Canvas LMS Outage History

50 incidents reported. Data sourced from the official Canvas LMS status page.

50
Total Incidents
5
Major/Critical
34
Minor
50
Resolved

September 2026

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users

minor
Sep 30, 05:04 PM→Sep 30, 07:03 PMresolved
Sep 30, 07:03 PM
resolved — This incident has been resolved.
Sep 30, 06:28 PM
monitoring — A fix has been implemented and we are monitoring the results.
Sep 30, 05:04 PM
investigating — We are currently investigating this issue.

Some users are experiencing errors when interacting with SCORM packages.

minor
Sep 18, 01:17 PM→Sep 18, 01:35 PMresolved
Sep 18, 01:35 PM
resolved — This incident has been resolved.
Sep 18, 01:30 PM
identified — The issue has been identified and a fix is being implemented.
Sep 18, 01:19 PM
investigating — We are continuing to investigate this issue.
+1 more updates

Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.

minor
Sep 16, 08:52 AM→Sep 16, 03:29 PMresolved
Sep 16, 03:29 PM
resolved — This incident has been resolved.
Sep 16, 09:11 AM
investigating — We are continuing to investigate this issue.
Sep 16, 09:05 AM
investigating — Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incident...
+1 more updates

Canvas support phone system is experiencing connection issues

minor
Sep 14, 06:52 AM→Sep 14, 12:25 PMresolved
Sep 14, 12:25 PM
resolved — This incident has been resolved.
Sep 14, 06:52 AM
investigating — We are currently investigating this issue.

Some users are experiencing slow load times when accessing Canvas

minor
Sep 14, 09:13 AM→Sep 14, 09:46 AMresolved
Sep 14, 09:46 AM
resolved — This incident has been resolved.
Sep 14, 09:18 AM
monitoring — A fix has been implemented and we are monitoring the results.
Sep 14, 09:13 AM
investigating — We are currently investigating this issue.

Errors Following Item Creation In Canvas

minor
Sep 11, 03:26 PM→Sep 11, 03:40 PMresolved
Sep 11, 03:40 PM
resolved — This incident has been resolved.
Sep 11, 03:33 PM
monitoring — A fix has been implemented and we are monitoring the results.
Sep 11, 03:26 PM
investigating — A small group of users may encounter 404 errors or page not found errors immediately after item creation in Canvas.

Slow loading and page error messages when accessing New Quizzes

minor
Sep 10, 02:13 PM→Sep 10, 02:41 PMresolved
Sep 10, 02:41 PM
resolved — This incident has been resolved.
Sep 10, 02:29 PM
monitoring — A fix has been implemented and we are monitoring the results.
Sep 10, 02:18 PM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

Slow load times and Page error messages

none
Sep 10, 02:00 PM→Sep 10, 02:00 PMresolved
Sep 10, 02:51 PM
resolved — Some users had been experiencing slow load time and page error messages when accessing Canvas. This behavior has been resolved and Canvas is functioning normally again.

Slow load times and page errors when accessing Canvas

none
Sep 7, 01:14 AM→Sep 7, 01:14 AMresolved
Sep 7, 08:33 AM
resolved — From 01:14 UTC to 03:43 UTC, a subset of users in the ap-southeast-1 region experienced slow load times and page errors when trying to access Canvas.

Some users are experiencing slow load times and page errors when accessing New Quizzes

minor
Sep 3, 03:02 PM→Sep 3, 03:57 PMresolved
Sep 3, 03:57 PM
resolved — This incident has been resolved.
Sep 3, 03:37 PM
monitoring — A fix has been implemented and we are monitoring the results.
Sep 3, 03:14 PM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

SIN Users getting a Website is under heavy Load (request timed out)

minor
Sep 1, 07:26 AM→Sep 1, 07:53 AMresolved
Sep 1, 07:53 AM
resolved — This incident has been resolved.
Sep 1, 07:46 AM
identified — The issue has been identified and a fix is being implemented.
Sep 1, 07:41 AM
investigating — We are continuing to investigate this issue.
+1 more updates

Some users in the Asia-Pacific region are experiencing slowness or page errors in Canvas.

minor
Sep 1, 02:16 AM→Sep 1, 02:50 AMresolved
Sep 1, 02:50 AM
resolved — This incident has been resolved.
Sep 1, 02:16 AM
investigating — We are currently investigating this issue.

August 2026

PDX Users getting a Website is under heavy Load (request timed out)

major
Aug 31, 05:49 PM→Aug 31, 11:06 PMresolved
Aug 31, 11:06 PM
resolved — This incident has been resolved.
Aug 31, 10:26 PM
monitoring — We are continuing to monitor for any further issues.
Aug 31, 09:53 PM
monitoring — We are continuing to monitor for any further issues.
+8 more updates

Students unable to submit or resume certain assessments

minor
Aug 27, 06:39 PM→Aug 31, 06:53 PMresolved
Aug 31, 06:53 PM
resolved — The issue has been resolved.
Aug 28, 04:12 PM
monitoring — A fix has been implemented and we are monitoring the results.
Aug 27, 06:39 PM
investigating — Mastery Connect has identified that for a limited number of assessments, students may be unable to submit or resume a started assessment. We are still investigating the full scope but show no evidence...

Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas

major
Aug 24, 03:58 PM→Aug 24, 06:10 PMresolved
Aug 24, 06:10 PM
resolved — This incident has been resolved.
Aug 24, 05:56 PM
monitoring — A fix has been implemented and we are monitoring the results.
Aug 24, 04:15 PM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

Users in the Virginia and Oregon regions are unable to access Impact Messaging and Dashboard

major
Aug 24, 03:03 PM→Aug 24, 05:30 PMresolved
Aug 24, 07:00 PM
resolved — This incident has been resolved.
Aug 24, 04:07 PM
monitoring — A fix has been implemented and we are monitoring the results.
Aug 24, 04:07 PM
identified — Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We are actively working to r...

Some Canvas users may experience degraded media playback

minor
Aug 24, 02:42 AM→Aug 24, 03:44 AMresolved
Aug 24, 03:44 AM
resolved — This incident has been resolved.
Aug 24, 03:30 AM
monitoring — We are continuing to monitor for any further issues.
Aug 24, 03:30 AM
monitoring — A fix has been implemented and we are monitoring the results.
+2 more updates

Some users are experiencing Slowness with Outcomes

minor
Aug 21, 04:07 PM→Aug 21, 04:55 PMresolved
Aug 21, 04:55 PM
resolved — This incident has been resolved.
Aug 21, 04:07 PM
identified — We are continuing to work on a fix for this issue.
Aug 21, 04:07 PM
identified — The issue has been identified and a fix is being implemented.

Some users may experience errors when playing or uploading media files

minor
Aug 17, 01:30 PM→Aug 17, 01:43 PMresolved
Aug 17, 01:43 PM
resolved — This incident has been resolved.
Aug 17, 01:30 PM
identified — A small number of users may experience errors when playing or uploading media files

Some users may run into slow load times or errors when accessing Canvas

minor
Aug 17, 12:15 PM→Aug 17, 12:32 PMresolved
Aug 17, 12:32 PM
resolved — This incident has been resolved.
Aug 17, 12:28 PM
monitoring — A fix has been implemented and we are monitoring the results.
Aug 17, 12:20 PM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

Some users receiving errors when accessing Canvas

minor
Aug 13, 06:28 PM→Aug 14, 12:38 AMresolved
Aug 14, 12:38 AM
resolved — This incident has been resolved.
Aug 13, 07:31 PM
monitoring — A fix has been implemented and we are monitoring the results.
Aug 13, 06:42 PM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

Some users may run into slow load times or errors when accessing Canvas

minor
Aug 11, 02:25 PM→Aug 11, 04:48 PMresolved
Aug 11, 04:48 PM
resolved — This incident has been resolved.
Aug 11, 04:40 PM
identified — We are continuing to work on a fix for this issue.
Aug 11, 04:02 PM
identified — We are continuing to work on a fix for this issue.
+3 more updates

Stride users may experience 403 error messages when accessing LTIs

minor
Aug 6, 05:18 PM→Aug 6, 07:12 PMresolved
Aug 6, 07:12 PM
resolved — This incident has been resolved.
Aug 6, 06:42 PM
identified — We are continuing to work on a fix for this issue.
Aug 6, 06:18 PM
identified — The issue has been identified and a fix is being implemented.
+2 more updates

July 2026

New Quizzes may be down for some users

minor
Jul 28, 07:50 AM→Jul 28, 09:10 AMresolved
Jul 28, 09:10 AM
resolved — This incident has been resolved.
Jul 28, 09:01 AM
monitoring — A fix has been implemented and we are monitoring the results.
Jul 28, 08:45 AM
identified — We are continuing to work on a fix for this issue.
+3 more updates

Free-for-Teacher users may encounter errors when accessing Canvas

none
Jul 28, 06:36 AM→Jul 28, 07:04 AMresolved
Jul 28, 07:04 AM
resolved — This incident has been resolved.
Jul 28, 06:50 AM
monitoring — A fix has been implemented and we are monitoring the results.
Jul 28, 06:44 AM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

Unexpected Errors Or Failed Requests When Using AI Tools In Canvas

none
Jul 16, 06:30 PM→Jul 16, 06:30 PMresolved
Jul 16, 09:16 PM
resolved — Users may have encountered failed requests or errors stating "An unexpected error occurred" when utilizing AI tools in Canvas.

Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio

major
Jul 16, 08:22 AM→Jul 16, 12:21 PMresolved
Jul 16, 12:21 PM
resolved — This issue has been resolved and all Instructure products are working as intended.
Jul 16, 11:57 AM
monitoring — A fix has been implemented in all regions for all affected products. We are currently monitoring the results.
Jul 16, 11:52 AM
identified — We are continuing to work on a fix for this issue.
+18 more updates

Canvas User pages not accessible.

minor
Jul 16, 12:38 AM→Jul 16, 01:12 AMresolved
Jul 16, 01:12 AM
resolved — This incident has been resolved.
Jul 16, 12:58 AM
monitoring — A fix has been implemented and we are monitoring the results.
Jul 16, 12:38 AM
investigating — We are currently investigating this issue.

Roll Call database misconfiguration for some users

minor
Jul 14, 03:28 PM→Jul 14, 10:14 PMresolved
Jul 14, 10:14 PM
resolved — This incident has been resolved.
Jul 14, 09:58 PM
identified — We are continuing to work on a fix for this issue.
Jul 14, 08:24 PM
identified — We are continuing to work on a fix for this issue.
+4 more updates

A small subset of users may experience page errors when accessing Canvas.

minor
Jul 12, 07:02 PM→Jul 12, 07:21 PMresolved
Jul 12, 07:21 PM
resolved — This incident has been resolved.
Jul 12, 07:02 PM
investigating — We are currently investigating this issue.

Some Users May Encounter Errors When Attempting To Log Into Canvas

minor
Jul 6, 07:45 PM→Jul 6, 09:22 PMresolved
Jul 6, 09:22 PM
resolved — This incident has been resolved.
Jul 6, 09:07 PM
monitoring — A fix has been implemented and we are monitoring the results.
Jul 6, 07:56 PM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

Some users are experiencing errors when logging into Canvas on Android devices.

minor
Jul 1, 12:13 AM→Jul 1, 12:44 AMresolved
Jul 1, 12:44 AM
resolved — This incident has been resolved.
Jul 1, 12:35 AM
monitoring — A fix has been implemented and we are monitoring the results.
Jul 1, 12:13 AM
investigating — We are currently investigating this issue.

June 2026

Sistemic rostering and grade sync delays

minor
Jun 29, 05:50 PM→Jun 29, 09:45 PMresolved
Jun 30, 02:00 AM
resolved — This incident has been resolved.
Jun 29, 06:23 PM
identified — The issue has been identified and a fix is being implemented.
Jun 29, 05:50 PM
investigating — We are currently investigating the reported delays for Sistemic rostering and grade syncs.

Some users in Western Europe are experiencing slow load times in Canvas DocViewer.

minor
Jun 23, 01:36 AM→Jun 23, 01:52 AMresolved
Jun 23, 01:52 AM
resolved — This incident has been resolved.
Jun 23, 01:36 AM
investigating — We are currently investigating this issue.

Users attempting to access Canvas Portfolio are getting an error when attempting to access

minor
Jun 22, 04:02 PM→Jun 22, 05:09 PMresolved
Jun 22, 05:09 PM
resolved — This incident has been resolved.
Jun 22, 04:54 PM
identified — The issue has been identified and a fix is being implemented.
Jun 22, 04:35 PM
investigating — We are continuing to investigate this issue.
+1 more updates

Some users may encounter errors when using IgniteAI Agent

minor
Jun 22, 10:44 AM→Jun 22, 12:07 PMresolved
Jun 22, 12:07 PM
resolved — This incident has been resolved.
Jun 22, 12:05 PM
monitoring — A fix has been implemented and we are monitoring the results.
Jun 22, 10:46 AM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

Impact unavailble for users in Mumbai

none
Jun 18, 01:29 PM→Jun 18, 01:29 PMresolved
Jun 18, 01:29 PM
resolved — Impact 1.0 was temporarily unavailable for users in Mumbai.

Some users may encounter errors when using IgniteAI Agent

minor
Jun 17, 08:53 AM→Jun 17, 09:48 AMresolved
Jun 17, 09:48 AM
resolved — This incident has been resolved.
Jun 17, 09:43 AM
identified — The issue has been identified and a fix is being implemented.
Jun 17, 08:53 AM
investigating — We are currently investigating this issue.

Canvas Careers unavailable. Users receive the error "Failed to load navigation."

minor
Jun 10, 06:02 PM→Jun 10, 06:13 PMresolved
Jun 10, 06:13 PM
resolved — This incident has been resolved.
Jun 10, 06:07 PM
monitoring — A fix has been implemented and we are monitoring the results.
Jun 10, 06:04 PM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

Some users receiving Internal Access Manager request form

none
Jun 9, 04:26 PM→Jun 9, 04:47 PMresolved
Jun 9, 04:47 PM
resolved — This incident has been resolved.
Jun 9, 04:42 PM
monitoring — A fix has been implemented and we are monitoring the results.
Jun 9, 04:33 PM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

Some users may encounter errors when accessing SCORM LTI Tool and Content

minor
Jun 5, 08:39 AM→Jun 5, 10:27 AMresolved
Jun 5, 10:27 AM
resolved — This incident has been resolved.
Jun 5, 10:22 AM
monitoring — A fix has been implemented and we are monitoring the results.
Jun 5, 08:51 AM
identified — The issue has been identified and a fix is being implemented.
+1 more updates

HTML files download instead of previewing which may disrupt course content in Canvas

minor
Jun 4, 01:15 AM→Jun 4, 03:11 AMresolved
Jun 4, 03:11 AM
resolved — This incident has been resolved.
Jun 4, 01:41 AM
identified — The issue has been identified and a fix is being implemented.
Jun 4, 01:15 AM
investigating — We are currently investigating this issue.

May 2026

Studio service is down in SYD region

none
May 29, 12:40 PM→May 29, 12:40 PMresolved
May 29, 02:26 PM
resolved — From 6:41 AM to 6:55 AM MST Studio service in the SYD region was down.

Studio bulk auto-caption notification emails

none
May 28, 12:00 PM→May 28, 12:00 PMresolved
May 28, 04:05 PM
resolved — Beginning 6:00am MDT users may have received multiple email notifications for Studio auto-captions. These notifications were from Canvas but were incorrectly being sent multiple times to users. While ...

Multi-factor authentication issues

minor
May 22, 11:55 PM→May 22, 11:55 PMresolved
May 23, 12:33 AM
resolved — Some users may have experienced issues with multi-factor authentication. This has been resolved.

Some users cannot add enrollments to Catalog

minor
May 12, 05:53 AM→May 12, 11:32 AMresolved
May 12, 11:32 AM
resolved — This incident has been resolved.
May 12, 07:33 AM
identified — The issue has been identified and a fix is being implemented.
May 12, 05:53 AM
investigating — We are currently investigating this issue.

Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.

maintenance
May 7, 08:41 PM→May 11, 10:21 PMresolved
May 11, 10:21 PM
resolved — All Canvas environments are available.
May 11, 10:19 PM
monitoring — We are continuing to monitor for any further issues.
May 11, 10:18 PM
monitoring — Canvas Beta and Canvas Test are now available.
+3 more updates

Some users are having difficulties logging into Student ePortfolios

major
May 7, 05:21 PM→May 11, 03:52 PMresolved
May 11, 03:52 PM
resolved — This incident has been resolved.
May 7, 05:21 PM
investigating — We are currently investigating an issue where some users are having difficulties logging into Student ePortfolios. This is not affecting customers.

UI Elements in New Quizzes are not loading for users.

maintenance
May 11, 01:26 PM→May 11, 01:39 PMresolved
May 11, 01:39 PM
resolved — This incident has been resolved.
May 11, 01:34 PM
monitoring — A fix has been implemented and we are monitoring the results.
May 11, 01:26 PM
investigating — We are currently investigating this issue.

Some users may be experiencing slowness when accessing Canvas.

none
May 11, 01:16 PM→May 11, 01:16 PMresolved
May 11, 01:46 PM
resolved — Some users may be experiencing slowness when accessing Canvas.

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