SendGrid Outage History
Past incidents and downtime events
Complete history of SendGrid outages, incidents, and service disruptions. Showing 50 most recent incidents.
February 2026(5 incidents)
Incomplete Advanced Statistics
10 updates
Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.
Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information becomes available.
Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information becomes available.
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next four hours or as soon as more information becomes available.
Our engineers have identified the issue and are currently implementing a fix. We will provide another update as soon as more information becomes available.
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next two hour or as soon as more information becomes available.
We are continuing to investigate this issue and will provide an update in the next four hours or as soon as more information becomes available.
We are continuing to investigate this issue and will provide an update in the next two hours or as soon as more information becomes available.
We are continuing to investigate this issue and will provide an update in the next hour or as soon as more information becomes available.
Starting around 1pm PST on February 7th, our engineers began investigating an issue with Advanced Statistics (Geographical, Mailbox Provider, Browser, etc.). Customer may experience Incomplete Advanced Statistics for the following date and time frames: 1pm - 5pm PST and 7pm - 9pm PST on 02/07/2026. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Unable to Create Support Ticket from SendGrid Help Center
5 updates
Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. Customer should be able to submit a support ticket through the SendGrid Help Center now. We will provide another update in an hour or as soon as more information becomes available.
Starting around 8:15 am PST on February 11th, our engineers began investigating an issue with the SendGrid Help Center and the Ticket Creation process. Customer may experience errors when creating a support ticket request within the SendGrid Help Center. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Sender Authentication Degraded
4 updates
Our engineers have monitored the fix and confirmed the issue with Sender Authentication has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. Due to a third-party provider, we were experiencing issues with verifying records within Sender Authentication. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Starting around 10am on February 4, 2026, our engineers began investigating an issue with Sender Authentication. Users may experience newly created records within the Sender Authentication page not verifying which includes Domain Authentication and Link Branding records that were created after 8:45am PST. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Advance Stats Data Delay
9 updates
Our engineering team identified a processing gap which occurred within the Advanced Stats dataset on January 27, 2026, between 07:00 AM PT and 09:00 AM PT. During this two-hour window, data may be incomplete. Impacted reports may show inaccuracies of approximately 8.3% for daily, 1.2% for weekly, and 0.3% for monthly stats. Our engineering team has confirmed that the Advanced Stats API is fully operational.
Our engineering team is actively investigating this issue, and we will provide an update as soon as more information becomes available.
Our engineering team is currently investigating this issue. Since the team is still working to identify the root cause, it may take some additional time to resolve. We will provide the next update in 8 hours or so.
Our engineering team is actively investigating this issue and we will provide an update as soon as more information becomes available.
Our engineering team is actively investigating this issue and we will provide an update as soon as more information becomes available.
Our engineering team is actively investigating this issue and we will provide another update as soon as more information becomes available.
Our engineers have identified the issue and are working toward and testing a fix. We will provide another update in hour or as soon as more information becomes available.
Our engineering team is actively investigating this issue and we will provide another update in one hour or as soon as more information becomes available.
Starting around 11:00 AM PST, February 2nd, 2026, our engineers began investigating an issue affecting Advanced stats. Our engineers have identified that a processing delay prevented about two hours of Advanced Stats data from January 27, 2026 from being included. As a result, customers may see incomplete Advanced Stats results when querying reports that include that time window. The Advanced Stats API remains available, but the data returned may be missing information for that period. This is currently being investigated and our team is working on a fix. Email sending is not affected. We’ll share another update within the next hour, or sooner as we learn more.
Retroactive Incident - Marketing Campaigns and API failures
1 update
On February 3, 2026 between 10:08 and 10:26AM PT, our engineering team investigated a service disruption that impacted Marketing Campaigns creating Single Sends, Automations, Contact uploads, and API configuration requests. Customers would have experienced 500 errors. Mail send was not impacted and Legacy Marketing Campaigns were not impacted. Our engineering teams have identified the root cause and restored full functionality. No mail was lost. Services are now operational. We apologize for any inconvenience.
January 2026(6 incidents)
Increased Microsoft Inbox Provider Blocks
11 updates
Our Engineering team has completed monitoring and confirmed that no SendGrid-specific issues remain at this time. Microsoft has acknowledged that some senders may continue to experience elevated throttling, and has confirmed that this behavior is not isolated to SendGrid nor specific to our sending configuration. Microsoft has advised that any additional updates will be communicated via their Smart Network Data Service (SNDS) page. Customers who continue to experience deferrals or blocks when sending to Microsoft Outlook Consumer domains (for example, hotmail.com or outlook.com) are encouraged to open a support request directly with Microsoft for further assistance: https://olcsupport.office.com/ All SendGrid services are operating normally, and we will continue to monitor for any relevant upstream updates.
We have acknowledgment from Microsoft about the change in delivery behavior on their consumer email platform. Microsoft has acknowledged that the behavior is not isolated to SendGrid's environment and is not specific to our sending configuration. Our engineering team is seeing improvement (reduction) of deferrals since the start of the incident on 1/14. Blocks have also reduced but are still at elevated levels; we will keep monitoring the behavior. Customers that feel they are continuing to observe excessive deferrals and/or blocks should fill out the OLC Support request form at https://olcsupport.office.com/
Our engineers continue to work with Microsoft and will provide additional details and guidance shortly.
Our engineering team is still actively investigating this issue, and we will provide more updates as soon as they become available.
Our engineering team is still actively investigating this issue, and we will provide more updates as soon as they become available.
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available.
Starting around 3:00 am PST on January 14, our engineers began investigating an issue with emails sent to Microsoft Outlook Consumer domains. Some customers may experience an increase in email block rates to Microsoft Outlook Consumer domains which include Hotmail and Outlook domains. Our Engineers are working with Microsoft. We will provide another update in two hours or as soon as more information becomes available.
Gmail Delivery Latency
4 updates
Our engineers have monitored the fix and confirmed the issue with email delivery to Gmail recipients has been resolved. All services are now operating normally at this time.
We are observing that email delivery to Gmail recipients is recovering. However, we will continue to monitor the situation closely and await Google’s next official update. Additional updates will be shared as more information becomes available.
Gmail has confirmed that their services are currently affected, so we are continuing to monitor the situation closely while awaiting their next official update. We will provide another update as soon as more information becomes available.
Starting around 1:00 PM UTC on January 24, 2026, our engineers began investigating an issue with email delivery to Gmail recipients. Users may experience delivery delays, with emails taking up to 5x longer than usual to reach Gmail addresses. This is due to an issue on the Gmail/Google side, as other email providers remain unaffected. This does not impact mail send; Emails are successfully delivered to Gmail's mail servers; however, Gmail is experiencing delays in delivering those messages to recipient inboxes. You can monitor the status of Google services via the official Google Status Page: https://www.google.com/appsstatus/dashboard/ We will provide another update as soon as more information becomes available.
Delayed Event Webhook and Stats
3 updates
Our engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries. Some customers may experience increased latency in receiving these events. Email sending is not impacted at this time. We will provide another update within two hours, or sooner as additional information becomes available.
Microsoft365 (Business or Enterprise)
2 updates
Our engineers have monitored the fix and confirmed the issue with Microsoft 365 has been resolved. Users can now send or receive emails as normal at this time.
Starting around 10:00 AM PST on January 22nd, our engineers began investigating an issue with users not able to send or receive email through Microsoft 365. Some customers may experience elevated deferrals with Microsoft 365. Please reference Microsoft's Status Page here: https://status.cloud.microsoft/m365. We will provide another update in two hours or as soon as more information becomes available.
Unable to Create Support Ticket from SendGrid Console
7 updates
Our engineers have monitored the fix and confirmed the issue affecting https://support.sendgrid.com/ has been resolved. All services are now operating normally at this time and users can submit support tickets.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.
We are still investigating this issue affecting SendGrid users to create new support tickets over the SendGrid portal (Twilio console is not affected). Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/, or raise a chat support request too.
We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next few hours or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next 2 hours or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
We are currently investigating an issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next hour or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Single Send Stats Delayed
4 updates
Our engineers have monitored the fix and confirmed the issue with single send stats has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. Single send stats are populating without a delay again. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have identified the issue and are currently implementing a fix.
As of 05/01 at 1:45 AM (PST), our engineering team has identified an issue affecting SendGrid Marketing (Single Send) statistics. Impacted customers may experience delays in statistics being populated. We will provide an update within the next hour or sooner as additional information becomes available.
December 2025(7 incidents)
New Marketing Campaigns Contact Writes Are Delayed
11 updates
Our engineers have monitored the fix implemented by our third-party vendor and confirmed the issue with contact writes for new marketing campaigns has been resolved. All services are now operating normally at this time.
The third-party vendor has deployed a fix, and our engineers are actively monitoring system performance. Customers should begin to see improvements, specifically with contact writes for new marketing campaigns. We’ll provide another update within the next hour, or sooner if additional information becomes available.
We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.
We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.
The third-party vendor is currently implementing a fix. We are closely monitoring progress and will provide an update within two hours or as soon as more information becomes available.
The third-party vendor is currently implementing a fix. We are closely monitoring progress and will provide an update within two hour or sooner as more information becomes available
The third party vendor is still implementing a fix. We will provide another update in 2 hours or as soon as more information becomes available.
The third party vendor is still implementing a fix. We will provide another update in 1 hour or as soon as more information becomes available.
We are continuing to work on a fix for this issue.
The third party vendor is still implementing a fix. All customers will continue to experience delay in New Marketing Campaigns Contact writes. Mail send is not affected. We will provide another update in 1 hour or as soon as more information becomes available.
Starting around 19:48 PT on 12/15/2025, all customer using New Marketing Campaigns contact writes may experience delays due to an ongoing issue with our third party vendor. The third party vendor has identified the issue and is working on a fix. Mail send is not affected. We will provide another update in 60 minutes.
SendGrid - Unable to edit existing contact segments.
9 updates
Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time.
Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
Our engineers continue monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
Our engineers are still monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
Our engineers have identified the issue and have implemented a fix. Any segments created during 12/05 10:00 am (PST) and 12/09 3:53 am (PST) may still experience issues editing segments in the UI, if so a workaround would be to use an api call to update the segment which would also fix the UI.
Our engineering team is continuing to investigate this issue. We will provide another update as soon as more information becomes available. Thank you for your patience.
Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Starting around 12:30 AM, PST on 8th Dec, our engineers began investigating an issue with editing currently existing segments. Customers may experience an error in the UI that states 'You can't edit the conditions in this segment This segment contains conditions that cannot be edited in the ui. Please contact your developer to edit the conditions contained in this segment.' This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Encountering errors while attempting to create a support ticket via the SendGrid portal
3 updates
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available
Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available
Error creating API Keys & Teammates in SendGrid console
2 updates
Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.
Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.
Stats Delays Due to Increased Latency and Timeouts
2 updates
Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.
Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies have returned to normal. We will provide another update in one hour or sooner if additional information becomes available.
Mail sending delays.
3 updates
Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time.
Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.
Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.
Global Stats Delayed
6 updates
Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore. We will provide another update in an hour or as soon as more information becomes available.
We are continuing to monitor queues. Users will see stats fluctuate between 1 - 2 hour delays.
Our engineers have identified the issue and are currently implementing a fix.
Our engineers are continue to investigate the issue regarding Global Stats. We will provide another update in 1 hour or as soon as more information becomes available.
Beginning at 12/01 8:06 AM (PST) - Our engineers have identified an issue regarding SendGrid Global Stats. Affected customers may experience up to 2 hour delay for global stats to populate. We will provide another update in 1 hour or as soon as more information becomes available.
November 2025(5 incidents)
Minor Delays in Mail Send
5 updates
Our engineers have monitored the fix and confirmed that the issue causing minimal intermittent mail-send delays has been fully resolved. All services are now operating normally at this time.
All latencies remain normal. Our engineers are continuing to monitor system performance to ensure latencies remain normal and will continue to monitor overnight. We will provide another update on Friday 11/21/2025 or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. All latencies are back to normal. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Starting around 5:48AM PST on 11/20/2025, our engineers began investigating minimal, intermittent delays in API mail sending. Engineering is engaged and has redistributed traffic. Customers may see a brief ~50 ms increase in latency. The team is actively troubleshooting to ensure the delays do not persist. We will provide another update in 1 hour or as soon as more information becomes available.
Errors loading Legacy Transactional Templates
4 updates
Our engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
We are continuing to investigate the issue impacting legacy transactional templates. We will provide an update in 1 hour or as soon as one is available.
Starting around 11:58 pm PST on 11/19/2025, our engineers began investigating an issue with Legacy Transactional Templates. Users may experience an error with loading the legacy transactional templates within the Email API section of the account. This does not impact mail send. We will provide another update in 30 min or as soon as more information becomes available.
SendGrid Website – Degraded Account Login Functionality
5 updates
Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid Login functionality has been resolved. All services are now operating normally at this time.
We are continuing to monitor Twilio SendGrid Login functionality, and service health checks are indicating stable performance with no new errors observed. Our teams will remain engaged to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio SendGrid Login is now restored. Service health monitoring indicates no remaining errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Issues completing signup process
4 updates
Our engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign-up process. Users may experience issues upgrading after completing the required sign up process. This does not impact mail send. As the investigation is still ongoing, we will provide another update in 1 hour or as soon as more information becomes available.
Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign up proces. Users may experience issues upgrading after completing required sign up process. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Email Activity Feed delays
1 update
Our engineers have investigated and resolved an issue with Email Activity Feed delays. If you queried or exported Email Activity events during the window, please re-run those requests to ensure completeness. The window when stale data may have occurred is from 2025-11-04 at 05:22 PM PST to 2025-11-05 at 6:59 AM PST.
October 2025(8 incidents)
SendGrid Website – General Degraded Functionality
3 updates
Our engineers have monitored the fix and confirmed that the issue with the SendGrid UI has been resolved. All services are now operating normally.
Starting around 17:35 PDT on 3/30/2025 , our engineers began investigating an issue with some modules within the SendGrid UI not loading properly. Customer may experience issues when trying to load some modules in the SendGrid dashboard. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
We are currently investigating the cause of the issue that is currently affecting some components of the SendGrid dashboard. Mail send is not affected.
Event Webhooks can't be created or edited in the console
3 updates
Our engineers have monitored the fix and confirmed the issue with event webhooks has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. Users can now create & edit event webhooks in the SendGrid console again. We will provide another update in 1 hour or as soon as more information becomes available.
Starting around 2:00 pm PDT on 10/28/25, our engineers began investigating an issue with creating & editing event webhooks. Users may not be able to create or edit webhooks via the SendGrid console, but the API can be used as a workaround at this time. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Marketing Campaigns Stats Issue
5 updates
Our engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved. All metrics are now up-to-date and functioning as expected. Marketing Campaigns data is processing normally, and no further delays or duplicate event reports are occurring.
Engineers are continuing to monitor system performance. We will provide another update in 24 hours or as soon as more information becomes available.
Engineers are continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.
This incident was due to an outage with a third-party provider, which has been resolved. Marketing Campaigns stats are now caught up and up-to-date. Engineers will continue to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Starting around 1:30 pm PDT on October 22, our engineers began investigating an issue with Marketing Campaign statistics. Users may experience delayed stats and potential duplicate events. Legacy Marketing Campaigns is not impacted. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio SendGrid Service Outage
13 updates
Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.
We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.
The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.
We are continuing to monitor for any further issues.
We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.
We are continuing to monitor for any further issues.
We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.
Issues With Login on Console and Email Sending
5 updates
Our engineers have monitored the fix and confirmed the issue with the SendGrid Console, as well as Mail Send and Marketing Campaigns, has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. Marketing Campaigns have de-queued and are currently being delivered. Customers should no longer be experiencing issues. We will provide another update in 30 minutes or as soon as more information becomes available.
Engineering has identified the root cause for issues affecting customer logins to the SendGrid Console, API email sending, and Marketing Campaigns. Our team is working through mitigation actions. We’ll provide another update within 15 minutes or as soon as new information becomes available.
We continue investigating issues affecting customer logins to the SendGrid Console. Some customers may also experience errors when sending emails via the API. Customers sending legacy marketing campaigns may have had a delay in sending out. We are seeing campaigns be sent now, but may be delayed. Our team is actively working to resolve the issue, and we’ll provide another update within 30 minutes or as soon as new information becomes available.
We’re currently investigating issues affecting customer logins to the SendGrid Console. Some customers may also experience errors when sending emails via the API. Our team is actively working to resolve the issue, and we’ll provide another update within 15 minutes or as soon as new information becomes available.
Missing usage alerts for subuser accounts
1 update
Our engineers have investigated and resolved an issue with usage alerts related to subuser accounts. Starting October 2, 11:42 AM PST and until October 13, 12:50 PM PST, administrators of parent accounts might not have been able to set up credit usage alerts for subusers. This didn't impact email sending. The issue has been resolved and all impacted services are operating normally.
Email Activity Feed Search Criteria Issues
3 updates
Our engineers have monitored the fix and confirmed the issue searching the Email Activity Feed has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. Email Activity Feed searches that include account names are working again. We will provide another update in 1 hour or as soon as more information becomes available.
Starting around 2 pm PDT on 10/7/2025, our engineers began investigating an issue with the Email Activity Feed. Users may see “No search results” when searches include an account name. This filter is included by default, which may prevent expected search results from appearing until the account name is manually removed. As a workaround, removing the account name from the search will display results, but we understand this impacts customers who rely on filtering by parent or subuser usernames. Our engineering team is actively working to resolve this and restore full search functionality. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Email processing delays
1 update
Our engineers have investigated and resolved an issue with email processing delays. From 9:30 AM PST to 10:03 AM PST, some customers may have noticed their emails stuck in Processing status for up to 30 minutes in their Email Activity feed. This didn't impact the email sending itself. The issue has been resolved, and all impacted services are operating normally.
September 2025(10 incidents)
v3 Email Activity Feed API Errors
3 updates
Our engineers have monitored the fix and confirmed the issue with the v3 Email Activity Feed API Errors has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. Users should no longer see intermittent 503 errors when calling the v3 Email Activity Feed API endpoints. We will provide another update in 1 hour or as soon as more information becomes available.
Starting around 1:50 PDT on 9/30/2025, our engineers began investigating an issue with the v3 Email Activity Feed API. Users may see intermittent 503 errors when making GET calls to the /v3/messages & /v3/messages/{msgid} API endpoints. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Increased error rates in Email Activity Feed API endpoint
1 update
Our engineers have investigated and resolved issues with GET calls to the endpoint /v3/messages/{msgid}. From 7:24 AM PST until 7:47 AM PST, customers may have experienced up to 50% error rates when using this API endpoint, or when using the Email Activity Feed in the SendGrid UI. The issue has been resolved, and all impacted services are operating normally.
Essentials plan users experiencing issue reaching out to Twilio SendGrid Support through Live Chat
7 updates
Our engineers have monitored the fix and confirmed the issue with live chat support for paid plan users has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. Paid plan users that should have access to live chat support should now have the ability to speak with customer support through the live chat service. We will provide another update in an hour or as soon as more information becomes available.
We are continuing to investigate the issue. Another update will be provided in two hours or as soon as new information is available to share.
We are continuing our investigation of Essentials plans being unable to access live chat option. As a workaround, please continue to Submit Tickets. We will provide an update in one hour or sooner as more information becomes available.
We are continuing to investigate the issue
We are continuing our investigation of Essentials plans being unable to access live chat option. As a workaround, please continue to Submit Tickets. We will provide an update in one hour or sooner as more information becomes available
Starting around 3:30 am PST today, September 22nd 2025, our engineers are currently investigating an issue affecting the live chat option on the Twilio SendGrid's Support Portal. Users on Essentials plan are currently unable to access the live chat option at this time. As a workaround, please continue to Submit Tickets. We will provide an update in one hour or sooner as more information becomes available
Dynamic Templates Experiencing Unexpected Deletions and Editing Issues
4 updates
Our engineers have monitored the fix and confirmed the issue with Dynamic Templates has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Starting around 3:15PM PST on September 18th, our engineers began investigating an issue with Dynamic Templates in the SendGrid UI. Customers may experience incorrect version names/previews and, in some cases, unexpected deletion of template versions. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Payment Methods Experiencing Update Issues
8 updates
After monitoring the implemented fix, we have confirmed the issue is resolved and systems are stable. You should now be able to update your payment method successfully. If you have any questions or encounter further issues, please contact our Support Team for further assistance.
A fix has been implemented and we are monitoring the results. Please try updating your payment method again, and let us know if you continue to experience any difficulties.
The issue has been resolved. Please try updating your payment method again, and let us know if you continue to experience any difficulties.
Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Our engineers are still investigating this issue with updating payment methods for billing information. As kindly mentioned previously customers may experience issues with adding and updating their payment methods. We will provide another update in an hour or as soon as more information becomes available.
Starting around 3:47pm PST on September 15th, our engineers began investigating an issue with updating payment methods for billing information. Customers may experience issues with adding and updating their payment methods. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Scheduled Sends Experiencing Errors
3 updates
Our engineers have monitored the fix and confirmed the issue with Scheduled Sends has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. Scheduled sends should be performing as expected. We will provide another update in an hour or as soon as more information becomes available.
Starting around 12:13pm PST on September 15th, our engineers began investigating an issue with Scheduled Sends. Customers that attempted to create or update scheduled sends after Sept 13th may have experienced failures or issues. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Marketing Campaigns: Single Sends are Unable to Send
4 updates
Our engineers have monitored the fix and confirmed the issue with Single Sends has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. New Single Sends should no longer be impacted by this issue. We will provide another update in hour or as soon as more information becomes available.
Starting at 3:50PM PST on September 11th, our engineers began investigating an issue with Marketing Campaigns. Customers may experience issues with initiating and sending Single Sends, and their dashboards are not populating with stats. This does impact Mail Send specific to Marketing Campaigns. This does not impact Mail Send for API/SMTP. We will provide another update in an hour or as soon as more information is available.
Increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages
4 updates
Our engineers have monitored the fix and confirmed the issue with increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance.
We are continuing to investigate this issue.
Starting around 10:45 PM PST on September 6th, 2025, our engineers began investigating an issue where we see increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages. Users may experience 502 errors while accessing the docs during this time. This does not impact mail send. We will provide another update as soon as more information becomes available.
Issue Impacting Access to Marketing Campaigns
5 updates
Our engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access any Marketing Campaigns pages or Dynamic Templates in the UI. This does not impact mail send, nor the API. Our engineering team has identified the issue and is working to rectify it. We will provide another update in 30 minutes or as soon as more information becomes available.
Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access any Marketing Campaigns pages or Dynamic Templates in the UI. This does not impact mail send, nor the API. Our engineering team has identified the issue and is working to rectify it. We will provide another update in 30 minutes or as soon as more information becomes available.
Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access those features. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Errors for SendGrid Configuration APIs
1 update
Between 11:00am to around 11:36am Pacific Time on September 4th, customers may have experienced timeout errors for all SendGrid configuration API endpoints, but this does not include Mail Send. This issue has been resolved.
August 2025(9 incidents)
Errors on Credit Card Addition During Upgrade Process
14 updates
This incident has been resolved for the majority of customers. Customers receiving errors on credit card additions during the account upgrade process should contact Twilio Support to implement mitigation steps if unable to input a credit card for upgrading.
This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.
Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.
Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.
A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.
We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience
We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.
We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.
We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
We are continuing to investigate this issue.
Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue. This does not affect mail send. We'll provide an update as soon as more information becomes available.
Delay in processing Group and Unsubscribe events
7 updates
Our engineers have monitored the fix and confirmed the issue with the delays in processing Group and Unsubscribe events has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are seeing improvements with the delays in processing Groups and Unsubscribe events. We are continuing to monitor system performance and will provide another update in 30 minutes or as soon as new information is available.
We are continuing to work on a fix for this issue. We will provide an update in three hours or as soon as more information is available.
The issue has been identified, and a fix will be implemented. We will provide an update in two hours or as soon as information is available.
We are continuing to investigate this issue. We will provide another update in two hours or as soon as information is available.
We are continuing to investigate this issue. We will provide another update in one hour or as soon as information is available.
We are currently investigating an issue causing delays in processing Group and Unsubscribe events. The impact began at approximately 10:00 AM PT on August 26, 2025. Our engineering team is actively working to identify the root cause and implement a fix. We will provide an update as soon as more information becomes available.
Delays in Email Activity and Account Management
7 updates
Our engineers have monitored the fix and confirmed the issue with the Delays in Email Activity and Account Management has been resolved. All services are now operating normally at this time.
Our engineers have monitored the fix and confirmed the issue with the Delays in Email Activity and Account Management has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring the improvements in latency. We are continuing to monitor system performance and will provide another update in 30 minutes or as soon as new information is available.
Our engineers have implemented a fix and are seeing improvements in latency. We are continuing to monitor system performance and will provide another update in an hour or as soon as new information is available.
Our engineers have identified the issue and are working toward a fix. Issues are continuing with latency, as well as account management (including subuser and teammate creations and updates). We will provide another update in hour or as soon as more information becomes available.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
At 2:07pm PST, our engineering team began investigating an issue with delays to Email Activity, in addition to v3 API endpoints. There are also issues with account management, including subuser creations and updates. This does not impact Mail Send. We will provide another update in one hour or as soon as information is available.
EU Regional Subuser accounts unable to create API keys
3 updates
Our engineers have monitored the fix and confirmed the issue with EU Regional Subuser accounts being unable to create API keys has been resolved.
Our engineers have implemented a fix and are monitoring system performance. No new issues have been reported. We will provide another update in an hour or as soon as more information becomes available.
Starting around 12:50 PM PST, August 26th, our engineers began investigating an issue where EU Regional Subuser accounts weren't able to create API keys. Only EU Regional Subuser Accounts are affected. We are currently investigating this issue. Mail Send is not affected. We will provide an update as soon as more information becomes available.
Failures observed on /v3/user/scheduled_sends API calls.
4 updates
Our engineers have monitored the fix and confirmed the issue with /v3/user/scheduled_sends API Endpoint has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Starting around 1 PM PT on August 25th, customer may experience failures on /v3/user/scheduled_sends. Our engineers are investigating the issue. This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Contacts Exports - Contacts Count - Segments - Unavailable
6 updates
We have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
A fix has been implemented to mitigate the problem and we are monitoring the system performance. We will provide another update in an hour or as soon as more information becomes available.
Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Starting around 06:50 PM PST on 20-08-2025, our engineers began investigating an issue with contacts. Customer might not be able to download contacts exports, get the correct contact count, or segment might not reflect accurate contacts. We will provide another update in an hour or as soon as more information becomes available. Mail send is not affected at this time.
Retroactive Incident - 503 Errors Returned
1 update
On August 20th, between 12:32 PM PST to 12:41 PM PST, our engineers identified several API requests (not including Mail Send) had returned 503 errors. This did not include the Mail Send API endpoint, and did not impact Mail Send. Root cause has been already mitigated and no new reports have been confirmed.
Single Send API endpoint returning 404 "resource not found"
2 updates
Our engineers have monitored the fix and confirmed the issue with single sends and the PATCH endpoint has been resolved. All services are now operating normally at this time.
Starting around August 19th at 12PM CST, our engineers began investigating an issue with the single send API endpoint : PATCH /v3/marketing/singlesends/{id} since the server was returning a 404 response. Customers may experience the inability to execute these API calls. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
SendGrid Inbound Parse Delays
3 updates
Our engineers have monitored the fix and confirmed the issue causing inbound parse delays has been resolved. If you experience any further delays, please retry sending your inbound messages. All services are now operating normally at this time.
Our engineers have implemented a fix for the issue and are now monitoring system performance to ensure stability. We will provide another update in one hour, or sooner if additional information becomes available.
At approximately 9:22am PST today, our engineers confirmed an issue causing delays in processing inbound parse emails. This incident does not impact outbound mail sending. We will provide another update in an hour, or sooner if additional information becomes available