OpsGenie Status: How to Check If OpsGenie Is Down Right Now (2026)
Updated June 2026 · 7 min read · API Status Check
Quick Answer
Check OpsGenie status at status.atlassian.com (official Atlassian status — filter for OpsGenie). For independent monitoring of your alerting stack, use apistatuscheck.com.
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The Official OpsGenie Status Page
OpsGenie is part of Atlassian and its official status is tracked alongside Jira and Confluence at status.atlassian.com. The page covers all major OpsGenie services:
What Each OpsGenie Status Means
Monitor your alerting platform independently
Better Stack monitors OpsGenie endpoints from outside Atlassian's network — so you know when your on-call alerting is degraded before you miss a critical page.
Try Better Stack Free →The Unique Problem: When Your Alerting Platform Goes Down
OpsGenie sits in a uniquely critical position: it's the tool that alerts you when other things go down. An OpsGenie outage creates a dangerous blind spot — your monitors fire, but the pages never arrive:
The Silent Failure Scenario
- Your production database has a spike — Datadog fires an alert
- Datadog sends the alert to OpsGenie's API
- OpsGenie accepts the alert but is experiencing delivery degradation
- No page reaches the on-call engineer
- Incident goes undetected for 30-60 minutes until a user reports it
This is why incident-mature teams monitor their alerting platform independently and maintain secondary escalation paths.
5 Ways to Check OpsGenie Status Right Now
Official Atlassian Status Page
Visit status.atlassian.com and filter to 'OpsGenie' to see component-level status for alert delivery, API, web interface, and notifications. Subscribe to email updates on this page.
status.atlassian.com →OpsGenie's Built-In Health Check
OpsGenie exposes a health endpoint you can poll programmatically. A 200 response confirms the API is accepting requests.
curl -s https://api.opsgenie.com/v2/heartbeats -H "Authorization: GenieKey YOUR_API_KEY"OpsGenie Heartbeat Monitoring
OpsGenie has a built-in heartbeat feature: configure a heartbeat, and if it stops receiving pings, OpsGenie fires an alert. Ironically, this can't tell you if OpsGenie itself is down — but it's useful for detecting dead monitoring systems.
OpsGenie Heartbeat Docs →X/Twitter Search
Search 'OpsGenie down' or 'opsgenie alerts not working' on X. DevOps teams report alerting outages in real time — often faster than the official status update when delivery failures affect production incidents.
Search X for 'opsgenie down' →Independent External Monitor
Point an uptime monitor at api.opsgenie.com from outside Atlassian's network. This gives you an independent signal when OpsGenie's API is unreachable — separate from Atlassian's self-reported status.
Monitor OpsGenie with APIStatusCheck →Common OpsGenie Issues During Outages
"Alert created in OpsGenie but no notification received"Check your personal notification rules at app.opsgenie.com/settings — the alert may be routing correctly but your notification method is wrong. Also check if you're in quiet hours or on-call schedule gaps."OpsGenie API returning 429 (rate limit)"Your monitoring tools are sending too many alerts. OpsGenie limits API calls per minute. Implement alert grouping or deduplication in your monitoring platform before they hit OpsGenie."OpsGenie API returning 503 / connection timeout"OpsGenie backend is unavailable. Check status.atlassian.com immediately. If confirmed, activate your backup escalation procedure — direct Slack messages, phone calls, or secondary alerting system."Integration webhook not firing alerts"Check the integration's API key in OpsGenie (Teams → Integrations) — it may have been regenerated. Also verify the webhook URL in your monitoring tool still points to the correct OpsGenie endpoint."Mobile push notifications not arriving"Check iOS/Android notification permissions for the OpsGenie app. If permissions are correct and OpsGenie shows the alert as delivered, the issue is with Apple APNs or Google FCM push infrastructure. Use SMS as fallback.OpsGenie Outage Impact: The Alerting Platform Paradox
An OpsGenie outage is uniquely dangerous because the tool that should alert you to incidents is itself unavailable:
Related guides: PagerDuty Status · Datadog Status · Jira Status
Don't let your alerting platform be a single point of failure
Better Stack monitors OpsGenie's API endpoint independently. If OpsGenie goes dark, you'll know before the next production incident slips through.
Try Better Stack Free →What to Do When OpsGenie Is Down
Immediate Response
- Confirm at status.atlassian.com — filter to OpsGenie
- Switch to your backup escalation path (Slack war room, phone tree)
- Notify your on-call team directly — don't wait for pages
- Increase manual monitoring of critical systems temporarily
- Post status update to your internal incident channel
Long-Term Resilience
- Configure a secondary alerting path (SMS webhook, secondary tool)
- Monitor OpsGenie's own API from outside Atlassian's network
- Use OpsGenie heartbeats to detect dead integrations
- Subscribe to status.atlassian.com email notifications
- Document your backup escalation runbook — don't figure it out during an incident
Frequently Asked Questions
Where is the official OpsGenie status page?
OpsGenie's official status is at status.atlassian.com — the unified Atlassian status page covering Jira, Confluence, Bitbucket, and OpsGenie. Filter by 'Opsgenie' to see component-specific status. You can subscribe to email or webhook notifications for OpsGenie-specific incidents.
Is OpsGenie being discontinued by Atlassian?
Atlassian announced in late 2023 that OpsGenie functionality would be integrated into Jira Service Management (JSM). Existing OpsGenie customers continue to receive support, but new on-call alerting features are being built into JSM. This doesn't affect current OpsGenie uptime or status — it's a product roadmap decision, not an infrastructure change.
What is the difference between OpsGenie status and PagerDuty status?
Both are on-call alerting platforms but operated by different companies. OpsGenie is owned by Atlassian (status at status.atlassian.com). PagerDuty operates independently (status at status.pagerduty.com). For teams needing redundancy, routing alerts to both platforms provides failover if one experiences an outage.
Why did OpsGenie receive my alert but not page anyone?
This is the most common OpsGenie support issue. Causes: (1) The alert was assigned to a team with no active on-call schedule. (2) The on-call rotation is configured but the current window has no one assigned. (3) Notification rules have quiet hours that silenced the page. (4) The alert priority was set below your notification threshold. Check OpsGenie → Teams → your team → On-call → who is on call right now.
Does OpsGenie have a free tier?
OpsGenie has a free tier for up to 5 users with basic on-call scheduling and alerting. Paid plans add escalation policies, advanced analytics, scheduling tools, and higher API limits. Since Atlassian is migrating features to Jira Service Management, check current pricing and free tier limits at the OpsGenie pricing page as these may have changed.
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