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New Relic Status Monitor
New Relic Status: Is New Relic Down Right Now?
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We are working on adding live status checks for this service.
The average API outage costs $5,600 per minute
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Use this New Relic status guide to confirm APM and observability platform outages fast, troubleshoot data ingestion or alert delivery failures, and get real-time monitoring for when New Relic goes down.
How do I quickly check if New Relic is down?
- 1. Check status.newrelic.com by region and component.
- 2. Run a test NRQL query in Query Builder.
- 3. Verify agent logs for connectivity errors.
- 4. Use independent monitoring to confirm.
TLDR: New Relic is currently believed to be operational. Check the official New Relic status page or apistatuscheck.com for real-time status.
Check the official New Relic status page
New Relic publishes real-time incident updates covering data ingestion, APM, dashboards, alerts, and platform availability.
status.newrelic.comLook for community reports
Engineering teams frequently report New Relic incidents on Downdetector and Reddit r/devops — useful for confirming widespread platform issues.
Downdetector reportsVerify with independent monitoring
Use API Status Check for third-party monitoring that tracks New Relic historical incidents and uptime from multiple vantage points.
New Relic on API Status CheckWhat happens when New Relic goes down?
APM data not appearing in dashboards
New Relic agent data ingestion failures mean transaction traces, error rates, and throughput metrics stop updating in dashboards — even when your app is healthy.
Alert policies not firing
New Relic's alerting pipeline may fail to evaluate conditions or deliver notifications to Slack, email, or PagerDuty during platform incidents.
Logs and traces missing
During New Relic ingestion outages, distributed trace data and log entries may be silently dropped, creating gaps in observability during the incident window.
NRDB query failures
New Relic Database (NRDB) query timeouts or errors prevent dashboards from loading and custom NRQL queries from returning results.
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Try 1Password Free →How do I troubleshoot New Relic issues?
- 1
Check status.newrelic.com first
New Relic's status page breaks down health by region (US, EU) and service (APM, Alerts, Dashboards, Logs). Identify which component is affected.
- 2
Verify your agent is sending data
Check New Relic agent logs for "Connected to collector" messages and confirm your license key is valid. Agent startup errors indicate local misconfiguration.
- 3
Test an NRQL query in Query Builder
Run a simple NRQL query like `SELECT count(*) FROM Transaction SINCE 30 minutes ago` to confirm whether NRDB is processing data or returning errors.
- 4
Check data ingestion in Account Settings
Navigate to Account Settings → Data Management → Data Ingestion to see if recent data is arriving. A flatline confirms ingestion is down.
- 5
Verify alert notification channels
Check that your Slack, email, or webhook notification integrations are still active under Alerts → Notification Channels. Disconnected channels miss alerts.
What is New Relic's current status?
API Status Check tracks New Relic status with independent monitoring, uptime stats, and incident history so you can confirm APM and observability platform outages quickly.
Independent New Relic status checks
API Status Check performs independent monitoring so you can verify New Relic status even when official updates are delayed.
Incident history and uptime data
Review recent incidents, response times, and reliability trends to understand New Relic platform stability over time.
Real-time alerts and integrations
Get notified with email alerts, RSS feeds, and webhooks when New Relic experiences a new incident.
What can I do during a New Relic outage?
Enable agent buffering
New Relic agents buffer data locally during connectivity issues and replay it when the connection is restored. Ensure buffering is enabled in your agent config.
Use a secondary monitoring tool
Configure a lightweight secondary monitor like Datadog or Prometheus to capture critical metrics during New Relic outages.
Query application metrics directly
During New Relic outages, query your application's internal metrics endpoint (e.g., /metrics for Prometheus format) to access raw performance data.
Monitor recovery via API Status Check
Set up alerts on API Status Check to get notified the moment New Relic recovers from an outage.
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We monitor New Relic and 190+ APIs every 5 minutes. Get email alerts for outages and recoveries — free, no account needed.
Frequently asked questions about New Relic status
Is New Relic down right now?
Check status.newrelic.com and API Status Check for independent monitoring. Look at the APM, Alerts, and Data Ingest components — degradation in any of these affects visibility into your applications.
Is New Relic down for everyone or just me?
To check if New Relic is down for everyone or just you: visit status.newrelic.com and look for active incidents in the APM, Data Ingest, or Alerting components. Search Twitter/X for 'New Relic down' reports from other teams. Try querying NRDB via the New Relic query builder — if it returns no results for recent data across multiple applications, that confirms a platform-wide issue rather than a per-agent configuration problem.
Why is my New Relic data not showing up?
Missing New Relic data can be caused by platform-level ingestion outages, agent connectivity failures, license key issues, or NRDB query problems. Check status.newrelic.com first, then verify your agent logs and license key.
Why are New Relic alerts not firing?
New Relic alert failures occur when the alerting pipeline is degraded or notification channels are disconnected. Check status.newrelic.com for Alerts component status and verify your Slack or email integrations are connected.
How long do New Relic outages typically last?
Most New Relic incidents resolve within 30-120 minutes. Major data ingestion outages affecting multiple regions are rare and typically resolved within a few hours with regular status updates.
Does New Relic buffer data during outages?
New Relic agents buffer data locally during short connectivity interruptions and replay it when the connection is restored. Extended outages may cause data gaps that cannot be backfilled.
How do I get New Relic outage alerts?
Subscribe to alerts on API Status Check to receive real-time notifications when New Relic has an incident — especially important when New Relic is your primary monitoring platform.
What related services should I also check?
Who Monitors Your APM Platform?
When New Relic goes down, your observability goes dark. Better Stack monitors your APIs and services independently — alerting your team via Slack, SMS, or email even when your APM platform is offline.
Try Better Stack Free →Complete New Relic Guide
In-depth troubleshooting with step-by-step instructions, common error codes, workarounds, and alternatives during outages.
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