PagerDuty Pricing 2026 — Free, Professional, Business & Enterprise
PagerDuty pricing starts at $21/user/mo for the Professional plan (billed annually). The Business plan is $41/user/mo. A free plan supports up to 5 users with basic on-call scheduling and 100 SMS/phone notifications per month.
Last updated: 2026-03-29
PagerDuty Plans Compared
Free
$0
Up to 5 users
Best for: Small teams starting with incident response
- ✓Up to 5 users
- ✓Push & email notifications
- ✓100 SMS/phone notifications per month
- ✓1 on-call schedule
- ✓1 escalation policy
- ✓Basic event rules
- ✓Slack & Microsoft Teams integration
- ✓Mobile app
Professional
$21/user/mo
Billed annually
Best for: Teams that need reliable on-call and alerting
- ✓Unlimited users
- ✓Unlimited SMS & phone notifications
- ✓Unlimited on-call schedules
- ✓Unlimited escalation policies
- ✓Advanced event rules
- ✓All integrations (700+)
- ✓Conference bridge
- ✓Response mobilization
- ✓Live call routing
- ✓Service graph
- ✓Round robin scheduling
Business
$41/user/mo
Billed annually
Best for: Organizations with complex incident management needs
- ✓Everything in Professional
- ✓Incident workflows (unlimited)
- ✓Advanced incident types (custom)
- ✓ServiceNow & Salesforce integrations
- ✓Business service subscriptions
- ✓Custom fields on incidents
- ✓Change events
- ✓Response plays
- ✓Post-incident reviews
- ✓Priority support
Enterprise
Custom
Contact sales
Best for: Large enterprises with mission-critical operations
- ✓Everything in Business
- ✓Advanced workflow automation
- ✓Event orchestration
- ✓Full API access
- ✓Advanced analytics
- ✓SSO/SAML
- ✓Custom training & onboarding
- ✓Dedicated support
- ✓SLA guarantees
⚡ PagerDuty Is Not a Monitoring Tool
PagerDuty handles incident response and on-call management — it doesn't monitor your infrastructure or APIs directly. You connect monitoring tools (Datadog, UptimeRobot, Better Stack, etc.) to PagerDuty, and it routes alerts to the right person at the right time. For monitoring, see Better Stack, UptimeRobot, or Datadog.
💰 What Does PagerDuty Cost by Team Size?
API Status Check vs PagerDuty →
Different tools for different problems: PagerDuty routes alerts, ASC detects third-party API outages.
Better Stack — PagerDuty Alternative? →
Better Stack bundles monitoring + incident management from $29/mo. Is it enough to replace PagerDuty?
Frequently Asked Questions
How much does PagerDuty cost?
PagerDuty pricing starts at $21/user/mo (Professional, billed annually). The Business plan is $41/user/mo. A free plan supports up to 5 users with basic on-call scheduling. Enterprise pricing is custom. A team of 10 on the Professional plan pays $210/mo.
Does PagerDuty have a free plan?
Yes. PagerDuty Free supports up to 5 users with push/email notifications, 100 SMS/phone notifications per month, 1 on-call schedule, 1 escalation policy, and Slack/Teams integrations. It's a functional free tier for small teams starting with incident response.
PagerDuty vs Opsgenie pricing?
Opsgenie (by Atlassian) offers a free plan for up to 5 users and paid plans starting at $9.45/user/mo (Essentials) and $16.15/user/mo (Standard). PagerDuty Professional is $21/user/mo. Opsgenie is cheaper per-user, but PagerDuty offers deeper incident management features, more integrations (700+), and is considered the industry standard for on-call management.
Is PagerDuty worth the cost?
For teams where incident response time directly impacts revenue, PagerDuty is typically worth the investment. The ROI comes from reduced mean-time-to-resolve (MTTR), reliable alert delivery, and coordinated team responses. For small teams with simple alerting needs, alternatives like Better Stack (incident management included at $29/mo) or Opsgenie ($9.45/user/mo) may offer better value.
Does PagerDuty do uptime monitoring?
No. PagerDuty is an incident management and on-call platform, not a monitoring tool. It receives alerts FROM monitoring tools (Datadog, New Relic, Grafana, etc.) and routes them to the right on-call person. For uptime monitoring, use tools like UptimeRobot, Better Stack, or Pingdom — then connect them to PagerDuty for alerting.
PagerDuty vs Better Stack for incident management?
PagerDuty is the industry leader in incident management with 700+ integrations and deep workflow customization. Better Stack bundles uptime monitoring, logging, AND incident management starting at $29/mo — much cheaper but less mature for incident management specifically. Choose PagerDuty for complex, enterprise-grade incident response. Choose Better Stack for an all-in-one monitoring + incident solution.
📡 Need monitoring + incident management in one tool?
Better Stack bundles uptime monitoring, logging, and incident management from $29/mo — no need to buy PagerDuty separately.