Is Atlassian Down? Complete Status Check Guide + Quick Fixes

Jira won't load?
Confluence pages blank?
Bitbucket pipelines stuck?

TL;DR: If you think Atlassian is down, check the official Atlassian status page and a live monitor first.
If both show operational, the issue is likely local (browser, SSO, network, or account settings).
Atlassian runs Jira, Confluence, Bitbucket, Trello, and more — this guide covers all of them.

Quick Check: Is Atlassian Actually Down?

Don't assume it's Atlassian.
Most "Atlassian down" reports are caused by browser cache, SSO issues, corporate firewall rules, or individual product degradation.

60-second triage

  1. Check the Atlassian status page.
  2. Try a different Atlassian product (e.g., if Jira is down, try Confluence).
  3. Test in incognito mode.
  4. Try a different network (mobile hotspot).

Fast scope check

If only one product is affected:

  • Likely a product-specific incident (Jira, Confluence, or Bitbucket independently).

If only one user is affected:

  • Likely SSO, permissions, browser cache, or account issues.

If multiple products are down:

  • Shared platform service issue — check Atlassian Access and Identity.

Quick decision tree

Status page operational + only you affected → Local/account issue
Status page operational + one product slow → Product-specific issue
Status page degraded + multiple products → Atlassian platform incident

Keywords people search

  • "Atlassian down"
  • "Atlassian status"
  • "Jira down"
  • "Confluence down"
  • "Bitbucket down"
  • "is Atlassian down today"

Official Sources

Atlassian Status Page (Primary)

Atlassian Status:
🔗 status.atlassian.com

What to look for:

  • ✅ All Systems Operational
  • ⚠️ Partial Service Disruption
  • 🔴 Major Service Outage

Products covered:

  • Jira Software Cloud
  • Jira Service Management Cloud
  • Confluence Cloud
  • Bitbucket Cloud
  • Trello
  • Atlassian Access (SSO/SCIM)
  • Statuspage (their own status page product)
  • Jira Align
  • Opsgenie
  • Compass

API Status Check (Independent Monitor)

Live monitoring:
🔗 apistatuscheck.com/api/atlassian

Why it helps:

  • Independent uptime checks every few minutes
  • Historical uptime trends
  • Alerting to Slack/Discord/email
  • Confirms if it's a platform issue vs. your site

Live "Is Atlassian Down" page

🔗 apistatuscheck.com/is-atlassian-down

Use it to:

  • Get a quick yes/no answer
  • Track outage status in real time
  • Share with your team during incidents

Status notifications

Subscribe to updates:

  • Email or SMS alerts from the status page
  • RSS feeds for incident changes
  • Follow @Atlassian on Twitter/X

Tip: Subscribe to status updates for each specific product you rely on (Jira, Confluence, Bitbucket separately).

Third-party tools

DownDetector

🔗 downdetector.com/status/atlassian

Why use it:

  • Crowd-sourced outage spikes
  • Regional heatmaps
  • Separate pages for Jira, Confluence, Bitbucket

IsItDownRightNow

🔗 isitdownrightnow.com/atlassian.com.html

Why it helps:

  • Quick availability check
  • Simple uptime history

Twitter/X search

🔗 Search "Atlassian down" or "Jira down" on Twitter/X

Why it helps:

  • Users report outages fast
  • Product-specific reports help isolate which service
  • Atlassian support sometimes responds publicly

Community + forums

  • Atlassian Community (community.atlassian.com)
  • r/jira and r/atlassian on Reddit
  • Atlassian Developer forums
  • Hacker News ("Atlassian" or "Jira" search)

Note: Third-party tools can show false positives during local ISP issues.
Always confirm with the official status page.

Common Issues

Issue: Jira not loading or extremely slow

Symptoms:

  • Boards take minutes to load
  • Issue pages show 500 errors
  • JQL search returns nothing or times out
  • Automation rules not triggering
  • Custom fields blank or missing

Likely causes:

  • Jira Software Cloud degradation
  • Database indexing lag
  • High concurrent user load
  • Browser extension interference
  • JQL query too complex

What to check:

  • Status page for Jira Software Cloud
  • Try a different project or board
  • Open in incognito mode
  • Simplify JQL queries
  • Check if Jira automation component is affected

Issue: Confluence pages not rendering

Symptoms:

  • Pages show blank content
  • Editor crashes or won't load
  • Search returns zero results
  • Attachments fail to upload
  • Macros not rendering

Likely causes:

  • Confluence Cloud degradation
  • Editor service issues
  • Search indexing backlog
  • CDN or media storage problems
  • Space permissions changed

What to check:

  • Status page for Confluence Cloud
  • Try viewing a different space
  • Test page creation vs. viewing
  • Check if macros are specifically broken
  • Try the mobile app

Issue: Bitbucket repos or pipelines failing

Symptoms:

  • git clone/push returns errors
  • Pipelines stuck in "Pending"
  • Pull requests won't render diffs
  • Repository pages return 500
  • App passwords not working

Likely causes:

  • Bitbucket Cloud outage
  • Pipelines capacity issues
  • Auth service degradation
  • Git backend saturation
  • Large repository timeouts

What to check:

  • Status page for Bitbucket Cloud
  • Test with a different repository
  • Try SSH vs. HTTPS
  • Check pipeline runner status
  • Verify app passwords and OAuth tokens

Issue: Can't log in (SSO/Atlassian Access)

Symptoms:

  • Login page loops or times out
  • SSO redirect fails
  • "Something went wrong" on auth
  • 2FA/MFA prompts loop
  • SCIM provisioning delays

Likely causes:

  • Atlassian Access incident
  • Your identity provider (Okta, Azure AD, Google) outage
  • Session cookie issues
  • Recent org policy changes
  • Browser blocking third-party cookies

What to check:

  • Status page for Atlassian Access
  • Check your IdP status page separately
  • Try logging in with a non-SSO admin account
  • Test in incognito mode
  • Verify recent admin policy changes

Issue: Cross-product failures

Symptoms:

  • Jira, Confluence, AND Bitbucket all degraded
  • Atlassian admin portal not loading
  • Marketplace app installs failing
  • Smart links between products broken

Likely causes:

  • Shared platform infrastructure issue
  • Identity/permissions service outage
  • Regional infrastructure degradation
  • Atlassian API gateway problems

What to check:

  • Multiple product components on status page
  • Try from a different region (VPN to another location)
  • Check Atlassian admin portal separately
  • Test API access directly

Issue: Trello not syncing

Symptoms:

  • Cards not updating in real time
  • Board changes not saving
  • Power-Ups disconnected
  • Mobile app shows stale data

Likely causes:

  • Trello service degradation
  • WebSocket connection issues
  • Power-Up service down
  • Browser or network instability

What to check:

  • Status page for Trello
  • Try a different browser
  • Check Power-Up connection status
  • Force close and reopen mobile app

Issue: Jira Service Management queues empty

Symptoms:

  • Customer portal not loading
  • Queues showing zero tickets
  • SLA timers stopped
  • Automation rules paused

Likely causes:

  • JSM-specific service degradation
  • Indexing delay
  • Permission configuration changes
  • Project-level settings issue

What to check:

  • Status page for JSM Cloud
  • Try accessing from agent vs. customer view
  • Check if new tickets can be created
  • Review recent project permission changes

Issue: Atlassian API errors

Symptoms:

  • REST API returns 500/502/503
  • GraphQL queries timing out
  • Webhooks delayed or missing
  • Connect apps failing

Likely causes:

  • API gateway degradation
  • Rate limiting (per-tenant limits)
  • Auth token expired
  • API version deprecation

What to check:

  • Status page for API component
  • Response headers for rate limit info
  • Token expiration and scopes
  • Try a simple API call first

Quick Fixes

Fix #1: Try incognito mode

Why it works: Bypasses cached data, cookies, and extensions.

Steps:

  1. Open an incognito/private window
  2. Navigate to your-site.atlassian.net
  3. Log in and test the failing feature

If it works → your main browser needs cache/cookie cleanup.

Fix #3: Check each product independently

Isolate the issue:

  • Open Jira: your-site.atlassian.net/jira
  • Open Confluence: your-site.atlassian.net/wiki
  • Open Bitbucket: bitbucket.org
  • Open Trello: trello.com

If only one fails → product-specific issue.
If all fail → platform/auth issue.

Fix #4: Verify SSO/IdP status

If login fails:

  1. Check your IdP status (Okta, Azure AD, Google)
  2. Try a non-SSO admin account if available
  3. Check for recent org policy changes in admin.atlassian.com
  4. Verify SAML/SCIM configuration

Fix #5: Disable browser extensions

Common culprits:

  • Ad blockers (uBlock, AdBlock Plus)
  • Privacy tools (Privacy Badger)
  • Jira browser extensions (can conflict)
  • Password managers with auto-fill

Test: Disable all, retry, re-enable one at a time.

Fix #6: Test from another network

Why: Corporate networks can block Atlassian WebSocket connections or rate-limit traffic.

Try:

  • Mobile hotspot
  • Home WiFi
  • Guest network

If it works on another network → ask IT to allowlist Atlassian domains.

Fix #7: Check Atlassian admin portal

Go to: admin.atlassian.com

Verify:

  • Subscription is active
  • No billing issues
  • User accounts are provisioned
  • SSO/SCIM settings are correct
  • No pending org-level changes

Fix #8: Force refresh and hard reload

Windows/Linux: Ctrl + Shift + R
Mac: Cmd + Shift + R

Why: Forces browser to reload all assets from server, bypassing stale cache.

Fix #9: Check Git connectivity (Bitbucket)

SSH:

ssh -T git@bitbucket.org

HTTPS:

git ls-remote https://bitbucket.org/your/repo.git

If SSH fails → try HTTPS.
If both fail → check Bitbucket Cloud status.

Fix #10: Reduce Jira board complexity

If Jira boards are slow:

  • Use board filters to limit visible issues
  • Archive completed sprints
  • Reduce the number of columns
  • Disable unnecessary board features (swimlanes, card details)
  • Consider splitting large boards

Fix #11: Flush DNS

Mac:

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

Windows:

ipconfig /flushdns

Fix #12: Reconnect Marketplace apps

If Marketplace apps are failing:

  1. Go to your site admin → Manage apps
  2. Check for apps with errors
  3. Disable and re-enable the problematic app
  4. Re-authorize if needed
  5. Check the app vendor's status page too

History of outages

Where to find incident history

Atlassian incident history is listed on:
status.atlassian.com

What to check:

  • Time of incident start and resolution
  • Affected products (Jira, Confluence, Bitbucket, etc.)
  • Root cause summaries and postmortems
  • Atlassian publishes PIRs (Post-Incident Reviews)

Notable patterns

  • April 2022: Major multi-week outage affecting ~400 Atlassian Cloud customers due to a script error deleting sites. Full restoration took 2 weeks.
  • Identity service issues tend to affect all products simultaneously.
  • Regional degradation can affect some tenants but not others.
  • Marketplace app failures can cascade to core product behavior.

Typical causes of Atlassian outages

  • Shared identity/auth service failures
  • Database performance degradation
  • Cloud infrastructure issues (AWS)
  • Deployment regressions
  • Marketplace app conflicts
  • CDN or DNS issues
  • Multi-tenant architecture scaling limits

What to document internally

  • Exact time of impact per product
  • Which products affected (Jira, Confluence, Bitbucket, Trello)
  • Number of users and teams impacted
  • Business processes blocked (sprints, deployments, documentation)
  • Workarounds used during the outage

When to worry

Signs it's a real outage

  • Status page shows degradation for multiple products
  • Users across different organizations affected
  • Third-party monitors show report spikes
  • Login/auth failures widespread
  • Both web UI and API failing

Signs it's local

  • Only one user or one site affected
  • Only one product fails (others work fine)
  • Works in incognito or on mobile
  • Works on a different network
  • Recently changed SSO or admin settings

Escalation checklist

  1. Capture timestamps and screenshots
  2. Identify which products are affected
  3. Confirm with teammates in other locations
  4. Check Atlassian status and independent monitors
  5. Notify stakeholders if Jira/Confluence/Bitbucket are critical path
  6. Open an Atlassian support case (Premier/Priority support)

Business impact thresholds

  • < 15 minutes: Monitor, try local fixes
  • 15–60 minutes: Alert teams, defer sprint activities and deployments
  • > 60 minutes: Trigger incident response, use backup tools (Google Docs, GitHub, Slack for coordination)

FAQ

Is Atlassian down right now?

Check status.atlassian.com and compare with apistatuscheck.com/api/atlassian.

Is Jira down or is it just me?

If your teammates across different networks can access Jira, it's likely a local issue. Check Jira Software Cloud on the status page and test in incognito.

Is Confluence down right now?

Check the Confluence Cloud component on status.atlassian.com and test in a clean browser session.

Why can't I log into Atlassian?

Login failures are often caused by SSO/IdP issues, browser cookies, or recent org policy changes. Check Atlassian Access status and your IdP separately.

How do I check Atlassian status quickly?

Open status.atlassian.com and apistatuscheck.com/is-atlassian-down for official and independent monitoring.

Can Jira be down while Confluence works?

Yes. Atlassian products run on separate services. One product can be degraded while others operate normally.

Does Atlassian have regional outages?

Yes. Atlassian Cloud runs on AWS with data residency options. Regional infrastructure issues can affect specific tenants.

How long do Atlassian outages usually last?

Most incidents resolve within hours. Major incidents (like the April 2022 event) are rare but can last longer. Check the incident timeline for current estimates.

Is there an Atlassian outage history?

Yes. Past incidents and Post-Incident Reviews are listed at status.atlassian.com.

How can I monitor Atlassian automatically?

Use apistatuscheck.com/api/atlassian for independent uptime monitoring with alerts via RSS, Slack, Discord, or email.

What's the fastest workaround if Atlassian is down?

Use Google Docs or Notion for documentation, GitHub for code hosting, and Slack/Teams for task coordination until services restore.

Do Marketplace apps cause Atlassian outages?

Not usually, but failing Marketplace apps can make specific features appear broken. Disable suspect apps in your admin panel to test.

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