Twilio Outage History
50 incidents reported. Data sourced from the official Twilio status page.
50
Total Incidents
0
Major/Critical
44
Minor
44
Resolved
September 2026
SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo
minorSep 17, 06:36 PMidentified
Sep 17, 06:41 PM
identified — Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified th...
Sep 17, 06:36 PM
investigating — Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively inves...
User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines
minorSep 17, 09:14 AM→Sep 17, 04:28 PMresolved
Sep 17, 04:28 PM
resolved — The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.
Sep 17, 04:24 PM
monitoring — We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 4 hours or a...
Sep 17, 02:23 PM
monitoring — We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 2 hours or a...
+3 more updates
SMS Delivery Delays from Twilio to H3G United Kingdom
minorSep 17, 09:43 AM→Sep 17, 04:20 PMresolved
Sep 17, 04:20 PM
resolved — The incident has been resolved and SMS delivery from Twilio to H3G network subscribers in the United Kingdom is operating normally.
Sep 17, 02:16 PM
monitoring — We have observed a recovery in SMS delivery from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as m...
Sep 17, 12:49 PM
investigating — Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in ...
+2 more updates
503 Errors When Calling Comms-API
noneSep 17, 03:57 PM→Sep 17, 03:57 PMresolved
Sep 17, 03:57 PM
resolved — Starting on 2026-09-16 ~19:00 UTC customers were experiencing 503 errors while calling comms-api messages endpoints. 128 requests took 1 minute and eventually got failed by the timeout. After 19:30 th...
MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States
minorSep 17, 03:11 PMmonitoring
Sep 17, 05:53 PM
monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide a...
Sep 17, 04:12 PM
investigating — Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this...
Sep 17, 03:11 PM
investigating — Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this...
MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia
minorSep 17, 10:19 AM→Sep 17, 02:28 PMresolved
Sep 17, 02:28 PM
resolved — The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.
Sep 17, 12:26 PM
monitoring — We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon ...
Sep 17, 11:26 AM
identified — Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to r...
+1 more updates
SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong
minorSep 16, 04:03 PM→Sep 17, 11:59 AMresolved
Sep 17, 11:59 AM
resolved — The incident has been resolved and SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong is operating normally.
Sep 17, 07:57 AM
monitoring — We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or a...
Sep 17, 05:52 AM
monitoring — We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or a...
+7 more updates
SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines
minorSep 16, 07:36 PM→Sep 17, 06:53 AMresolved
Sep 17, 06:53 AM
resolved — The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.
Sep 17, 04:52 AM
monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines and are monitoring service stability. We will...
Sep 17, 03:01 AM
identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cau...
+4 more updates
MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States
minorSep 16, 11:29 PMmonitoring
Sep 17, 03:53 PM
monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 2...
Sep 17, 03:04 PM
identified — Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue....
Sep 17, 07:03 AM
identified — Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue....
+5 more updates
SMS Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan
minorSep 16, 06:57 PM→Sep 16, 10:22 PMresolved
Sep 16, 10:22 PM
resolved — The incident has been resolved and SMS delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan are operating normally.
Sep 16, 08:22 PM
monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as...
Sep 16, 07:20 PM
identified — Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. ...
+2 more updates
SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo
minorSep 16, 04:28 PM→Sep 16, 08:00 PMresolved
Sep 16, 08:00 PM
resolved — The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo is operating normally.
Sep 16, 05:59 PM
monitoring — We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hour...
Sep 16, 05:42 PM
identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the...
+2 more updates
Twilio Console Issue
minorSep 16, 06:19 PMidentified
Sep 17, 01:11 PM
identified — Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted A...
Sep 17, 09:42 AM
identified — Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted A...
Sep 17, 07:42 AM
identified — Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted A...
+4 more updates
SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello Cambodia
minorSep 15, 05:08 PM→Sep 16, 05:10 PMresolved
Sep 16, 05:10 PM
resolved — The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia is operating normally.
Sep 16, 03:07 PM
monitoring — We have observed a recovery in SMS delivery from Twilio Long Codes to Smart Axiata/Hello network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours...
Sep 16, 08:24 AM
identified — Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, ...
+5 more updates
MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada
minorSep 16, 03:44 PMidentified
Sep 17, 06:52 AM
identified — Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue...
Sep 16, 10:52 PM
identified — Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue...
Sep 16, 06:50 PM
identified — Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue...
+3 more updates
SMS Delivery Delays from Twilio to Airtel India
minorSep 16, 09:40 AM→Sep 16, 02:38 PMresolved
Sep 16, 02:38 PM
resolved — The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.
Sep 16, 12:55 PM
monitoring — We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more inform...
Sep 16, 12:53 PM
identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide ano...
+3 more updates
SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru
minorSep 16, 07:07 AM→Sep 16, 01:16 PMresolved
Sep 16, 01:16 PM
resolved — The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru is operating normally.
Sep 16, 11:14 AM
monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another upda...
Sep 16, 09:11 AM
identified — Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working ...
+2 more updates
SMS Delivery Delays from Twilio to Etisalat Egypt
minorSep 16, 06:15 AM→Sep 16, 12:36 PMresolved
Sep 16, 12:36 PM
resolved — The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.
Sep 16, 10:35 AM
monitoring — We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more info...
Sep 16, 08:33 AM
identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide a...
+5 more updates
SMS Delivery Delays from Twilio to Tigo Paraguay
minorSep 16, 04:49 AM→Sep 16, 11:16 AMresolved
Sep 16, 11:16 AM
resolved — The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Paraguay is operating normally.
Sep 16, 08:27 AM
monitoring — We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 4 hours or as soon as more infor...
Sep 16, 06:26 AM
monitoring — We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more infor...
+2 more updates
Missing Data in Voice Insights / Console Subaccount Rollup
minorSep 15, 03:51 AM→Sep 16, 10:49 AMresolved
Sep 16, 10:49 AM
resolved — The Subaccount Rollup view in the Voice Insights Console is now fully restored and displaying both new and backfilled historical data as expected. This incident is now resolved.
Sep 16, 10:19 AM
monitoring — The Subaccount Rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. We are currently moving this issue to Monitoring. We will provide our next update...
Sep 15, 06:20 PM
identified — The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that ...
+6 more updates
SMS Delivery Failures from Twilio to Vivo Brazil
minorSep 16, 03:32 AM→Sep 16, 09:44 AMresolved
Sep 16, 09:44 AM
resolved — The incident has been resolved and SMS delivery from Twilio to Vivo network subscribers in Brazil is operating normally.
Sep 16, 07:26 AM
monitoring — We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more informa...
Sep 16, 05:21 AM
monitoring — We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more informa...
+2 more updates
MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada
minorSep 16, 02:43 AM→Sep 16, 07:33 AMresolved
Sep 16, 07:33 AM
resolved — The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada is operating normally.
Sep 16, 05:32 AM
monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide anothe...
Sep 16, 03:45 AM
investigating — Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue....
+1 more updates
Inbound SIP Calls With OPUS Codec Only Blocked
noneSep 15, 08:09 PM→Sep 15, 11:00 PMresolved
Sep 15, 11:00 PM
resolved — Our engineers have monitored the fix and confirmed the issue with Twilio Programmable Voice SIP interfaces and OPUS code has been resolved. All services are now operating normally at this time.
Sep 15, 09:54 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 08:09 PM
monitoring — We have identified an issue with some calls made to Twilio using Programmable Voice SIP interfaces and OPUS codec may unexpectedly be rejected. Customers would see a SIP 488 responses for those reques...
SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada
minorSep 15, 05:56 PM→Sep 15, 10:12 PMresolved
Sep 15, 10:12 PM
resolved — The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada is operating normally.
Sep 15, 08:24 PM
monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hour...
Sep 15, 07:33 PM
identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to reso...
+3 more updates
SMS Delivery Failures from a Subset of Twilio Long Codes to Bouygues Telecom France
minorSep 12, 10:08 PM→Sep 15, 07:28 PMresolved
Sep 15, 07:28 PM
resolved — The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France is operating normally.
Sep 15, 05:25 PM
monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in...
Sep 15, 03:23 PM
identified — Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to re...
+8 more updates
Pages Not Accessible in Twilio Console
minorSep 15, 03:21 PM→Sep 15, 07:18 PMresolved
Sep 15, 07:18 PM
resolved — Our engineers have monitored the fix and confirmed the issue with the Notify - Services and Mobile Push Credentials pages in Console has been resolved. All services are now operating normally at this ...
Sep 15, 06:15 PM
monitoring — Services and Mobile Push Credentials pages in Console and are working right now. We'll monitor for 2 hours.
Sep 15, 04:22 PM
investigating — We have identified the cause of the loading issue on the Notify - Services and Mobile Push Credentials pages in Console and are currently working on deploying a fix. We'll provide an update in 2 hours...
+2 more updates
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru
minorSep 15, 03:26 PM→Sep 15, 07:10 PMresolved
Sep 15, 07:10 PM
resolved — The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru are operating normally.
Sep 15, 06:23 PM
monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another updat...
Sep 15, 04:23 PM
monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as so...
+2 more updates
Video Room Settings Not Loading
minorSep 15, 03:38 PM→Sep 15, 05:06 PMresolved
Sep 15, 05:06 PM
resolved — Users should now be able to load the Video Room Settings page in Console normally. Incident resolved.
Sep 15, 04:40 PM
monitoring — A fix has been deployed and we are currently monitoring the results. Users should now be able to load the Video Room Settings page in Console normally. We'll monitor this for 30 minutes.
Sep 15, 04:38 PM
investigating — We have identified the cause of the loading issue on the Video Room Settings page in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more informa...
+1 more updates
Voice Call Failures Between Twilio Germany Phone Numbers and Multiple Networks in Germany
minorSep 15, 07:40 AM→Sep 15, 04:15 PMresolved
Sep 15, 04:15 PM
resolved — The incident has been resolved and voice calls between Twilio Germany Phone Numbers and network subscribers on affected networks in Germany are operating normally.
Sep 15, 02:13 PM
monitoring — We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide anothe...
Sep 15, 10:49 AM
investigating — Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue...
+2 more updates
SMS Delivery Delays from Twilio to Orange Belgium
minorSep 15, 11:44 AM→Sep 15, 03:58 PMresolved
Sep 15, 03:58 PM
resolved — The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Belgium is operating normally.
Sep 15, 01:53 PM
monitoring — We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more info...
Sep 15, 12:51 PM
identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide a...
+2 more updates
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States
minorSep 14, 09:25 PM→Sep 15, 09:09 AMresolved
Sep 15, 09:09 AM
resolved — The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Sep 15, 04:27 AM
identified — Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is wor...
Sep 15, 12:27 AM
identified — Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is wor...
+2 more updates
Voice Call Failures and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Argentina
minorSep 14, 04:00 PM→Sep 15, 04:47 AMresolved
Sep 15, 04:47 AM
resolved — The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers in Argentina are operating normally.
Sep 15, 03:55 AM
monitoring — We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina and are monitoring service stability. We will provide anot...
Sep 14, 11:14 PM
identified — Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has i...
+5 more updates
SMS Delivery Receipt Delays from Twilio to MTN Swaziland
minorSep 15, 12:31 AM→Sep 15, 04:44 AMresolved
Sep 15, 04:44 AM
resolved — The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Swaziland are operating normally.
Sep 15, 03:57 AM
monitoring — We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Swaziland and are monitoring service stability. We will provide another update in 4 hours or as soon as m...
Sep 15, 01:56 AM
monitoring — We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Swaziland and are monitoring service stability. We will provide another update in 2 hours or as soon as m...
+2 more updates
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
minorSep 14, 01:58 PM→Sep 15, 02:43 AMresolved
Sep 15, 02:43 AM
resolved — The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
Sep 15, 12:05 AM
monitoring — We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon a...
Sep 14, 10:05 PM
monitoring — We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon a...
+4 more updates
SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia
minorSep 14, 03:51 PM→Sep 14, 10:56 PMresolved
Sep 14, 10:56 PM
resolved — The incident has been resolved and SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia is operating normally.
Sep 14, 07:07 PM
monitoring — We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will pro...
Sep 14, 04:59 PM
monitoring — We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will pro...
+2 more updates
Comms API retry failing intermittently
noneSep 14, 08:00 PM→Sep 14, 08:00 PMresolved
Sep 14, 08:02 PM
resolved — Starting on 09/08/2026, 03:58:00 Pm Utc Twilio Customers Experienced Retryable Message Being Skipped in Production Intermittently. The Issue Was Resolved on 09/14/2026, 07:33:00 Pm
Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Iraq
minorSep 14, 09:48 AM→Sep 14, 05:27 PMresolved
Sep 14, 05:27 PM
resolved — The incident has been resolved and voice calls from a subset of Twilio United States Phone Numbers to network subscribers in Iraq are operating normally.
Sep 14, 03:24 PM
monitoring — We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq and are monitoring service stability. We will provide anothe...
Sep 14, 03:22 PM
identified — Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team has identified the cause, and is wor...
+3 more updates
SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil
minorSep 14, 08:34 AM→Sep 14, 03:38 PMresolved
Sep 14, 03:38 PM
resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.
Sep 14, 03:37 PM
monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or...
Sep 14, 03:37 PM
identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the iss...
+4 more updates
Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML
minorSep 12, 09:25 PM→Sep 13, 12:12 AMresolved
Sep 13, 12:12 AM
resolved — We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products when using the Deepgram model. This incident has been resolved.
Sep 12, 11:12 PM
monitoring — We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ens...
Sep 12, 10:12 PM
identified — Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products using the Deepgram model. Customers experienc...
+2 more updates
SMS Delivery Delays from Twilio Short Codes and Long Codes to Liberty Puerto Rico
minorSep 11, 08:37 PM→Sep 12, 06:18 AMresolved
Sep 12, 06:18 AM
resolved — The incident has been resolved and SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico is operating normally.
Sep 12, 04:17 AM
monitoring — We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in...
Sep 12, 03:11 AM
identified — Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to reso...
+5 more updates
Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong
minorSep 12, 12:16 AMidentified
Sep 17, 07:34 AM
identified — Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the iss...
Sep 16, 07:33 AM
identified — Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the iss...
Sep 15, 07:33 AM
identified — Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the iss...
+8 more updates
SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries Across Europe and the Middle East
minorSep 11, 12:53 PM→Sep 11, 07:03 PMresolved
Sep 11, 07:03 PM
resolved — The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries across Europe and the Middle East is operating normally.
Sep 11, 04:55 PM
monitoring — We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa and are monitoring service stabilit...
Sep 11, 04:35 PM
identified — Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identifi...
+3 more updates
Voice Insights Console Dashboard Error
minorSep 11, 05:02 PM→Sep 11, 06:48 PMresolved
Sep 11, 06:48 PM
resolved — This incident has been resolved.
Sep 11, 05:34 PM
monitoring — Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.
Sep 11, 05:02 PM
investigating — Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact ...
SMS Delivery Failures from a Subset of Twilio Long Codes to Iliad Italy
minorSep 10, 12:32 PM→Sep 11, 05:18 PMresolved
Sep 11, 05:18 PM
resolved — The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy is operating normally.
Sep 11, 11:13 AM
monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 16 hours or...
Sep 11, 03:12 AM
monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 8 hours or ...
+8 more updates
TwiML Bins – Service Failures
minorSep 11, 01:39 PM→Sep 11, 03:42 PMresolved
Sep 11, 03:42 PM
resolved — This incident has been resolved.
Sep 11, 03:03 PM
monitoring — Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.
Sep 11, 02:53 PM
monitoring — Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.
+4 more updates
SMS Delivery Delays from Twilio to Multiple Networks in Ireland
minorSep 11, 10:13 AM→Sep 11, 02:55 PMresolved
Sep 11, 02:55 PM
resolved — The incident has been resolved and SMS delivery from Twilio to affected networks in Ireland is operating normally.
Sep 11, 02:55 PM
monitoring — We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Ireland and are monitoring service stability. We will provide another update in 2 hours or as soo...
Sep 11, 02:54 PM
identified — Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Ireland. Our team has identified the cause, and is working to resolve the issue. We ...
+3 more updates
User Authentication Identity SNA Failure Increase in Indonesia
minorSep 10, 05:33 PM→Sep 11, 10:23 AMresolved
Sep 11, 10:23 AM
resolved — The incident has been resolved and User Authentication Identity SNA failure increase in Indonesia is operating normally.
Sep 11, 08:28 AM
monitoring — We have observed a recovery in User Authentication Identity SNA failure increase in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more informa...
Sep 11, 12:35 AM
identified — Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another upd...
+4 more updates
SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States
minorSep 10, 06:59 PM→Sep 11, 12:26 AMresolved
Sep 11, 12:26 AM
resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States is operating normally.
Sep 10, 10:25 PM
monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States and are monitoring service stability. We...
Sep 10, 10:10 PM
identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified th...
+3 more updates
On Call Engineers are Investigating
noneSep 10, 06:14 PM→Sep 10, 06:14 PMresolved
Sep 10, 06:14 PM
resolved — We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 10, 06:14 PM
investigating — Our monitoring systems have detected a potential issue with Phone Numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Console Page Loading Failures from Singapore to Twilio
noneSep 10, 09:00 AM→Sep 10, 09:00 AMresolved
Sep 10, 09:00 AM
resolved — The incident has been resolved and access to the Twilio Console from Singapore is operating normally.
Automated Alert: No Customer Impact
noneSep 10, 01:27 AM→Sep 10, 01:45 AMresolved
Sep 10, 01:45 AM
resolved — We have fully investigated the API related issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 10, 01:27 AM
investigating — Our monitoring systems have detected a potential issue with tx-billing-events-api . Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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