TLDR: If Loom isn’t recording or uploading, check status.loom.com and apistatuscheck.com/down/loom. Most issues come from browser permissions, blocked uploads, or file processing delays rather than a full outage.

Is Loom Down? How to Check and What to Do

Loom powers async video messaging for teams. When it fails, recordings don’t start, uploads hang, or videos never finish processing. These problems can be caused by local browser settings, network restrictions, or Loom-side incidents.

This guide helps you confirm an outage and keep communication flowing if Loom is down.

How to Check if Loom Is Actually Down

Step 1: Check the Official Status Page

Official status: status.loom.com

Look for incidents related to:

• Recording
• Uploads
• Playback
• Integrations
• Web app availability

Step 2: Check Independent Monitoring

Real-time monitoring: apistatuscheck.com/down/loom

This confirms whether the issue is global or only affecting your environment.

Step 3: Test a Short Recording

Create a 5–10 second test video. If small files upload but long videos fail, the issue might be file size, bandwidth, or processing capacity.

Step 4: Try Another Browser or the Desktop App

If Loom works in another browser or the desktop app, the issue is likely browser permissions or extensions rather than an outage.

Common Loom Error Messages (and What They Mean)

“Recording Failed”

Meaning: Recorder couldn’t access camera/microphone or crashed. What to do: Check browser permissions, close other apps using the camera, and restart.

“Upload Stuck” or “Upload Failed”

Meaning: File upload failed due to network issues or Loom-side processing. What to do: Retry on a stable connection or smaller file.

“Processing Failed”

Meaning: Loom’s backend couldn’t transcode the video. What to do: Retry later, or re-record with lower resolution.

“Service Unavailable” (503)

Meaning: Loom is degraded or down. What to do: Check the status page and retry after a short interval.

“Too Many Requests” (429)

Meaning: API or upload rate limits. What to do: Reduce upload bursts and wait before retrying.

“Playback Error”

Meaning: CDN or processing issue prevents playback. What to do: Refresh the page, try a different network, or wait for processing to complete.

Troubleshooting Steps Before You Assume an Outage

1. Verify camera/mic permissions

   • Re-enable permissions in your browser settings.

2. Close conflicting apps

   • Zoom, Teams, or browser tabs can lock your camera.

3. Disable extensions

   • Ad blockers and privacy tools can break recording or upload.

4. Check bandwidth

   • Large uploads require stable upstream speeds.

5. Try a smaller resolution

   • Lowering resolution reduces processing time.

6. Clear browser cache

   • Cached assets can break the recorder.

7. Use the desktop app

   • More stable for long recordings.

8. Check account status

   • Ensure your plan supports the recording length you need.

Common Loom Issues (That Aren't Full Outages)

Recorder Stuck at “Starting…”

Cause: Another app is already using the screen capture or webcam.\nFix: Quit other meeting apps, reload the page, and try again.

Video Shows “Processing” for a Long Time

Cause: High-resolution uploads or peak traffic.\nFix: Wait 5–10 minutes, then refresh. For long videos, consider splitting into shorter clips.

“Share Link Not Found”

Cause: The video is private or still processing.\nFix: Confirm visibility settings and wait for processing to finish.

If Loom Is Down: What to Do Next

Communicate With Your Team

When async updates are blocked:

• Notify stakeholders
• Provide text updates temporarily
• Share links to a backup recording tool

Use Temporary Alternatives

Good Loom alternatives during downtime:

• Vimeo Record – browser-based recording
• Vidyard – strong for sales teams
• Zoom Recording – easy, widely available
• Google Meet Recording – for Google Workspace
• Microsoft Teams Recording – for 365 orgs
• Screenity – lightweight Chrome extension

Keep a Text-First Fallback

Have a short template for status updates (what changed, blockers, next steps) so work can continue without video.

Preventive Best Practices

Test Before Important Meetings

Run a 10-second test recording ahead of critical updates.

Keep Files Lean

Shorter, lower-resolution recordings upload faster and fail less often.

Maintain a Backup Recorder

Install a secondary tool so you can switch quickly during an outage.

Quick Checklist

• Check status.loom.com
• Verify apistatuscheck.com/down/loom
• Test a short recording
• Confirm camera/mic permissions
• Switch browsers or apps
• Reduce video size

Stay Updated

For real-time Loom monitoring and outage alerts: apistatuscheck.com/down/loom

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Last updated: February 4, 2026. We monitor Loom 24/7 at API Status Check.