How often does SendGrid have outages?

SendGrid has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/sendgrid for the complete outage history with timelines and resolution details.

What was the last SendGrid outage?

The most recent SendGrid incident was "A2P 10DLC Campaign Statuses Remaining 'In Review'" on September 18, 2026. It was classified as minor impact and is currently resolved.

SendGrid Outage History

50 incidents reported. Data sourced from the official SendGrid status page.

Total Incidents

Major/Critical

Minor

Resolved

September 2026

A2P 10DLC Campaign Statuses Remaining 'In Review'

minor

Sep 18, 09:34 PM→Sep 19, 12:06 AMresolved

Sep 19, 12:06 AM

resolved — The issue impacting campaign review statuses has been resolved and A2P 10DLC campaign status is operating normally at this time.

Sep 18, 11:36 PM

monitoring — We have implemented a fix and A2P 10DLC campaign statuses are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more in...

Sep 18, 10:30 PM

investigating — We are investigating an issue with A2P 10DLC campaign statuses. At this time A2P 10DLC status may remain stuck in the 'In Review' status longer than normal. We expect to provide another update in 2 ho...

+1 more updates

Delays with Phone Number Registration to A2P 10DLC

minor

Sep 18, 07:21 PM→Sep 19, 12:00 AMresolved

Sep 19, 12:00 AM

resolved — The delays have been resolved and phone number registration to A2P 10DLC campaigns is operating normally at this time.

Sep 18, 11:00 PM

monitoring — Phone number registration to A2P 10DLC campaigns is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information beco...

Sep 18, 10:02 PM

identified — Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and we have deployed a fix. At this time we are seeing recovery, but customers may still experience ...

+4 more updates

SMS Delivery Delays from Twilio to Algar Telecom (CTBC) Brazil

minor

Sep 18, 12:35 PM→Sep 18, 11:00 PMresolved

Sep 18, 11:00 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil is operating normally.

Sep 18, 09:50 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon...

Sep 18, 07:50 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as mor...

+4 more updates

SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Orange Democratic Republic of the Congo

minor

Sep 18, 09:21 PM→Sep 18, 10:43 PMresolved

Sep 18, 10:43 PM

resolved — Twilio customers are still experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is active...

Sep 18, 10:24 PM

identified — Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified t...

Sep 18, 09:23 PM

+1 more updates

SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines

minor

Sep 18, 09:52 AM→Sep 18, 07:58 PMresolved

Sep 18, 07:58 PM

resolved — The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.

Sep 18, 03:57 PM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours...

Sep 18, 01:56 PM

+3 more updates

SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo Democratic Republic of the Congo

minor

Sep 18, 07:14 PMidentified

Sep 19, 02:21 AM

identified — Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Ou...

Sep 18, 10:40 PM

identified — Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange networks subscribers in Democratic Republic of t...

Sep 18, 10:15 PM

+3 more updates

SMS Delivery Delays from Twilio to DU and Etisalat United Arab Emirates

minor

Sep 18, 09:48 AM→Sep 18, 04:12 PMresolved

Sep 18, 04:12 PM

resolved — The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.

Sep 18, 04:08 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hou...

Sep 18, 02:05 PM

+3 more updates

SMS Delivery Receipt Delays from Twilio to Ufone Pakistan

minor

Sep 18, 09:23 AM→Sep 18, 04:03 PMresolved

Sep 18, 04:03 PM

resolved — The incident has been resolved and SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan are operating normally.

Sep 18, 02:00 PM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as ...

Sep 18, 12:32 PM

identified — Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message d...

+3 more updates

User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada

minor

Sep 18, 01:45 AM→Sep 18, 07:38 AMresolved

Sep 18, 07:38 AM

resolved — The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.

Sep 18, 05:36 AM

monitoring — We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or ...

Sep 18, 03:28 AM

identified — Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We w...

+2 more updates

SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo

minor

Sep 17, 06:36 PM→Sep 18, 04:39 AMresolved

Sep 18, 04:39 AM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo is operating normally.

Sep 18, 12:37 AM

monitoring — We have observed a recovery in SMS delivery from Twilio Long Codes to Orange and Tigo network subscribers in the Congo and are monitoring service stability. We will provide another update in 4 hours o...

Sep 17, 10:37 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will ...

+4 more updates

MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada

minor

Sep 16, 03:44 PM→Sep 18, 03:18 AMresolved

Sep 18, 03:18 AM

resolved — The incident has been resolved and MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada is operating normally.

Sep 18, 12:15 AM

monitoring — We have observed a recovery in MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 4 hours or a...

Sep 17, 10:14 PM

+6 more updates

Twilio Console Issue

minor

Sep 16, 06:19 PM→Sep 17, 08:57 PMresolved

Sep 17, 08:57 PM

resolved — Incident related to the Twilio Console users having degraded experience while creating/viewing Restricted API Keys and Oauth Applicationhas been resolved and it is operating normally at this time.

Sep 17, 01:11 PM

identified — Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted A...

Sep 17, 09:42 AM

+5 more updates

MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Sep 17, 03:11 PM→Sep 17, 08:25 PMresolved

Sep 17, 08:25 PM

resolved — The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.

Sep 17, 05:53 PM

monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide a...

Sep 17, 04:12 PM

investigating — Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this...

+1 more updates

MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States

minor

Sep 16, 11:29 PM→Sep 17, 07:57 PMresolved

Sep 17, 07:57 PM

resolved — The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States is operating normally.

Sep 17, 03:53 PM

monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 2...

Sep 17, 03:04 PM

identified — Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue....

+6 more updates

User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

minor

Sep 17, 09:14 AM→Sep 17, 04:28 PMresolved

Sep 17, 04:28 PM

resolved — The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.

Sep 17, 04:24 PM

monitoring — We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 4 hours or a...

Sep 17, 02:23 PM

+3 more updates

SMS Delivery Delays from Twilio to H3G United Kingdom

minor

Sep 17, 09:43 AM→Sep 17, 04:20 PMresolved

Sep 17, 04:20 PM

resolved — The incident has been resolved and SMS delivery from Twilio to H3G network subscribers in the United Kingdom is operating normally.

Sep 17, 02:16 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as m...

Sep 17, 12:49 PM

investigating — Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in ...

+2 more updates

503 Errors When Calling Comms-API

none

Sep 17, 03:57 PM→Sep 17, 03:57 PMresolved

Sep 17, 03:57 PM

resolved — Starting on 2026-09-16 ~19:00 UTC customers were experiencing 503 errors while calling comms-api messages endpoints. 128 requests took 1 minute and eventually got failed by the timeout. After 19:30 th...

MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia

minor

Sep 17, 10:19 AM→Sep 17, 02:28 PMresolved

Sep 17, 02:28 PM

resolved — The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.

Sep 17, 12:26 PM

monitoring — We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon ...

Sep 17, 11:26 AM

identified — Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to r...

+1 more updates

SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong

minor

Sep 16, 04:03 PM→Sep 17, 11:59 AMresolved

Sep 17, 11:59 AM

resolved — The incident has been resolved and SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong is operating normally.

Sep 17, 07:57 AM

monitoring — We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or a...

Sep 17, 05:52 AM

+7 more updates

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines

minor

Sep 16, 07:36 PM→Sep 17, 06:53 AMresolved

Sep 17, 06:53 AM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.

Sep 17, 04:52 AM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines and are monitoring service stability. We will...

Sep 17, 03:01 AM

identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cau...

+4 more updates

SMS Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan

minor

Sep 16, 06:57 PM→Sep 16, 10:22 PMresolved

Sep 16, 10:22 PM

resolved — The incident has been resolved and SMS delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan are operating normally.

Sep 16, 08:22 PM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as...

Sep 16, 07:20 PM

identified — Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. ...

+2 more updates

SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo

minor

Sep 16, 04:28 PM→Sep 16, 08:00 PMresolved

Sep 16, 08:00 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo is operating normally.

Sep 16, 05:59 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hour...

Sep 16, 05:42 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the...

+2 more updates

SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello Cambodia

minor

Sep 15, 05:08 PM→Sep 16, 05:10 PMresolved

Sep 16, 05:10 PM

resolved — The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia is operating normally.

Sep 16, 03:07 PM

monitoring — We have observed a recovery in SMS delivery from Twilio Long Codes to Smart Axiata/Hello network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours...

Sep 16, 08:24 AM

identified — Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, ...

+5 more updates

SMS Delivery Delays from Twilio to Airtel India

minor

Sep 16, 09:40 AM→Sep 16, 02:38 PMresolved

Sep 16, 02:38 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.

Sep 16, 12:55 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more inform...

Sep 16, 12:53 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide ano...

+3 more updates

SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru

minor

Sep 16, 07:07 AM→Sep 16, 01:16 PMresolved

Sep 16, 01:16 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru is operating normally.

Sep 16, 11:14 AM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another upda...

Sep 16, 09:11 AM

identified — Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working ...

+2 more updates

SMS Delivery Delays from Twilio to Etisalat Egypt

minor

Sep 16, 06:15 AM→Sep 16, 12:36 PMresolved

Sep 16, 12:36 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.

Sep 16, 10:35 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more info...

Sep 16, 08:33 AM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide a...

+5 more updates

SMS Delivery Delays from Twilio to Tigo Paraguay

minor

Sep 16, 04:49 AM→Sep 16, 11:16 AMresolved

Sep 16, 11:16 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Paraguay is operating normally.

Sep 16, 08:27 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 4 hours or as soon as more infor...

Sep 16, 06:26 AM

+2 more updates

Missing Data in Voice Insights / Console Subaccount Rollup

minor

Sep 15, 03:51 AM→Sep 16, 10:49 AMresolved

Sep 16, 10:49 AM

resolved — The Subaccount Rollup view in the Voice Insights Console is now fully restored and displaying both new and backfilled historical data as expected. This incident is now resolved.

Sep 16, 10:19 AM

monitoring — The Subaccount Rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. We are currently moving this issue to Monitoring. We will provide our next update...

Sep 15, 06:20 PM

identified — The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that ...

+6 more updates

SMS Delivery Failures from Twilio to Vivo Brazil

minor

Sep 16, 03:32 AM→Sep 16, 09:44 AMresolved

Sep 16, 09:44 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Vivo network subscribers in Brazil is operating normally.

Sep 16, 07:26 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more informa...

Sep 16, 05:21 AM

+2 more updates

MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada

minor

Sep 16, 02:43 AM→Sep 16, 07:33 AMresolved

Sep 16, 07:33 AM

resolved — The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada is operating normally.

Sep 16, 05:32 AM

monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide anothe...

Sep 16, 03:45 AM

investigating — Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue....

+1 more updates

Inbound SIP Calls With OPUS Codec Only Blocked

none

Sep 15, 08:09 PM→Sep 15, 11:00 PMresolved

Sep 15, 11:00 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Twilio Programmable Voice SIP interfaces and OPUS code has been resolved. All services are now operating normally at this time.

Sep 15, 09:54 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

Sep 15, 08:09 PM

monitoring — We have identified an issue with some calls made to Twilio using Programmable Voice SIP interfaces and OPUS codec may unexpectedly be rejected. Customers would see a SIP 488 responses for those reques...

SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada

minor

Sep 15, 05:56 PM→Sep 15, 10:12 PMresolved

Sep 15, 10:12 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada is operating normally.

Sep 15, 08:24 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hour...

Sep 15, 07:33 PM

identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to reso...

+3 more updates

SMS Delivery Failures from a Subset of Twilio Long Codes to Bouygues Telecom France

minor

Sep 12, 10:08 PM→Sep 15, 07:28 PMresolved

Sep 15, 07:28 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France is operating normally.

Sep 15, 05:25 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in...

Sep 15, 03:23 PM

identified — Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to re...

+8 more updates

Pages Not Accessible in Twilio Console

minor

Sep 15, 03:21 PM→Sep 15, 07:18 PMresolved

Sep 15, 07:18 PM

resolved — Our engineers have monitored the fix and confirmed the issue with the Notify - Services and Mobile Push Credentials pages in Console has been resolved. All services are now operating normally at this ...

Sep 15, 06:15 PM

monitoring — Services and Mobile Push Credentials pages in Console and are working right now. We'll monitor for 2 hours.

Sep 15, 04:22 PM

investigating — We have identified the cause of the loading issue on the Notify - Services and Mobile Push Credentials pages in Console and are currently working on deploying a fix. We'll provide an update in 2 hours...

+2 more updates

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru

minor

Sep 15, 03:26 PM→Sep 15, 07:10 PMresolved

Sep 15, 07:10 PM

resolved — The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru are operating normally.

Sep 15, 06:23 PM

monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another updat...

Sep 15, 04:23 PM

monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as so...

+2 more updates

Video Room Settings Not Loading

minor

Sep 15, 03:38 PM→Sep 15, 05:06 PMresolved

Sep 15, 05:06 PM

resolved — Users should now be able to load the Video Room Settings page in Console normally. Incident resolved.

Sep 15, 04:40 PM

monitoring — A fix has been deployed and we are currently monitoring the results. Users should now be able to load the Video Room Settings page in Console normally. We'll monitor this for 30 minutes.

Sep 15, 04:38 PM

investigating — We have identified the cause of the loading issue on the Video Room Settings page in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more informa...

+1 more updates

Voice Call Failures Between Twilio Germany Phone Numbers and Multiple Networks in Germany

minor

Sep 15, 07:40 AM→Sep 15, 04:15 PMresolved

Sep 15, 04:15 PM

resolved — The incident has been resolved and voice calls between Twilio Germany Phone Numbers and network subscribers on affected networks in Germany are operating normally.

Sep 15, 02:13 PM

monitoring — We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide anothe...

Sep 15, 10:49 AM

investigating — Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue...

+2 more updates

SMS Delivery Delays from Twilio to Orange Belgium

minor

Sep 15, 11:44 AM→Sep 15, 03:58 PMresolved

Sep 15, 03:58 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Belgium is operating normally.

Sep 15, 01:53 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more info...

Sep 15, 12:51 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide a...

+2 more updates

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States

minor

Sep 14, 09:25 PM→Sep 15, 09:09 AMresolved

Sep 15, 09:09 AM

resolved — The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.

Sep 15, 04:27 AM

identified — Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is wor...

Sep 15, 12:27 AM

+2 more updates

Voice Call Failures and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Argentina

minor

Sep 14, 04:00 PM→Sep 15, 04:47 AMresolved

Sep 15, 04:47 AM

resolved — The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers in Argentina are operating normally.

Sep 15, 03:55 AM

monitoring — We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina and are monitoring service stability. We will provide anot...

Sep 14, 11:14 PM

identified — Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has i...

+5 more updates

SMS Delivery Receipt Delays from Twilio to MTN Swaziland

minor

Sep 15, 12:31 AM→Sep 15, 04:44 AMresolved

Sep 15, 04:44 AM

resolved — The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Swaziland are operating normally.

Sep 15, 03:57 AM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Swaziland and are monitoring service stability. We will provide another update in 4 hours or as soon as m...

Sep 15, 01:56 AM

+2 more updates

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

minor

Sep 14, 01:58 PM→Sep 15, 02:43 AMresolved

Sep 15, 02:43 AM

resolved — The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.

Sep 15, 12:05 AM

monitoring — We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon a...

Sep 14, 10:05 PM

+4 more updates

SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia

minor

Sep 14, 03:51 PM→Sep 14, 10:56 PMresolved

Sep 14, 10:56 PM

resolved — The incident has been resolved and SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia is operating normally.

Sep 14, 07:07 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will pro...

Sep 14, 04:59 PM

+2 more updates

Comms API retry failing intermittently

none

Sep 14, 08:00 PM→Sep 14, 08:00 PMresolved

Sep 14, 08:02 PM

resolved — Starting on 09/08/2026, 03:58:00 Pm Utc Twilio Customers Experienced Retryable Message Being Skipped in Production Intermittently. The Issue Was Resolved on 09/14/2026, 07:33:00 Pm

Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Iraq

minor

Sep 14, 09:48 AM→Sep 14, 05:27 PMresolved

Sep 14, 05:27 PM

resolved — The incident has been resolved and voice calls from a subset of Twilio United States Phone Numbers to network subscribers in Iraq are operating normally.

Sep 14, 03:24 PM

monitoring — We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq and are monitoring service stability. We will provide anothe...

Sep 14, 03:22 PM

identified — Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team has identified the cause, and is wor...

+3 more updates

SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil

minor

Sep 14, 08:34 AM→Sep 14, 03:38 PMresolved

Sep 14, 03:38 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.

Sep 14, 03:37 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or...

Sep 14, 03:37 PM

identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the iss...

+4 more updates

Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML

minor

Sep 12, 09:25 PM→Sep 13, 12:12 AMresolved

Sep 13, 12:12 AM

resolved — We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products when using the Deepgram model. This incident has been resolved.

Sep 12, 11:12 PM

monitoring — We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ens...

Sep 12, 10:12 PM

identified — Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products using the Deepgram model. Customers experienc...

+2 more updates

SMS Delivery Delays from Twilio Short Codes and Long Codes to Liberty Puerto Rico

minor

Sep 11, 08:37 PM→Sep 12, 06:18 AMresolved

Sep 12, 06:18 AM

resolved — The incident has been resolved and SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico is operating normally.

Sep 12, 04:17 AM

monitoring — We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in...

Sep 12, 03:11 AM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to reso...

+5 more updates

Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong

minor

Sep 12, 12:16 AMidentified

Sep 19, 07:40 AM

identified — Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the iss...

Sep 18, 07:34 AM

Sep 17, 07:34 AM

+10 more updates

SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries Across Europe and the Middle East

minor

Sep 11, 12:53 PM→Sep 11, 07:03 PMresolved

Sep 11, 07:03 PM

resolved — The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries across Europe and the Middle East is operating normally.

Sep 11, 04:55 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa and are monitoring service stabilit...

Sep 11, 04:35 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identifi...

+3 more updates

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