How often does Twilio have outages?

Twilio has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/twilio for the complete outage history with timelines and resolution details.

What was the last Twilio outage?

The most recent Twilio incident was "SMS Delivery Failures from Twilio to KDDI Japan" on November 1, 2026. It was classified as minor impact and is currently identified.

Twilio Outage History

50 incidents reported. Data sourced from the official Twilio status page.

Total Incidents

Major/Critical

Minor

Resolved

November 2026

SMS Delivery Failures from Twilio to KDDI Japan

minor

Nov 1, 08:30 PMidentified

Nov 1, 08:37 PM

identified — Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide ano...

Nov 1, 08:30 PM

investigating — Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or ...

October 2026

Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands

minor

Oct 30, 04:26 PM→Oct 31, 04:41 AMresolved

Oct 31, 04:41 AM

resolved — The incident has been resolved and API transactions for Silent Network Authentication (SNA) on KPN in Netherlands and Lookup API transactions involving KPN in Netherlands are operating normally.

Oct 31, 03:41 AM

monitoring — We have observed the recovery in API transactions for Silent Network Authentication (SNA) on KPN in Netherlands and are monitoring service stability. We will provide another update in 8 hours or as so...

Oct 30, 11:41 PM

monitoring — We have observed the recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving KPN in Netherlands and are monitoring service stability...

+8 more updates

SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States

minor

Oct 26, 07:50 PM→Oct 30, 10:28 PMresolved

Oct 30, 10:28 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States is operating normally.

Oct 30, 04:52 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States and are monitoring service stability. We will provide another...

Oct 30, 08:51 AM

+10 more updates

SMS and MMS Delivery Delays from Twilio to Altice United States

minor

Oct 30, 12:10 AM→Oct 30, 10:15 PMresolved

Oct 30, 10:15 PM

resolved — The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.

Oct 30, 08:13 PM

monitoring — We have observed a recovery in SMS and MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as...

Oct 30, 03:20 PM

identified — Twilio customers may be experiencing SMS & MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. W...

+5 more updates

SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil

minor

Oct 26, 11:55 PM→Oct 30, 10:08 PMresolved

Oct 30, 10:08 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Brazil is operating normally.

Oct 30, 04:38 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another up...

Oct 30, 12:31 PM

monitoring — We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 ho...

+18 more updates

Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

minor

Oct 30, 03:53 PM→Oct 30, 07:09 PMresolved

Oct 30, 07:09 PM

resolved — The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.

Oct 30, 07:08 PM

monitoring — We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as ...

Oct 30, 07:00 PM

investigating — Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue....

+2 more updates

Automated Alert: Minimal Customer Impact

none

Oct 30, 01:53 PM→Oct 30, 06:42 PMresolved

Oct 30, 06:42 PM

resolved — We have fully investigated the issue affecting verifications to Ivory Coast, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to addr...

Oct 30, 01:53 PM

investigating — Our monitoring systems have detected a potential issue with verifications to Ivory Coast are being sent with an incorrect sender for customers who have not registered a sender, but messages are still ...

SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia

minor

Oct 29, 06:47 PM→Oct 29, 10:18 PMresolved

Oct 29, 10:18 PM

resolved — The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in multiple countries across Africa and Asia are operating normally.

Oct 29, 08:17 PM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Multiple Countries Across Africa and Asia and are monitoring service stability. We will provide another update in 2 hours or as soon...

Oct 29, 07:14 PM

identified — Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries across Africa and Asia. Our team has identified the cause...

+2 more updates

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil

minor

Oct 29, 12:18 PM→Oct 29, 03:54 PMresolved

Oct 29, 03:54 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil is operating normally.

Oct 29, 03:12 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours ...

Oct 29, 03:01 PM

identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the i...

+5 more updates

Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States

minor

Oct 29, 01:34 AM→Oct 29, 02:20 PMresolved

Oct 29, 02:20 PM

resolved — The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States are operating normally.

Oct 29, 11:55 AM

monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another upda...

Oct 29, 07:55 AM

+6 more updates

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States

minor

Oct 29, 12:51 AM→Oct 29, 02:05 PMresolved

Oct 29, 02:05 PM

resolved — The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States are operating normally.

Oct 29, 12:02 PM

monitoring — We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide anot...

Oct 29, 08:02 AM

identified — Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is wor...

+4 more updates

Gateway API (Lookup API) Failure Increase on Verizon in United States

minor

Oct 29, 06:34 AM→Oct 29, 10:32 AMresolved

Oct 29, 10:32 AM

resolved — The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

Oct 29, 09:36 AM

monitoring — We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more info...

Oct 29, 08:28 AM

identified — Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will prov...

+2 more updates

Flex Agent Copilot Note Generation Issues

minor

Oct 29, 03:50 AM→Oct 29, 05:20 AMresolved

Oct 29, 05:20 AM

resolved — This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. T...

Oct 29, 03:50 AM

investigating — We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering t...

Link Shortening Redirect Errors on Branded Domains

minor

Oct 28, 11:44 PM→Oct 29, 12:35 AMresolved

Oct 29, 12:35 AM

resolved — Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.

Oct 29, 12:07 AM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

Oct 28, 11:45 PM

investigating — We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser....

+1 more updates

SMS Delivery Delays and Failures from Twilio to MTC Namibia

minor

Oct 28, 11:22 AM→Oct 28, 09:50 PMresolved

Oct 28, 09:50 PM

resolved — We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Oct 28, 05:58 PM

identified — Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue...

Oct 28, 03:57 PM

+4 more updates

SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium

minor

Oct 28, 04:38 PM→Oct 28, 09:46 PMresolved

Oct 28, 09:46 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Belgium is operating normally.

Oct 28, 07:44 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours ...

Oct 28, 07:43 PM

identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the i...

+3 more updates

Possible 503 Errors for Messaging Traffic in the Australia Region

minor

Oct 28, 02:18 PM→Oct 28, 09:32 PMresolved

Oct 28, 09:32 PM

resolved — Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.

Oct 28, 09:03 PM

monitoring — Our engineers have deployed a fix, and are monitoring to confirm that affected customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. We expect to provide anoth...

Oct 28, 06:18 PM

identified — Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide an...

+3 more updates

Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom

minor

Oct 28, 03:54 PM→Oct 28, 07:39 PMresolved

Oct 28, 07:39 PM

resolved — The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving EE in the United Kingdom are operating normally.

Oct 28, 07:38 PM

monitoring — We have observed recovery in API transactions for Silent Network Authentication (SNA) and for Lookup API transactions involving EE in the United Kingdom and are monitoring service stability. We will p...

Oct 28, 05:32 PM

monitoring — We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EE in the United Kingdom and are monitoring service stabili...

+3 more updates

Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina

minor

Oct 27, 10:28 PM→Oct 28, 06:09 PMresolved

Oct 28, 06:09 PM

resolved — The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Argentina are operating normally.

Oct 28, 05:10 PM

monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or ...

Oct 28, 02:16 PM

identified — Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the iss...

+7 more updates

SMS Delivery Delays from Twilio to Surf Telecom Brazil

minor

Oct 27, 11:23 PM→Oct 28, 03:33 PMresolved

Oct 28, 03:33 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.

Oct 28, 02:02 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more...

Oct 28, 01:21 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will prov...

+8 more updates

Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

minor

Oct 28, 12:14 PMidentified

Nov 1, 06:26 AM

identified — Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to second...

Oct 31, 06:25 AM

Oct 30, 06:24 AM

+9 more updates

Twilio Console Errors

none

Oct 28, 05:30 AM→Oct 28, 05:30 AMresolved

Oct 28, 05:09 PM

resolved — Twilio Console was degraded for 90 minutes between 28 October 2026 7:45 AM and 9:15 AM Pacific Time. During this period of time customers may have experienced errors when loading some pages in One Con...

Elevated 500 Errors Affecting Programmable Voice API

none

Oct 28, 12:58 AM→Oct 28, 12:58 AMresolved

Oct 28, 12:58 AM

resolved — Twilio Programmable Voice API was degraded for 53 seconds between 2:08:42 to 2:09:35 pm PDT on Tues, Oct. 27. During this period of time, customers may have received 500 errors in response to their AP...

SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal

minor

Oct 27, 11:06 PM→Oct 28, 12:16 AMresolved

Oct 28, 12:16 AM

resolved — The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.

Oct 27, 11:57 PM

monitoring — We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another...

Oct 27, 11:40 PM

identified — Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause,...

+1 more updates

Elevated 500 Errors Affecting Programmable Messaging API

none

Oct 27, 09:44 PM→Oct 27, 09:44 PMresolved

Oct 27, 09:44 PM

resolved — Twilio Programmable Messaging API was degraded for 53 seconds between 2:08:42 to 2:09:35 pm PDT on Tues, Oct. 27. During this period of time, customers may have received 500 errors in response to thei...

MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

minor

Oct 27, 09:31 PMmonitoring

Nov 1, 04:44 AM

monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update ...

Oct 31, 04:39 AM

Oct 30, 12:38 PM

+10 more updates

MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States

minor

Oct 26, 08:29 PM→Oct 27, 09:08 PMresolved

Oct 27, 09:08 PM

resolved — The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States is operating normally.

Oct 27, 09:00 PM

monitoring — We have observed a recovery in MMS delivery from Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours ...

Oct 27, 12:59 PM

monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update ...

+7 more updates

Voice Call Failures from Twilio Mobile Numbers to Israel

minor

Oct 27, 04:41 PM→Oct 27, 09:05 PMresolved

Oct 27, 09:05 PM

resolved — The incident has been resolved and voice calls from Twilio Mobile Numbers to network subscribers in Israel are operating normally.

Oct 27, 07:00 PM

monitoring — We have observed a recovery in voice calls from Twilio Mobile Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as mor...

Oct 27, 06:22 PM

identified — Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will pro...

+2 more updates

Gateway API (Lookup API) Failure Increase on Three in United Kingdom

minor

Oct 27, 03:15 PM→Oct 27, 07:27 PMresolved

Oct 27, 07:27 PM

resolved — The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.

Oct 27, 05:19 PM

monitoring — We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more infor...

Oct 27, 04:17 PM

identified — Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide a...

+1 more updates

Voice Call Failures from a Subset of Twilio Phone Numbers to Germany

minor

Oct 27, 08:37 AM→Oct 27, 06:12 PMresolved

Oct 27, 06:12 PM

resolved — The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.

Oct 27, 02:05 PM

monitoring — We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 4 hour...

Oct 27, 12:03 PM

+3 more updates

Automated Alert: Minimal Customer Impact

none

Oct 27, 05:36 PM→Oct 27, 06:06 PMresolved

Oct 27, 06:06 PM

resolved — We have fully investigated the organization pages issue, and it was determined that the impact was limited to a small subset of console page. All systems are now operational.

Oct 27, 05:36 PM

monitoring — Our engineers identified an issue with organization pages in the new console experience. During this time, users may have experienced issues with viewing permissions on some organization pages. This...

MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States

minor

Oct 27, 12:58 PM→Oct 27, 05:32 PMresolved

Oct 27, 05:32 PM

resolved — The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.

Oct 27, 03:30 PM

monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in ...

Oct 27, 03:30 PM

identified — Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is continuing to investigate this issue. We will ...

+4 more updates

SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania

minor

Oct 26, 02:20 PM→Oct 27, 03:39 PMresolved

Oct 27, 03:39 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Mauritel network subscribers in Mauritania is operating normally.

Oct 27, 01:36 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 2 hours or as soon as more...

Oct 27, 05:51 AM

identified — Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue....

+5 more updates

MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

minor

Oct 24, 07:28 PM→Oct 27, 01:31 PMresolved

Oct 27, 01:31 PM

resolved — The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.

Oct 27, 12:15 PM

Oct 27, 08:04 AM

+12 more updates

SMS Delivery Delays and Failures from Twilio to Turkcell Turkey

minor

Oct 27, 11:39 AM→Oct 27, 01:18 PMresolved

Oct 27, 01:18 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Turkcell network subscribers in Turkey is operating normally.

Oct 27, 12:29 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more inf...

Oct 27, 11:53 AM

identified — Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We ...

+1 more updates

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States

minor

Oct 27, 03:53 AM→Oct 27, 07:10 AMresolved

Oct 27, 07:10 AM

resolved — The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States are operating normally.

Oct 27, 05:09 AM

monitoring — We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another u...

Oct 27, 05:09 AM

identified — Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working ...

+2 more updates

SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa

minor

Oct 27, 01:34 AM→Oct 27, 05:17 AMresolved

Oct 27, 05:17 AM

resolved — The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally.

Oct 27, 03:15 AM

monitoring — We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide ano...

Oct 27, 02:40 AM

identified — Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the ca...

+2 more updates

SMS Delivery Delays from Twilio to Claro Costa Rica

minor

Oct 24, 12:48 AM→Oct 27, 01:54 AMresolved

Oct 27, 01:54 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Costa Rica is operating normally.

Oct 27, 01:24 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more in...

Oct 26, 11:24 PM

+18 more updates

WhatsApp Sandbox Sending Configuration Issues

minor

Oct 26, 03:00 PM→Oct 26, 05:40 PMresolved

Oct 26, 05:40 PM

resolved — We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

Oct 26, 05:37 PM

monitoring — Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide ano...

Oct 26, 03:00 PM

investigating — Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes availabl...

SMS Delivery Delays from Twilio to Cellcom Israel

minor

Oct 26, 12:49 AM→Oct 26, 02:47 PMresolved

Oct 26, 02:47 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.

Oct 26, 12:10 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more info...

Oct 26, 08:04 AM

+5 more updates

Voice Call Failures from Twilio Phone Numbers to Romania

minor

Oct 26, 01:09 PMidentified

Oct 31, 09:40 PM

identified — Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will pr...

Oct 30, 09:12 PM

identified — Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue....

Oct 29, 09:05 PM

+8 more updates

SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India

minor

Oct 21, 04:32 PM→Oct 26, 12:44 PMresolved

Oct 26, 12:44 PM

resolved — The incident has been resolved and SMS delivery from Twilio Short Codes to affected networks in India is operating normally.

Oct 26, 08:41 AM

monitoring — We have observed a recovery in SMS delivery from Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 4 hours...

Oct 26, 06:41 AM

+13 more updates

SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

minor

Oct 25, 12:47 PM→Oct 26, 11:09 AMresolved

Oct 26, 11:09 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico is operating normally.

Oct 26, 10:05 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soo...

Oct 26, 08:41 AM

identified — Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We wil...

+7 more updates

SMS Delivery Delays from Twilio to Telcel Mexico

minor

Oct 25, 11:15 PM→Oct 26, 03:32 AMresolved

Oct 26, 03:32 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.

Oct 26, 01:25 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more infor...

Oct 26, 12:16 AM

investigating — Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours o...

+1 more updates

Voice Call Post Dial Delay from Twilio Phone Numbers to Chile

minor

Oct 23, 02:53 PM→Oct 26, 01:53 AMresolved

Oct 26, 01:53 AM

resolved — The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Chile are operating normally.

Oct 25, 05:14 AM

monitoring — We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 24 hours or as soon as more...

Oct 24, 01:13 PM

+7 more updates

SMS Delivery Delays from Twilio to Telia Sweden

minor

Oct 25, 12:12 PM→Oct 26, 12:48 AMresolved

Oct 26, 12:48 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Telia network subscribers in Sweden is operating normally.

Oct 25, 10:41 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Telia network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more inform...

Oct 25, 07:33 PM

investigating — Twilio customers may be experiencing SMS delivery delays from Twilio to Telia network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 8 hours or...

+3 more updates

Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States

minor

Oct 24, 02:17 PM→Oct 25, 07:13 PMresolved

Oct 25, 07:13 PM

resolved — The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.

Oct 25, 11:09 AM

monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 8 h...

Oct 25, 07:08 AM

+7 more updates

SMS Delivery Delays from Twilio to Airtel Nigeria

minor

Oct 25, 09:11 AM→Oct 25, 07:03 PMresolved

Oct 25, 07:03 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in Nigeria is operating normally.

Oct 25, 06:20 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more info...

Oct 25, 04:43 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide a...

+4 more updates

Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

minor

Oct 24, 09:28 PM→Oct 25, 06:22 PMresolved

Oct 25, 06:22 PM

resolved — The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Netherlands and Lookup API transactions in the Netherlands are operating normally.

Oct 25, 05:47 PM

monitoring — We have observed the recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions in the Netherlands and are monitoring service stability. We will ...

Oct 25, 03:46 PM

monitoring — We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring s...

+6 more updates

September 2026

MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States

minor

Sep 26, 03:16 AM→Oct 28, 06:07 PMresolved

Oct 28, 06:07 PM

resolved — We have identified that GCI is a small network in the US and doesn't always return delivery receipts. Because of this, an affected message can stay at "sent" in your Message Logs instead of changing t...

Oct 28, 12:49 PM

investigating — Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will prov...

Oct 27, 12:43 PM

+35 more updates

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