Is Loom Down Right Now?
Loom (acquired by Atlassian in 2023) is an async video messaging tool. Outages can affect recording, upload processing, or video playback independently.
Updated May 2026
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How to Check If Loom Is Down
- 1. Visit status.loom.com — official Loom status page (Atlassian-powered)
- 2. Check status.atlassian.com for shared Atlassian infrastructure issues
- 3. Check DownDetector for Loom for community reports
- 4. Try loading a known Loom video URL directly to test playback independently from recording
Loom Service Components (Each Can Fail Independently)
Recording
Chrome extension and desktop app capture
Usually local — rarely affected by outages. More often a permissions issue.
Upload / Processing
Video encoding and transcription on Loom servers
Can queue during peak hours. Check status.loom.com Upload component.
Playback
CDN serving video to viewers
Affects anyone viewing shared Loom links. Most user-visible outage type.
API
Loom API for integrations (Slack, Notion, etc.)
Affects embedded Loom players in third-party tools.
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Chrome Extension Permissions
Go to chrome://settings/content/camera and chrome://settings/content/microphone. Ensure loom.com is not blocked. Also check chrome://extensions — Loom should be enabled and not restricted to specific sites.
macOS Screen Recording Permission
macOS 10.15+ requires explicit screen recording permission. Go to System Settings → Privacy & Security → Screen & System Audio Recording → toggle Loom on. If Loom doesn't appear, try launching a recording first (it should prompt for permission).
Corporate Network / Firewall
Corporate IT often blocks video services. Loom requires access to *.loom.com, *.cloudfront.net, and WebSocket connections on port 443. Ask your IT team to whitelist Loom domains.
Loom Desktop vs. Chrome Extension
If the Chrome extension isn't working, try the Loom Desktop app (loom.com/download) — they use different codepaths for recording. Desktop app often handles GPU/display issues better, especially on multi-monitor setups.
Common Loom Issues Quick Reference
⚠ Recording button grayed out
Cause: Camera/microphone permissions not granted
Fix: Grant permissions in Chrome settings or macOS System Preferences
⚠ Video stuck at "Processing" for >30 minutes
Cause: Loom encoding servers backed up or your file had encoding issues
Fix: Check status.loom.com. If no incident, contact Loom support with the video URL
⚠ Embed shows "Video not available"
Cause: Video is private or has been deleted
Fix: Ask the owner to set sharing to "Anyone with link"
⚠ AI transcription is wrong or missing
Cause: Loom AI processing error or accented speech not recognized
Fix: Re-request transcription from the video settings menu; check status.loom.com for AI processing issues
⚠ Loom not syncing with Slack/Notion
Cause: OAuth token expired or Loom API down
Fix: Disconnect and reconnect Loom in Slack/Notion integration settings; check status.loom.com API component
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Related Tool Status Guides
Frequently Asked Questions
Is Loom down right now?
To check if Loom is down, visit status.loom.com (Loom's official status page powered by Atlassian Statuspage). It reports status for Recording, Upload/Processing, Playback, and API separately. Also check DownDetector for Loom for community reports. Loom is owned by Atlassian (acquired 2023), so check status.atlassian.com as well for related infrastructure incidents.
Why is Loom not recording? Desktop app or Chrome extension not working?
Loom recording failures have different causes depending on the platform. Chrome extension: ensure camera/microphone permissions are granted to the extension (chrome://settings/content), check that Loom extension is enabled and not blocked by corporate IT policy, and try in a non-incognito tab (Loom extension needs persistent cookies). Desktop app: check system permissions (macOS: System Preferences → Privacy → Screen Recording → enable Loom; Windows: check camera/mic access in Windows Settings → Privacy). Both: ensure you're signed in to Loom and your plan allows the recording length.
Why is my Loom video stuck uploading or processing?
Loom video stuck uploading: (1) Check status.loom.com for Upload/Processing incidents — if Loom servers are processing-queue backed up, you must wait, (2) Check your internet connection — Loom requires stable upload bandwidth; run a speed test at speedtest.net, (3) The video is large — 4K videos can take 30+ minutes to process, (4) Corporate firewall blocking loom.com upload endpoints. Stuck at processing: this is server-side — check status.loom.com. If the video is stuck at "Processing" for more than 2 hours, contact Loom support with the video URL.
Why are Loom embed links not working or showing blank?
Loom embed links failing or showing blank: (1) The video is private and the viewer is not logged in to Loom — change sharing settings to "Anyone with the link", (2) Loom playback servers are experiencing issues — check status.loom.com for Playback status, (3) Corporate network blocking loom.com (common in enterprise environments) — viewer needs to whitelist *.loom.com, (4) Browser extensions (ad blockers, privacy tools) blocking Loom CDN — test in incognito mode with extensions disabled, (5) The video was deleted by the owner.
What are the best Loom alternatives when it is down?
Best Loom alternatives when it's down: (1) Loom's desktop app can record locally even when the cloud is down — recordings are queued and uploaded when service restores, (2) Tella — similar async video messaging, built for async teams, (3) Descript — record and edit video, AI transcription, (4) Vidyard — enterprise video messaging, (5) OBS Studio (free) + Dropbox/Google Drive — fully offline recording with manual sharing. For quick screen shares without recording: Cleanshot X (Mac) or Snagit support screen capture + GIF creation.