How often does SendGrid have outages?

SendGrid has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/sendgrid for the complete outage history with timelines and resolution details.

What was the last SendGrid outage?

The most recent SendGrid incident was "Login Issue Cloudflare CAPTCHA Failing to Load" on March 18, 2026. It was classified as minor impact and is currently resolved.

SendGrid Outage History

50 incidents reported. Data sourced from the official SendGrid status page.

Total Incidents

Major/Critical

Minor

Resolved

March 2026

Login Issue Cloudflare CAPTCHA Failing to Load

minor

Mar 18, 06:33 PM→Mar 19, 02:17 AMresolved

Mar 19, 02:17 AM

resolved — Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.

Mar 18, 09:54 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will pr...

Mar 18, 09:32 PM

investigating — Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.

+3 more updates

Delay in Email Event Processing and Stats

minor

Mar 5, 07:14 PM→Mar 5, 07:14 PMresolved

Mar 5, 07:14 PM

resolved — Between 8:53 AM and 9:37 AM PST, customers may have experienced delays in email event processing, including click and open data. Our Engineers identified a bottleneck, and have resolved the issue. Wh...

v3 Timezones Update Delay

none

Mar 4, 04:44 PM→Mar 4, 04:44 PMresolved

Mar 4, 04:44 PM

resolved — Our engineers have investigated and resolved an issue that occurred causing delays in timezone updates. On 03/03 ~2:09PM customers would have seen errors in the console when trying to update their tim...

Retroactive Incident - Failures Processing Subset of Webhook Events

none

Mar 4, 03:30 PM→Mar 4, 03:30 PMresolved

Mar 10, 07:18 PM

resolved — Our engineers have investigated and resolved the issues that began on 3/4/2026 from 8am PST to 3/9/2026 at 5pm PST that impacted the reporting for a subset of group unsubscribe and group resubscribe E...

Delay in Events being sent to Global Stats

none

Mar 3, 01:17 AM→Mar 3, 01:17 AMresolved

Mar 3, 01:17 AM

resolved — Between 4:00 PM and 5:04 PM PST, customers may have experienced delays when viewing Global Stats. Our Engineers identified and resolved the issue

Mail delivery delays

none

Mar 3, 01:05 AM→Mar 3, 01:05 AMresolved

Mar 3, 01:05 AM

resolved — Between 4:00pm to 4:30pm PT, some mail delivery were delayed. There was no data loss or API unavailability. Our Engineers identified and resolved the issue.

February 2026

Customers in Argentina Unable to Authenticate Card in Twilio SendGrid

minor

Feb 27, 04:49 PM→Mar 2, 07:06 PMresolved

Mar 2, 07:06 PM

resolved — Our engineers have confirmed this issue is now resolved. Customers in Argentina should now be able to authenticate and add credit cards successfully. If you are located in Argentina and are still exp...

Feb 27, 11:02 PM

monitoring — Our engineering team is continuing to monitor system performance. For customers located in Argentina impacted by this issue, please reach out to our support teams for additional assistance. We will pr...

Feb 27, 10:30 PM

monitoring — Our engineering team is continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.

+5 more updates

SendGrid Email Send Delays (High Latency) – February 26, 2026

minor

Feb 26, 07:23 PM→Feb 26, 07:23 PMresolved

Feb 26, 07:24 PM

resolved — Our engineers have investigated and resolved an issue that caused high latency when sending email through SendGrid. From 8:24 AM PST to 9:15 AM PST on Thursday, February 26, 2026, customers may have ...

Incomplete Advanced Statistics

minor

Feb 11, 06:46 PM→Feb 12, 06:36 PMresolved

Feb 12, 06:36 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.

Feb 12, 02:42 PM

identified — Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information beco...

Feb 12, 11:02 AM

identified — Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information bec...

+7 more updates

Unable to Create Support Ticket from SendGrid Help Center

none

Feb 11, 04:52 PM→Feb 11, 08:33 PMresolved

Feb 11, 08:33 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.

Feb 11, 07:35 PM

monitoring — We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.

Feb 11, 06:43 PM

monitoring — We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.

+2 more updates

Sender Authentication Degraded

minor

Feb 4, 06:12 PM→Feb 4, 06:56 PMresolved

Feb 4, 06:56 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Sender Authentication has been resolved. All services are now operating normally at this time.

Feb 4, 06:40 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Due to a third-party provider, we were experiencing issues with verifying records within Sender Authentication. We will prov...

Feb 4, 06:25 PM

identified — Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

+1 more updates

Advance Stats Data Delay

minor

Feb 2, 07:29 PM→Feb 3, 07:38 PMresolved

Feb 3, 07:38 PM

resolved — Our engineering team identified a processing gap which occurred within the Advanced Stats dataset on January 27, 2026, between 07:00 AM PT and 09:00 AM PT. During this two-hour window, data may be inc...

Feb 3, 03:02 PM

investigating — Our engineering team is actively investigating this issue, and we will provide an update as soon as more information becomes available.

Feb 3, 07:14 AM

investigating — Our engineering team is currently investigating this issue. Since the team is still working to identify the root cause, it may take some additional time to resolve. We will provide the next update in ...

+6 more updates

Retroactive Incident - Marketing Campaigns and API failures

none

Feb 3, 06:49 PM→Feb 3, 06:49 PMresolved

Feb 3, 06:49 PM

resolved — On February 3, 2026 between 10:08 and 10:26AM PT, our engineering team investigated a service disruption that impacted Marketing Campaigns creating Single Sends, Automations, Contact uploads, and API ...

January 2026

Increased Microsoft Inbox Provider Blocks

none

Jan 22, 10:07 PM→Jan 29, 08:08 PMresolved

Jan 29, 08:08 PM

resolved — Our Engineering team has completed monitoring and confirmed that no SendGrid-specific issues remain at this time. Microsoft has acknowledged that some senders may continue to experience elevated throt...

Jan 28, 12:05 AM

monitoring — We have acknowledgment from Microsoft about the change in delivery behavior on their consumer email platform. Microsoft has acknowledged that the behavior is not isolated to SendGrid's environment and...

Jan 27, 11:24 PM

monitoring — Our engineers continue to work with Microsoft and will provide additional details and guidance shortly.

+8 more updates

Gmail Delivery Latency

none

Jan 24, 04:42 PM→Jan 25, 03:00 AMresolved

Jan 25, 03:00 AM

resolved — Our engineers have monitored the fix and confirmed the issue with email delivery to Gmail recipients has been resolved. All services are now operating normally at this time.

Jan 24, 08:43 PM

monitoring — We are observing that email delivery to Gmail recipients is recovering. However, we will continue to monitor the situation closely and await Google’s next official update. Additional updates will be s...

Jan 24, 04:58 PM

monitoring — Gmail has confirmed that their services are currently affected, so we are continuing to monitor the situation closely while awaiting their next official update. We will provide another update as soon ...

+1 more updates

Delayed Event Webhook and Stats

minor

Jan 23, 04:58 PM→Jan 23, 06:13 PMresolved

Jan 23, 06:13 PM

resolved — Our engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time.

Jan 23, 05:10 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Jan 23, 04:58 PM

investigating — Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries. Some customers may experienc...

Microsoft365 (Business or Enterprise)

none

Jan 22, 11:08 PM→Jan 23, 02:45 PMresolved

Jan 23, 02:45 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Microsoft 365 has been resolved. Users can now send or receive emails as normal at this time.

Jan 22, 11:08 PM

investigating — Starting around 10:00 AM PST on January 22nd, our engineers began investigating an issue with users not able to send or receive email through Microsoft 365. Some customers may experience elevated defe...

Unable to Create Support Ticket from SendGrid Console

minor

Jan 20, 08:09 AM→Jan 20, 06:59 PMresolved

Jan 20, 06:59 PM

resolved — Our engineers have monitored the fix and confirmed the issue affecting https://support.sendgrid.com/ has been resolved. All services are now operating normally at this time and users can submit suppor...

Jan 20, 03:51 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Jan 20, 03:44 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.

+4 more updates

Single Send Stats Delayed

minor

Jan 5, 12:12 PM→Jan 5, 02:44 PMresolved

Jan 5, 02:44 PM

resolved — Our engineers have monitored the fix and confirmed the issue with single send stats has been resolved. All services are now operating normally at this time.

Jan 5, 01:23 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Single send stats are populating without a delay again. We will provide another update in 1 hour or as soon as more informat...

Jan 5, 12:58 PM

identified — Our engineers have identified the issue and are currently implementing a fix.

+1 more updates

December 2025

New Marketing Campaigns Contact Writes Are Delayed

minor

Dec 16, 05:19 AM→Dec 16, 06:37 PMresolved

Dec 16, 06:37 PM

resolved — Our engineers have monitored the fix implemented by our third-party vendor and confirmed the issue with contact writes for new marketing campaigns has been resolved. All services are now operating nor...

Dec 16, 05:55 PM

monitoring — The third-party vendor has deployed a fix, and our engineers are actively monitoring system performance. Customers should begin to see improvements, specifically with contact writes for new marketing ...

Dec 16, 04:53 PM

identified — We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.

+8 more updates

SendGrid - Unable to edit existing contact segments.

minor

Dec 9, 11:40 AM→Dec 9, 11:41 PMresolved

Dec 9, 11:41 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time.

Dec 9, 10:59 PM

monitoring — Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.

Dec 9, 08:59 PM

monitoring — Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.

+6 more updates

Encountering errors while attempting to create a support ticket via the SendGrid portal

minor

Dec 5, 04:53 AM→Dec 5, 05:50 AMresolved

Dec 5, 05:50 AM

resolved — Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Dec 5, 05:23 AM

monitoring — Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available

Dec 5, 04:53 AM

investigating — Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an h...

Error creating API Keys & Teammates in SendGrid console

none

Dec 5, 12:03 AM→Dec 5, 12:34 AMresolved

Dec 5, 12:34 AM

resolved — Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.

Dec 5, 12:03 AM

monitoring — Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impa...

Stats Delays Due to Increased Latency and Timeouts

minor

Dec 4, 04:31 AM→Dec 4, 05:23 AMresolved

Dec 4, 05:23 AM

resolved — Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.

Dec 4, 04:31 AM

monitoring — Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies ...

Mail sending delays.

minor

Dec 4, 12:46 AM→Dec 4, 01:09 AMresolved

Dec 4, 01:09 AM

resolved — Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time.

Dec 4, 12:57 AM

monitoring — Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PD...

Dec 4, 12:46 AM

investigating — Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PD...

Global Stats Delayed

minor

Dec 1, 04:24 PM→Dec 2, 03:33 AMresolved

Dec 2, 03:33 AM

resolved — Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.

Dec 2, 02:52 AM

monitoring — Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore. We will provide another update in an hour or as soon as more information...

Dec 1, 07:29 PM

identified — We are continuing to monitor queues. Users will see stats fluctuate between 1 - 2 hour delays.

+3 more updates

November 2025

Minor Delays in Mail Send

minor

Nov 20, 06:56 PM→Nov 21, 07:00 PMresolved

Nov 21, 07:00 PM

resolved — Our engineers have monitored the fix and confirmed that the issue causing minimal intermittent mail-send delays has been fully resolved. All services are now operating normally at this time.

Nov 20, 09:13 PM

monitoring — All latencies remain normal. Our engineers are continuing to monitor system performance to ensure latencies remain normal and will continue to monitor overnight. We will provide another update on Frid...

Nov 20, 08:30 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. All latencies are back to normal. We will provide another update in 1 hour or as soon as more information becomes available.

+2 more updates

Errors loading Legacy Transactional Templates

minor

Nov 19, 08:28 PM→Nov 19, 09:52 PMresolved

Nov 19, 09:52 PM

resolved — Our engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.

Nov 19, 09:21 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.

Nov 19, 09:06 PM

investigating — We are continuing to investigate the issue impacting legacy transactional templates. We will provide an update in 1 hour or as soon as one is available.

+1 more updates

SendGrid Website – Degraded Account Login Functionality

minor

Nov 18, 01:25 PM→Nov 18, 06:20 PMresolved

Nov 18, 06:20 PM

resolved — Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid Login functionality has been resolved. All services are now operating normally at this time.

Nov 18, 05:47 PM

monitoring — We are continuing to monitor Twilio SendGrid Login functionality, and service health checks are indicating stable performance with no new errors observed. Our teams will remain engaged to ensure a ful...

Nov 18, 03:03 PM

monitoring — Twilio SendGrid Login is now restored. Service health monitoring indicates no remaining errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 h...

+2 more updates

Issues completing signup process

none

Nov 5, 11:44 PM→Nov 6, 01:57 AMresolved

Nov 6, 01:57 AM

resolved — Our engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.

Nov 6, 01:41 AM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Nov 6, 12:36 AM

investigating — Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign-up process. Users may experience issues upgrading after completing the required sign up process. This...

+1 more updates

Email Activity Feed delays

none

Nov 5, 08:49 PM→Nov 5, 08:49 PMresolved

Nov 5, 09:01 PM

resolved — Our engineers have investigated and resolved an issue with Email Activity Feed delays. If you queried or exported Email Activity events during the window, please re-run those requests to ensure comple...

August 2025

Errors on Credit Card Addition During Upgrade Process

minor

Aug 21, 02:31 PM→Nov 5, 11:16 PMresolved

Nov 5, 11:16 PM

resolved — This incident has been resolved for the majority of customers. Customers receiving errors on credit card additions during the account upgrade process should contact Twilio Support to implement mitigat...

Sep 3, 07:48 PM

monitoring — This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.

Sep 2, 10:40 PM

monitoring — Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will...

+11 more updates

October 2025

SendGrid Website – General Degraded Functionality

none

Oct 31, 12:38 AM→Oct 31, 02:21 AMresolved

Oct 31, 02:21 AM

resolved — Our engineers have monitored the fix and confirmed that the issue with the SendGrid UI has been resolved. All services are now operating normally.

Oct 31, 01:39 AM

identified — Starting around 17:35 PDT on 3/30/2025 , our engineers began investigating an issue with some modules within the SendGrid UI not loading properly. Customer may experience issues when trying to load so...

Oct 31, 12:38 AM

investigating — We are currently investigating the cause of the issue that is currently affecting some components of the SendGrid dashboard. Mail send is not affected.

Event Webhooks can't be created or edited in the console

minor

Oct 28, 09:17 PM→Oct 28, 11:02 PMresolved

Oct 28, 11:02 PM

resolved — Our engineers have monitored the fix and confirmed the issue with event webhooks has been resolved. All services are now operating normally at this time.

Oct 28, 09:33 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Users can now create & edit event webhooks in the SendGrid console again. We will provide another update in 1 hour or as soo...

Oct 28, 09:17 PM

investigating — Starting around 2:00 pm PDT on 10/28/25, our engineers began investigating an issue with creating & editing event webhooks. Users may not be able to create or edit webhooks via the SendGrid console, b...

Marketing Campaigns Stats Issue

minor

Oct 22, 09:31 PM→Oct 23, 04:06 PMresolved

Oct 23, 04:06 PM

resolved — Our engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved. All metrics are now up-to-date and functioning as expected. M...

Oct 23, 02:32 PM

monitoring — Engineers are continuing to monitor system performance. We will provide another update in 24 hours or as soon as more information becomes available.

Oct 22, 11:45 PM

monitoring — Engineers are continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.

+2 more updates

Twilio SendGrid Service Outage

minor

Oct 20, 10:03 AM→Oct 21, 12:47 AMresolved

Oct 21, 12:47 AM

resolved — Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.

Oct 21, 12:17 AM

monitoring — We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Oct 20, 11:01 PM

monitoring — Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

+10 more updates

Issues With Login on Console and Email Sending

minor

Oct 16, 04:21 PM→Oct 16, 05:04 PMresolved

Oct 16, 05:04 PM

resolved — Our engineers have monitored the fix and confirmed the issue with the SendGrid Console, as well as Mail Send and Marketing Campaigns, has been resolved. All services are now operating normally at this...

Oct 16, 04:54 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Marketing Campaigns have de-queued and are currently being delivered. Customers should no longer be experiencing issues. We ...

Oct 16, 04:43 PM

identified — Engineering has identified the root cause for issues affecting customer logins to the SendGrid Console, API email sending, and Marketing Campaigns. Our team is working through mitigation actions. We’l...

+2 more updates

Missing usage alerts for subuser accounts

none

Oct 13, 07:55 PM→Oct 13, 07:55 PMresolved

Oct 13, 08:10 PM

resolved — Our engineers have investigated and resolved an issue with usage alerts related to subuser accounts. Starting October 2, 11:42 AM PST and until October 13, 12:50 PM PST, administrators of parent accou...

Email Activity Feed Search Criteria Issues

minor

Oct 7, 09:22 PM→Oct 7, 11:06 PMresolved

Oct 7, 11:06 PM

resolved — Our engineers have monitored the fix and confirmed the issue searching the Email Activity Feed has been resolved. All services are now operating normally at this time.

Oct 7, 09:39 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Email Activity Feed searches that include account names are working again. We will provide another update in 1 hour or as so...

Oct 7, 09:22 PM

investigating — Starting around 2 pm PDT on 10/7/2025, our engineers began investigating an issue with the Email Activity Feed. Users may see “No search results” when searches include an account name. This filter i...

Email processing delays

none

Oct 7, 05:11 PM→Oct 7, 05:11 PMresolved

Oct 7, 05:17 PM

resolved — Our engineers have investigated and resolved an issue with email processing delays. From 9:30 AM PST to 10:03 AM PST, some customers may have noticed their emails stuck in Processing status for up to ...

September 2025

v3 Email Activity Feed API Errors

minor

Sep 30, 10:00 PM→Sep 30, 11:30 PMresolved

Sep 30, 11:30 PM

resolved — Our engineers have monitored the fix and confirmed the issue with the v3 Email Activity Feed API Errors has been resolved. All services are now operating normally at this time.

Sep 30, 10:54 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Users should no longer see intermittent 503 errors when calling the v3 Email Activity Feed API endpoints. We will provide an...

Sep 30, 10:00 PM

investigating — Starting around 1:50 PDT on 9/30/2025, our engineers began investigating an issue with the v3 Email Activity Feed API. Users may see intermittent 503 errors when making GET calls to the /v3/messages &...

Increased error rates in Email Activity Feed API endpoint

none

Sep 29, 04:58 PM→Sep 29, 04:58 PMresolved

Sep 29, 05:06 PM

resolved — Our engineers have investigated and resolved issues with GET calls to the endpoint /v3/messages/{msgid}. From 7:24 AM PST until 7:47 AM PST, customers may have experienced up to 50% error rates when u...

Essentials plan users experiencing issue reaching out to Twilio SendGrid Support through Live Chat

minor

Sep 22, 11:42 AM→Sep 22, 08:53 PMresolved

Sep 22, 08:53 PM

resolved — Our engineers have monitored the fix and confirmed the issue with live chat support for paid plan users has been resolved. All services are now operating normally at this time.

Sep 22, 07:16 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Paid plan users that should have access to live chat support should now have the ability to speak with customer support thro...

Sep 22, 07:02 PM

investigating — We are continuing to investigate the issue. Another update will be provided in two hours or as soon as new information is available to share.

+4 more updates

Dynamic Templates Experiencing Unexpected Deletions and Editing Issues

major

Sep 18, 10:22 PM→Sep 19, 01:14 AMresolved

Sep 19, 01:14 AM

resolved — Our engineers have monitored the fix and confirmed the issue with Dynamic Templates has been resolved. All services are now operating normally at this time.

Sep 19, 01:01 AM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Sep 18, 11:41 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

+1 more updates

Payment Methods Experiencing Update Issues

minor

Sep 15, 10:55 PM→Sep 16, 05:50 PMresolved

Sep 16, 05:50 PM

resolved — After monitoring the implemented fix, we have confirmed the issue is resolved and systems are stable. You should now be able to update your payment method successfully. If you have any questions or en...

Sep 16, 08:01 AM

monitoring — A fix has been implemented and we are monitoring the results. Please try updating your payment method again, and let us know if you continue to experience any difficulties.

Sep 16, 07:59 AM

identified — The issue has been resolved. Please try updating your payment method again, and let us know if you continue to experience any difficulties.

+5 more updates

Scheduled Sends Experiencing Errors

minor

Sep 15, 07:24 PM→Sep 15, 08:58 PMresolved

Sep 15, 08:58 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Scheduled Sends has been resolved. All services are now operating normally at this time.

Sep 15, 07:53 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Scheduled sends should be performing as expected. We will provide another update in an hour or as soon as more information b...

Sep 15, 07:24 PM

investigating — Starting around 12:13pm PST on September 15th, our engineers began investigating an issue with Scheduled Sends. Customers that attempted to create or update scheduled sends after Sept 13th may have ex...

Marketing Campaigns: Single Sends are Unable to Send

major

Sep 11, 10:56 PM→Sep 12, 01:49 AMresolved

Sep 12, 01:49 AM

resolved — Our engineers have monitored the fix and confirmed the issue with Single Sends has been resolved. All services are now operating normally at this time.

Sep 12, 12:45 AM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Sep 11, 11:52 PM

identified — Our engineers have identified the issue and are working toward a fix. New Single Sends should no longer be impacted by this issue. We will provide another update in hour or as soon as more information...

+1 more updates

Increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages

none

Sep 7, 06:03 AM→Sep 7, 07:25 AMresolved

Sep 7, 07:25 AM

resolved — Our engineers have monitored the fix and confirmed the issue with increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages has been resolved. All services are now operating normal...

Sep 7, 06:40 AM

monitoring — Our engineers have implemented a fix and are monitoring system performance.

Sep 7, 06:21 AM

investigating — We are continuing to investigate this issue.

+1 more updates

Issue Impacting Access to Marketing Campaigns

major

Sep 4, 06:05 PM→Sep 4, 08:04 PMresolved

Sep 4, 08:04 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.

Sep 4, 06:52 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Sep 4, 06:36 PM

identified — Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access any Marketing Campaigns pages or Dynami...

+2 more updates

Errors for SendGrid Configuration APIs

none

Sep 4, 07:00 PM→Sep 4, 07:00 PMresolved

Sep 4, 07:04 PM

resolved — Between 11:00am to around 11:36am Pacific Time on September 4th, customers may have experienced timeout errors for all SendGrid configuration API endpoints, but this does not include Mail Send. This i...

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