Recurly Status: How to Check If Recurly Is Down Right Now (2026)
Updated June 2026 · 6 min read · API Status Check
Quick Answer
Check Recurly status at status.recurly.com (official) for real-time status, or try the Recurly API directly at api.recurly.com to verify API availability. Remember: Recurly billing failures may trace to your payment gateway, not Recurly itself.
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The Official Recurly Status Page
Recurly maintains an official status page at status.recurly.com, built on Statuspage.io. It tracks the following Recurly services:
What Each Recurly Status Means
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Try Better Stack Free →Why “Recurly Is Down” Might Be Your Payment Gateway
This is the most important thing to understand about Recurly outages: Recurly is a billing orchestration layer. The actual payment processing runs through your configured payment gateway. When billing fails, it's critical to check both:
Your Payment Gateway Is Down (Most Common)
If Recurly routes payments through Braintree, Stripe, Adyen, Chase Orbital, or another gateway, a gateway outage means transactions fail — even though Recurly itself is fully operational. Always check your gateway's status page in parallel: status.braintreepayments.com, status.stripe.com, status.adyen.com, etc. Gateway issues show as Recurly transaction errors but Recurly status page shows green.
Webhook Endpoint on Your Side Is Down
Recurly sends webhooks to your application for billing events. If your webhook endpoint is down or returning non-2xx responses, Recurly retries for up to 72 hours. Your application's subscription state can desync during this period. Monitor your webhook endpoint availability separately — Recurly's status page won't show this as an issue.
Card Network or Bank Issues
Visa, Mastercard, or Amex outages, or specific bank processing issues, cause Recurly renewal failures that are entirely outside Recurly's control. If you see a spike in declines but no gateway/Recurly status page alerts, the issue may be a card network or issuing bank problem.
Recurly API Key or Permissions Issue
If you recently rotated your Recurly API keys or changed subdomain settings, your integration may fail with authentication errors. This shows as 'Recurly down' to your team but Recurly is fully operational. Verify your API key is valid with a test GET /accounts call.
5 Ways to Check Recurly Status Right Now
Official Recurly Status Page
Visit status.recurly.com for real-time component status and incident history. Subscribe to email or SMS notifications for instant outage alerts.
status.recurly.com →Recurly Status API (Statuspage.io)
Query Recurly's status programmatically via the Statuspage.io API. Returns current status indicator and description.
# Check Recurly status via Statuspage.io API
curl -s https://status.recurly.com/api/v2/status.json | \
python3 -m json.tool
# Response: {"status": {"indicator": "none", "description": "All Systems Operational"}}
# indicator: none=ok, minor=degraded, major=partial, critical=major outageTest the Recurly API Directly
Make a simple authenticated GET request to api.recurly.com/sites/{your-site}/accounts to verify API connectivity. A 401 is an auth issue; a 503 indicates Recurly API is down.
X/Twitter Search
Search 'Recurly down' or 'Recurly billing not working' on X for real-time reports from SaaS teams and developers.
Search X for 'Recurly down' →Recurly Support
Contact Recurly support at support.recurly.com. For billing incidents, include your site ID, affected subscription/account IDs, and error responses from the API — this speeds diagnosis significantly.
Recurly Support →Common Recurly Errors and What They Mean
These are the errors and symptoms you'll encounter when Recurly or your billing infrastructure is experiencing issues:
"Subscription renewals failing / declined"First check your payment gateway status — this is the most common cause. If the gateway is fine, check if specific card types (Visa vs. Amex) or specific banks are failing, which points to a card network issue rather than Recurly. Check status.recurly.com for Subscription Processing component status."Recurly API returning 503 Service Unavailable"Recurly API infrastructure is down or overloaded. Check status.recurly.com for the API component. Implement exponential backoff in your API clients — Recurly operations are idempotent and safe to retry."Webhooks not arriving at your endpoint"Check status.recurly.com for the Webhook Delivery component. Also verify your webhook endpoint is returning 2xx responses — Recurly stops retrying after sustained failures. Check your webhook delivery log in the Recurly dashboard under Integrations > Webhooks."Hosted payment page not loading / checkout broken"Check status.recurly.com for the Hosted Payment Pages component. Also test if the issue is specific to a payment method (e.g., PayPal on hosted pages requires PayPal to be operational separately)."Dunning emails not being sent"Check the Dunning Management component on status.recurly.com. Also verify your dunning configuration is correct (Settings > Dunning Campaigns) and that your from-email is not in a suppression list."Recurly dashboard loading slowly or not at all"Usually a dashboard-specific issue, not an API problem. Check status.recurly.com. If the dashboard is down but the API is operational, your direct API integrations continue working normally — the dashboard is not in the critical path for billing.What to Do When Recurly Is Down
Immediate Response
- Check status.recurly.com AND your gateway's status page simultaneously
- Pause any bulk operations (imports, mass upgrades) that could amplify the issue
- Note the time range for billing failures — you'll need this for Recurly support
- Enable maintenance mode on checkout pages if renewals are broadly failing
- Alert your customer success team — affected subscribers may contact support
Long-Term Resilience
- Implement webhook idempotency so replayed webhooks don't double-process events
- Monitor both Recurly and your gateway independently with uptime tools
- Set up Recurly email notifications for failed charge events as a secondary alert
- Design your app to handle eventual-consistency from webhook delays
- Configure dunning campaigns with generous retry windows to recover delayed failures
Frequently Asked Questions
Where is the official Recurly status page?
Recurly's official status page is at status.recurly.com. It's built on Statuspage.io and shows real-time status for the API, hosted payment pages, subscription processing, webhook delivery, and dunning management. Subscribe to notifications for proactive outage alerts.
Why are my Recurly subscriptions not renewing?
Check status.recurly.com first, then check your payment gateway's status page (Braintree, Stripe, Adyen, etc.). Renewal failures most commonly trace to gateway issues, not Recurly itself. Also check if the affected accounts have expired cards or hard-declined payment methods.
How often does Recurly go down?
Recurly's historical uptime is typically above 99.9%, with most incidents being brief periods of API latency or webhook delivery delays rather than full subscription processing outages. Recurly publishes detailed incident history at status.recurly.com.
What happens to my subscriptions if Recurly goes down?
Recurly queues renewal attempts and webhook delivery during outages. When service is restored, Recurly replays queued renewals and webhook events. You may see a burst of activity immediately after an outage resolves. Subscription billing dates may shift by the duration of the outage.
Does Recurly have an SLA for uptime?
Recurly Enterprise plans include a 99.9% uptime SLA with service credits for qualifying downtime. Professional plans have SLA terms that vary by contract. Contact your Recurly account manager to review your specific SLA and credit eligibility criteria.
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