Is WebEx Down? Complete Status Check Guide + Quick Fixes

WebEx meetings not connecting?
Audio or video failing?
Can't join or host meetings?

TL;DR: If you think WebEx is down, check the official WebEx status page and a live monitor first.
If both show operational, the issue is likely local (network, app version, firewall, or audio device settings).
This guide covers quick checks, fixes, and when to worry if WebEx is not working.

Quick Check: Is WebEx Actually Down?

Don't assume it's WebEx.
Most "WebEx down" reports are caused by outdated desktop apps, corporate firewall rules, VPN interference, or local audio/video device issues.

60-second triage

1. Check the WebEx status page.
2. Try joining via web browser (no app needed).
3. Test on a different network (mobile hotspot).
4. Ask another participant if they can join.

Quick decision tree

Status page operational + only you affected → Local/device issue
Status page operational + whole org affected → Network/SSO issue
Status page degraded + many reports → WebEx incident likely

Keywords people search

• "WebEx down"
• "WebEx status"
• "WebEx not working"
• "is WebEx down today"

Official Sources

WebEx Status Page (Primary)

Cisco WebEx Status:
🔗 status.webex.com

What to look for:

• ✅ Operational
• ⚠️ Degraded Performance
• 🔴 Service Disruption

Common components listed:

• WebEx Meetings
• WebEx Calling
• WebEx Messaging
• WebEx Events/Webinars
• WebEx Contact Center
• Admin Portal
• API Services
• SSO/Authentication

API Status Check (Independent Monitor)

Live monitoring:
🔗 apistatuscheck.com/api/webex

Live "Is WebEx Down" page

🔗 apistatuscheck.com/is-webex-down

Status notifications

• Email/SMS alerts from status.webex.com
• Cisco TAC (Technical Assistance Center)
• Follow @WebEx on Twitter/X

Third-party tools

DownDetector

🔗 downdetector.com/status/webex

Twitter/X search

🔗 Search "WebEx down" on Twitter/X

Community

• Cisco Community forums
• WebEx Help Center
• r/webex on Reddit

Common Issues

Issue: Can't join meetings

Symptoms:

• "Meeting not found" errors
• Join button unresponsive
• Stuck on "Connecting to meeting"
• Lobby timeout

Likely causes:

• Meetings service degradation
• Meeting link expired or incorrect
• App version too old
• Firewall blocking WebEx traffic

What to check:

• Status page for Meetings component
• Try the web app instead of desktop
• Verify the meeting link with the host
• Update WebEx to latest version

Issue: Audio not working

Symptoms:

• Can't hear others or they can't hear you
• "Call Me" option failing
• VoIP audio choppy or cutting out
• Echo or feedback

Likely causes:

• Audio device misconfigured
• Network packet loss
• VPN adding latency
• WebEx audio service degraded

What to check:

• Settings → Audio → Test speaker/mic
• Switch between VoIP and phone dial-in
• Disable VPN temporarily
• Try a different headset

Issue: Video not working

Symptoms:

• Camera not detected
• Video freezes or is pixelated
• Screen sharing fails
• Virtual background crashes the app

Likely causes:

• Camera permissions denied by OS
• Outdated video drivers
• Bandwidth insufficient for video
• App conflict with camera

What to check:

• OS camera permissions (System Preferences/Settings)
• Close other apps using the camera
• Disable virtual background temporarily
• Update the WebEx app

Issue: WebEx Calling failures

Symptoms:

• Desk phone not registering
• Calls dropping immediately
• Voicemail not working
• Call routing incorrect

Likely causes:

• Calling service degradation
• SIP registration issues
• Admin portal configuration changes
• Regional carrier problems

What to check:

• Status page for Calling component
• Test from mobile app
• Check admin portal for changes
• Try another extension

Issue: SSO login failing

Symptoms:

• Login loops back to IdP
• "Authentication failed" errors
• Can't access admin portal
• New users can't activate

Likely causes:

• WebEx SSO service degraded
• IdP (Okta, Azure AD) outage
• SAML certificate expired
• Browser cookie issues

What to check:

• Status page for Authentication
• Check IdP status separately
• Try incognito mode
• Verify SAML configuration

Issue: Messaging not syncing

Symptoms:

• Messages delayed
• Spaces not loading
• File sharing failing
• @mentions not notifying

Likely causes:

• Messaging service degradation
• WebSocket connection issues
• App cache corruption
• Notification settings

What to check:

• Status page for Messaging
• Force close and reopen app
• Check notification settings
• Clear app cache

Quick Fixes

Fix #1: Use the web app

Bypass desktop app issues:
Join via browser at web.webex.com — no install needed.

Fix #3: Test audio devices

1. WebEx → Settings → Audio
2. Test speaker → hear a tone?
3. Test microphone → see activity bar?
4. Select correct devices from dropdown
5. Try "Call Me" as fallback

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Fix #4: Switch networks

Try:

• Mobile hotspot
• Home WiFi
• Guest network
• Disable VPN

If it works → corporate firewall is blocking WebEx traffic.

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Fix #5: Check firewall rules

WebEx requires:

• HTTPS (443) outbound
• UDP media ports (varies)
• Access to *.webex.com domains
• Access to *.wbx2.com domains

Ask IT to allowlist Cisco WebEx domains.

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Fix #6: Clear app cache

Desktop app:

1. Sign out of WebEx
2. Delete WebEx cache/data folder
3. Restart the app
4. Sign in again

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Fix #7: Dial in by phone

If VoIP fails:
Use the phone dial-in number from the meeting invite.
This bypasses all internet audio issues.

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Fix #8: Restart your device

Classic but effective. Clears stuck processes, camera locks, and network state.

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Fix #9: Check OS permissions

Mac: System Preferences → Security & Privacy → Camera/Microphone → Allow WebEx
Windows: Settings → Privacy → Camera/Microphone → Allow desktop apps

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Fix #10: Flush DNS

Mac:

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

Windows:

ipconfig /flushdns

History of outages

Where to find incident history

status.webex.com

Typical causes

• Cisco cloud infrastructure issues
• Meeting server capacity during peak hours
• Authentication/SSO service failures
• Regional network routing problems
• Software update regressions

What to document

• Time of impact
• Meeting IDs affected
• Audio vs. video vs. connectivity isolation
• Number of participants impacted
• Geographic scope

When to worry

Signs it's a real outage

• Status page shows degradation
• Multiple organizations affected
• Both app and web client failing
• DownDetector shows spike
• Dial-in also failing (rare but severe)

Signs it's local

• Only one user affected
• Web app works but desktop doesn't
• Works on mobile hotspot
• Dial-in phone audio works fine
• Other video apps (Zoom, Teams) work

Escalation checklist

1. Check status.webex.com
2. Test web app and dial-in
3. Confirm with other participants
4. Contact Cisco TAC if on enterprise plan
5. Use backup platform (Zoom, Teams) if critical

FAQ

Is WebEx down right now?

Check status.webex.com and apistatuscheck.com/api/webex.

Why can't I join my WebEx meeting?

Check if the meeting link is valid, update your app, try the web client, and verify your network isn't blocking WebEx.

Can WebEx audio be down while video works?

Yes. Audio (VoIP and PSTN) and video are separate services that can fail independently.

How do I check WebEx status quickly?

Open status.webex.com and apistatuscheck.com/is-webex-down.

How can I monitor WebEx automatically?

Use apistatuscheck.com/api/webex for uptime alerts via RSS, Slack, Discord, or email.

What's the fastest workaround if WebEx is down?

Switch to Zoom or Teams for the meeting. Use phone dial-in if only internet audio is affected.

Related Resources

• API Status Check — WebEx Monitoring
• Official WebEx Status Page