Is Workday Down? Complete Status Check Guide + Quick Fixes

Workday not working? Pages not loading? Errors, delays, or missing data?

TL;DR

When Workday slows down or fails, teams lose visibility, approvals stall, and work piles up fast. This guide helps you confirm whether it’s a real outage, isolate the root cause, and unblock your team quickly.

Quick Check

60‑Second Checklist

  • Open the official status page and look for degraded components
  • Check the incident history for new updates
  • Open the service in a private/incognito window
  • Test from a second device or network
  • Disable VPN/proxy and retry
  • Check a third‑party monitor for confirmation
  • Try the API health endpoint (if applicable)
  • Ask one coworker in a different location to confirm

Quick Decision Tree

Status page shows incident? ── Yes ─→ Likely provider outage
                │
                No
                │
Third‑party monitors spiking? ── Yes ─→ Possible outage or regional issue
                │
                No
                │
Only you affected? ── Yes ─→ Local issue (cache, VPN, SSO, device)
                │
                No
                │
Multiple users/teams affected? ─→ Escalate internally + monitor status

Feature‑Level Check

If only one workflow is failing, check whether a single component is degraded:

  • HCM
  • Time Tracking
  • Payroll
  • Benefits
  • Recruiting
  • Financial Management
  • Expenses
  • Absence
  • Learning
  • Planning
  • Reporting
  • Security & Roles
  • Workday Mobile
  • Integrations
  • Business Process
  • API/WS

Fast Smoke Tests

Test Expected Result If Fails
Load the web app Login page and dashboard load Check status + auth/SSO
Create a test item Save succeeds Check permissions + API status
Search a known item Results appear Check indexing/search component
Upload a small file Attachment succeeds Check upload service
Use mobile app Syncs normally Check mobile component

Official Sources

Workday System Status (Workday Community):

What to look for:

  • Green/Operational → service is healthy
  • Yellow/Degraded → partial impact or latency
  • Red/Major outage → broad service disruption

Components to watch:

  • Workday Production
  • Workday Sandbox
  • Integration Services
  • Mobile
  • Reporting
  • Authentication

Incident history: Workday Trust Center → https://community.workday.com/trust

  • Read incident updates for timelines and mitigation steps
  • Subscribe to email/SMS updates if available
  • Export incident reports for post‑mortem notes

Official support channels:

  • Support portal and help center
  • Provider status emails/notifications
  • Official social announcements for major incidents

Third‑party tools

Independent monitoring helps confirm outages before official updates.

API Status Check (recommended):

Common Issues

1) Login or SSO failures

  • Symptom: login loop, blank page after SSO, or endless redirect
  • Likely causes: IdP outage, expired session, mismatched domain policies
  • Check: IdP status (Okta/Azure AD), time sync, browser cookies

2) Slow or hanging pages

  • Symptom: pages load but UI is sluggish or partially rendered
  • Likely causes: degraded component, heavy scripts, blocked CDN
  • Check: developer console errors, network latency, status page

3) Missing data or stale views

  • Symptom: updates not visible, comments missing, search stale
  • Likely causes: indexing delay, cache desync, background jobs stuck
  • Check: refresh, verify from another device, status history

4) Notifications delayed or missing

  • Symptom: email or in‑app notifications not arriving
  • Likely causes: notification queue delays, email delivery blocks
  • Check: notification component status, spam/quarantine rules

5) API and integrations failing

  • Symptom: automations stop, webhooks fail, API errors spike
  • Likely causes: rate limits, token expiration, service outage
  • Check: error codes, token validity, status page component

Error Pattern Table

Error Meaning First Check
Service unavailable Workday system incident Check status page, try later
Invalid credentials SSO or password issues Re-auth, reset password, check IdP
Access denied Role or security group Confirm role assignments and domain security
Report timed out Large dataset or peak load Narrow filters, run off-peak
Integration error API/EIB failure Check integration logs, retry job
Mobile app stuck App cache or version mismatch Update app, clear cache, reinstall

Module‑Specific Symptoms

  • Web portal: test read/write, check permissions, verify component status
  • Workday Mobile app: test read/write, check permissions, verify component status
  • SSO login: test read/write, check permissions, verify component status
  • EIB imports: test read/write, check permissions, verify component status
  • Reports & dashboards: test read/write, check permissions, verify component status
  • Notifications & inbox: test read/write, check permissions, verify component status
  • Time entry: test read/write, check permissions, verify component status
  • Payslips: test read/write, check permissions, verify component status
  • Recruiting candidate portal: test read/write, check permissions, verify component status
  • Integrations & APIs: test read/write, check permissions, verify component status

Quick Fixes

User‑level fixes

  • Hard refresh the web app (Cmd+Shift+R on macOS, Ctrl+Shift+R on Windows)
  • Log out and back in to reset stale sessions
  • Clear site cookies/cache for the service domain
  • Try an incognito/private window
  • Disable browser extensions that modify requests
  • Switch networks (Wi‑Fi → mobile hotspot) to isolate ISP/VPN issues
  • Disable VPN/proxy temporarily
  • Update the desktop/mobile app to the latest version
  • Restart the device to clear background networking issues
  • Check if SSO/IdP (Okta/Azure AD) is healthy
  • Confirm system time and timezone are correct
  • Flush DNS cache
  • Test from a second device
  • Check status page and incident history
  • Check third‑party monitoring for confirmation
  • If API-only issue, try a simple health endpoint

Admin‑level fixes

  • Verify SSO configuration and recent IdP changes
  • Check domain restrictions or IP allowlists
  • Review recent marketplace/app installs
  • Pause high‑volume automations to reduce load
  • Confirm service health checks from multiple regions
  • Check support queues for identical reports
  • Collect HAR logs for UI loading failures
  • Invalidate caches if the platform supports it
  • Review audit logs for permission changes
  • Create a temporary status update for internal teams

Network & DNS quick fixes

  • Restart router or switch to a different ISP if possible
  • Test with a mobile hotspot to bypass corporate network rules
  • Flush DNS cache on macOS: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
  • Flush DNS cache on Windows: ipconfig /flushdns
  • Set DNS to 1.1.1.1 or 8.8.8.8 to bypass flaky resolvers

Safe retry strategy

  • Use exponential backoff (1s, 2s, 4s, 8s) for API retries
  • Cap retries to avoid thundering herds during incidents
  • Log failure rates by endpoint to confirm impact scope

History of outages

Use incident history to understand typical impact patterns and response speed.

  • Check the provider's incident history for timelines, affected components, and root-cause notes.
  • Compare the incident start time with your internal error spike to confirm correlation.
  • Note whether the incident was regional or global.
  • Document which modules were impacted vs. healthy.
  • Track time-to-acknowledge (TTA) and time-to-resolve (TTR).
  • Capture any recommended workarounds or mitigations from the provider.
  • Review if the incident involved authentication, storage, or networking dependencies.
  • Log whether retry/backoff reduced errors in your app.
  • Identify which teams were most impacted (Support, Finance, HR, Engineering).
  • Use the incident as a trigger to improve monitoring and alerting.

What to capture in your internal outage log

  • Date and time (start/stop) in UTC
  • Affected locations and teams
  • User‑visible symptoms
  • Components impacted
  • Provider updates (links, timestamps)
  • Workarounds used
  • Lessons learned and follow‑ups

When to worry

  • Official status page shows a major outage or multiple components degraded.
  • You see consistent 5xx errors for 10+ minutes across multiple networks.
  • Authentication fails for many users at once (SSO + native login).
  • API health checks fail from two or more regions.
  • Third‑party monitors report widespread issues.
  • Customer support queue spikes with the same symptom.
  • Critical workflows are blocked (payroll run, sprint planning, time entry).
  • A provider acknowledges an incident and posts active updates.

FAQ

Q: Is Workday down right now? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I check Workday status? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is this a global outage or just my account? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why is Workday so slow today? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How long do Workday outages usually last? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Does Workday have a public status page? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is there a Workday outage in my region? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Can I get alerts when Workday goes down? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is the Workday mobile app down too? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is the Workday API down? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why am I seeing 500 or 503 errors? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What does 429 rate limit mean? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why can’t I log in to Workday? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is SSO causing Workday login failures? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why can’t I access a specific project or item? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why are notifications delayed? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday down for maintenance? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How can I verify independently? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What should I tell my team during an outage? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What’s the best backup workflow during downtime? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What should admins check first? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I confirm if my ISP is blocking access? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why does the web app work but the desktop app doesn’t? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why does the mobile app work but the web app doesn’t? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why are attachments failing to upload? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why are search results missing? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why did my automation stop running? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why do webhooks stop delivering? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I export data before an outage? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I avoid data loss during downtime? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Can I work offline? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Are integrations affected when Workday is down? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I check incident history? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Should I open a support ticket? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How can I reduce future outage impact? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I get SLA credits? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What’s the difference between partial and major outage? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I tell if it’s a browser issue? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I tell if it’s a VPN issue? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I tell if it’s an SSO issue? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What is the fastest workaround? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I notify stakeholders? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is it safe to keep retrying? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I set up monitoring? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What metrics should I watch? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I build a fallback? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I keep work moving without Workday? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why does it fail at peak hours? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Does Workday provide an API status endpoint? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday payroll down? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday time tracking down? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday recruiting down? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why are Workday reports timing out? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why can’t I submit expenses? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday mobile down? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Are Workday integrations/EIBs failing? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday sandbox down? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why are approvals stuck in Workday? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why can’t I access payslips? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday down today? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday status page accurate today? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday down right now? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday status page accurate right now? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday down this morning? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday status page accurate this morning? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday down this afternoon? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday status page accurate this afternoon? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday down this evening? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is Workday status page accurate this evening? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I check if my browser extensions are blocking requests? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I clear site data for this service? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I test from another region quickly? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What logs should I capture for support? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I reduce retries during an outage? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Should I switch to a backup tool temporarily? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I communicate ETA to stakeholders? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I subscribe to incident updates? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I confirm if only one component is degraded? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I distinguish latency vs outage? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I verify API health without credentials? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is there a public status RSS feed? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What does partial outage mean? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What does degraded performance mean? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why does it work on mobile but not desktop? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Why does it work on desktop but not mobile? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What are common signs of a global outage? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What are common signs of an account‑level issue? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I check if my company IP is blocked? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is the issue only for my workspace/tenant? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I verify if an integration token expired? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I know if a webhook endpoint is down? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I test the status API from the CLI? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What’s the best temporary workaround for critical workflows? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I export data quickly during an incident? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What is the fastest way to open a support case? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: When should I escalate internally? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I build a long‑term resilience plan? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Do outages impact data integrity? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Should I pause automations during incidents? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I validate attachments after recovery? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I check if the provider acknowledges the issue? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I set up SMS alerts for outages? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I avoid alert fatigue? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I track historical uptime? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: Is there an SLA for this service? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I request SLA credits? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I detect partial outages automatically? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I implement a fallback read‑only mode? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I keep critical approvals moving? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I validate API tokens after recovery? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I troubleshoot permission errors? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What should I do if only one project/board is broken? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What if my coworkers are fine but I’m not? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What if I’m fine but others are not? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: What is the best order of checks? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I isolate local network issues? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I isolate ISP issues? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I isolate browser issues? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I isolate device issues? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I isolate SSO issues? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I confirm cached data vs live data? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

Q: How do I verify the service from a status bot? A: Check the official status page, verify with https://apistatuscheck.com/api/workday, and test from another network to confirm scope.

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