Freshworks Status: How to Check If Freshworks Is Down Right Now (2026)
Updated June 2026 · 7 min read · API Status Check
Quick Answer
Freshworks maintains separate status pages per product: Freshdesk · Freshsales · Freshservice. Check the page for the specific Freshworks product you're using.
📡 Monitor your APIs — know when they go down before your users do
Better Stack checks uptime every 30 seconds with instant Slack, email & SMS alerts. Free tier available.
Affiliate link — we may earn a commission at no extra cost to you
Freshworks Status Pages by Product
Unlike single-product SaaS tools, Freshworks is a suite of products. Each product has its own status page — an outage in one does not necessarily affect others:
What Each Freshworks Status Means
Monitor your Freshworks products independently
Better Stack monitors Freshdesk, Freshsales, and Freshservice availability from multiple global locations and alerts you the moment something breaks. Free tier included.
Try Better Stack Free →Why “Freshworks Is Down” Might Not Be a Global Outage
Many Freshworks access problems aren't caused by Freshworks itself. Before assuming it's a platform outage, check these common culprits:
SSO / SAML Identity Provider Issues
Enterprises often access Freshworks products through SSO via Okta, Azure AD, or Google Workspace. If your identity provider is having issues, you'll see a Freshworks login error but the product itself is fine. Check your IdP status page separately.
Freshworks Subdomain Routing
Each Freshworks account has a custom subdomain (e.g., yourcompany.freshdesk.com). DNS or routing issues specific to your subdomain can prevent access even when the global Freshworks infrastructure is healthy. Test by checking freshdesk.com or the main Freshworks domain from a fresh browser.
Email Forwarding / Ingestion Issues
For Freshdesk, many 'Freshdesk is down' reports are actually email forwarding issues — tickets aren't appearing because the email forwarding rule from your support inbox broke, not because Freshdesk itself is down. Check your email provider's routing settings and Freshdesk's email configuration under Admin > Email.
Corporate Firewall or Proxy
Freshworks uses CDN-hosted assets and WebSocket connections for real-time updates. Corporate proxies can interfere. Test by loading Freshworks on mobile data (LTE/5G) while in the same location — if it works on mobile data, the issue is your network.
5 Ways to Check Freshworks Status Right Now
Official Freshdesk Status Page
Visit freshdesk.statuspage.io for real-time Freshdesk component status and incident history. Subscribe to email notifications for instant outage alerts.
freshdesk.statuspage.io →Freshworks Status API (Statuspage.io)
Query Freshdesk's status programmatically via the Statuspage.io API. Returns JSON with current status indicator and description.
# Check Freshdesk status via Statuspage.io API
curl -s https://freshdesk.statuspage.io/api/v2/status.json | \
python3 -m json.tool
# Response: {"status": {"indicator": "none", "description": "All Systems Operational"}}
# indicator: none=ok, minor=degraded, major=partial, critical=major outageTry Loading Your Freshworks Subdomain Directly
Navigate directly to yourcompany.freshdesk.com (or freshsales/freshservice equivalent) in a fresh browser tab. A blank page or login error with network errors in DevTools points to an outage.
X/Twitter Search
Search 'Freshdesk down' or 'Freshworks down' on X for real-time user reports. Freshworks outages affect thousands of support and sales teams globally.
Search X for 'Freshdesk down' →Freshworks Support
Contact Freshworks support at support.freshworks.com if the issue is isolated to your account. They can check account-specific status and confirm unreported incidents.
Freshworks Support →Common Freshworks Errors and What They Mean
These are the errors and symptoms you'll see when Freshworks products are experiencing issues:
"Freshdesk tickets not appearing / email not creating tickets"Usually an email forwarding issue, not a Freshdesk outage. Check that your support inbox still has the forwarding rule to Freshdesk, and verify the Freshdesk Email Ingestion component on freshdesk.statuspage.io."Freshsales deals / contacts not loading"The app shell loaded but API calls to fetch CRM data are failing. Check the Freshsales API component on freshsales.statuspage.io and try a full browser refresh."Freshservice ITSM portal is inaccessible"Check freshservice.statuspage.io first. If green, try your company's specific subdomain (yourcompany.freshservice.com) on mobile data to rule out corporate firewall issues."Freshworks is very slow across all products"Check if there's a shared infrastructure degradation event. Freshworks products share some underlying infrastructure — a major event can cause slowness across multiple products simultaneously."Freshworks login redirects / SSO error"Almost certainly your identity provider (Okta, Azure AD, Google Workspace), not Freshworks itself. Check your IdP's status page and contact your IT admin. You may be able to log in directly with email/password if SSO is bypassed in your Freshworks admin settings."Freshdesk live chat widget not loading on website"The Freshchat JavaScript snippet may be failing to load. Check Freshchat's status on freshdesk.statuspage.io. Also verify the snippet is correctly installed and not being blocked by a content security policy.What to Do When Freshworks Is Down
Immediate Response
- Confirm on the relevant Freshworks status page — not just social media
- For Freshdesk: set up a temporary email inbox for urgent support requests
- For Freshsales: use the mobile app for urgent deal updates and calls
- For Freshservice: switch to phone or Slack for critical IT incident routing
- Communicate outage status to your team to prevent duplicate escalations
Long-Term Resilience
- Subscribe to all relevant Freshworks status pages for your products
- Keep a weekly export of active tickets, deals, or incidents
- Set up external uptime monitors on your Freshworks subdomains
- Document a downtime fallback protocol for support, sales, and IT teams
- Test mobile access for each Freshworks product your team relies on
Frequently Asked Questions
Where is the official Freshworks status page?
Freshworks has separate status pages per product: Freshdesk (freshdesk.statuspage.io), Freshsales (freshsales.statuspage.io), and Freshservice (freshservice.statuspage.io). Each is built on Statuspage.io and shows real-time component status. Subscribe to each for email notifications about the products your team uses.
Is Freshdesk down or is it just my company?
Check freshdesk.statuspage.io for global status. If it shows all-green, the issue is likely isolated. Try a different browser, incognito mode, or mobile data. Also verify your email forwarding rules — most 'Freshdesk is down' reports from support teams are actually broken email routing, not a platform outage.
How often does Freshworks go down?
Freshworks products typically maintain above 99.9% uptime. Most incidents are minor degraded performance on specific components rather than full outages. Freshworks publishes incident history on each product's status page.
Does Freshworks have an SLA for uptime?
Freshworks Enterprise plans include a 99.9% uptime SLA for Freshdesk, Freshsales, and Freshservice. If Freshworks falls below this threshold, Enterprise customers may be eligible for service credits. Pro and Growth plans don't include explicit uptime SLAs. Review your contract for details.
Can I use Freshdesk when it's down?
The Freshdesk mobile app has limited offline capability. For Freshsales, the mobile app supports offline access for recently-synced records. During outages, route urgent customer issues to a backup email inbox and communicate the outage timeline to your support team to avoid ticket duplication.
Alert Pro
14-day free trialStop checking — get alerted instantly
Next time Freshworks goes down, you'll know in under 60 seconds — not when your users start complaining.
- Email alerts for Freshworks + 9 more APIs
- $0 due today for trial
- Cancel anytime — $9/mo after trial