MongoDB Atlas Outage History

We believe the symptoms of this have largely subsided, looking at both customer cases and our internal metrics. We will share any more information as we get it, but for now resolving this incident as Atlas is fully operational.

We are investigating an issue with Google Cloud Platform (GCP) capacity that is affecting some MongoDB Atlas customers across multiple GCP regions and geographies. We expect the scope of this issue to continue to expand as our investigation progresses. It currently includes, but is not limited to, multiple GCP regions across North America, Europe, and Asia Pacific/Australia, as well as M50 and S70L instance types. Customers may experience errors or delays when creating or modifying Atlas clusters, particularly deployments with search nodes. Some customers may also see host-down alerts while this issue is ongoing. MongoDB is working with GCP to understand the scope of the issue and restore capacity. Customers encountering provisioning issues may retry later or consider using a different GCP region, cloud provider, or instance size. If you are experiencing a time-sensitive production impact, please contact MongoDB Support through the Support Portal or the in-product support chat. We will provide another update as more information becomes available.

The system has returned to normal operation.

A fix has been applied and we are monitoring the system.

VoyageAI APIs are experiencing elevated 5xx errors. We are investigating the issue.

This incident has been resolved.

We have fully recovered as of 16:41 PST.

All VoyageAI models are experiencing elevated errors. We are investigating the issue.

Azure has rolled out mitigation for the networking incident affecting the West US region and recovery is complete.

Azure is rolling out a mitigation for the ongoing networking incident affecting the West US region, and we are seeing signs of recovery. Some Atlas clusters hosted in Azure West US may continue to experience intermittent connectivity issues, including failures connecting to clusters, issues with communication between cluster nodes, nodes appearing down, and delays to cluster modifications. We are monitoring recovery closely and will provide additional updates as more information becomes available.

We are aware of an ongoing Azure networking incident affecting the West US region. Some Atlas clusters hosted in Azure West US may experience intermittent connectivity issues, including failures connecting to clusters, issues with communication between cluster nodes, nodes appearing down, and delays to cluster modifications. Azure is investigating the issue and evaluating mitigation options. We will provide additional updates as more information becomes available.

Azure has confirmed that there are networking issues in the westus region. Please follow the official azure status post for more detailed updates https://azure.status.microsoft/en-us/status

We are currently investigating an issue with Azure clusters in westus region. Please refer to the azure status post here for more information https://azure.status.microsoft/en-us/status.

Issue has been mitigated and connections should be working now to ADF and OA instances in GCP regions.

All ADF and OA connections in GCP are reporting as successful, and we will continue to monitor.

Issues connecting to ADF and OA instances in GCP belgium-eu region has been mitigated, and working on other GCP regions.

We've identified an issue with networking in GCP regions and are working on fix

We are currently investigating issues connecting and querying to Atlas Data Federation and Online Archive instances in GCP regions

DNS updates for ACME are confirmed healthy. Cluster updates are now proceeding as expected.

We are continuing to monitor for any further issues.

We've identified a bad piece of metadata causing DNS issues. We've since patched this metadata and are seeing recovery in ACME updates for cluster topology changes. We will continue to monitor recovery.

We are still seeing cases where new cluster update requests are failing to go through due to ACME related DNS issues. We are actively investigating this issue.

Mitigation is in progress; recovery for DNS operations and downstream cluster topology changes has begun.

DNS changes for AWS clusters are currently degraded. Cluster topology modifications may be delayed or not able to complete successfully. We've identified the issue and are pushing out a patch.

DNS changes for AWS clusters are currently degraded. We've identified the issue and are pushing out a patch.

We have resolved the issue that caused the overage and usages should be reflected correctly by April 28th. If you still see incorrect usages after this date, please reach out to us.

We have identified a bug affecting some Atlas customers that resulted in higher-than-expected backup charges on invoices for the billing date of April 24, 2026. This is a billing-only issue; your backup configuration, cluster health, and data are unaffected. We are actively working to correct all affected invoices. Any overcharges will be automatically refunded — no action is required on your end. Please contact MongoDB Support with any questions. We will post another update by April 27 at 22:00 UTC.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.

We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.

We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.

We are no longer seeing intermittent spikes in HTTP 503 errors.

We continue to monitor our systems for intermittent spikes in 503 HTTP errors following our deployed fix. We will provide another update tomorrow by 3 PM UTC.

The team has identified the root cause of intermittent spikes of HTTP 503 errors and has applied a fix.

We are currently investigating intermittent spikes of HTTP 503 errors affecting Atlas control plane operations performed via the Atlas Admin API and automation tooling such as Terraform. Impacted requests typically fail for a short period and succeed on retry. Atlas database connectivity and data plane operations remain healthy. Our engineering teams are working to resolve the issue with high urgency and to prevent recurrence. Customers encountering 503 responses are advised to retry failed Admin API and Terraform operations with appropriate retry logic and backoff while we continue our investigation.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and we are working on a fix.

We are currently investigating an issue when Atlas Data Federation tries to read data from customer Azure blob storage containers.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue affecting the Clusters page in MongoDB Atlas. Affected users may see a blank page when trying to view their Clusters page. Cluster health is unaffected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Atlas cluster snapshots are failing. We are actively investigating.

This incident has been resolved. Email notifications are being sent successfully.

We are currently investigating this issue. Some users may not be receiving emails from MongoDB. We are looking into the cause and will provide an update as soon as we know more.

AWS me-central-1 (UAE) and me-south-1 (Bahrain) have suffered damage in these regions. Workloads in me-central-1 (UAE) continue to experience significant impairments. In addition, workloads in me-south-1 (Bahrain) are currently not operational, cannot be modified, and are not able to migrate to other regions or support other disaster recovery actions such as backup and restore. According to the AWS Service Health Dashboard update from April 30th, recovery is expected to take several months. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We strongly recommend that customers with workloads in AWS me-central-1 act now to move their clusters to alternate regions instead of waiting for full availability to be restored. There are currently no recovery options available for data that is only present in the AWS me-south-1 region. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 as needed. We will move to an as-needed status post update cadence as new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

AWS me-central-1 (UAE) and me-south-1 (Bahrain) have suffered damage in these regions. Workloads in me-central-1 (UAE) continue to experience significant impairments. In addition, workloads in me-south-1 (Bahrain) are currently not operational, cannot be modified, and are not able to migrate to other regions or support other disaster recovery actions such as backup and restore. According to the AWS Service Health Dashboard update from April 30th, recovery is expected to take several months. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We strongly recommend that customers with workloads in AWS me-central-1 act now to move their clusters to alternate regions instead of waiting for full availability to be restored. There are currently no recovery options available for data that is only present in the AWS me-south-1 region. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 as needed. We will continue with a monthly status post update cadence, and provide another update by June 3 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

Two Availability Zones in AWS me-central-1 (UAE) continue to experience significant impairments. In addition, workloads in me-south-1 (Bahrain) are currently not operational, cannot be modified, and are not able to migrate to other regions or support other disaster recovery actions such as backup and restore. We strongly recommend that customers with workloads in AWS me-central-1 act now to move their clusters to alternate regions instead of waiting for full availability to be restored. There are currently no recovery options available for data that is only present in the AWS me-south-1 region. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 as needed. We will continue with a monthly status post update cadence, and provide another update by May 6 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

Two Availability Zones in AWS me-central-1 (UAE) continue to experience significant impairments. In addition, workloads in me-south-1 (Bahrain) are currently not operational, cannot be modified, and are not able to migrate to other regions or support other disaster recovery actions such as backup and restore. We strongly recommend that customers with workloads in AWS me-central-1 act now to move their clusters to alternate regions instead of waiting for full availability to be restored. There are currently no recovery options available for data that is only present in the AWS me-south-1 region. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 as needed. We will continue with a weekly status post update cadence, and provide another update by April 8 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

Two Availability Zones in AWS me-central-1 (UAE) continue to experience significant impairments. In addition, clusters in me-south-1 cannot be modified and may be unable to process normal operations. We strongly recommend that customers with workloads in the affected regions act now to move their clusters to alternate regions instead of waiting for full availability to be restored. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 and me-south-1 as needed. We will continue with a weekly status post update cadence, and provide another update by April 1 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We expect our guidance to remain unchanged for the immediate future. We will continue with a weekly status post update cadence, and provide another update by April 1 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We expect our guidance to remain unchanged for the immediate future. We will continue with a weekly status post update cadence, and provide another update by March 25 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We expect our guidance to remain unchanged for the immediate future. We will move to a weekly status post update cadence, and provide another update by March 18 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We will provide another update by March 11 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We will provide another update by March 10 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We will provide another update by March 9 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 8 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 7 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 6 at 14:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 5 at 12:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 4 at 12:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 4 at 06:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 4 at 00:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

CURRENT IMPACT According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. AWS is currently experiencing infrastructure impairments in two Middle East regions: * ME-CENTRAL-1 (Middle East – Central): Two Availability Zones are impaired due to an underlying power and facilities issue. This is resulting in elevated error rates and latency across several AWS services. Recovery is currently expected to take at least a day, per AWS. * ME-SOUTH-1 (Middle East – Bahrain): A single Availability Zone is experiencing a localized power issue. While some services have shifted traffic to unaffected Availability Zones, resources deployed in the impacted zone may continue to experience availability issues, elevated error rates, or extended recovery timelines. Recovery is also currently expected to take at least a day. Because MongoDB Atlas runs on AWS infrastructure, Atlas clusters deployed in the affected Availability Zones may be unavailable or experience operational impact, and certain Atlas management operations (including the Atlas UI, API, and CLI) may show increased error rates during this time. The impact of these events depends on your Atlas cluster topology and configuration: * Customers using multi–region deployments, global clusters, or replicas located in unaffected Availability Zones or regions may see little to no impact. * Customers with clusters or workloads primarily located in the affected Availability Zones may experience reduced availability or degraded performance. * Clusters deployed entirely in unaffected Availability Zones or outside the impacted regions are operating normally. AVAILABLE OPTIONS Depending on your application requirements and cluster configuration, you may consider the following options: 1. Move the cluster to another region that is not impacted. 2. Add electable nodes in another region, which can enable the cluster to establish a minimum viable topology and restore database operations. 3. Take no action and wait for the affected Availability Zones to be fully recovered. HOW TO GET HELP If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience outages. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. CURRENT IMPACT Atlas clusters deployed only in me-central-1 may be fully unavailable. For clusters operating solely in me-central-1, backup operations in this region are impaired. Clusters and backups should remain operational in me-south-1 at this time. Clusters in me-south-1 may be running at reduced capacity due to zonal constraints. AWS has indicated an extended resolution timeline for service in the impacted Regions and Availability Zones. RECOMMENDED CUSTOMER ACTIONS If you have a multi-region configuration that includes a healthy secondary region, we recommend routing application traffic to that secondary region. If you have clusters in me-south-1 taking backups, we recommend enabling "Additional Snapshot Copies Policy" to a different region. If you have time-sensitive production changes or operations that are blocked and need urgent assistance, please contact MongoDB Support via the Support Portal, Support Chat or in-product support. WHAT WE ARE DOING We recognize the severity of this situation and the impact it may have on your workloads. The situation continues to evolve, and we are closely monitoring AWS status and regional health signals. We are validating Atlas behavior across affected and unaffected regions, and working to mitigate customer impact where possible. We will provide further updates as circumstances continue to change.

Update: We are continuing to monitor an ongoing issue in AWS me-central-1 (United Arab Emirates) caused by an underlying AWS infrastructure disruption isolated to a single Availability Zone. Please visit the AWS Health Dashboard for detailed information on the Availability Zone outage (https://health.aws.amazon.com/health/status). If you have time-sensitive changes that are blocked and need urgent assistance, please contact MongoDB Support.

Update: We are continuing to monitor an ongoing issue in AWS me-central-1 (United Arab Emirates) caused by an underlying AWS infrastructure disruption isolated to a single Availability Zone. Please visit the AWS Health Dashboard for detailed information on the Availability Zone outage (https://health.aws.amazon.com/health/status). If you have time-sensitive changes that are blocked and need urgent assistance, please contact MongoDB Support.

Update: One or more instances backing MongoDB Atlas clusters in the AWS ME-CENTRAL-1 (United Arab Emirates) region may have been temporarily unavailable due to an underlying AWS issue in a single Availability Zone . According to AWS, a localized power issue in this Availability Zone has affected connectivity and power for some APIs and instances, and may have caused increased errors, latency, or unavailability for certain workloads. For the latest information from AWS, see the AWS Health Dashboard. We continue to closely monitor Atlas deployments in ME-CENTRAL-1 and will provide additional updates if we observe any further impact to Atlas customers.

Impact: Some Atlas customers with deployments in the AWS me-central-1 (United Arab Emirates) region may experience delays in cluster operations (for example, creating, scaling, or modifying clusters and infrastructure-level maintenance tasks). Root cause: AWS is reporting connectivity and power issues affecting APIs and instances in a single Availability Zone in the me-central-1 Region, which can cause increased errors and latency for some AWS services and workflows. For the latest details from AWS, see the AWS Health Dashboard. What you might see: - Cluster create/scale/modify operations remaining in a pending or in-progress state longer than usual - Slower completion of some maintenance and infrastructure operations in the affected region Our actions: - Monitoring the AWS incident and Atlas fleet behavior in me-central-1 Customer action: No action is required at this time. We expect delayed operations to complete as AWS resolves the underlying issue. If you have time-sensitive changes that are blocked and need urgent assistance, please contact MongoDB Support. Next update: We will provide updates on this page as AWS progresses mitigation or if we observe any change in impact to Atlas customers.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with Atlas App Services Device Sync. Affected users of this deprecated service may see SSL validation errors. We will update this post with more details as they become available.

Many nodes have recovered in the impacted region, however there are still some impacted nodes that are recovering. Azure's latest update at 11:05 UTC on 07 February 2026 indicates they are observing signs of partial recovery and that recovery efforts remain in progress. We are resolving the status post as we expect our system to automatically remediate any lingering issues. Please follow the Azure status post for further updates on the regional outage remediation efforts from their end.

We are seeing some nodes in the impacted Azure West US region recovering. We will continue to monitor and provide updates.

Azure has posted the following to their public Status Page: https://azure.status.microsoft/en-us/status Ongoing Service Degradation in West US We are aware of an issue impacting a subset of customers in West US, Our Engineering team is actively investigating and working on mitigation. We will provide more information shortly. This message was last updated at 09:10 UTC on 07 February 2026

We are observing widespread issues in Azure West US. Customers may see nodes reporting as “down” and delayed cluster modifications for Azure clusters in West US.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Users may be unable to access the MongoDB Atlas App Services triggers page and may see authentication failures when using the Admin API. As a result, some users may be unable to create, update, or manage App Services resources. We have identified an issue with a recent change to authentication and are working to revert those changes.

Issue is resolved, and affected components are confirmed to be operational again.

A fix has been implemented and we are monitoring the results.

We have identified an issue causing the following symptoms: - Atlas Data Explorer connections and queries failing - Atlas Data Federation and Online Archive queries failing, as well as the creation of new Data Federation or Online Archive instances - Atlas Stream Processing being interrupted - MongoDB Charts data being delayed Affected users will see the above symptoms, often with timeout or host not found errors. Underlying cluster health is unaffected, including Atlas search queries. Additionally, Vercel users may not be able to get directly to Atlas from within Vercel. As a workaround, users are encouraged to login directly to Atlas at cloud.mongodb.com

We have identified an issue causing the following symptoms: - Atlas Data Explorer connections and queries failing - Atlas Data Federation and Online Archive queries failing - Atlas Stream Processing being interrupted - MongoDB Charts data being delayed Affected users will see the above symptoms, often with timeout or host not found errors. Underlying cluster health is unaffected, including Atlas search queries.

We are continuing to investigate this issue.

We are investigating report of issues connecting and authenticating to Atlas Data Federation and Online Archive instances.