

Common Issues

Issue: Instance not loading or very slow

Symptoms:

• Login page times out
• Dashboard takes minutes to load
• "Page not available" errors
• Instance URL returns 503

Likely causes:

• Scheduled maintenance (check maintenance calendar)
• Data center degradation
• Heavy custom scripts or business rules
• Instance clone/upgrade in progress

What to check:

• Status page for your data center
• Instance maintenance schedule
• Check with your ServiceNow admin
• Try accessing the instance health dashboard

Issue: Can't log in

Symptoms:

• SSO redirect fails
• "Invalid credentials" despite correct password
• MFA prompt loops
• LDAP auth errors

Likely causes:

• SSO/IdP outage
• LDAP integration failure
• Password policy lockout
• Instance SSO configuration changed

What to check:

• Your IdP status (Okta, Azure AD, ADFS)
• Try the local admin account (admin/password if configured)
• Check with your ServiceNow admin
• Test in incognito

Issue: Tickets/records not saving

Symptoms:

• "Save" spins but nothing happens
• Form submission errors
• Mandatory field errors not showing
• ACL denying access

Likely causes:

• Business rule error on save
• Client script conflict
• ACL misconfiguration
• Browser cache corruption

What to check:

• Browser console for JavaScript errors
• System logs (syslog table)
• Recent business rule or ACL changes
• Try saving a simpler record

Issue: Workflows and Flow Designer stuck

Symptoms:

• Flow executions stuck in "Waiting"
• Workflows not advancing
• Approval records not generating
• Scheduled jobs not running

Likely causes:

• Workflow engine backlog
• MID Server connectivity issues
• IntegrationHub action failures
• Scheduled job conflicts

What to check:

• Flow Designer execution logs
• MID Server status
• System scheduler health
• Recent flow/workflow changes

Issue: Integrations failing

Symptoms:

• REST API returning 500 errors
• MID Server disconnected
• IntegrationHub spoke errors
• Import sets failing

Likely causes:

• API rate limiting
• MID Server connectivity or certificate issues
• External endpoint down
• OAuth token expired

What to check:

• Status page for API component
• MID Server dashboard
• Integration error logs
• External service status

Issue: Email not processing

Symptoms:

• Inbound emails not creating tickets
• Outbound notifications delayed
• Email logs show failures
• Attachments not processing

Likely causes:

• Email service degradation
• SMTP configuration changed
• Email filters blocking
• Mailbox quota exceeded

What to check:

• Email diagnostic dashboard
• Outbound/inbound email logs
• SMTP connection test
• Email filter rules

Quick Fixes

Fix #1: Try incognito mode

Bypasses cached data, cookies, and extension conflicts.

Fix #3: Check instance health

Navigate to:

• your-instance.service-now.com/stats.do for instance stats
• your-instance.service-now.com/xmlstats.do for detailed metrics
• System Diagnostics module in navigator

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Fix #4: Check MID Server status

1. Navigate to MID Server → Servers
2. Check status (Up/Down)
3. Validate MID Server if needed
4. Restart MID Server service if down

---

Fix #5: Review recent changes

Check:

• Update sets applied recently
• Business rule changes
• ACL modifications
• Plugin activations
• Instance upgrade/patch

---

Fix #6: Test with a different role

If only certain users are affected:

• Try with an admin account
• Check role assignments
• Review ACL denials in logs
• Verify group membership

---

Fix #7: Check scheduled jobs

Navigate to: System Scheduler → Scheduled Jobs

Look for:

• Failed or stuck jobs
• Jobs consuming excessive time
• Duplicate scheduled executions

---

Fix #8: Verify SSO/IdP connectivity

1. Check your IdP status page
2. Test SAML configuration
3. Try local authentication if SSO fails
4. Review recent SSO configuration changes

---

Fix #9: Flush DNS

Mac: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
Windows: ipconfig /flushdns

History of outages

Where to find incident history

status.servicenow.com

Typical causes

• Data center maintenance windows
• Database performance degradation
• Instance upgrade complications
• Network routing issues
• Shared infrastructure capacity

What to document

• Time of impact
• Data center and instance name
• Modules affected (ITSM, ITOM, HRSD, etc.)
• Number of users impacted
• Business processes blocked (incident management, change management)

When to worry

Signs it's a real outage

• Status page shows your data center degraded
• Multiple instances on the same DC affected
• Platform APIs returning 5xx
• ServiceNow proactively communicates

Signs it's instance-specific

• Other instances on the same DC work
• Only certain modules affected
• Recent customization or upgrade
• Only certain user roles impacted

Escalation checklist

1. Check status.servicenow.com for your DC
2. Try local admin login
3. Check MID Server status
4. Open a case with ServiceNow Support (HI portal)
5. Notify your IT leadership if ITSM is down

FAQ

Is ServiceNow down right now?

Check status.servicenow.com and apistatuscheck.com/api/servicenow.

Why is my ServiceNow instance slow?

Often caused by heavy business rules, complex client scripts, or data center load. Check stats.do and system diagnostics.

Can one ServiceNow module be down while others work?

Yes. Individual modules can have issues while the platform runs fine — often caused by customizations or specific service degradation.

How do I check ServiceNow status quickly?

Open status.servicenow.com and apistatuscheck.com/is-servicenow-down.

How can I monitor ServiceNow automatically?

Use apistatuscheck.com/api/servicenow for uptime alerts.

Related Resources

• API Status Check — ServiceNow Monitoring
• Official ServiceNow Status