How often does Zoom have outages?

Zoom has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/zoom for the complete outage history with timelines and resolution details.

What was the last Zoom outage?

The most recent Zoom incident was "Service Degradation Affecting Zoom Clinical Notes in United States" on April 29, 2026. It was classified as minor impact and is currently resolved.

Zoom Outage History

50 incidents reported. Data sourced from the official Zoom status page.

Total Incidents

Major/Critical

Minor

Resolved

April 2026

Service Degradation Affecting Zoom Clinical Notes in United States

minor

Apr 29, 03:45 PM→Apr 29, 06:56 PMresolved

Apr 29, 06:56 PM

resolved — This incident has been resolved.

Apr 29, 06:45 PM

monitoring — Our vendor has successfully resolved the issue affecting Zoom Clinical Notes in United States. Our team will continue to monitor the situation closely and keep you informed of any further developmen...

Apr 29, 06:19 PM

identified — We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.

+2 more updates

Service Degradation Affecting Zoom Services in Canada.

none

Apr 28, 06:08 AM→Apr 28, 07:21 AMresolved

Apr 28, 07:21 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 28, 06:08 AM

monitoring — On April 28, between 04:50 UTC - 05:37 UTC Users might have experienced issue using Zoom services in Canada. The issue has been successfully resolved. Our team will continue to monitor the situation c...

Service Degradation Affecting Zoom Contact Center in Europe region

none

Apr 27, 11:45 AM→Apr 27, 12:14 PMresolved

Apr 27, 12:14 PM

resolved — This incident has been resolved and the affected services have been restored.

Apr 27, 11:45 AM

monitoring — On 04/27/2026, Between 10:58 AM UTC to 11:23 AM UTC, Users may have experienced issues with Zoom Contact Center in Europe region This incident has been resolved and the affected services have been re...

Service Degradation in Zoom Virtual Agent - Voice bot in North America region

none

Apr 23, 03:14 PM→Apr 23, 03:41 PMresolved

Apr 23, 03:41 PM

resolved — This incident has been resolved and the affected services have been restored.

Apr 23, 03:14 PM

monitoring — The issue affecting Zoom Virtual Agent - Voice bot in North America region from 06:32 AM PDT to 07:13 AM PDT (April 23) has been successfully resolved. Our team will continue to monitor the situation ...

Service Degradation Affecting Zoom Phone Services in North America.

minor

Apr 23, 04:11 AM→Apr 23, 04:42 AMresolved

Apr 23, 04:42 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 23, 04:28 AM

monitoring — The issue affecting Zoom Phone Services in North America has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Apr 23, 04:11 AM

investigating — We are currently investigating a service degradation affecting Zoom Phone Services in North America. Our team is actively working to identify the impact and root cause. We will provide an update as s...

Service Degradation Affecting Live Transcriptions in Zoom Client 7.0.0 and Above

minor

Apr 20, 06:05 AM→Apr 20, 10:06 AMresolved

Apr 20, 10:06 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 20, 09:19 AM

monitoring — The issue affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings has been successfully resolved. Our team will continue to monitor the...

Apr 20, 08:14 AM

identified — Our team continue to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

+2 more updates

Service Degradation Affecting SMS Delivery in North America Region.

minor

Apr 18, 02:29 AM→Apr 18, 07:22 AMresolved

Apr 18, 07:22 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 18, 07:12 AM

monitoring — The service degradation impacting SMS Delivery in North America region has been successfully resolved by our vendor and a downstream carrier. Our team will continue to monitor the situation closely an...

Apr 18, 05:44 AM

identified — We are actively working with our vendor on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

+2 more updates

Service Degradation Affecting Zoom Rooms Microsoft Teams Meeting Direct Guest join feature.

minor

Apr 16, 04:24 PM→Apr 16, 08:54 PMresolved

Apr 16, 08:54 PM

resolved — This incident has been resolved.

Apr 16, 08:40 PM

monitoring — The issue with our underlying provider affecting Zoom Rooms Microsoft Teams Meeting Direct Guest join feature has been successfully resolved. Our team will continue to monitor the situation closely an...

Apr 16, 07:41 PM

identified — Our team continue to work with our underlying provider affecting Zoom Rooms Microsoft Teams Meeting Direct Guest join feature and we will keep you informed with timely updates as progress is made. T...

+3 more updates

Service Degradation Affecting Meeting Joins for Users with WEBRTC 2.0 feature in Amsterdam and Germany.

minor

Apr 16, 07:12 AM→Apr 16, 11:37 AMresolved

Apr 16, 11:37 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 16, 09:02 AM

monitoring — The issue preventing users with WEBRTC 2.0 feature ability to join Zoom meetings in Amsterdam and Germany has been successfully resolved. Our team will continue to monitor the situation closely and ke...

Apr 16, 08:30 AM

identified — Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

+2 more updates

Service Degradation Affecting Client login, AI Chat Compose, Meeting joining features & Dashboards in the Europe Region

maintenance

Apr 14, 01:31 PM→Apr 15, 01:31 AMresolved

Apr 15, 01:31 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 14, 01:34 PM

monitoring — On 4/14/2026 between 12:28 UTC to 12:58 UTC, a subset of users may have experienced issues with Client login, AI Chat Compose, Meeting joining features & Dashboards in the Europe Region. Will continue...

Apr 14, 01:31 PM

investigating — On 4/14/2026 between 12:28 UTC to 12:58 UTC, a subset of users may have experienced issues with Client login, AI Chat Compose, Meeting joining features & Dashboards in the Europe Region. This inciden...

Service degradation affecting Trimming Meeting Recording in Europe Region

minor

Apr 14, 04:18 PM→Apr 14, 06:26 PMresolved

Apr 14, 06:26 PM

resolved — This incident has been resolved.

Apr 14, 05:27 PM

monitoring — The issue affecting trimming Meeting Recordings for subset of users in Europe region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of an...

Apr 14, 04:18 PM

investigating — We are currently investigating a service degradation impacting Trimming Meeting Recordings for subset of users in Europe region. Our team is actively working to identify the impact and root cause. We...

Service Degradation Affecting Zoom Blog and Contact Us Webpages.

minor

Apr 11, 09:01 AM→Apr 11, 09:51 AMresolved

Apr 11, 09:51 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 11, 09:41 AM

monitoring — The issue affecting Zoom Blog and Contact Us webpages has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Apr 11, 09:39 AM

identified — We have identified the issue affecting Zoom Blog and Contact Us webpages. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank...

+1 more updates

Service Degradation Affecting Zoom Meetings via Web Client in Saudi Arabia.

minor

Apr 9, 04:19 AM→Apr 9, 05:05 AMresolved

Apr 9, 05:05 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 9, 04:39 AM

monitoring — The issue preventing users from joining meetings via Web client in Saudi Arabia has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any fur...

Apr 9, 04:19 AM

investigating — We are currently investigating a service degradation affecting users ability to join Zoom meetings via web client in Saudi Arabia. Our team is actively working to identify the impact and root cause. ...

Service Degradation Affecting Zoom Phone and Zoom Contact Center in the Singapore Region

none

Apr 7, 05:17 PM→Apr 7, 05:28 PMresolved

Apr 7, 05:28 PM

resolved — This incident has been resolved and the affected services have been restored.

Apr 7, 05:17 PM

monitoring — On 4/7/2026 between 16:42 UTC to 16:53 UTC, a subset of users may have experienced issues with Zoom Phone and Zoom Contact center with call drops in Singapore region. This incident has been resolved ...

Service Degradation of Zoom Phone Calls Affected a Subset of Users in North America Region.

none

Apr 4, 08:22 AM→Apr 4, 08:32 AMresolved

Apr 4, 08:32 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 4, 08:22 AM

monitoring — On 04/04/2026, between 6:05 UTC and 7:50 UTC, a subset of users may have experienced issues with Zoom Phone calls in North America region. This incident has been resolved and the affected services h...

Service Degradation Affecting A Subset of Users with Zoom Chat in the North America Region

minor

Apr 1, 09:24 PM→Apr 4, 05:21 AMresolved

Apr 4, 05:21 AM

resolved — This incident has been resolved and the affected services have been restored.

Apr 4, 04:40 AM

monitoring — The service degradation affecting a subset of users with Zoom Chat in the North America Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you in...

Apr 3, 09:53 PM

identified — Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

+17 more updates

Service Degradation Affecting Zoom Contact Center in North America Region

none

Apr 2, 09:05 PM→Apr 2, 09:18 PMresolved

Apr 2, 09:18 PM

resolved — This incident has been resolved.

Apr 2, 09:05 PM

monitoring — We have resolved a service degradation with Zoom Contact Center in North America Region. Our team is actively monitoring the impact and root cause. We will provide an update as soon as more informati...

March 2026

Service Degradation Affecting Sign In and Joining Meetings

none

Mar 31, 05:28 PM→Apr 1, 03:15 AMresolved

Mar 31, 05:28 PM

resolved — A subset of users might have experienced error code 1132 with sign in and joining meetings. On 03/31/206 Between 03:15 UTC to 17:02 UTC, A subset of us may have experienced error code 1132 with sign ...

Service Degradation Affecting Zoom Phone Outbound Calls in India.

minor

Mar 31, 01:38 PM→Mar 31, 03:56 PMresolved

Mar 31, 03:56 PM

resolved — This incident has been resolved and the affected services have been restored.

Mar 31, 03:17 PM

monitoring — The issue affecting Zoom Phone Outbound Calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Mar 31, 01:45 PM

identified — We have successfully identified the root cause affecting Zoom Phone Outbound Calls in India. Our team is actively working on a resolution, and we will keep you informed with timely updates as progres...

+1 more updates

Issue affecting Zoom Phone Outbound calls in Hyderabad Region

none

Mar 31, 12:36 PM→Mar 31, 12:51 PMresolved

Mar 31, 12:51 PM

resolved — This incident has been resolved and the affected services have been restored.

Mar 31, 12:36 PM

monitoring — On 2026-03-31 11:08 to 12:25 UTC users might have experienced issues with Zoom Phone outbound calls in the Hyderabad region. We have successfully resolved this issue. Our team will continue to monitor...

Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration

minor

Mar 30, 04:55 PM→Mar 30, 05:55 PMresolved

Mar 30, 05:55 PM

resolved — This incident has been resolved and the affected services have been restored.

Mar 30, 05:37 PM

monitoring — The service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of a...

Mar 30, 05:01 PM

identified — We have identified an issue with our vendor partner impacting Zoom Phone and Zoom Contact Center PCI integration. We are actively working with our vendor partner to resolve the issue. We will share...

+1 more updates

Service degradation affecting a subset of admins using Workspace Reservation Dashboard

minor

Mar 27, 03:53 AM→Mar 27, 10:35 AMresolved

Mar 27, 10:35 AM

resolved — This incident has been resolved and the affected services have been restored.

Mar 27, 10:21 AM

monitoring — The service degradation affecting Zoom Workspace Reservation Dashboard data has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further...

Mar 27, 09:32 AM

identified — We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

+6 more updates

Service Degradation Affecting Zoom Virtual Agent - Voice bot in North America

minor

Mar 26, 09:42 PM→Mar 26, 10:41 PMresolved

Mar 26, 10:41 PM

resolved — This incident has been resolved.

Mar 26, 10:34 PM

monitoring — The service degradation affecting Zoom Virtual Agent - Voice bot in the North America region has been successfully resolved.

Mar 26, 09:42 PM

identified — We have identified a service degradation with Zoom Virtual Agent - Voice bot in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely upda...

Service Degradation with Meeting Conversations Missing in ZRA (Zoom Revenue Accelerator) Conversation List Across US Regions

minor

Mar 19, 09:39 PM→Mar 19, 10:11 PMresolved

Mar 19, 10:11 PM

resolved — This incident has been resolved.

Mar 19, 09:59 PM

monitoring — The service degradation affecting meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions has been resolved. Our team will continue to monitor the situatio...

Mar 19, 09:47 PM

identified — We have successfully identified the root cause affecting meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions. Our team is actively working on a resolut...

+1 more updates

Service Degradation Affecting Webpages of zoom.us, Zoom Rooms, Zoom Contact Center Analytics.

none

Mar 18, 08:26 AM→Mar 18, 08:48 AMresolved

Mar 18, 08:48 AM

resolved — This incident has been resolved and the affected services have been restored.

Mar 18, 08:26 AM

monitoring — On 03/18/2026, Between 7:25 UTC to 8:05 UTC, users may have experienced issues with accessing some of the webpages of zoom.us, Zoom Rooms, Zoom Contact Center Analytics. This incident has been resolv...

Service degradation affecting Zoom phone outbound calls to Australia and New Zealand impacting a subset of users.

none

Mar 18, 04:43 AM→Mar 18, 04:53 AMresolved

Mar 18, 04:53 AM

resolved — This incident has been resolved and the affected services have been restored.

Mar 18, 04:43 AM

monitoring — Between 19:42 UTC on 03/17/2026 and 03:23 UTC on 3/18/2026, A subset of users experienced issues with Zoom phone outbound calls to Australia and New Zealand. The incident is now resolved, and all affe...

Service Degradation Affecting Zoom AIC and Zoom Virtual Agent in US region.

minor

Mar 17, 02:30 AM→Mar 17, 08:08 AMresolved

Mar 17, 08:08 AM

resolved — This incident has been resolved and the affected services have been restored.

Mar 17, 07:38 AM

monitoring — The service degradation affecting Zoom AIC and Zoom Virtual Agent in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any fu...

Mar 17, 06:35 AM

identified — We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

+5 more updates

Service Degradation Affecting Real Time Media Streams (RTMS)

minor

Mar 16, 05:37 PM→Mar 16, 07:56 PMresolved

Mar 16, 07:56 PM

resolved — This incident has been resolved and the affected services have been restored.

Mar 16, 07:42 PM

monitoring — The service degradation affecting Real Time Media Stream has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Mar 16, 06:48 PM

identified — Our team continues to work on a resolution. An update will be provided when more information becomes available. Thank you for your patience.

+2 more updates

Service Degradation Affecting Zoom Services in Saudi Arabia

minor

Mar 13, 05:13 PM→Mar 13, 05:41 PMresolved

Mar 13, 05:41 PM

resolved — This incident has been resolved and the affected services have been restored.

Mar 13, 05:32 PM

monitoring — The service degradation affecting Zoom Services in Saudi Arabia has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developme...

Mar 13, 05:23 PM

identified — We have successfully identified the root cause affecting Zoom Services in Saudi Arabia Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is m...

+1 more updates

Service Degradation Affecting 3rd Party Integration with Zoom AI Companion.

minor

Mar 12, 03:10 PM→Mar 12, 04:13 PMresolved

Mar 12, 04:13 PM

resolved — This incident has been resolved and the affected services have been restored.

Mar 12, 04:03 PM

monitoring — The service degradation affecting 3rd party integration with Zoom AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any fur...

Mar 12, 03:59 PM

identified — We have successfully identified the root cause of service degradation affecting 3rd party integration with Zoom AI Companion. Our team is actively working on a resolution, and we will keep you inform...

+1 more updates

Issues Affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia

minor

Mar 12, 01:14 AM→Mar 12, 04:14 AMresolved

Mar 12, 04:14 AM

resolved — This incident has been resolved and the affected services have been restored.

Mar 12, 03:58 AM

monitoring — Our underlying carrier partner has resolved the issue affecting inbound and outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developm...

Mar 12, 02:53 AM

identified — We continue to work with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.

+2 more updates

A subset of users experienced issues with inbound and outbound PSTN one way audio calls in Japan region.

none

Mar 9, 06:01 AM→Mar 9, 06:11 AMresolved

Mar 9, 06:11 AM

resolved — This incident has been resolved and the affected services have been restored.

Mar 9, 06:01 AM

monitoring — On 03/09/2026, Between 01:07 UTC - 01:49 UTC, A subset of users experienced issues with inbound and outbound PSTN one way audio calls in Japan region. Our vendor has resolved the issue and the affecte...

Issue where Zoom Rooms are not able to join Microsoft Teams Meetings.

minor

Mar 5, 08:43 PM→Mar 6, 02:25 PMresolved

Mar 6, 02:25 PM

resolved — This incident has been resolved and the affected services have been restored.

Mar 6, 02:14 PM

monitoring — An issue where Zoom Rooms users are not able to join Microsoft Teams Meetings has been successfully resolved by our vendor. Our team will continue to monitor the situation closely and keep you inform...

Mar 6, 11:02 AM

identified — Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

+9 more updates

Service Degradation for a Subset of Users Affecting the Offline Status in Zoom Rooms

minor

Mar 5, 09:16 PM→Mar 5, 11:09 PMresolved

Mar 5, 11:09 PM

resolved — This incident has been resolved.

Mar 5, 10:16 PM

monitoring — The service degradation with Offline status for Zoom Rooms in the admin dashboard has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any...

Mar 5, 09:16 PM

investigating — We are currently investigating a service degradation for a subset of users that is only impacting the offline status for Zoom Rooms in the admin dashboard. Our team is actively working to identify th...

Service Degradation Affecting Zoom Billing and Payments Web Pages.

minor

Mar 5, 02:42 PM→Mar 5, 08:45 PMresolved

Mar 5, 08:45 PM

resolved — This incident has been resolved and the affected services have been restored.

Mar 5, 08:26 PM

monitoring — The service degradation affecting Zoom Billing and Payments web pages in all the regions has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed...

Mar 5, 08:13 PM

identified — We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions. We continue to work to identify the impact and root cause. We will provide an update as soon...

+4 more updates

A subset of customers globally are observing messages being delayed for delivery.

minor

Mar 5, 05:12 PM→Mar 5, 06:19 PMresolved

Mar 5, 06:19 PM

resolved — This incident has been resolved.

Mar 5, 06:01 PM

monitoring — The issue affecting customers messages being delayed for delivery has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further develop...

Mar 5, 05:12 PM

investigating — A subset of customers globally are observing messages being delayed for delivery. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more informat...

Service Degradation Affecting Zoom Meeting SDK

minor

Mar 4, 04:41 PM→Mar 4, 05:40 PMresolved

Mar 4, 05:40 PM

resolved — This incident has been resolved and the affected services have been restored.

Mar 4, 05:25 PM

monitoring — The service degradation affecting subset of meeting SDK developers has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further develo...

Mar 4, 04:41 PM

investigating — We are currently investigating a service degradation affecting subset of meeting SDK developers unable to authenticate. Our team is actively working to identify the impact and root cause. We will pro...

Subset of users might have experienced a delay with Zoom Phone Voicemail/Recording/Call Log and Live meeting dashboard.

none

Mar 3, 01:20 AM→Mar 3, 02:05 AMresolved

Mar 3, 02:05 AM

resolved — This incident has been resolved.

Mar 3, 01:41 AM

monitoring — This incident has been resolved.

Mar 3, 01:20 AM

monitoring — On 03/03/2026, Between 00:00 UTC to 00:30 UTC, Subset of users may have experienced issues with Zoom Phone Voicemail/Recording/Call Log and Live meeting dashboard . This incident has been mitigated a...

February 2026

Service degradation affecting report generation on the Zoom Dashboard.

minor

Feb 27, 03:52 AM→Feb 27, 05:26 PMresolved

Feb 27, 05:26 PM

resolved — This incident has been resolved and the affected services have been restored.

Feb 27, 04:07 PM

monitoring — The issue affecting generating and downloading report from Zoom Dashboard has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further d...

Feb 27, 03:38 PM

identified — We have successfully identified the root cause affecting generate or download report from Zoom Dashboard. Our team continues to work on a resolution, and we will keep you informed with timely updates...

+5 more updates

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

minor

Feb 26, 05:20 PM→Feb 27, 05:24 PMresolved

Feb 27, 05:24 PM

resolved — This incident has been resolved and the affected services have been restored.

Feb 27, 04:04 PM

monitoring — The issue that was causing search delays for customers across Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation ...

Feb 27, 03:39 PM

investigating — A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation Our team continues to...

+11 more updates

Service degradation with Hebrew offline transcription for ZRA and Zoom Phone

minor

Feb 26, 04:20 PM→Feb 27, 10:22 AMresolved

Feb 27, 10:22 AM

resolved — This incident has been resolved and the affected services have been restored.

Feb 27, 08:02 AM

monitoring — The service degradation affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone has been successfully resolved. Our team will continue to monitor the situation closely and...

Feb 27, 05:35 AM

identified — We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone. Our team continues to actively work on a resolution, and we will kee...

+9 more updates

Service Degradation with Zoom Virtual Agent.

minor

Feb 25, 03:00 PM→Feb 25, 08:06 PMresolved

Feb 25, 08:06 PM

resolved — This incident has been resolved and the affected services have been restored.

Feb 25, 07:53 PM

monitoring — Our vendor has successfully resolved the issue affecting Zoom virtual agent. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for...

Feb 25, 07:39 PM

identified — We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.

+4 more updates

Zoom Contact Center Service Degradation in the North America Region

none

Feb 25, 07:09 PM→Feb 25, 07:19 PMresolved

Feb 25, 07:19 PM

resolved — This incident has been resolved.

Feb 25, 07:09 PM

monitoring — On 2/25/2026 between 18:15 UTC to 18:35 UTC Zoom Contact Center experienced call drops in the North America region. The issue has been resolved and will continue to monitor. Our team will continue...

Service Degradation Affecting Zoom Services in Sao Paulo

minor

Feb 20, 06:31 PM→Feb 20, 08:02 PMresolved

Feb 20, 08:02 PM

resolved — This incident has been resolved and the affected services have been restored.

Feb 20, 07:46 PM

monitoring — The service degradation affecting Zoom Services in Sao Paulo has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments...

Feb 20, 07:10 PM

identified — We have successfully identified the root cause affecting Zoom Services in Sao Paulo. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is ma...

+2 more updates

Service Degradation Affecting AIC Web Search for a subset of users in US Region

minor

Feb 16, 10:02 PM→Feb 16, 10:41 PMresolved

Feb 16, 10:41 PM

resolved — This incident has been resolved and the affected services have been restored.

Feb 16, 10:30 PM

monitoring — Our third party vendor has successfully resolved the issue which affected AIC Web Search for a subset of users in the US Region. We will continue to monitor the situation closely and keep you informe...

Feb 16, 10:02 PM

identified — We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you inf...

Service Degradation Affecting Zoom Virtual Agent for a Subset of users in North America

none

Feb 13, 09:46 PM→Feb 13, 09:51 PMresolved

Feb 13, 09:51 PM

resolved — This incident has been resolved.

Feb 13, 09:46 PM

monitoring — On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved. Our team will continue ...

Service Degradation Affecting Zoom SMS Service in US and Canada Region

none

Feb 11, 11:49 PM→Feb 12, 12:24 AMresolved

Feb 12, 12:24 AM

resolved — This incident has been resolved and the affected services have been restored.

Feb 11, 11:49 PM

monitoring — Between 02/11/2026 23:07 UTC and 23:15 UTC, a subset of users may have experienced issues with SMS Delivery from a subset of Twilio Long Codes to AT&T in US and Canada Region. Our team will continue t...

Zoom.us was inaccessible for a subset of users in the Ohio region in North America

none

Feb 10, 07:50 PM→Feb 10, 07:56 PMresolved

Feb 10, 07:56 PM

resolved — This incident has been resolved

Feb 10, 07:50 PM

monitoring — On 2/10/2026, between 15:13 UTC and 18:25 UTC on February 10, 2026, a subset of users routing through Cleveland, Ohio experienced connectivity errors caused by network timeouts. A fix has been impleme...

Service degradation with clinical notes service.

minor

Feb 10, 01:53 PM→Feb 10, 07:08 PMresolved

Feb 10, 07:08 PM

resolved — This incident has been resolved and the affected services have been restored.

Feb 10, 06:56 PM

monitoring — The service degradation with Clinical Notes has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Feb 10, 06:12 PM

identified — Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.

+5 more updates

A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions.

minor

Feb 9, 10:58 AM→Feb 9, 12:50 PMresolved

Feb 9, 12:50 PM

resolved — After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

Feb 9, 11:13 AM

identified — We have successfully identified the root cause for a subset of users experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions. Our team is actively working on...

Feb 9, 10:58 AM

investigating — A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions. Our team is actively working to identify the impact and root cause. We will pr...

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