How often does Twilio have outages?

Twilio has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/twilio for the complete outage history with timelines and resolution details.

Twilio Outage History

Q: What was the last Twilio outage?

The most recent Twilio incident was "SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Viaero United States" on March 19, 2026. It was classified as minor impact and is currently resolved.

50 incidents reported. Data sourced from the official Twilio status page.

Total Incidents

Major/Critical

Minor

Resolved

March 2026

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Viaero United States

minor

Mar 19, 01:08 AM→Mar 20, 08:26 PMresolved

Mar 20, 08:26 PM

resolved — We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. This incident has been resolved.

Mar 20, 06:45 PM

monitoring — We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide anothe...

Mar 20, 04:40 PM

+7 more updates

SMS Delivery Delays From Twilio to Orange Cameroon

minor

Mar 20, 05:19 PM→Mar 20, 07:50 PMresolved

Mar 20, 07:50 PM

resolved — We are no longer experiencing SMS delivery delays when sending messages from Twilio to Orange network subscribers in Cameroon. This incident has been resolved.

Mar 20, 06:07 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more inf...

Mar 20, 05:19 PM

investigating — Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour ...

Call Failures from network subscribers in Multiple Caribbean Islands to Twilio Phone Numbers

minor

Mar 19, 02:55 PM→Mar 20, 05:31 PMresolved

Mar 20, 05:31 PM

resolved — The issue affecting voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands has been resolved, and the service is functioning normally at this time.

Mar 20, 03:27 PM

monitoring — We have started seeing recovery for iall failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. We will continue to monitor to ensure a full recovery. We expect to pr...

Mar 20, 05:34 AM

investigating — Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause and is working to resolve the...

+4 more updates

Twilio Voice has detected some customers in India receiving 480 for Outbound Calls

minor

Mar 10, 03:06 PM→Mar 20, 12:18 AMresolved

Mar 20, 12:18 AM

resolved — We have resolved the issue with some customers in India receiving 480 for Outbound Calls. Outbound calls are operating normally at this time.

Mar 19, 11:54 PM

identified — We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are still currently working with our carrier partners to resolve the issue. We will provide another updat...

Mar 19, 12:02 AM

identified — We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in...

+13 more updates

Voice Call Failures From Network Subscribers to Twilio Phone Numbers in Multiple Countries

minor

Mar 19, 01:32 PM→Mar 19, 04:52 PMresolved

Mar 19, 04:52 PM

resolved — The incident has been resolved and voice calls from network subscribers to Twilio Phone Numbers are operating normally.

Mar 19, 02:52 PM

monitoring — We have observed a recovery in voice calls from network subscribers in multiple countries to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as ...

Mar 19, 02:32 PM

investigating — We are still experiencing voice call failures from network subscribers to Twilio Phone Numbers in France, Norway, Italy, Indonesia, Denmark. Our team is actively investigating this issue. We will prov...

+1 more updates

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Mar 19, 09:56 AM→Mar 19, 01:49 PMresolved

Mar 19, 01:49 PM

resolved — We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. This incident has been resolved.

Mar 19, 11:57 AM

monitoring — We are observing recovery of SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is monitoring this issue to ensu...

Mar 19, 09:56 AM

investigating — Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigatin...

SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France

minor

Mar 19, 06:59 AM→Mar 19, 12:01 PMresolved

Mar 19, 12:01 PM

resolved — The incident has been resolved and SMS to Bouygues Telecom network subscribers in France is operating normally.

Mar 19, 10:04 AM

monitoring — A fix has been implemented and we are observing recovery of SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is continuing to monitor the issue to en...

Mar 19, 08:08 AM

identified — Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is continuing to work to resolve the issue. Message delivery ma...

+2 more updates

SMS Delivery Delays from Twilio to Tigo Colombia

minor

Mar 19, 04:34 AM→Mar 19, 08:45 AMresolved

Mar 19, 08:45 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Colombia is operating normally.

Mar 19, 06:42 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more infor...

Mar 19, 05:30 AM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide an...

+1 more updates

Recharge Triggers Were Fired for Inactive Accounts

minor

Mar 18, 02:57 PM→Mar 19, 06:34 AMresolved

Mar 19, 06:34 AM

resolved — The account balance issue has been resolved.

Mar 19, 06:19 AM

monitoring — Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes a...

Mar 19, 05:48 AM

+4 more updates

SMS Delivery Receipt Delays from Twilio to Telekom Srbija Serbia

major

Mar 18, 11:19 PM→Mar 19, 02:55 AMresolved

Mar 19, 02:55 AM

resolved — We are no longer experiencing SMS delivery receipt delays from Twilio to Telekom Srbija network subscribers in Serbia. This incident has been resolved.

Mar 19, 12:58 AM

monitoring — We still observe a recovery in SMS delivery receipts from Twilio to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We will provide another update in 2 hours or as s...

Mar 18, 11:21 PM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We will provide another update in 2 hours or as s...

+2 more updates

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Mar 18, 08:14 PM→Mar 19, 01:30 AMresolved

Mar 19, 01:30 AM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.

Mar 18, 11:09 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hour...

Mar 18, 09:59 PM

investigating — Twilio customers may be continue to experience SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the ca...

+2 more updates

High latency impacting sending outgoing messages for Programmable Messaging API

minor

Mar 18, 09:31 PM→Mar 19, 01:01 AMresolved

Mar 19, 01:01 AM

resolved — The High latency issue on outgoing messages for Programmable Messaging API has been resolved and service is operating normally at this time.

Mar 18, 10:52 PM

monitoring — The High latency issue on outgoing messages for Programmable Messaging API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as so...

Mar 18, 09:47 PM

investigating — We are experiencing High latency impacting sending outgoing messages for Programmable Messaging API. Our engineers are working with our carrier partner to resolve the issue. We will provide another up...

+1 more updates

SMS delivery delays from Twilio to MTN network subscribers in Cameroon

none

Mar 18, 10:23 PM→Mar 18, 11:04 PMresolved

Mar 18, 11:04 PM

resolved — The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Cameroon is operating normally.

Mar 18, 10:23 PM

monitoring — This incident causing SMS delivery delays from Twilio to MTN network subscribers in Cameroon was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/...

Cloudflare Captcha not Loading in Certain Regions

minor

Mar 18, 06:32 PM→Mar 18, 10:47 PMresolved

Mar 18, 10:47 PM

resolved — The issue with Cloudflare Captcha loading in certain regions has been resolved and service is operating normally at this time.

Mar 18, 10:06 PM

monitoring — The issue with Cloudflare Captcha loading in certain regions has been resolved and service is now operating normally. We will continue to monitor for system stability. We'll provide another update in ...

Mar 18, 07:45 PM

investigating — We are still investigating intermittent failures when loading captchas in certain regions on the Twilio platform. We expect to provide another update in 2 hour or as soon as more information becomes a...

+1 more updates

SMS deliver delays from Twilio to MTN network subscribers in Cameroon

minor

Mar 18, 07:23 PM→Mar 18, 08:53 PMresolved

Mar 18, 08:53 PM

resolved — We are no longer observing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. The issue has been resolved.

Mar 18, 07:40 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide ano...

Mar 18, 07:28 PM

investigating — We are experiencing SMS deliver delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide anotheras soon as more information becomes ava...

+1 more updates

SMS Delivery Delays from Twilio to Orange Cameroon

minor

Mar 17, 03:02 PM→Mar 18, 08:40 PMresolved

Mar 18, 08:40 PM

resolved — We are no longer experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. This incident has been resolved.

Mar 18, 06:37 PM

Mar 18, 06:36 AM

identified — Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will pr...

+4 more updates

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries

minor

Mar 18, 01:27 PM→Mar 18, 08:07 PMresolved

Mar 18, 08:07 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in multiple countries is operating normally.

Mar 18, 06:56 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are continuing to monitor service stability. We will provide another up...

Mar 18, 04:56 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 h...

+3 more updates

Voice Call Audio Quality Degradation from T-Mobile United States to a Subset of Twilio United States Phone Numbers

none

Mar 18, 12:00 PM→Mar 18, 12:00 PMresolved

Mar 19, 07:59 PM

resolved — Twilio customers experienced voice call audio quality degradation from T-Mobile network subscribers in the United States to a subset of Twilio United States Phone Numbers from 08:20 PDT 03/18/2026 to ...

On Call Engineers are Investigating

none

Mar 18, 01:23 AM→Mar 18, 01:51 AMresolved

Mar 18, 01:51 AM

resolved — We have fully investigated the RCS Delivery Failure issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. ...

Mar 18, 01:23 AM

investigating — Our monitoring systems have detected a potential issue with RCS Delivery Failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

SMS Delivery Failures from Twilio to Datora Brazil

minor

Mar 3, 06:19 PM→Mar 17, 11:47 PMresolved

Mar 17, 11:47 PM

resolved — We are no longer experiencing MMS/SMS delivery failures toto Datora network subscribers in Brazil. This incident has been resolved.

Mar 17, 09:33 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more infor...

Mar 16, 10:04 PM

identified — Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more inf...

+19 more updates

SMS Delivery Delays from a Subset of Twilio Short Codes to ISP Telecom United States

minor

Mar 17, 08:55 PM→Mar 17, 11:41 PMresolved

Mar 17, 11:41 PM

resolved — We have fully investigated the SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States, and it was determined that the impact was limited to a s...

Mar 17, 10:10 PM

investigating — Twilio customers may be still experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issu...

Mar 17, 09:24 PM

investigating — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We ...

+3 more updates

User Authentication Identity SNA Missing Redirects for Verizon in United States

minor

Mar 17, 06:06 PM→Mar 17, 09:56 PMresolved

Mar 17, 09:56 PM

resolved — The incident has been resolved and User Authentication Identity for Verizon in the United States is operating normally.

Mar 17, 07:43 PM

monitoring — We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more informat...

Mar 17, 07:17 PM

investigating — Twilio customers may still be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are still working to resolve...

+1 more updates

SMS Delivery Delays From a Subset of Twilio Short Codes to AT&T United States

minor

Mar 17, 02:25 PM→Mar 17, 04:06 PMresolved

Mar 17, 04:06 PM

resolved — We have fully investigated the SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States, and it was determined that the impact was limited to a small se...

Mar 17, 03:25 PM

investigating — We continue experiencing SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our engineers are working with our carrier partner to resolve the iss...

Mar 17, 02:25 PM

investigating — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will pr...

SMS Delivery Delays to Entel in Chile

minor

Mar 17, 08:23 AM→Mar 17, 02:46 PMresolved

Mar 17, 02:46 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Chile is operating normally.

Mar 17, 12:46 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages to Entel in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours o...

Mar 17, 11:23 AM

investigating — We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or ...

+2 more updates

SMS Delivery Delays and Failures to Algar Telecom in Brazil

minor

Mar 16, 02:17 PM→Mar 16, 10:05 PMresolved

Mar 16, 10:05 PM

resolved — We are no longer experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. This incident has been resolved.

Mar 16, 08:06 PM

monitoring — We are observing successful SMS Delivery to Algar Telecom in Brazil without any delays or failures. We will continue to monitor to ensure full service recovery. We expect to provide another update in ...

Mar 16, 05:16 PM

investigating — We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or a...

+3 more updates

Conversations Errors

minor

Mar 16, 04:53 PM→Mar 16, 07:27 PMresolved

Mar 16, 07:27 PM

resolved — We are no longer experiencing reported errors for Conversations. This incident has been resolved.

Mar 16, 06:37 PM

monitoring — We have started seeing recovery on reported errors for Conversations. Engineers are investigating and we will continue to monitor to ensure a full recovery. We expect to provide another update in 1 ho...

Mar 16, 05:29 PM

investigating — Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 1 hour.

+1 more updates

Issues with Status CallBack Webhooks for WhatsApp

minor

Mar 16, 05:54 PM→Mar 16, 07:19 PMresolved

Mar 16, 07:19 PM

resolved — We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide...

Mar 16, 07:00 PM

monitoring — We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide...

Mar 16, 06:33 PM

investigating — Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 1 h...

+1 more updates

Errors Accessing Pages in Console

minor

Mar 16, 04:38 PM→Mar 16, 06:45 PMresolved

Mar 16, 06:45 PM

resolved — The issue affecting intermittent various pages in the Twilio Console has been resolved, and the service is functioning normally at this time.

Mar 16, 05:02 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance on accessing various pages in the Twilio Console. We will provide another update in 1 hour or as soon as more information bec...

Mar 16, 04:38 PM

investigating — Customers may be receiving errors accessing various pages in the Twilio Console. Engineers are investigating. We will post another update in 30 minutes.

SMS Delivery Delays and Failures from Twilio to Celcom Malaysia

minor

Mar 16, 12:37 PM→Mar 16, 01:33 PMresolved

Mar 16, 01:33 PM

resolved — We are no longer experiencing SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. This incident has been resolved.

Mar 16, 01:33 PM

monitoring — We are observing recovery in SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide ...

Mar 16, 12:37 PM

investigating — Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another upda...

SMS Delivery Receipt Delays from Twilio to Mobitel Sri Lanka

minor

Mar 16, 06:20 AM→Mar 16, 10:17 AMresolved

Mar 16, 10:17 AM

resolved — The incident has been resolved and SMS delivery receipts from Twilio to Mobitel network subscribers in Sri Lanka are operating normally.

Mar 16, 09:01 AM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Mobitel network subscribers in Sri Lanka and are monitoring service stability. We will provide another update in 2 hours or as soon ...

Mar 16, 07:19 AM

investigating — Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mobitel network subscribers in Sri Lanka. Our team is continuing to investigate this issue. Message delivery may succeed...

+1 more updates

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico

minor

Mar 13, 08:32 PM→Mar 13, 11:01 PMresolved

Mar 13, 11:01 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico is operating normally.

Mar 13, 09:36 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico and are monitoring service stability. We will provide another ...

Mar 13, 09:09 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon, AT&T, and T-Mobile network subscribers in the United States and are monitoring service stability. We will pr...

+3 more updates

SMS Delivery Delays from Twilio to Vodacom Tanzania

minor

Mar 12, 02:27 PM→Mar 13, 07:48 PMresolved

Mar 13, 07:48 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Vodacom network subscribers in Tanzania is operating normally.

Mar 13, 07:35 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 2 hours or as soon as more in...

Mar 13, 05:27 PM

+6 more updates

SMS Delivery Delays from Twilio to MTN Zambia

minor

Mar 13, 02:40 PM→Mar 13, 06:52 PMresolved

Mar 13, 06:52 PM

resolved — The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Zambia is operating normally.

Mar 13, 05:10 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more informat...

Mar 13, 03:32 PM

investigating — Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team is continuing to actively investigate this issue. We will provide another update in ...

+1 more updates

PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment

minor

Mar 13, 04:04 PM→Mar 13, 06:46 PMresolved

Mar 13, 06:46 PM

resolved — Twilio PayG (Pay-As-You-Go) accounts are no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. This incident is resolved.

Mar 13, 04:54 PM

monitoring — Twilio PayG (Pay-As-You-Go) accounts should no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. Our team has implemented a ...

Mar 13, 04:04 PM

investigating — Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance fall...

SMS Delivery Failures from Twilio to Malitel Mali

minor

Mar 13, 05:44 AM→Mar 13, 01:57 PMresolved

Mar 13, 01:57 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Malitel network subscribers in Mali is operating normally.

Mar 13, 12:07 PM

monitoring — We are observing successful SMS delivery from Twilio to Malitel network subscribers in Mali. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours...

Mar 13, 08:43 AM

investigating — Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 4 hours ...

+2 more updates

SMS Delivery Delays From a Subset of Twilio Registered Sender IDs to Telenor Serbia

minor

Mar 13, 11:20 AM→Mar 13, 01:55 PMresolved

Mar 13, 01:55 PM

resolved — We are no longer experiencing MMS/SMS delivery delays when sending messages from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. This incident has been resolved.

Mar 13, 12:05 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. We will continue monitoring the service t...

Mar 13, 11:20 AM

investigating — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. Our team is actively investigating this issue. We will ...

Twilio Conversations API getListMessages Affected

none

Mar 12, 11:21 PM→Mar 12, 11:21 PMresolved

Mar 12, 11:30 PM

resolved — Twilio Conversations was degraded for 8 minutes between 22:44 and 22:52 Pacific Time on 03/26/2026. During this period of time customers may have experienced error 5xx for their API getListMessages re...

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone Vietnam

minor

Mar 12, 05:40 PM→Mar 12, 09:09 PMresolved

Mar 12, 09:09 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender ID to MobiFone network subscribers in Vietnam is operating normally.

Mar 12, 07:14 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam and are monitoring service stability. We will prov...

Mar 12, 06:35 PM

identified — Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team has identified...

+2 more updates

SMS Delivery Delays from Twilio to Telefonica O2 Germany

minor

Mar 6, 06:51 AM→Mar 12, 06:55 PMresolved

Mar 12, 06:55 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Telefonica O2 network subscribers in Germany is operating normally.

Mar 12, 05:00 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Telefonica O2 network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as mo...

Mar 12, 07:23 AM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2...

+18 more updates

SMS Delivery Delays from Twilio to Airtel Nigeria

minor

Mar 12, 11:11 AM→Mar 12, 05:45 PMresolved

Mar 12, 05:45 PM

resolved — We are no longer experiencing MMS/SMS delivery delays when sending messages from Twilio to Airtel Nigeria. This incident has been resolved.

Mar 12, 03:47 PM

monitoring — We are continuing to observe recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide ...

Mar 12, 01:55 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another upda...

+2 more updates

User Authentication Identity API Errors for XL Axiata in Indonesia

minor

Mar 11, 11:12 PM→Mar 12, 02:24 AMresolved

Mar 12, 02:24 AM

resolved — Twilio customers are no longer experiencing User Authentication Identity API errors for XL Axiata in Indonesia.This incident has been resolved.

Mar 12, 02:10 AM

monitoring — Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we are continuing to monitor for system stability....

Mar 12, 12:11 AM

monitoring — Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we will continue to monitor for system stability. ...

+1 more updates

Automated Alert: Minimal Customer Impact

none

Mar 11, 11:37 PM→Mar 11, 11:55 PMresolved

Mar 11, 11:55 PM

resolved — We have fully investigated the Twilio Accounts not reactivating after successfully adding funds to the Account issue, and it was determined that the impact was limited to a small set of customers, who...

Mar 11, 11:37 PM

investigating — Our monitoring systems have detected a potential issue with Twilio Accounts not reactivating after successfully adding funds to the Account. Our engineers have been alerted and are investigating. We w...

SMS Delivery Delays to Telekom in South Africa

minor

Mar 11, 02:36 PM→Mar 11, 11:05 PMresolved

Mar 11, 11:05 PM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Telekom in South Africa. This incident has been resolved.

Mar 11, 09:10 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as mor...

Mar 11, 05:28 PM

investigating — We are still experiencing SMS delivery delays to Telekom in South Africa. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information become...

+2 more updates

Account Suspension Error

minor

Mar 11, 02:29 PM→Mar 11, 05:52 PMresolved

Mar 11, 05:52 PM

resolved — All accounts affected by the suspension error have now been reactivated, and the issue has been resolved. Systems are operating normally at this time.

Mar 11, 04:17 PM

monitoring — All accounts affected by the suspension error have been reactivated. We will continue to monitor for system stability and provide another update in 2 hours, or sooner if more information becomes avail...

Mar 11, 03:35 PM

investigating — A small subset of accounts were suspended in error. We are still working to resolve this as quickly as possible. We will provide another update in 2 hours or sooner if more information becomes availab...

+2 more updates

SMS Delivery Receipt Delays from Twilio to Vodacom South Africa

minor

Mar 11, 12:40 PM→Mar 11, 04:24 PMresolved

Mar 11, 04:24 PM

resolved — We are no longer experiencing SMS Delivery Receipt Delays from Twilio to Vodacom network subscribers in South Africa. This incident has been resolved.

Mar 11, 03:05 PM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as so...

Mar 11, 02:21 PM

monitoring — We continue to observe recovery in SMS delivery receipt delays from Twilio to Vodacom network subscribers in South Africa. Message delivery may succeed, but delivery receipts could still be delayed. W...

+3 more updates

SMS Delivery Delays and Failures From Twilio to Evatis Djibouti

minor

Mar 11, 06:52 AM→Mar 11, 11:28 AMresolved

Mar 11, 11:28 AM

resolved — We are no longer experiencing SMS delivery delays and failures from Twilio to Evatis network subscribers in Djibouti. This incident has been resolved.

Mar 11, 09:31 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Evatis network subscribers in Djibouti and are monitoring service stability. We will continue monitoring the service to ensure a full recove...

Mar 11, 07:41 AM

investigating — Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Evatis network subscribers in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We...

+1 more updates

SMS Delivery Delays to and From a Subset of Twilio Long Codes in Portugal

minor

Mar 11, 01:23 AM→Mar 11, 06:12 AMresolved

Mar 11, 06:12 AM

resolved — We are no longer experiencing SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. This incident has been resolved.

Mar 11, 04:12 AM

monitoring — We are observing recovery in SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. We will continue monitoring the service to ensure a full recovery. We will provide another updat...

Mar 11, 02:24 AM

investigating — Twilio customers continue to experience SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. Our team is actively investigating the issue. We will provide another update in 2 hou...

+1 more updates

SMS Delivery Delay To Orange Network in Cameroon

minor

Mar 10, 01:07 PM→Mar 11, 12:33 AMresolved

Mar 11, 12:33 AM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Orange network subscribers in Cameroon. This incident has been resolved.

Mar 10, 10:30 PM

Mar 10, 08:07 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide ...

+4 more updates

SMS Delivery Delays and Failures from Twilio to Mobitel Cambodia

minor

Mar 10, 07:12 AM→Mar 10, 10:29 PMresolved

Mar 10, 10:29 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Mobitel network subscribers in Cambodia is operating normally.

Mar 10, 08:30 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Mobitel network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more in...

Mar 10, 01:54 PM

investigating — We are continuing to experience SMS delivery delay and failures from Twilio to Mobitel Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another u...

+3 more updates

SMS Delivery Delays and Failures between Twilio and Multiple Networks in Germany

minor

Mar 10, 02:11 PM→Mar 10, 05:17 PMresolved

Mar 10, 05:17 PM

resolved — The incident has been resolved and SMS delivery between Twilio and affected networks in Germany is operating normally.

Mar 10, 03:28 PM

monitoring — We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as...

Mar 10, 02:31 PM

identified — wilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolv...

+1 more updates

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