E

Elasticsearch Outage History

Past incidents and downtime events

Complete history of Elasticsearch outages, incidents, and service disruptions. Showing 50 most recent incidents.

April 2026(7 incidents)

majorresolvedApr 30, 09:46 PM — Resolved Apr 30, 10:36 PM

Delayed AutoOps Metrics in AWS us-east-1

3 updates
resolvedApr 30, 10:36 PM

This issue has now been resolved.

monitoringApr 30, 10:18 PM

This issue has now been resolved and we are continuing to monitor the system.

identifiedApr 30, 09:46 PM

We have identified and are working to mitigate an issue which is causing delayed AutoOps metrics for customers in AWS us-east-1.

majorresolvedApr 28, 02:46 PM — Resolved Apr 28, 06:40 PM

Missing Metrics in Cloud Console — US East (us-east-1)

5 updates
resolvedApr 28, 06:40 PM

The system has recovered and functionality has returned to normal.

identifiedApr 28, 05:39 PM

We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.

investigatingApr 28, 04:32 PM

Our investigation is ongoing.  We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted.  We will provide a further update in 1 hour, or when there is a change in status.

investigatingApr 28, 03:57 PM

Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.

investigatingApr 28, 02:46 PM

Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.

majorresolvedApr 27, 11:49 AM — Resolved Apr 27, 12:40 PM

Elevated Error Rates and Latency — EU West Region

4 updates
resolvedApr 27, 12:40 PM

The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a post-incident review.

monitoringApr 27, 12:08 PM

Our monitoring system reports that AWS EU West 3 (Paris) region ingress layer traffic has recovered to normal levels as of 11:36 UTC and our SLO alerts have resolved. We are continuing to monitor and will update once we are confident the issue is fully resolved.

identifiedApr 27, 11:57 AM

We are continuing to work on a fix for this issue.

identifiedApr 27, 11:49 AM

We are currently investigating connectivity issues affecting a subset of customers in our AWS EU West 3 (Paris) region. Some requests may be experiencing elevated latency or failures. Our team is actively investigating, and we are working with our cloud infrastructure provider on the underlying issue. Other regions are not affected at this time. We will provide updates as the situation develops.

majorresolvedApr 20, 06:37 AM — Resolved Apr 20, 10:41 AM

EIS elevated 5xx error rates for model google-gemini-embedding-001

3 updates
resolvedApr 20, 10:41 AM

An incident with an upstream service provider has been resolved, and access to the model is now restored.

investigatingApr 20, 09:50 AM

Errors are coming from the provider API (Google). The incident has been escalated to them, and we are still waiting for a response.

investigatingApr 20, 06:37 AM

We're seeing elevated 5xx error rates for the Gemini Embedding v1 model in EIS. The following default inference endpoint is affected: - .google-gemini-embedding-001 We're investigating and will update again in 2 hours or if there's a change in status.

majorresolvedApr 9, 08:46 PM — Resolved Apr 10, 07:54 PM

Privatelink hostnames reported by API are incorrect

4 updates
resolvedApr 10, 07:54 PM

We have successfully deployed a fix for the PrivateLink hostname issue to the User Console. Customers who experienced incorrect PrivateLink URLs or connectivity issues with their deployments should now see correct hostnames. We apologize for the inconvenience.

identifiedApr 10, 12:18 PM

We are still working on moving the fix to production as we experienced some testing issues.

identifiedApr 9, 10:44 PM

We have merged a fix and are working on deploying it to production

identifiedApr 9, 08:46 PM

A recent change to our Privatelink implementation resulted in the URLs reported by the deployment API being incorrect in some cases, causing connectivity issues for customers who relied on those URLs. We have identified the issue and are working on a fix.

majorresolvedApr 9, 03:37 PM — Resolved Apr 10, 11:51 AM

Connection issue to Kibana via the Cloud UI SSO

5 updates
resolvedApr 10, 11:51 AM

We have confirmed no further impact from this incident, and are now marking it as resolved.

investigatingApr 9, 07:50 PM

We have rolled out the fix and there should be no more customer impact

investigatingApr 9, 04:41 PM

We have identified the issue and are working on a fix. We will update again in 3 hours or earlier.

investigatingApr 9, 04:21 PM

We have identified that only PrivateLink customers are impacted and no other Hosted Cloud Deployments should see any issues.

investigatingApr 9, 03:37 PM

We are aware of an issue when connecting to Kibana through the Elastic Cloud UI via SAML SSO, impacting hosted Cloud deployments. Our team is actively investigating. We will post an update to this status within the next hour.

majorresolvedApr 6, 05:58 PM — Resolved Apr 6, 08:43 PM

Synthetics service may not run on schedule (us-east-4)

3 updates
resolvedApr 6, 08:43 PM

Issue has been fixed and there should be no more customer impact

identifiedApr 6, 07:16 PM

We have identified the problem and are working on a solution. We should have an update within the next 2-3 hours.

investigatingApr 6, 05:58 PM

We are investigating an issue in our Synthetics service on us-east-4. Some customer monitor jobs may not run on their expected schedule. We will provide an update in an hour or earlier.

March 2026(5 incidents)

majorresolvedMar 30, 06:46 PM — Resolved Mar 30, 07:57 PM

Elevated error rates for Claude Sonnet 4.5 EIS inference endpoints

2 updates
resolvedMar 30, 07:57 PM

Endpoints are operating normally

investigatingMar 30, 06:46 PM

We're seeing elevated 5xx error rates for the Claude Sonnet 4.5 model in EIS. The following default inference endpoints are affected: - .anthropic-claude-4.5-sonnet-chat_completion - .anthropic-claude-4.5-sonnet-completion - .gp-llm-v2-chat_completion - .gp-llm-v2-completion We're investigating and will update again in 2 hours or if there's a change in status.

majorresolvedMar 27, 04:33 AM — Resolved Mar 27, 07:23 AM

AutoOps deployments marked as Inactive in AWS us-east-1 region

4 updates
resolvedMar 27, 07:23 AM

AutoOps is back to full functionality in the AWS us-east-1 region and the incident has been resolved.

monitoringMar 27, 07:13 AM

We have mitigated the issue, and AutoOps is back to full functionality in the AWS us-east-1 region. We will continue monitoring the signals from the region to ensure AutoOps remains fully functional, and will share another update once the issue is fully resolved.

monitoringMar 27, 05:37 AM

We have identified the issue and applied mitigations to bring AutoOps in the AWS us-east-1 region back to functionality. Customer deployments may still be marked as inactive, and recent metrics may still not be available. We expect AutoOps to return to full functionality within the next hour. We will provide an update when one is available or within the hour, whichever comes first.

investigatingMar 27, 04:33 AM

We are currently investigating an outage of AutoOps in AWS us-east-1 region. Customer deployments in the region may be marked as inactive and recent metrics may not be available. We will provide an update when one is available or within the hour, whichever comes first.

majorresolvedMar 26, 10:51 AM — Resolved Mar 26, 05:42 PM

Issue creating new projects in GCP europe-west3

3 updates
resolvedMar 26, 05:42 PM

This issue is resolved. Customers are now able to create new Serverless projects in the GCP europe-west3 region

identifiedMar 26, 01:06 PM

The engineering team is validating the fix to restore project creation in the GCP europe-west3 region. We will post another update in 2 hours or sooner if needed

identifiedMar 26, 10:51 AM

We are aware of problems creating new Serverless projects in the GCP europe-west3 region. The engineering team has identified the problem and we are working on mitigating it. We will post the next updated in 2 hours.

minorresolvedMar 9, 11:32 AM — Resolved Mar 9, 08:29 PM

GCP us-central1 hosting problems

5 updates
resolvedMar 9, 08:29 PM

This incident has been resolved.

monitoringMar 9, 01:16 PM

We have seen an improvement regarding this service disruption. The docker registry is available, and project orchestration has been restored. We will continue to monitor the situation, and ensure a full service recovery.

identifiedMar 9, 12:05 PM

The issue has been identified, and we are working with our hosting providers to reach a solution. Users may see an impact with the availability of the elastic docker registry (browsing, and pulling images) Users may see an impact with the orchestration of their hosted Serverless projects, leading to slower provisioning and scaling tasks.

investigatingMar 9, 11:46 AM

Further investigations has indentified additional impact across services hosted in the GCP us-central1 region. We are working internally, and with our hosting providers to determine the root cause.

investigatingMar 9, 11:32 AM

We have identified an issue impacting the provisioning of kibana resources for new projects. This may delay or fail requests for new projects. We are investigating the root cause, and will post updates shortly.

majoridentifiedMar 2, 06:23 AM

Connectivity disruption for AWS Bahrain (me-south-1)

8 updates
identifiedApr 20, 05:46 PM

Update — This incident remains ongoing. AWS Bahrain (me-south-1) has been removed from the available region selection on cloud.elastic.co and is unavailable for new deployments. Existing deployments in me-south-1 remain inaccessible due to the ongoing AWS infrastructure disruption. AWS has not provided a recovery timeline for the region. Customers should continue to assume the region is unavailable for the foreseeable future. We continue to support impacted customers individually through our support channels. If you have not yet done so, please open a case so we can assist with your recovery options. For assistance, please open a case in our Support portal (https://support.elastic.co) or email mailto:support@elastic.co. Apr 20, 2026 — 00:00 UTC

identifiedApr 2, 12:00 AM

As this incident remains ongoing with no recovery timeline provided by AWS, we have removed AWS Bahrain (me-south-1) from the available region selection on cloud.elastic.co. The region is currently unavailable for the creation of new deployments. Existing deployments in me-south-1 remain inaccessible due to the ongoing AWS connectivity disruption. Customers in this region should continue to work through Elastic support channels. For assistance, please open a case in our Support portal (https://support.elastic.co) or email support@elastic.co.

identifiedMar 24, 11:09 AM

This incident remains ongoing. We continue to monitor the situation in AWS Bahrain (me-south-1) and are actively supporting all impacted customers through our support channels. As this incident has no ETA for mitigation, our status updates for this incident will be on a weekly basis, or sooner if there is a significant change in status. For any further assistance, please feel free to reach out to Elastic support by either opening a case in our Support portal (https://support.elastic.co) or by emailing support@elastic.co.

identifiedMar 24, 09:29 AM

We have identified a further potential disruption to our services hosted in the AWS Bahrain (me-south-1) region. We are working to determine the scope of this impact, and have engaged with AWS as the providers in this investigation. Further updates will be posted within the hour, or when we have further information.

identifiedMar 23, 04:20 PM

There are no new updates. This incident remains ongoing. We continue to monitor the situation in AWS Bahrain (me-south-1) and are actively supporting all impacted customers through our support channels. As this incident has no ETA for mitigation, our status updates for this incident will be on a weekly basis, or sooner if there is a significant change in status. For any further assistance, please feel free to reach out to Elastic support by either opening a case in our Support portal (https://support.elastic.co) or by emailing support@elastic.co.

identifiedMar 16, 07:46 PM

This incident remains ongoing. We continue to monitor the situation in AWS Bahrain (me-south-1) and are actively supporting all impacted customers through our support channels. As this incident has no ETA for mitigation, our status updates for this incident will be on a weekly basis, or sooner if there is a significant change in status. For any further assistance, please feel free to reach out to Elastic support by either opening a case in our Support portal (https://support.elastic.co) or by emailing support@elastic.co.

identifiedMar 9, 03:01 PM

This incident remains ongoing. We continue to monitor the situation in AWS Bahrain (me-south-1) and are actively supporting all impacted customers through our support channels. As this incident has no ETA for mitigation, our status updates for this incident will be on a weekly basis, or sooner if there is a significant change in status. For any further assistance, please feel free to reach out to Elastic support by either opening a case in our Support portal (https://support.elastic.co) or by emailing support@elastic.co.

identifiedMar 2, 06:23 AM

We are aware of connectivity and power issues affecting AWS Bahrain (me-south-1) due to localized power issues. We are awaiting further updates from AWS and will update here once we have more information.

February 2026(8 incidents)

majorresolvedFeb 26, 11:29 AM — Resolved Feb 26, 05:07 PM

fleet-server rejecting new incoming connections

3 updates
resolvedFeb 26, 05:07 PM

This incident is resolved.

monitoringFeb 26, 12:24 PM

We have identified the root cause of those sporadic errors observed and have successfully mitigated the issue. We continue to observe the situation and provide an update within the next 2 hours.

investigatingFeb 26, 11:29 AM

We're seeing some errors from fleet-server in Elastic Cloud that are affecting new incoming connections for some projects. We will provide an update within the next 2 hours.

majorresolvedFeb 25, 02:33 PM — Resolved Feb 25, 02:38 PM

Intermittent 404s when accessing elastic.co webpage

2 updates
resolvedFeb 25, 02:38 PM

404 errors have been resolved on the elastic.co webpage.

investigatingFeb 25, 02:33 PM

We currently investigating an issue causing intermittent 404 errors when visiting the elastic.co webpage. We will provide additional updates as they become available.

majorresolvedFeb 18, 05:56 PM — Resolved Feb 18, 07:12 PM

Issues provisioning new Elastic Cloud Hosted capacity in Azure regions

2 updates
resolvedFeb 18, 07:12 PM

This issue is now resolved.

investigatingFeb 18, 05:56 PM

We are currently aware of and investigating an issue causing failure to provision new capacity in Elastic Cloud Hosted Azure regions. We will provide additional updates as they become available.

majorresolvedFeb 12, 06:21 PM — Resolved Feb 13, 12:46 AM

Old Clusters Appearing on Billing Usage Page

2 updates
resolvedFeb 13, 12:46 AM

We have identified and fixed an issue on the billing usage pages that resulted in the pages showing incorrect billing totals. There should be no more customer impact.

identifiedFeb 12, 06:21 PM

We've identified an issue on the billing usage pages where some hosted deployments might be showing incorrect usage. We're working on a fix and will update again in 6 hours.

majorresolvedFeb 10, 06:35 PM — Resolved Feb 10, 10:51 PM

Degradation with BYOK deployment creation in Azure regions

3 updates
resolvedFeb 11, 01:01 PM

This issue has been resolved, and BYOK deployment creation has been confirmed as fully functional.

identifiedFeb 10, 07:49 PM

We have identified a misconfiguration in our Azure set up and working on pushing out the fix. Will update soon once it has been released.

investigatingFeb 10, 06:35 PM

We are investigating a degradation in BYOK deployment creation in Azure regions. We will update again in one hour.

majorresolvedFeb 9, 04:53 PM — Resolved Feb 10, 10:22 AM

Degradation in the `openai-gpt-oss-120b` model in EIS

3 updates
resolvedFeb 10, 10:22 AM

We have completed our work to restore access to`openai-gpt-oss-120b` model in EIS.

investigatingFeb 9, 07:35 PM

We've identified the issue and have merged a fix. We are in the process of rolling this out but are blocked by a GitHub degradation. Will update as soon as we have some progress on the deploy.

investigatingFeb 9, 04:53 PM

We've noticed a degradation in the `openai-gpt-oss-120b` model in EIS, we're investigating the root cause and we'll update again in 2 hours

majorresolvedFeb 6, 01:56 AM — Resolved Feb 6, 04:22 AM

Issue creating new projects in AWS us-east-1

3 updates
resolvedFeb 6, 04:22 AM

The issues affecting Elastic Cloud Serverless project creation in the AWS us-east-1 region have been resolved. Our engineering team identified a DNS configuration error as the root cause; once the records were corrected and propagated, service functionality returned to normal. All systems are now operating as expected, and customers should no longer experience delays or errors when creating new projects. We appreciate your patience while we worked to clear this up.

identifiedFeb 6, 02:43 AM

We have successfully identified the root cause of the provisioning delays in the AWS us-east-1 region and are now beginning the remediation phase. A fix has been developed and validated through internal testing, and we are currently rolling out the fix across the affected infrastructure. Customers may still see intermittent failures for a short period as the fix propagates.

investigatingFeb 6, 01:56 AM

We are currently investigating an issue that has resulted in provisioning delays affecting the creation of new Elastic Cloud Serverless projects within the AWS us-east-1 region. While existing projects remain operational and unaffected, customers may encounter errors or extended wait times when attempting to spin up new projects in this specific region. Our engineering team is actively working to identify the root cause and restore full functionality. We apologize for the inconvenience and will provide further updates as more information becomes available.

majorresolvedFeb 2, 11:01 PM — Resolved Feb 3, 10:42 AM

Upstream cloud provider incident impacting Project Creation/Deployments

5 updates
resolvedFeb 3, 10:42 AM

The incidents affecting us have been resolved on Azure's side. All Elastic services are fully operational and no further impact was observed during the past 4 hours. Hence, we mark this incident as resolved.

monitoringFeb 3, 07:37 AM

We are closely monitoring the situation as we await Microsoft Azure's final resolution regarding their ongoing incidents. Currently, we are not aware of any additional impact on Elastic customers or services. However, we will maintain a very close monitoring status until Azure provides official confirmation that the incident is fully resolved.

monitoringFeb 3, 03:52 AM

There is no new information to report at this time. We are still awaiting a final resolution from Microsoft Azure regarding their ongoing incident. As soon as Azure confirms the issue is resolved on their side, we will provide a final update.

monitoringFeb 3, 12:26 AM

We are continuing to monitor an open incident on the Microsoft Azure side. At this time, we are not aware of any further active impact to Elastic customers or services; however, we will remain in a monitoring state until Azure provides official confirmation that the incident is fully resolved on their end.

monitoringFeb 2, 11:01 PM

We are aware of an active incident involving Microsoft Azure infrastructure that is impacting Elastic Serverless and Elastic Hosted services. Customers may experience failures or significant delays when attempting to provision new Serverless projects, create new Hosted deployments, or perform scaling operations on existing clusters. Our engineering team is closely monitoring the situation. Existing, steady-state deployments in Azure remain operational. There is also no impact to projects or deployments in other cloud providers. We will provide further updates as more information becomes available.

January 2026(2 incidents)

majorresolvedJan 23, 01:10 AM — Resolved Jan 23, 07:31 AM

Elastic Cloud account verification and MFA emails may be delayed

3 updates
resolvedJan 23, 07:31 AM

We have completed our work to restore service to Elastic Cloud email and MFA services. The upstream third-party incident that was affecting account verification and MFA emails has been resolved, and all systems are now operating normally. We have confirmed that email delivery has returned to expected levels.

monitoringJan 23, 03:55 AM

We are continuing to monitor the status of the upstream provider's incident. We will continue to post periodic updates or as new information becomes available.

monitoringJan 23, 01:10 AM

Some Elastic Cloud customers may be experiencing issues with receiving emails for account verification and MFA due to an upstream third-party incident. We are actively monitoring this and will post periodic updates or as new information becomes available.

majorresolvedJan 23, 12:37 AM — Resolved Jan 23, 03:51 AM

AutoOps incident in ECH GCP US Central

3 updates
resolvedJan 23, 03:51 AM

The incident has been resolved.

monitoringJan 23, 12:56 AM

We've determined that AutoOps functionality has fully recovered for Elastic Cloud Hosted clusters in GCP US Central.

investigatingJan 23, 12:37 AM

Customers may observe some data delay in AutoOps functionality for Elastic Cloud Hosted clusters in GCP US Central. We're actively investigating this.

December 2025(5 incidents)

majorresolvedDec 24, 08:37 AM — Resolved Dec 25, 03:17 AM

AutoOps Outage in GCP us-central-1

16 updates
resolvedDec 25, 03:17 AM

The system is operational.

monitoringDec 25, 02:19 AM

AutoOps functionality has been restored in the GCP us-central-1 region. We are continuing to monitor the system for signs of service degradation.

identifiedDec 25, 12:35 AM

AutoOps functionality is gradually being restored in the GCP us-central-1 region. We expect the full recovery to resume within a few hours and will keep updating until full recovery is achieved. Customer deployments in the region may still be marked as inactive, and recent metrics may not be available until it is fully recovered.

identifiedDec 24, 11:26 PM

AutoOps functionality is gradually being restored in the GCP us-central-1 region. We expect the full recovery to resume within a few hours and will keep updating until full recovery is achieved. Customer deployments in the region may still be marked as inactive, and recent metrics may not be available until it is fully recovered.

identifiedDec 24, 10:27 PM

We are continuing to see intermittent impact in the GCP us-central-1 region, which is causing some customer deployments to be marked as inactive. We are continuing to investigate the issue and will continue to provide updates as they become available.

identifiedDec 24, 09:05 PM

We are continuing to investigate an issue impacting AutoOps deployments in the GCP us-central-1 region. Customer deployments in the region may be marked as inactive and recent metrics may not be available. We will continue to provide updates as they become available.

identifiedDec 24, 07:07 PM

We are continuing to investigate an issue impacting AutoOps deployments in the GCP us-central-1 region. Customer deployments in the region may be marked as inactive and recent metrics may not be available. We will continue to provide updates as they become available.

identifiedDec 24, 05:20 PM

We are continuing to see intermittent impact in the GCP us-central-1 region, which is causing some customer deployments to be marked as inactive. We are continuing to investigate the issue and will continue to provide updates as they become available.

monitoringDec 24, 04:22 PM

AutoOps functionality has been restored in the GCP us-central-1 region. We are continuing to monitor the system for signs of service degradation.

identifiedDec 24, 03:16 PM

AutoOps functionality is gradually being restored in the GCP us-central-1 region. We expect the full recovery to resume within a few hours and will keep updating until full recovery is achieved. Customer deployments in the region may still be marked as inactive, and recent metrics may not be available.

identifiedDec 24, 02:06 PM

AutoOps functionality is gradually being restored in the GCP us-central-1 region. We expect the full recovery to resume within a few hours and will keep updating until full recovery is achieved. Customer deployments in the region may still be marked as inactive, and recent metrics may not be available.

identifiedDec 24, 01:03 PM

AutoOps functionality is gradually being restored in the GCP us-central-1 region. We expect the full recovery to resume within a few hours and will keep updating until full recovery is achieved. Customer deployments in the region may still be marked as inactive, and recent metrics may not be available.

identifiedDec 24, 12:05 PM

AutoOps functionality is gradually being restored in the GCP us-central-1 region. We expect the full recovery to resume within a few hours and will keep updating until full recovery is achieved. Customer deployments in the region may still be marked as inactive, and recent metrics may not be available.

identifiedDec 24, 11:01 AM

We have implemented mitigations to restore AutoOps functionality in GCP us-central-1. Customer deployments in the region may still be marked as inactive and recent metrics may not be available. We are monitoring its recovery and will provide an update within an hour.

investigatingDec 24, 09:37 AM

We are currently investigating an outage of AutoOps in GCP us-central-1. Customer deployments in the region may be marked as inactive and recent metrics may not be available. We will provide an update when one is available or within the hour, whichever comes first.

investigatingDec 24, 08:37 AM

We are currently investigating an outage of AutoOps in GCP us-central-1. Customer deployments in the region may be marked as inactive and recent metrics may not be available. We will provide an update when one is available or within the hour, whichever comes first.

majorresolvedDec 23, 03:29 AM — Resolved Dec 23, 05:29 AM

AutoOps Partial Outage in GCP us-central-1

4 updates
resolvedDec 23, 05:29 AM

The system is operational.

monitoringDec 23, 04:47 AM

We are seeing recovery in the system with the deployed fix, and are continuing to monitor the health of the system.

identifiedDec 23, 04:24 AM

We have identified the underlying cause of the issue and are applying a fix. We will post another update as it becomes available or within an hour, whichever is first.

investigatingDec 23, 03:29 AM

We are currently investigating a partial outage of AutoOps in GCP us-central-1. Customer deployments in the region may be marked as inactive and recent metrics may not be available. We will provide an update when one is available or within the hour, whichever comes first.

criticalresolvedDec 17, 12:10 PM — Resolved Dec 17, 12:49 PM

Email delays impacting some customers

2 updates
resolvedDec 17, 12:49 PM

Our teams have resolved an issue with the mail system, which caused delays for emails being sent for customers such as password reset requests, receiving billing invoices and adding users to organisations.

identifiedDec 17, 12:10 PM

We're aware of delays affecting emails being sent for customers, such as password reset requests, receiving billing invoices and adding users to organisations. Our team is investigating the issue and we will provide updates on our progress.

majorresolvedDec 11, 04:50 PM — Resolved Dec 11, 08:23 PM

AutoOps button disabled for some deployments created after December 3

4 updates
resolvedDec 11, 08:23 PM

The fix is working as expected. This issue is resolved

monitoringDec 11, 06:56 PM

We have completed the roll out of the fix and are monitoring to confirm resolution. We will post an update in an hour or sooner.

identifiedDec 11, 05:58 PM

Our engineers have deployed a change and new deployments will be able to use AutoOps. We are still working on fixing the affected deployments between December 3 and today. We will provide an update within 1 hour, or sooner if appropriate.

identifiedDec 11, 04:50 PM

We are aware of an issue impacting deployments created after December 3rd that causes the AutoOps button to appear greyed out. Affected AWS regions are af-south-1, ap-east-1, ap-northeast-2, aws-ap-southeast-2, ca-central-1, me-south-1, sa-east-1, eu-north-1, eu-south-1, eu-west-3, us-west-1, eu-central-2. The us-central-1 GCP region is also affected. Our engineers have been engaged and are currently working on a resolution. We will provide an update within 1 hour, or sooner if appropriate

majorresolvedDec 4, 08:29 PM — Resolved Dec 4, 10:31 PM

System emails may not be delivered

3 updates
resolvedDec 4, 10:31 PM

This incident is now resolved as the backlog of emails has been cleared.

monitoringDec 4, 08:59 PM

We've identified the issue and have started processing the backlog of emails. We will continue to monitor the situation until the backlog is cleared.

identifiedDec 4, 08:29 PM

We are aware of issues where system emails are not being delivered. We are investigating and will provide an update in two hours or earlier on our investigation.

November 2025(7 incidents)

majorresolvedNov 28, 10:42 PM — Resolved Nov 29, 11:25 AM

Azure — Serverless projects

8 updates
resolvedNov 29, 11:25 AM

The fix is working as expected. This issue is resolved

monitoringNov 29, 10:08 AM

We have completed the roll out of the fix and are monitoring to confirm resolution. We will post an update in an hour or sooner.

identifiedNov 29, 07:50 AM

We are continuing the rollout of the potential fix. We will update again in an hour

identifiedNov 29, 06:50 AM

We are continuing the rollout of the potential fix. We will update again in an hour

identifiedNov 29, 05:20 AM

We are continuing the rollout of the potential fix. We will update again in an hour

identifiedNov 29, 01:24 AM

We have identified a potential fix that we are in the process of rolling out. We anticipate this to be complete in approximately 3-4 hours. We will update when this process is complete.

investigatingNov 29, 12:02 AM

We are continuing our investigation into the intermittent 5xx errors in Azure Serverless projects. We will update again in an hour.

investigatingNov 28, 10:42 PM

We are currently investigating an increase in HTTP 502 errors affecting Serverless projects running in Azure regions.

majorresolvedNov 21, 04:52 AM — Resolved Nov 21, 06:09 AM

Managed OTLP Endpoint & Managed Intake Service ingestion issues on GCP us-central1

4 updates
resolvedNov 21, 06:09 AM

Ingestion rates are normal, the incident is resolved

monitoringNov 21, 05:48 AM

Ingestion rates are back to normal, we're currently monitoring the situation.

investigatingNov 21, 05:11 AM

We are continuing to investigate this issue.

investigatingNov 21, 04:52 AM

We are aware of ingestion problems in Managed OTLP Endpoint & Managed Intake Service for GCP us-central1 region since 0338 UTC. Other regions remain unaffected. We are currently investigating the problem. We will publish more information as it becomes available. Next update in 1 hr

majorresolvedNov 18, 01:46 PM — Resolved Nov 18, 06:35 PM

Intermittent 404s/500s on elastic.co

3 updates
resolvedNov 18, 06:35 PM

The situation has been resolved.

monitoringNov 18, 03:28 PM

The underlying outage with our provider is reported as resolved. We will continue monitoring to ensure our service is fully operational.

monitoringNov 18, 01:46 PM

We are seeing intermittent 404s/500s on elastic.co. This is due to an outage with one of our providers. Our team is monitoring and will update as we know more.

majorresolvedNov 16, 09:12 PM — Resolved Nov 17, 12:52 AM

Issue applying plans in Elastic Cloud Hosted

3 updates
resolvedNov 17, 12:52 AM

The issue has been successfully mitigated and full service has been restored to the AWS region; the root cause involved an internal provisioning system temporarily preventing the application of new hosted plans, which has now been corrected. We will continue to monitor the system closely.

investigatingNov 16, 10:33 PM

We are actively investigating the root cause of the incident and are working towards a full resolution. The next update will be provided as soon as significant progress is made or a preliminary resolution timeframe is established.

investigatingNov 16, 09:12 PM

We are currently investigating an issue with Elastic Cloud Hosted in the eu-west-1 region of AWS. Customers may be experiencing issues with upgrades, new deployments, and vacates in that region.

majorresolvedNov 14, 06:20 AM — Resolved Nov 14, 07:11 AM

Delays creating new Serverless projects in GCP us-central1

4 updates
resolvedNov 14, 07:11 AM

The issue affecting the creation of new Serverless projects has been fully resolved. The service is functioning normally, and no further impact is expected.

monitoringNov 14, 06:32 AM

We have deployed a fix for the issue affecting the creation of new Serverless projects. The service is operating as expected, and we are monitoring the system to ensure stability. We will provide a final update once the incident is fully resolved.

identifiedNov 14, 06:23 AM

We have identified the root cause of the issue affecting the creation of new Serverless projects. Our team is currently preparing a patch to restore full functionality. We will provide another update once the fix is deployed.

investigatingNov 14, 06:20 AM

We are currently investigating an issue that prevents creating new Serverless projects. Our team is working to find the cause, and we will provide a status update as soon as more information becomes available.

majorresolvedNov 12, 08:47 PM — Resolved Nov 12, 10:38 PM

Incident Impacting Serverless Regions for Synthetics

4 updates
resolvedNov 12, 10:38 PM

This issue has been resolved, and system operations returned to normal.

monitoringNov 12, 10:21 PM

We have identified the cause of this issue and are currently applying a fix. We are seeing recovery in the system and will continue to monitor.

investigatingNov 12, 09:51 PM

We are continuing to investigate this issue. We will share an update when one is available or one hour from now, whichever comes first.

investigatingNov 12, 08:47 PM

We are aware of an issue impacting all serverless regions interacting with the Synthetics service. We will provide an update when more information is available or in one hour, whichever is sooner.

minorresolvedNov 12, 04:44 PM — Resolved Nov 12, 05:34 PM

Monitoring Network Conditions - AWS us-east-1

3 updates
resolvedNov 12, 05:34 PM

We can confirm no connectivity or latency issues in the last 60 minutes. We consider this resolved.

monitoringNov 12, 04:49 PM

We recently investigated intermittent network latency in the AWS us-east-1 region, which may have briefly caused connection timeouts for some Serverless projects and Elastic Cloud Hosted deployments. Our monitoring indicates that service health has returned to normal. We are continuing to actively monitor the situation to ensure continued stability. Expect next update in 60 mins or as soon as we have any updates to share.

monitoringNov 12, 04:44 PM

We recently detected intermittent network latency in the AWS us-east-1 region, which may have briefly caused connection timeouts for some Serverless projects. Our monitoring indicates that service health has returned to normal. We are continuing to actively monitor the situation to ensure continued stability. Expect next update in 60 mins or as soon as we have any updates to share.

October 2025(9 incidents)

majorresolvedOct 29, 04:59 PM — Resolved Oct 30, 01:19 AM

Azure degradation impacting some services

2 updates
resolvedOct 30, 01:19 AM

We are currently investigating an issue with Azure impacting some of our services, specifically Managed OTLP and MIS.

investigatingOct 29, 04:59 PM

We are currently investigating an issue with Azure impacting some of our services, specifically Managed OTLP and MIS.

majorresolvedOct 22, 11:22 AM — Resolved Oct 22, 12:44 PM

Delay in deployment creation in AWS us-east-1

3 updates
resolvedOct 22, 12:44 PM

This issue has been resolved.

monitoringOct 22, 12:05 PM

This issue has been mitigated and new Deployments are coming up as expected. We are continuing to monitor.

investigatingOct 22, 11:22 AM

We are experiencing an issue with new Deployments taking longer than expected to create in AWS us-east-1. We'll post an update on this within the hour

majorresolvedOct 22, 09:46 AM — Resolved Oct 22, 12:11 PM

Deployment metrics display issues in GCP us-central1

3 updates
resolvedOct 22, 12:11 PM

The issue has been fully resolved.

monitoringOct 22, 11:35 AM

The issue has been resolved and a backlog of metrics is being processed which should clear in the next hour.

investigatingOct 22, 09:46 AM

We are aware of issues impacting the display of deployment metrics in Elastic Cloud Hosted GCP us-central1 region, we are working to resolve this

majorresolvedOct 20, 08:38 AM — Resolved Oct 21, 01:33 AM

Project and Deployment creation issues on Elastic Cloud

12 updates
resolvedOct 21, 01:33 AM

This incident has been resolved.

monitoringOct 20, 10:28 PM

We've seen a complete restoration of services. We're continuing to monitor closely and will resolve the incident in one hour if no new impact is detected.

monitoringOct 20, 08:07 PM

We continue to experience issues with capacity availability impacting deployment creation and scale-out in AWS us-east-1 related to the earlier incident and are continuing to monitor. This may also impact Serverless usage data being available in the console (but no impact to billing itself). We will provide a further update within two hours, or sooner if the situation changes.

monitoringOct 20, 05:58 PM

We continue to experience issues with capacity availability impacting deployment creation and scale-out in AWS us-east-1 related to the earlier incident and are continuing to monitor. This may also impact Serverless usage data being available in the console (but no impact to billing itself). We will provide a further update within two hours, or sooner if the situation changes.

monitoringOct 20, 04:33 PM

We are still experiencing issues with capacity availability impacting deployment creation and scale-out in AWS us-east-1 related to the earlier incident and are continuing to monitor. We will provide a further update within an hour.

monitoringOct 20, 03:03 PM

We are still seeing some issues with capacity availability impacting deployment creation in AWS us-east-1 related to the earlier incident and are continuing to monitor. We will provide a further update within an hour.

monitoringOct 20, 01:11 PM

We are still seeing some issues with capacity availability impacting deployment creation in AWS us-east-1 related to the earlier incident and are continuing to monitor. We will provide a further update within an hour.

monitoringOct 20, 11:14 AM

We are still seeing some instability with deployment creation in AWS us-east-1 related to the earlier incident and are continuing to monitor. We will provide a further update within an hour.

monitoringOct 20, 09:47 AM

All services are operating normally and we are continuing to monitor closely. We will provide a further update within an hour.

monitoringOct 20, 09:04 AM

Project and Deployment creation on Elastic Cloud Serverless and Elastic Cloud Hosted is back to normal, we are continuing to monitor the situation and will provide a further update within an hour.

investigatingOct 20, 08:40 AM

We are currently experiencing an issue with Project and Deployment creation on Elastic Cloud Serverless and Elastic Cloud Hosted, we are monitoring the situation and working to resolve it. We'll provide an update within the hour.

investigatingOct 20, 08:38 AM

We are currently experiencing an issue with Project and Deployment creation on Elastic Cloud Serverless and Elastic Cloud Hosted, we are monitoring the situation and working to resolve it. We'll provide an update within the hour.

noneresolvedOct 15, 07:00 PM — Resolved Oct 15, 07:00 PM

Elastic Inference Service unavailable

1 update
resolvedOct 15, 09:14 PM

Elastic Inference Service was unavailable due to a configuration issue from October 15 19:00 UTC to 20:00 UTC. As a result, inference requests for the Elastic Managed LLM were failing. Our engineers have corrected the configuration issue.

majorresolvedOct 10, 10:45 AM — Resolved Oct 10, 10:45 PM

BYOK deployment creation errors in GCP

3 updates
resolvedOct 10, 10:45 PM

A fix for this issue has been deployed and it is again possible to create BYOK (Bring-your-own-KEy) deployments in our GCP regions

identifiedOct 10, 04:18 PM

We have identified the issue preventing creation of deployments in GCP regions using BYOK (Bring-your-own-Key), and we are currently working on deploying a fix.

investigatingOct 10, 10:45 AM

BYOK Deployment creation in GCP regions is not currently possible, existing deployments are not impacted. The team is working on a mitigation path.

majorresolvedOct 8, 09:42 AM — Resolved Oct 8, 11:58 PM

Increased latency in authentication requests to Elastic Cloud Console

8 updates
resolvedOct 8, 11:58 PM

This incident has been resolved.

monitoringOct 8, 08:07 PM

The mitigations have been effective in preventing the latency from reocurring. We will continue to monitor closely while a permanent fix is being validated and deployed. We will provide the next status page update in 4 hours or as soon as we have new information.

monitoringOct 8, 03:50 PM

We continue to monitor the impact of the mitigations. We will provide the next status page update in 4 hours or as soon as we have new information.

monitoringOct 8, 01:32 PM

We have applied mitigations that should prevent the latency from spiking up again. We are monitoring the impact. We will provide the next status page update in 180 minutes or as soon as we have new information.

investigatingOct 8, 12:58 PM

We continue to monitor the issue. We will provide another update in about 60 minutes.

investigatingOct 8, 11:59 AM

The latency is back to pre-incident level. We continue to monitor the issue. We will provide another update in about 60 minutes.

investigatingOct 8, 10:33 AM

We continue to investigate the increased latency in authentication requests to Elastic Cloud Console. We will provide next update in 60 minutes or as soon as we know more.

investigatingOct 8, 09:42 AM

We observed increased latency in customer logins to Cloud Console. We are currently investigating.

majorresolvedOct 2, 12:31 PM — Resolved Oct 2, 03:48 PM

Hosted Deployment Management Page Issues

4 updates
resolvedOct 2, 03:48 PM

This incident is now resolved. All functionality has been returned to normal and we have seen no service degradation since mitigating the incident.

monitoringOct 2, 02:44 PM

This incident is now mitigated. We have found the cause of the disruption and have implemented a solution. All customers should be back to regular operating status. We will continue to monitor the status of customer deployments and resolve this incident shortly.

identifiedOct 2, 01:46 PM

We have identified an issue regarding the visibility of the status of Hosted deployments. We are continuing our efforts in working this issue to a resolution state. We will post an update in one hour, or sooner if there is a change in status.

investigatingOct 2, 12:31 PM

We are aware of a potential service impact with the visibility of the status of Hosted Deployments. Our team is currently investigating. Users may see out of date information regarding their Hosted deployments. Our next update will be in one hour, or sooner if there is a change in status.

majorresolvedOct 1, 09:31 AM — Resolved Oct 1, 10:51 AM

Deployment creation failing in AWS EU West 1

4 updates
resolvedOct 1, 10:51 AM

We have completed our work to restore service to Hosted deployment creation in AWS EU West 1.

monitoringOct 1, 10:33 AM

The resolution has been deployed, and we are now monitoring deployment creation in AWS EU West 1 for Hosted deployments. We will post an update in one hour, or sooner if the status changes.

identifiedOct 1, 09:51 AM

We have identified an issue for creating new Hosted deployments in AWS EU West 1. We are continuing our efforts in working this issue to a resolution state. We will post an update in one hour, or sooner if there is a change in status.

investigatingOct 1, 09:31 AM

We are aware of an issue impacting the creation of Hosted deployments on the AWS EU West 1 region. Our engineering team has been engaged. We will post an additional status update in the next 60 minutes.

September 2025(6 incidents)

criticalresolvedSep 30, 10:00 AM — Resolved Sep 30, 10:57 AM

Login to Hosted Deployments is failing

4 updates
resolvedSep 30, 10:57 AM

We have completed our work to restore service to Hosted deployments login and capacity planning.

monitoringSep 30, 10:30 AM

The resolution has been deployed, and we are now monitoring Single Sign-On (SSO) and capacity planning to confirm full recovery for Hosted deployments. We will post an update in one hour, or sooner if the status changes.

identifiedSep 30, 10:23 AM

We have identified the cause of the service disruption affecting Single Sign-On (SSO) and capacity planning in Hosted deployments and are currently working on a resolution. Serverless projects are not impacted We will post an update in one hour, or sooner if there is a change in status.

investigatingSep 30, 10:00 AM

We are aware of a potential service impact with Single Sign-On (SSO). Our team is currently investigating. Users cannot login to both Hosted deployments and Serverless projects. Our next update will be in one hour, or sooner if there is a change in status.

majorresolvedSep 30, 02:48 AM — Resolved Sep 30, 10:49 AM

Serverless Project and Hosted Deployment Creation Issues

7 updates
resolvedSep 30, 10:49 AM

This incident has been resolved.

identifiedSep 30, 09:06 AM

We have identified an issue for creating new Serverless projects and Hosted deployments. Billing information pages are also impacted and do not load. We are continue our efforts in working this issue to a resolution state. We will post an update in one hour, or sooner if there is a change in status.

investigatingSep 30, 08:00 AM

Our engineering teams are making good progress on the investigation into the issue affecting the creation of Serverless projects, Hosted deployments, and Billing pages. We are still actively working toward a resolution. We will provide our next update in 60 minutes.

investigatingSep 30, 06:38 AM

We are continuing our efforts to restore full service to the creation of both Serverless projects and Hosted deployments and the Billing information pages. Our teams are working collaboratively in their impact mitigation efforts and we are actively driving to a resolution. We will post an update in one hour, or sooner if there is a change in status.

investigatingSep 30, 06:00 AM

We are continuing our efforts to restore full service to the creation of both Serverless projects and Hosted deployments. Our teams are working collaboratively in their impact mitigation efforts and we are actively driving to a resolution. We will post an update in one hour, or sooner if there is a change in status.

investigatingSep 30, 03:57 AM

We are aware of an issue impacting the creation on both Serverless projects and Hosted deployments. Our engineering team is working to remediate this issue. We will post another status update in the next 60 minutes.

investigatingSep 30, 02:48 AM

We are aware of an issue impacting the creation of new Serverless projects and Hosted deployments to fail. Our engineering team has been engaged. We will post an additional status update in the next 60 minutes.

majorresolvedSep 10, 04:12 AM — Resolved Sep 10, 05:49 AM

Investigating provisioning and scaling issues for Serverless projects in...

3 updates
resolvedSep 10, 05:49 AM

Our team has implemented a fix and the incident is now resolved.

identifiedSep 10, 05:18 AM

We have identified an issue affecting provisioning and scaling of projects for Serverless in GCP - Mumbai (asia-south1). Our team is working to resolve the situation and will provide updates as more information becomes available.

investigatingSep 10, 04:12 AM

We are currently investigating issues affecting provisioning and potential scaling of Serverless projects in the GCP Asia-South1 region. Our team is actively monitoring the situation and will provide updates as more information becomes available.

majorresolvedSep 5, 03:18 PM — Resolved Sep 5, 03:46 PM

Increased errors observed for Serverless Observability customers in Azure

2 updates
resolvedSep 5, 03:46 PM

We have observed service levels have returned to their healthy and expected state.

monitoringSep 5, 03:18 PM

We have observed an increase in errors for some Serverless observability customers in Azure regions between 13:39 to 14:16 UTC. This is resolved but our teams are continuing to monitor.

majorresolvedSep 5, 09:01 AM — Resolved Sep 5, 11:31 AM

Impact to New Capacity Provisioning

3 updates
resolvedSep 5, 11:31 AM

We have observed service levels have returned to their healthy and expected state.

identifiedSep 5, 10:13 AM

We have observed improvements to provisioning new capacity which can affect deployment creation and updates. Some customers may be experiencing a degraded impact. We have identified the cause with our upstream provider and continue to work towards a mitigation. Our next update will be in one hour.

investigatingSep 5, 09:01 AM

We are experiencing a partial service outage with provisioning new capacity which can affect deployment creation and updates. Our team is currently working to restore the service. All Cloud Hosted users may be affected. Our next update will be in one hour.

majorresolvedSep 2, 01:14 AM — Resolved Sep 2, 01:48 AM

Timeouts for Adminconsole operations in Elastic Cloud Hosted

2 updates
resolvedSep 2, 01:48 AM

The incident affecting adminconsole operations on Elastic Cloud Hosted has been mitigated. We successfully identified and isolated the problematic node, and normal service has been restored. Our team will continue to closely monitor the situation.

identifiedSep 2, 01:14 AM

We are aware of an issue affecting Elastic Cloud Hosted, where users may be experiencing timeouts when performing adminconsole operations. Our team has identified the underlying issue and is actively working on a solution to mitigate the issue as quickly as possible. We will provide another update as soon as we have more information.

August 2025(1 incident)

majorresolvedAug 27, 05:44 PM — Resolved Aug 27, 06:39 PM

Elastic Cloud Hosted deployment creation/modify delays in AWS eu-central...

3 updates
resolvedAug 27, 06:39 PM

The incident is resolved.

monitoringAug 27, 06:14 PM

We've validated that any delay in new deployment creation and existing deployment change activity has been resolved. We will continue to monitor.

investigatingAug 27, 05:44 PM

Some Elastic Cloud Hosted customers may be observing delays with new deployment creation and existing deployment changes in AWS eu-central-1 and ap-southeast-1 regions. We will post another status update within 30 minutes or as new information becomes available.

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