How often does Bitbucket have outages?

Bitbucket has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/bitbucket for the complete outage history with timelines and resolution details.

What was the last Bitbucket outage?

The most recent Bitbucket incident was "Disrupted Bitbucket availability in eu-west-1" on January 28, 2026. It was classified as minor impact and is currently resolved.

Bitbucket Outage History

50 incidents reported. Data sourced from the official Bitbucket status page.

Total Incidents

Major/Critical

Minor

Resolved

January 2026

Disrupted Bitbucket availability in eu-west-1

minor

Jan 28, 04:49 PM→Jan 28, 08:00 PMresolved

Jan 28, 08:00 PM

resolved — On January 28, 2026, affected Bitbucket Cloud users in eu-west-1 may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected c...

Jan 28, 04:49 PM

monitoring — We received reports of a partial service disruption affecting Bitbucket in eu-west-1 for some customers. We have identified the cause of the issue and our teams have applied mitigations and we are see...

Unable to reach bitbucket site

critical

Jan 7, 04:23 PM→Jan 7, 06:53 PMpostmortem

Jan 30, 04:02 PM

postmortem — ### Summary On Jan 7, 2026, between 15:28 UTC and 17:04 UTC, Atlassian customers using Bitbucket Cloud could not load the dashboard landing page. Users also faced degraded performance and intermitten...

Jan 7, 06:53 PM

resolved — On Wednesday, January 7, 2026, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all...

Jan 7, 05:49 PM

monitoring — The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability.

+2 more updates

Bitbucket workspace invitations failing for all users

minor

Jan 7, 06:05 AM→Jan 7, 06:40 AMresolved

Jan 7, 06:40 AM

resolved — We have successfully mitigated the incident and the affected service is now fully operational. Our teams have verified that normal functionality has been restored. Thank you for your patience and unde...

Jan 7, 06:05 AM

identified — Users of Bitbucket Cloud currently face difficulties when trying to invite new users to their workspaces. This issue is resulting in a '400 Client Error: Bad Request' message, which stems from a recen...

December 2025

Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

critical

Dec 27, 04:42 AM→Dec 27, 05:20 AMpostmortem

Jan 30, 04:08 AM

postmortem — ### Summary On **December 27, 2025**, between **02:48 UTC and 05:20 UTC**, some Atlassian cloud customers experienced failures in sending and receiving emails and mobile notifications. Core Jira and ...

Dec 27, 05:20 AM

resolved — We have successfully mitigated the incident and all affected services are now fully operational. Our teams have verified that normal functionality has been restored across all areas. Thank you for you...

Dec 27, 04:42 AM

monitoring — We have taken steps to mitigate the issue and are seeing recovery in the affected services. Our teams will continue to closely monitor the situation and are actively working to confirm that all servic...

November 2025

Bitbucket availability degraded

critical

Nov 11, 04:59 PM→Nov 11, 09:10 PMpostmortem

Dec 5, 05:36 PM

postmortem — ## Summary On November 11, 2025, between 16:25 and 19:13 UTC, Atlassian customers were unable to access Bitbucket Cloud services. Customers experienced a period of 1 hour and 16 minutes where perform...

Nov 11, 09:10 PM

resolved — On November 11th, 2025, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affect...

Nov 11, 07:35 PM

monitoring — The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability.

+3 more updates

October 2025

Atlassian Cloud Services impacted

none

Oct 20, 07:56 AM→Oct 21, 05:24 AMpostmortem

Oct 24, 05:44 PM

postmortem — ### Postmortem publish date: Nov 19th, 2025 ### Summary All dates and times below are in UTC unless stated otherwise. Customers utilizing Atlassian products experienced elevated error rates and deg...

Oct 21, 05:24 AM

resolved — Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agent...

Oct 21, 03:24 AM

monitoring — The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for an...

+22 more updates

September 2025

Delays in running Bitbucket Pipelines

minor

Sep 16, 04:00 AM→Sep 16, 04:30 AMresolved

Sep 16, 04:30 AM

resolved — Between 03:30 UTC to 03:50 UTC, we experienced delyas in running pipelines for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

Sep 16, 04:19 AM

monitoring — We have identified the root cause of the Pipelines delays and have mitigated the problem. We are now monitoring closely.

Sep 16, 04:13 AM

identified — We continue to work on resolving the delayed Pipelines for Atlassian Bitbucket. We have identified the root cause and expect recovery shortly.

+1 more updates

August 2025

Core-daily Pipeline is delayed for 25th Aug run

none

Aug 26, 03:06 PM→Aug 27, 03:25 PMresolved

Aug 27, 03:25 PM

resolved — issue resloved pipeline is completed.

Aug 26, 03:07 PM

investigating — Core daily job run id : scheduled__2025-08-24T04:00:00+00:00 has been running for over 30 hrs and all the downstream jobs have failed core daily Aug 25th run has not started yet.

Aug 26, 03:06 PM

investigating — We are currently investigating this issue.

Git operations are slow/timing out.

minor

Aug 20, 07:30 AM→Aug 20, 03:16 PMresolved

Aug 20, 03:16 PM

resolved — This incident has been resolved.

Aug 20, 01:24 PM

monitoring — A root cause has been identified and a mitigation has been implemented; we're monitoring the situation.

Aug 20, 11:28 AM

investigating — - Bitbucket Cloud is investigating an incident affecting Git clone reliability. - The team is investigating the root cause and will update as soon as possible.

Bitbucket Cloud experiencing degraded performance and partial outage

major

Aug 19, 02:27 PM→Aug 19, 03:22 PMresolved

Aug 19, 03:22 PM

resolved — Bitbucket Cloud is fully recovered.

Aug 19, 02:41 PM

monitoring — Website functionality has recovered and we are monitoring to ensure no further regressions

Aug 19, 02:27 PM

investigating — We are currently investigating the issue further.

Bitbucket cloud degradation

none

Aug 5, 03:03 PM→Aug 5, 03:03 PMresolved

Aug 5, 03:03 PM

resolved — Today, between 13:55 and 14:35 UTC, we experienced a degradation on Bitbucket cloud, which impacted access to the website. This issue has been resolved, and services are now operating normally for all...

Some Bitbucket customers unable to push and clone

major

Aug 1, 08:16 AM→Aug 1, 09:22 AMresolved

Aug 1, 09:22 AM

resolved — Between 08:00UTC to 09:00UTC, we experienced degraded performance with push and clone operations for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

Aug 1, 08:16 AM

investigating — We are investigating reports of intermittent errors for some Atlassian Bitbucket Cloud customers. We will provide more details once we identify the root cause.

July 2025

Customers experiencing issues with Bitbucket builds

major

Jul 3, 01:23 AM→Jul 3, 02:12 AMresolved

Jul 3, 02:12 AM

resolved — We have received an update that services with our infrastructure provider are fully restored. This issue is now resolved.

Jul 3, 02:00 AM

monitoring — The cause of Bitbucket pipeline issues has been connected to an infrastructure provider. We have received an update from their team that services should now be returning to normal. We are monitoring r...

Jul 3, 01:23 AM

investigating — We are aware of some customers currently experiencing issues relating to build pipelines in Bitbucket. Our team is investigating with urgency and will provide an update as soon as possible.

Users experiencing errors attempting to load Bitbucket

major

Jul 1, 03:03 AM→Jul 1, 05:12 AMpostmortem

Aug 19, 08:02 AM

postmortem — **Incident Narrative** On July 1, 2025, at 02:36 UTC, a service disruption occurred leaving Atlassian customers unable to access Bitbucket. The primary issue was identified as an inconsistent network...

Jul 1, 05:12 AM

resolved — Between 02:36 UTC to 04:45 UTC 1 July 2025, we experienced a network configuration error for Atlassian Bitbucket, resulting in the product being unavailable for most users during this time. The issue ...

Jul 1, 04:44 AM

monitoring — Our team has identified a network configuration error that was causing the issues relating to Bitbucket being unavailable for some users. This error has now been rectified. We will continue to monitor...

+2 more updates

June 2025

Bitbucket is slow in responding to customers

minor

Jun 25, 07:52 AM→Jun 25, 10:11 AMresolved

Jun 25, 10:11 AM

resolved — Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

Jun 25, 09:50 AM

monitoring — We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.

Jun 25, 09:31 AM

identified — We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to hand...

+1 more updates

Intermittent issues affecting Bitbucket cloud

critical

Jun 13, 01:14 PM→Jun 13, 03:52 PMpostmortem

Jun 27, 03:11 AM

postmortem — ### **SUMMARY** On June 13, 2025, between 08:58 UTC and 09:34 UTC, a subset of Bitbucket website and API users experienced an error page when attempting to load the website or make API requests. This...

Jun 13, 03:52 PM

resolved — Between 08:15 and 14:10 UTC on June 14th, 2025, some Bitbucket Cloud customers experienced an issue loading pages and executing API requests. We have deployed a fix to mitigate the issue and have ver...

Jun 13, 02:48 PM

identified — Our team continues to actively investigate and monitor the intermittent issues with Bitbucket. We are working to ensure full stability and will provide further updates as more information becomes avai...

+2 more updates

Intermittent issues affecting Bitbucket

critical

Jun 13, 09:14 AM→Jun 13, 11:21 AMresolved

Jun 13, 11:21 AM

resolved — On June 13, Bitbucket Cloud experienced intermittent availability. The issue has now been resolved, and the service is operating normally for all affected users.

Jun 13, 10:31 AM

monitoring — The issues causing intermittence in Bitbucket have been mitigated, and services are now operating normally for all affected users. We will monitor it closely to ensure stability.

Jun 13, 09:53 AM

investigating — Our team is still investigating the intermittent issues with Bitbucket, and we’ll keep you posted with further updates.

+1 more updates

Customers may experience delays receiving emails

major

Jun 4, 05:17 PM→Jun 4, 08:59 PMresolved

Jun 4, 05:59 PM

resolved — Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Alig...

Jun 4, 05:17 PM

investigating — We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Produc...

May 2025

Bitbucket - Steps are queued and delayed from starting

major

May 30, 01:42 PM→May 30, 03:00 PMresolved

May 30, 03:00 PM

resolved — On May 30th, there was an issue where Bitbucket pipeline steps were queued and delayed from starting. This problem has now been resolved, and the service operates normally for all customers.

May 30, 02:44 PM

monitoring — The Bitbucket issues, where steps were queued and delayed, have been mitigated. Services are now functioning normally for all affected customers. We will monitor it closely to ensure stability.

May 30, 02:08 PM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

Users receiving errors when attempting to load BitBucket

major

May 25, 11:45 PM→May 26, 12:56 AMresolved

May 26, 12:56 AM

resolved — Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.

May 26, 12:24 AM

monitoring — Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.

May 25, 11:45 PM

investigating — We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an ...

Bitbucket has degraded performance

major

May 8, 03:41 PM→May 9, 11:17 AMpostmortem

May 19, 04:42 PM

postmortem — ### Summary On May 8, 2025, at 3:26pm UTC, Bitbucket Cloud experienced website and API latency due to an overloaded primary database. The event was caused by a backfill job running from an internal A...

May 9, 11:17 AM

resolved — This incident has been resolved.

May 9, 07:20 AM

monitoring — We are continuing to monitor for any further issues.

+8 more updates

Some pipeline builds are not triggering

major

May 7, 08:40 PM→May 7, 10:24 PMresolved

May 7, 10:24 PM

resolved — This incident has been resolved.

May 7, 10:00 PM

monitoring — A fix has been implemented and we are monitoring the results.

May 7, 09:28 PM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

March 2025

Bitbucket has degraded performance

major

Mar 21, 08:10 PM→Mar 22, 12:32 AMresolved

Mar 22, 12:32 AM

resolved — This incident has been resolved.

Mar 21, 11:54 PM

monitoring — A fix has been implemented and we are monitoring the results.

Mar 21, 10:38 PM

investigating — We are still investigating reports of performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

+2 more updates

Bitbucket pipelines showing error when running a build.

minor

Mar 20, 06:11 AM→Mar 20, 07:01 AMresolved

Mar 20, 07:01 AM

resolved — The issue where users running builds would receive an error message should now be resolved. This issue was impacting only those using self-hosted runners. It is expected that builds should have still ...

Mar 20, 06:11 AM

investigating — We are aware of an issue where users are receiving an error message when running a build. Although we believe builds are still running successfully our team is investigating with urgency and an update...

Bitbucket has degraded performance

minor

Mar 19, 01:13 PM→Mar 19, 02:27 PMresolved

Mar 19, 02:27 PM

resolved — This incident has been resolved.

Mar 19, 01:49 PM

monitoring — We are continuing to monitor for any further issues.

Mar 19, 01:36 PM

monitoring — We have mitigated the problem and currently monitoring the results.

+1 more updates

Bitbucket website and git operations down for some customers

major

Mar 11, 11:34 PM→Mar 12, 12:28 AMresolved

Mar 12, 12:28 AM

resolved — Between 11/Mar/25 23:02 UTC and 11/Mar/25 23:59 UTC, some Bitbucket Cloud customers experienced issues accessing our website, API, and git services. We have mitigated the problem and will take steps ...

Mar 12, 12:03 AM

monitoring — We are monitoring an identified fix and seeing signs of recovery.

Mar 11, 11:35 PM

investigating — We are continuing to investigate this issue.

+1 more updates

February 2025

Degraded website performance for some customers.

minor

Feb 20, 11:52 AM→Feb 20, 10:00 PMresolved

Feb 20, 10:00 PM

resolved — After monitoring, this incident is now resolved. If you continue to see issues, please ensure you are not using a stale / old tab and are loading a fresh version of Bitbucket in your browser.

Feb 20, 06:44 PM

monitoring — We have rolled out a fix for this issue and are seeing recovery for Bitbucket users. Please refresh the page and it should fix the issue. We are currently monitoring the fix and further investigatin...

Feb 20, 02:05 PM

identified — We've identified an issue with some customers DNS configuration not resolving Atlassian domains correctly. If you are experiencing errors accessing Bitbucket, we advise allowlisting the following do...

+2 more updates

Bitbucket has degraded performance

minor

Feb 11, 04:12 PM→Feb 11, 05:16 PMpostmortem

Mar 3, 05:02 PM

postmortem — ### SUMMARY On February 11, 2025, between 15:41 and 16:26 UTC, Atlassian customers using Bitbucket Cloud experienced workspace access errors \(HTTP 404\) when attempting to access the website, API, a...

Feb 11, 05:16 PM

resolved — Between 11/Feb/25 3:41 PM UTC and 11/Feb/25 4:26 PM UTC, some customers for Bitbucket cloud experienced degraded performance and 400 errors. We have mitigated the problem and would take steps to avoid...

Feb 11, 04:12 PM

investigating — We are investigating reports of intermittent errors and performance degration for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

January 2025

Bitbucket Cloud web, api, and Pipelines service outage

none

Jan 21, 03:30 PM→Jan 22, 12:08 AMpostmortem

Jan 28, 06:13 PM

postmortem — ### Summary On January 21, 2025, between 14:02 and 17:49 UTC, Atlassian customers using Bitbucket Cloud were unable to use the website, API, or Pipelines. The event was triggered by write contention ...

Jan 22, 12:08 AM

resolved — Earlier we experienced database contention on high traffic tables, which resulted in website, API, and Pipelines outages. All Bitbucket services are now operational. A full post mortem will be publish...

Jan 21, 08:08 PM

monitoring — All Git, Web, API and Pipelines services are now operational. We are continuing to monitor database and Pipelines reliability.

+6 more updates

December 2024

Increased error rate in Bitbucket cloud APIs

none

Dec 31, 11:41 AM→Jan 2, 01:40 AMresolved

Jan 2, 01:40 AM

resolved — This incident has been resolved.

Dec 31, 01:14 PM

monitoring — A solution has been implemented, and we're monitoring the fix to confirm resolution.

Dec 31, 11:41 AM

investigating — Bitbucket Cloud support has observed a small increase in errors with all Bitbucket cloud APIs, we are investigating the issue and looking into root cause.

Issues with attachments, including viewing previews, downloading and uploading

minor

Dec 18, 12:51 PM→Dec 18, 01:35 PMresolved

Dec 18, 01:35 PM

resolved — This incident has been resolved.

Dec 18, 01:15 PM

monitoring — A fix has been implemented and we are monitoring the result.

Dec 18, 12:53 PM

identified — We are continuing to work on a fix for this issue.

+1 more updates

November 2024

Unable to invite new users due to missing recaptcha token

major

Nov 4, 09:37 AM→Nov 4, 12:02 PMresolved

Nov 4, 12:02 PM

resolved — Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.

Nov 4, 11:49 AM

identified — We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.

Nov 4, 09:37 AM

investigating — We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once w...

September 2024

Users are experiencing reCaptcha errors while signing up

critical

Sep 12, 02:08 AM→Sep 12, 03:28 AMresolved

Sep 12, 03:28 AM

resolved — This issue has been resolved.

Sep 12, 02:40 AM

monitoring — We have identified the root cause and the issue appears to be resolved.

Sep 12, 02:08 AM

investigating — Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.

Unable to connect to Bitbucket Cloud via SSH

none

Sep 9, 06:30 PM→Sep 9, 06:30 PMpostmortem

Sep 13, 05:20 PM

postmortem — ### **SUMMARY** On September 10, 2024, between 6:34 PM UTC and 7:19 PM UTC, some Atlassian customers experienced an issue preventing users from connecting to Bitbucket Cloud via SSH. The issue arose ...

Sep 9, 08:30 PM

resolved — We experienced connectivity issues with Bitbucket Cloud via SSH, which only affected customers using IP allow listing. The service was unavailable for approximately 40 minutes. However, the issue was ...

Bitbucket Cloud website performance degradation

critical

Sep 6, 06:49 AM→Sep 6, 07:05 AMresolved

Sep 6, 07:05 AM

resolved — This incident has been resolved.

Sep 6, 07:01 AM

monitoring — A fix has been implemented and we are monitoring the results.

Sep 6, 06:55 AM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

Bitbucket Webhooks and Pipelines on push and pull request not being triggered

major

Sep 5, 02:19 AM→Sep 5, 04:23 AMresolved

Sep 5, 04:23 AM

resolved — This incident has been resolved.

Sep 5, 03:50 AM

monitoring — We are continuing to monitor for any further issues.

Sep 5, 03:36 AM

monitoring — A fix has been implemented and we are monitoring the results.

+2 more updates

August 2024

Bitbucket website is slow to load

minor

Aug 7, 05:53 AM→Aug 7, 06:29 AMresolved

Aug 7, 06:29 AM

resolved — Between 2024-08-07 5.20am UTC to 2024-08-07 5.40am UTC, we experienced degraded performance with Bitbucket Website. The issue has been resolved and the service is operating normally.

Aug 7, 05:53 AM

investigating — We are currently experiencing an issue where Bitbucket website is slow to load. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible.

July 2024

Bitbucket Pipelines Failing to Start

minor

Jul 25, 07:16 AM→Jul 25, 08:44 AMresolved

Jul 25, 08:44 AM

resolved — The issue has been resolved and the service is operating normally.

Jul 25, 08:13 AM

monitoring — We have identified the cause and have mitigated the problem. We are now monitoring this closely.

Jul 25, 07:16 AM

investigating — We are currently experiencing an issue where Bitbucket Pipelines are failing to start. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as poss...

Pipelines failing to start.

major

Jul 24, 05:18 AM→Jul 24, 07:46 AMresolved

Jul 24, 07:46 AM

resolved — Between 2024-07-24 3.30am UTC to 2024-07-24 6.40am UTC, we experienced degraded performance with API and Pipelines for Atlassian Bitbucket. The issue has been resolved and the service is operating man...

Jul 24, 07:45 AM

monitoring — Between 2024-07-24 3.30am UTC to 2024-07-24 6.40am UTC, we experienced degraded performance with API and Pipelines for Atlassian Bitbucket. The issue has been resolved and the service is operating man...

Jul 24, 07:13 AM

monitoring — Both Bitbucket API and Pipelines services have recovered. We'll continue to monitor and provide another update in 20min.

+3 more updates

Bitbucket Cloud services degraded

major

Jul 10, 08:21 AM→Jul 10, 09:29 AMresolved

Jul 10, 09:29 AM

resolved — This incident has been resolved.

Jul 10, 08:59 AM

investigating — The impact to most Bitbucket Cloud operations has been resolved. We are continuing to monitor the impact to Bitbucket Pipelines.

Jul 10, 08:21 AM

investigating — We are currently investigating an issue that is impacting Bitbucket Cloud.

Some users may experience delays in receiving email notifications

major

Jul 10, 01:06 AM→Jul 10, 08:54 AMresolved

Jul 10, 08:54 AM

resolved — Between 12:00am 9th July to 08:00am 10th July, we experienced email deliverability issues for some recipient domains for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlass...

Jul 10, 01:06 AM

identified — We continue to work on resolving the Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. We have identifie...

Some products are hard down

none

Jul 3, 08:51 PM→Jul 4, 12:43 AMresolved

Jul 4, 12:43 AM

resolved — Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

Jul 3, 09:45 PM

monitoring — We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.

Jul 3, 08:51 PM

investigating — We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Ji...

June 2024

Intermittent error accessing content

major

Jun 21, 12:20 AM→Jun 21, 02:47 AMresolved

Jun 21, 02:47 AM

resolved — Between 2024-06-20 22:04 UTC to 2024-06-20 22:28 UTC, we experienced intermittent issue for users to access the services for some Atlassian Cloud customers. The issue has been resolved and the service...

Jun 21, 01:31 AM

monitoring — We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.

Jun 21, 12:20 AM

investigating — We are investigating an intermittent issue with accessing Atlassian Cloud services that is impacting some Atlassian Cloud customers. We will provide more details once we identify the root cause.

Bitbucket Pipelines degraded experience

major

Jun 7, 06:23 AM→Jun 7, 07:02 AMresolved

Jun 7, 07:02 AM

resolved — This incident has been resolved.

Jun 7, 06:47 AM

monitoring — A fix has been implemented and we are monitoring the results.

Jun 7, 06:41 AM

identified — The issue has been identified and a fix is being implemented.

+2 more updates

Partially Degraded Experience Running Pipelines

major

Jun 6, 08:52 AM→Jun 6, 09:51 AMresolved

Jun 6, 09:51 AM

resolved — This incident has been resolved and Pipelines are back to running normally.

Jun 6, 09:41 AM

monitoring — Backlog of Pipelines has been successfully processed and we are running normally again. The team is continuing to monitor the situation.

Jun 6, 09:11 AM

identified — As a result of this incident, we are now processing a backlog of Pipelines which is causing slowness. The team is working on mitigating this to process remaining Pipelines from the initial incident.

+1 more updates

Degraded Performance of Bitbucket Website and Pipelines

major

Jun 6, 05:01 AM→Jun 6, 05:48 AMresolved

Jun 6, 05:48 AM

resolved — This incident has been resolved.

Jun 6, 05:17 AM

monitoring — A fix has been applied and performance restored. The team is monitoring to ensure no further recurrence.

Jun 6, 05:01 AM

investigating — We are currently investigating an issue impacting our database that is slowing most functionality across Bitbucket and Pipelines.

Error responses across multiple Cloud products

critical

Jun 3, 11:10 PM→Jun 4, 12:33 AMpostmortem

Jun 11, 12:39 AM

postmortem — ### Summary On June 3rd, between 09:43pm and 10:58 pm UTC, Atlassian customers using multiple product\(s\) were unable to access their services. The event was triggered by a change to the infrastruct...

Jun 4, 12:33 AM

resolved — Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.

Jun 3, 11:11 PM

identified — We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

May 2024

Git LFS operations aren't working.

critical

May 24, 07:01 PM→May 24, 08:32 PMresolved

May 24, 08:32 PM

resolved — This incident has been resolved

May 24, 08:22 PM

monitoring — A fix has been implemented and deployed. Operations over SSH should be working as expected. We will continue to monitor this situation.

May 24, 08:13 PM

investigating — We are continuing to investigate the issue. As a workaround, we recommend users attempt to use HTTP as this seems to be impacting SSH

+1 more updates

Delay in starting pipelines

none

May 2, 07:20 AM→May 2, 09:02 AMresolved

May 2, 09:02 AM

resolved — The incident affecting pipelines has been resolved.

May 2, 08:31 AM

monitoring — We have identified a bottleneck in a service and scaled up the underlying infrastructure, we are monitoring for resolution in clearing the backlog.

May 2, 07:20 AM

investigating — - We've observed a delay in pipelines starting once triggered. - We're isolating a root cause and will implement a fix as soon as possible.