How often does Shopify have outages?

Shopify has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/shopify for the complete outage history with timelines and resolution details.

What was the last Shopify outage?

The most recent Shopify incident was "Shop Pay unavailable" on June 24, 2025. It was classified as minor impact and is currently resolved.

Shopify Outage History

50 incidents reported. Data sourced from the official Shopify status page.

Total Incidents

Major/Critical

Minor

Resolved

June 2025

Shop Pay unavailable

minor

Jun 24, 10:57 PM→Jun 24, 11:30 PMresolved

Jun 24, 11:30 PM

resolved — This incident has been resolved.

Jun 24, 11:15 PM

investigating — Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.

Jun 24, 11:15 PM

investigating — We are continuing to investigate, Shop Pay is unavailable at this time.

+1 more updates

Some POS transactions are not completing on iOS devices Actions

major

Jun 24, 05:46 PM→Jun 24, 08:52 PMresolved

Jun 24, 08:52 PM

resolved — Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitor...

Jun 24, 08:19 PM

monitoring — A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

Jun 24, 07:02 PM

investigating — We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve...

+4 more updates

March 2023

Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

critical

Mar 13, 03:24 PM→Mar 13, 04:05 PMresolved

Mar 13, 04:05 PM

resolved — This incident has been resolved.

Mar 13, 03:56 PM

monitoring — A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

Mar 13, 03:42 PM

identified — Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

+5 more updates

October 2022

Some merchants are encountering errors within their admin

major

Oct 25, 03:50 PM→Oct 25, 06:31 PMresolved

Oct 25, 06:31 PM

resolved — This incident has been resolved.

Oct 25, 06:07 PM

monitoring — Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impa...

Oct 25, 05:43 PM

monitoring — The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.

+6 more updates

June 2022

We are investigating an issue preventing web traffic to our servers

major

Jun 21, 06:59 AM→Jun 21, 08:11 AMresolved

Jun 21, 08:11 AM

resolved — All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.

Jun 21, 07:58 AM

monitoring — A fix has been put in place and we are monitoring for any further issues.

Jun 21, 06:59 AM

investigating — We are looking into this and will keep you posted with updates here as soon as we have identified the issue.

June 2021

Assets not loading for some Shopify services

critical

Jun 8, 10:24 AM→Jun 8, 11:20 AMresolved

Jun 8, 11:20 AM

resolved — This incident has been resolved.

Jun 8, 10:49 AM

identified — We have identified the problem impacting several Shopify services and are working on a fix.

Jun 8, 10:31 AM

investigating — Some merchants and customers are experiencing issues accessing different Shopify services, including storefronts and admins We are investigating this and will keep you updated

+1 more updates

March 2020

Interruption in service on some stores

minor

Mar 22, 12:30 PM→Mar 22, 12:30 PMresolved

Mar 22, 12:33 PM

resolved — Some stores are currently inaccessible. We are investigating and will keep you updated.

Admin left nav is missing elements

minor

Mar 20, 12:21 AM→Mar 20, 12:24 AMresolved

Mar 20, 12:24 AM

resolved — This incident has now been resolved, and all items in the left nav are now back to normal.

Mar 20, 12:21 AM

identified — Several merchants have reported navigation elements missing from the left navigation. This affects a merchant's ability to use sub-nav items. The problem has been identified and a fix will be rolled o...

Login issues affecting some merchants

minor

Mar 18, 09:16 PM→Mar 19, 12:54 AMresolved

Mar 19, 12:54 AM

resolved — The incident affecting logins for merchants and partners is now resolved.

Mar 19, 12:44 AM

monitoring — Continuing to monitor the fix.

Mar 19, 12:33 AM

identified — A fix has been deployed and we are now monitoring all systems.

+7 more updates

February 2020

Theme Editor degraded

minor

Feb 27, 02:15 PM→Feb 27, 03:44 PMresolved

Feb 27, 03:44 PM

resolved — This incident has been resolved.

Feb 27, 02:15 PM

identified — The issue has been identified and a fix is being implemented.

Some discount codes might be improperly applied at checkout

minor

Feb 10, 02:36 PM→Feb 10, 05:23 PMresolved

Feb 10, 05:23 PM

resolved — This incident has been resolved.

Feb 10, 03:18 PM

identified — We’ve identified the problem impacting discount codes and we’re working on a solution.

Feb 10, 02:36 PM

investigating — We are experiencing an interruption in service preventing some discount codes from being applied at checkout. We are investigating and will keep you updated.

January 2020

Checkout completion delayed for some stores

major

Jan 25, 08:05 PM→Jan 25, 08:16 PMresolved

Jan 25, 08:16 PM

resolved — This incident has been resolved.

Jan 25, 08:11 PM

monitoring — A fix has been implemented and we are monitoring the results.

Jan 25, 08:05 PM

investigating — We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are c...

PayPal not processing payments

major

Jan 25, 07:48 PM→Jan 25, 08:13 PMresolved

Jan 25, 08:13 PM

resolved — This incident has been resolved.

Jan 25, 07:48 PM

monitoring — We are currently monitoring an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution PayPal and will keep ...

Shopify storefronts not loading correctly for some stores

none

Jan 23, 11:00 PM→Jan 23, 11:00 PMresolved

Jan 23, 11:20 PM

resolved — Some Shopify storefronts may not have been loading correctly. The problem has now been resolved.

Failures with Shopify Shipping, Shopify Pay and Admin access

critical

Jan 20, 02:31 PM→Jan 20, 02:53 PMresolved

Jan 20, 02:53 PM

resolved — This incident has been resolved.

Jan 20, 02:46 PM

monitoring — A fix has been implemented and we are monitoring the results.

Jan 20, 02:46 PM

investigating — We are currently investigating this issue.

Checkout completion delayed for some stores

none

Jan 17, 12:37 PM→Jan 17, 12:57 PMresolved

Jan 17, 12:57 PM

resolved — This incident has been resolved.

Jan 17, 12:52 PM

monitoring — A fix has been implemented and we are monitoring the results.

Jan 17, 12:37 PM

December 2019

Customer notification emails not being sent for some stores

minor

Dec 19, 09:24 PM→Dec 19, 10:08 PMresolved

Dec 19, 10:08 PM

resolved — This incident has been resolved.

Dec 19, 09:47 PM

monitoring — A fix has been implemented and we are monitoring the results.

Dec 19, 09:24 PM

investigating — Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.

Some Shopify apps and services are experiencing difficulties

minor

Dec 7, 07:30 PM→Dec 7, 07:30 PMresolved

Dec 7, 09:33 PM

resolved — From 2:29 PM EST to 4:23 PM EST, we experienced a partial outage affecting a number of Shopify apps and services including some payment providers, shipping services, and checkout. This incident is now...

Checkouts on some stores are unavailable

minor

Dec 4, 10:13 PM→Dec 5, 12:04 AMresolved

Dec 5, 12:04 AM

resolved — This incident has been resolved.

Dec 4, 10:35 PM

identified — The issue has been identified and a fix is being implemented.

Dec 4, 10:13 PM

investigating — We are aware that checkout on some stores cannot proceed past the shipping page. We are actively investigating the issue.

Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine

major

Dec 4, 10:30 PM→Dec 4, 11:04 PMresolved

Dec 4, 11:04 PM

resolved — This incident has been resolved.

Dec 4, 10:59 PM

investigating — We are currently investigating this issue.

Shopify admin is currently unreachable

critical

Dec 3, 03:41 PM→Dec 3, 03:51 PMresolved

Dec 3, 03:51 PM

resolved — This incident has been resolved.

Dec 3, 03:49 PM

monitoring — A fix has been implemented and we are monitoring the results.

Dec 3, 03:41 PM

investigating — We are currently investigating this issue.

FedEx shipping rates not available at checkout

minor

Dec 2, 04:31 PM→Dec 2, 10:50 PMresolved

Dec 2, 10:50 PM

resolved — This incident has been resolved.

Dec 2, 07:45 PM

monitoring — We're continuing to monitor while FedEx works to find a solution for this issue.

Dec 2, 07:40 PM

monitoring — FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will nee...

November 2019

Facebook sales channel not syncing

minor

Nov 28, 03:41 PM→Nov 28, 09:55 PMresolved

Nov 28, 09:55 PM

resolved — This incident has been resolved.

Nov 28, 07:57 PM

monitoring — We are continuing to monitor and we'll keep you updated.

Nov 28, 05:10 PM

monitoring — Facebook are working on a solution and we'll keep you updated.

+1 more updates

Items missing from search results in Admin

none

Nov 26, 10:20 AM→Nov 26, 11:40 AMresolved

Nov 26, 11:40 AM

resolved — This incident has been resolved.

Nov 26, 10:37 AM

monitoring — We have identified the problem and deployed a fix. We'll keep monitoring the issue.

Nov 26, 10:22 AM

investigating — The search function in Shopify admin is returning inaccurate results for some users. We’re investigating and will keep you updated.

+1 more updates

Admin and Storefronts experiencing intermittent downtime

major

Nov 25, 07:46 PM→Nov 25, 09:34 PMresolved

Nov 25, 09:34 PM

resolved — This incident has been resolved.

Nov 25, 08:13 PM

monitoring — A fix has been implemented and we are monitoring the results.

Nov 25, 08:01 PM

investigating — We are continuing to investigate this issue.

+1 more updates

Buy button malfunctioning in the admin

major

Nov 20, 11:59 PM→Nov 21, 12:06 AMresolved

Nov 21, 12:06 AM

resolved — This incident has been resolved.

Nov 21, 12:04 AM

monitoring — A fix has been implemented and we are monitoring the results.

Nov 20, 11:59 PM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

Shopify storefronts not accessible on some stores

major

Nov 20, 06:40 PM→Nov 20, 06:45 PMresolved

Nov 20, 06:45 PM

resolved — This incident has been resolved.

Nov 20, 06:40 PM

investigating — Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.

No packing slips are being served

major

Nov 15, 08:21 PM→Nov 15, 10:27 PMresolved

Nov 15, 10:27 PM

resolved — This incident has been resolved.

Nov 15, 10:12 PM

monitoring — A fix has been implemented and we are monitoring the results.

Nov 15, 09:56 PM

investigating — We are continuing to investigate the issue with the packing slip service

+1 more updates

UPS shipping rates not available at checkout

major

Nov 14, 06:06 AM→Nov 14, 06:29 AMresolved

Nov 14, 06:29 AM

resolved — This incident has been resolved.

Nov 14, 06:07 AM

monitoring — We are continuing to monitor for any further issues.

Nov 14, 06:06 AM

monitoring — Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers c...

Some stores unable to purchase UPS shipping labels.

major

Nov 14, 06:05 AM→Nov 14, 06:05 AMresolved

Nov 14, 06:05 AM

resolved — This incident has been resolved.

Nov 14, 06:05 AM

monitoring — Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of...

Analytics, metrics, reports and Flow delayed

minor

Nov 12, 07:18 PM→Nov 12, 10:10 PMresolved

Nov 12, 10:10 PM

resolved — This incident has been resolved.

Nov 12, 09:37 PM

monitoring — A fix has been implemented and we are monitoring the results.

Nov 12, 08:33 PM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

Order Printer, as well as Amazon and Google Shopping sales channels experiencing issues

minor

Nov 11, 11:52 AM→Nov 11, 12:47 PMresolved

Nov 11, 12:47 PM

resolved — This incident has been resolved.

Nov 11, 12:23 PM

monitoring — A fix has been implemented and we are monitoring the results.

Nov 11, 11:52 AM

investigating — Order Printer app, as well as Amazon and Google Shopping sales channels is experiencing issues on some stores. We’re investigating and will keep you updated.

Shopify storefronts/admins not accessible on some stores

minor

Nov 8, 03:38 PM→Nov 8, 03:55 PMresolved

Nov 8, 03:55 PM

resolved — This incident has been resolved.

Nov 8, 03:46 PM

monitoring — A fix has been implemented and we are monitoring the results.

Nov 8, 03:42 PM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

UPS shipping rates not available at checkout

major

Nov 8, 04:15 AM→Nov 8, 07:44 AMresolved

Nov 8, 07:44 AM

resolved — This incident has been resolved.

Nov 8, 04:15 AM

Some stores unable to purchase DHL Express shipping labels.

major

Nov 5, 07:29 PM→Nov 5, 09:32 PMresolved

Nov 5, 09:32 PM

resolved — This incident has been resolved.

Nov 5, 07:29 PM

monitoring — Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the pur...

Storefront and checkout down for some shops

major

Nov 5, 04:51 PM→Nov 5, 07:02 PMresolved

Nov 5, 07:02 PM

resolved — This incident has been resolved.

Nov 5, 05:34 PM

monitoring — A fix has been implemented and we are monitoring the results.

Nov 5, 04:51 PM

investigating — We are currently investigating this issue.

Admin not loading correctly for some stores

minor

Nov 2, 01:05 AM→Nov 2, 02:04 AMresolved

Nov 2, 02:04 AM

resolved — This incident has been resolved.

Nov 2, 02:01 AM

monitoring — A fix has been implemented and we are monitoring the results.

Nov 2, 01:56 AM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

Storefront and checkouts down for some storefronts

major

Nov 1, 05:15 PM→Nov 1, 10:20 PMresolved

Nov 1, 11:25 PM

resolved — This incident has been resolved.

Nov 1, 10:19 PM

monitoring — Lag and other associated issues are resolving themselves, we are continuing to monitor until system health is 100%

Nov 1, 06:31 PM

monitoring — A fix has been implemented and we are monitoring the results.

+1 more updates

October 2019

Network connectivity issues with some customers from Italy

minor

Oct 25, 03:04 PM→Nov 5, 07:28 PMresolved

Nov 5, 07:28 PM

resolved — While the root cause of this issue is still outside of Shopify, we have implemented a solution which has successfully restored connectivity for the majority of stores from the affected ISPs. If you ar...

Nov 4, 10:31 PM

investigating — We are continuing to investigate this issue.

Nov 3, 06:04 PM

investigating — We appreciate your patience while we continue to investigate this issue.

+5 more updates

Customers page not loading correctly for some stores

minor

Oct 29, 11:07 PM→Oct 29, 11:44 PMresolved

Oct 29, 11:44 PM

resolved — This incident has been resolved.

Oct 29, 11:39 PM

monitoring — A fix has been implemented and we are monitoring the results.

Oct 29, 11:20 PM

identified — The issue has been identified and a fix is being implemented.

+2 more updates

Interruption in service on some stores

major

Oct 29, 04:09 PM→Oct 29, 04:33 PMresolved

Oct 29, 04:33 PM

resolved — This incident has been resolved.

Oct 29, 04:29 PM

monitoring — A fix has been implemented and we are monitoring the results.

Oct 29, 04:20 PM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

UPS shipping rates not available at checkout

major

Oct 25, 02:54 PM→Oct 25, 04:10 PMresolved

Oct 25, 04:10 PM

resolved — This incident has been resolved.

Oct 25, 02:54 PM

Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

minor

Oct 21, 05:47 PM→Oct 25, 02:53 PMresolved

Oct 25, 02:53 PM

resolved — This incident has been resolved.

Oct 24, 01:14 PM

investigating — Some customers using the TIM internet service provider are also affected.

Oct 22, 03:42 PM

investigating — Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our netwo...

+2 more updates

Payment processing failures for merchants using PayPal Express

major

Oct 23, 01:48 PM→Oct 23, 02:09 PMresolved

Oct 23, 02:09 PM

resolved — This incident has been resolved.

Oct 23, 02:04 PM

monitoring — PayPal Express payments are now being processed correctly, we will be monitoring

Oct 23, 01:48 PM

investigating — Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.

Themes not installing to some shops, problems with downloading shipping labels

minor

Oct 22, 08:13 PM→Oct 23, 03:07 AMresolved

Oct 23, 03:07 AM

resolved — This incident has been resolved.

Oct 22, 08:55 PM

identified — The issue has been identified. We are working with our third party providers to resolve these issues.

Oct 22, 08:13 PM

investigating — Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloa...

Problems logging into Shopify accounts

minor

Oct 22, 09:19 PM→Oct 22, 10:43 PMresolved

Oct 22, 10:43 PM

resolved — This incident has been resolved.

Oct 22, 10:35 PM

monitoring — A fix has been implemented and we are monitoring the results.

Oct 22, 09:19 PM

investigating — Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.

The Admin is not loading correctly for some stores

major

Oct 22, 02:09 PM→Oct 22, 04:06 PMresolved

Oct 22, 04:06 PM

resolved — This incident has been resolved.

Oct 22, 03:43 PM

monitoring — A fix has been implemented and we are monitoring the results.

Oct 22, 03:13 PM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

Storefront, Admin and Checkout down for some stores

major

Oct 22, 01:03 AM→Oct 22, 01:27 AMresolved

Oct 22, 01:27 AM

resolved — This incident has been resolved.

Oct 22, 01:25 AM

monitoring — A fix has been implemented and we are monitoring the results.

Oct 22, 01:25 AM

investigating — We are experiencing an interruption in service affecting Storefront, Checkout and Admin. We are investigating and will keep you updated.

SMS messages for order confirmations not received or delayed

minor

Oct 21, 07:19 PM→Oct 21, 07:42 PMresolved

Oct 21, 07:42 PM

resolved — This incident has been resolved.

Oct 21, 07:28 PM

identified — The issue has been identified and a fix is being implemented.

Oct 21, 07:19 PM

investigating — We are continuing to investigate this issue.

+1 more updates

Google Shopping app not syncing

major

Oct 17, 05:31 PM→Oct 17, 06:35 PMresolved

Oct 17, 06:35 PM

resolved — This incident has been resolved.

Oct 17, 05:43 PM

monitoring — A fix has been implemented and we are monitoring the results.

Oct 17, 05:31 PM

investigating — The Google Shopping app is temporarily not syncing for some stores. We’re investigating and will keep you updated.

Get Shopify Outage Alerts

Be the first to know when Shopify go down.