How often does SendGrid have outages?

SendGrid has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/sendgrid for the complete outage history with timelines and resolution details.

What was the last SendGrid outage?

The most recent SendGrid incident was "SMS Delivery Delays from Twilio Short Codes to Multiple Networks in United States" on September 9, 2026. It was classified as minor impact and is currently identified.

SendGrid Outage History

50 incidents reported. Data sourced from the official SendGrid status page.

Total Incidents

Major/Critical

Minor

Resolved

September 2026

SMS Delivery Delays from Twilio Short Codes to Multiple Networks in United States

minor

Sep 9, 12:34 PMidentified

Sep 9, 12:41 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to ...

Sep 9, 12:34 PM

investigating — Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We wil...

New Twilio Console – Voice 'Try It Out' Service Interruption

minor

Sep 9, 11:47 AMmonitoring

Sep 9, 12:21 PM

monitoring — We have started seeing recovery for the issue affecting the Voice 'Try It Out' feature in the New Twilio Console. We will continue to monitor the system until full recovery is confirmed. We expect to ...

Sep 9, 11:47 AM

identified — We have identified an issue with the Voice 'Try It Out' feature in New Twilio Console, where users may encounter errors when testing voice functionality. Our team is investigating the root cause, and ...

SMS Delivery Delays from Twilio to Pelephone Israel

minor

Sep 9, 02:50 AM→Sep 9, 08:08 AMresolved

Sep 9, 08:08 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Pelephone network subscribers in Israel is operating normally.

Sep 9, 05:54 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more in...

Sep 9, 03:58 AM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide...

+2 more updates

Voice Call Failures from Twilio Phone Numbers to Argentina

minor

Sep 8, 08:29 PM→Sep 9, 05:42 AMresolved

Sep 9, 05:42 AM

resolved — The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Argentina are operating normally.

Sep 9, 04:51 AM

monitoring — We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as m...

Sep 9, 02:13 AM

identified — Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will ...

+4 more updates

SMS Delivery Delays from a Subset of Twilio Short Codes to C-spire and Dish United States

minor

Sep 8, 08:34 PM→Sep 8, 11:25 PMresolved

Sep 8, 11:25 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States is operating normally.

Sep 8, 09:19 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States and are monitoring service stability. We will provide anoth...

Sep 8, 09:10 PM

identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States. Our team has identified the cause, and is wor...

+1 more updates

SMS Delivery Receipt Delays from Twilio to Safaricom Kenya

minor

Sep 8, 07:31 PM→Sep 8, 09:52 PMresolved

Sep 8, 09:52 PM

resolved — The incident has been resolved and SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya are operating normally.

Sep 8, 08:55 PM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as...

Sep 8, 07:54 PM

identified — Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. Message ...

+1 more updates

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Nex-Tech Wireless United States

minor

Sep 7, 10:19 PM→Sep 8, 08:34 PMresolved

Sep 8, 08:34 PM

resolved — The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States are operating normally.

Sep 8, 07:39 PM

monitoring — We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States and are monitoring service stability. We will prov...

Sep 8, 05:39 PM

+7 more updates

SMS Delivery Delays from Twilio to Megafon Tajikistan

minor

Sep 8, 08:40 AM→Sep 8, 08:08 PMresolved

Sep 8, 08:08 PM

resolved — The incident has been resolved and SMS delivery from Twilio to Megafon network subscribers in Tajikistan is operating normally.

Sep 8, 05:06 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more ...

Sep 8, 04:22 PM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provi...

+5 more updates

SMS Delivery Failures from a Subset of Twilio Long Codes to Multiple Networks in France

minor

Sep 8, 03:56 PM→Sep 8, 06:23 PMresolved

Sep 8, 06:23 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in France is operating normally.

Sep 8, 05:15 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in France and are monitoring service stability. We will provide another updat...

Sep 8, 05:02 PM

identified — Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working t...

+2 more updates

Twilio Messaging Services Was Degraded

none

Sep 8, 05:27 PM→Sep 8, 05:39 PMresolved

Sep 8, 05:39 PM

resolved — Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that con...

Sep 8, 05:27 PM

monitoring — Our engineers are currently investigating the customer impact of a retroactive issue with Messaging. We will follow up and provide customer impact details within 2 hours.

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone Italy

minor

Sep 8, 04:16 PMmonitoring

Sep 9, 10:07 AM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provi...

Sep 9, 02:07 AM

Sep 8, 10:06 PM

+4 more updates

Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany

minor

Sep 8, 10:08 AM→Sep 8, 02:12 PMresolved

Sep 8, 02:12 PM

resolved — The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.

Sep 8, 12:36 PM

monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as...

Sep 8, 11:09 AM

identified — Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to ...

+1 more updates

SMS Delivery Delays from Twilio to Tigo Honduras

minor

Sep 8, 07:36 AM→Sep 8, 08:18 AMresolved

Sep 8, 08:18 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.

Sep 8, 08:17 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more infor...

Sep 8, 08:17 AM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide an...

+1 more updates

SMS Delivery Delays from Twilio to AT&T Mexico

minor

Sep 8, 12:54 AM→Sep 8, 07:24 AMresolved

Sep 8, 07:24 AM

resolved — The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.

Sep 8, 05:17 AM

monitoring — We have observed a recovery in SMS delivery delays from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more ...

Sep 8, 03:57 AM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the issue. We will provide another update in 4 hours or as soon as m...

+4 more updates

MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Sep 7, 05:55 AM→Sep 7, 11:07 PMresolved

Sep 7, 11:07 PM

resolved — The incident has been resolved and MMS delivery between a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Sep 7, 09:01 PM

monitoring — We have observed a recovery and determined that this incident impacted delivery failures from US subscribers to a subset of Twilio shortcodes, as well as delivery receipt failures from a subset of Twi...

Sep 7, 08:06 PM

identified — Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the ...

+6 more updates

MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to GCI United States

minor

Sep 3, 12:54 AM→Sep 7, 09:59 PMresolved

Sep 7, 09:59 PM

resolved — The incident has been resolved and MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States are operating normally.

Sep 7, 04:11 AM

monitoring — We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another up...

Sep 6, 12:11 PM

+22 more updates

Automated Alert: No Customer Impact

none

Sep 7, 07:56 PM→Sep 7, 08:22 PMresolved

Sep 7, 08:22 PM

resolved — We have fully investigated the potential issue with Status-Callback Service triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operati...

Sep 7, 07:56 PM

investigating — Our monitoring systems have detected a potential issue with Status-Callback Service. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

SMS Delivery Delays and Failures from Twilio Phone Numbers to Robi Bangladesh

minor

Sep 7, 08:53 AM→Sep 7, 07:37 PMresolved

Sep 7, 07:37 PM

resolved — The incident has been resolved and SMS delivery from Twilio Phone Numbers to Robi network subscribers in Bangladesh is operating normally.

Sep 7, 04:02 PM

monitoring — We have observed a recovery in SMS delivery from Twilio Phone Numbers to Robi network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as so...

Sep 7, 01:48 PM

monitoring — We have observed a recovery in SMS Delivery Delays and Failures from Twilio Numbers to Robi Network in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as ...

+3 more updates

SMS Delivery Delays from Twilio to MTN Congo

minor

Sep 7, 06:35 AM→Sep 7, 01:18 PMresolved

Sep 7, 01:18 PM

resolved — This Incident has been resolved as observed metrics recovered and stable for SMS delivery from Twilio to MTN network subscribers in Congo

Sep 7, 11:43 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more informati...

Sep 7, 09:37 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more infor...

+3 more updates

SMS Delivery Delays and Failures from Twilio to Telefonica Spain

minor

Sep 7, 07:34 AM→Sep 7, 10:09 AMresolved

Sep 7, 10:09 AM

resolved — This Incident has been resolved as we observed recovery and stablity in SMS Delivery Delays and Failures from Twilio to Telefonica Network in Spain.

Sep 7, 08:03 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more in...

Sep 7, 07:34 AM

investigating — Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telefonica network subscribers in Spain. Our team is actively investigating this issue. We will provide another upd...

SMS Delivery Receipt Delays from Twilio to Mauritel Mauritania

minor

Sep 5, 10:33 PM→Sep 6, 08:05 PMresolved

Sep 6, 08:05 PM

resolved — The incident has been resolved and SMS delivery receipts from Twilio to Mauritel network subscribers in Mauritania are operating normally.

Sep 6, 04:03 PM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 4 hours or as soo...

Sep 6, 02:02 PM

+6 more updates

Voice Call Failures from a Subset of Twilio Phone Numbers to Switzerland

minor

Sep 4, 08:55 PM→Sep 5, 10:04 PMresolved

Sep 5, 10:04 PM

resolved — The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland are operating normally.

Sep 5, 09:40 PM

monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 8 hours o...

Sep 5, 05:34 PM

+9 more updates

SMS Delivery Delays and Failures from Twilio to Africell and Qcell Gambia

minor

Sep 4, 03:35 AM→Sep 5, 08:58 PMresolved

Sep 5, 08:58 PM

resolved — The incident has been resolved, SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia is operating normally.

Sep 5, 04:43 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as so...

Sep 5, 02:42 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more in...

+14 more updates

SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in India

minor

Sep 5, 06:57 PM→Sep 5, 08:46 PMresolved

Sep 5, 08:46 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in India is operating normally.

Sep 5, 07:16 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another updat...

Sep 5, 07:12 PM

monitoring — Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We w...

+2 more updates

User Authentication Identity Gateway API Failure Increase for Pacificeast in United States

minor

Sep 5, 09:46 AM→Sep 5, 02:27 PMresolved

Sep 5, 02:27 PM

resolved — The incident has been resolved and User Authentication Identity Gateway API failure increase for Pacificeast in the United States is operating normally.

Sep 5, 12:44 PM

monitoring — We have observed a recovery in User Authentication Identity Gateway API failure increase for Pacificeast in the United States and are monitoring service stability. We will provide another update in 2 ...

Sep 5, 10:48 AM

investigating — Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide anot...

+1 more updates

Multiple delivery failures when sending emails to Microsoft or MS based recipients

maintenance

Sep 4, 11:40 AM→Sep 4, 06:56 PMresolved

Sep 4, 06:56 PM

resolved — Our engineers have monitored the issue and confirmed the issue with email deliveries to Microsoft has recovered to normal levels. All services are now operating normally at this time.

Sep 4, 05:53 PM

monitoring — We are continuing to seeing a recovery in our services for customer sending to Microsoft and MS 365 supported recipients, and we'll continue to monitor. Microsoft has acknowledged this issue here: htt...

Sep 4, 03:21 PM

+3 more updates

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States

minor

Sep 4, 01:27 PM→Sep 4, 05:17 PMresolved

Sep 4, 05:17 PM

resolved — The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States are operating normally.

Sep 4, 03:10 PM

monitoring — We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide anot...

Sep 4, 02:28 PM

identified — Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is wor...

+1 more updates

SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to Vivo and Claro Brazil

minor

Sep 4, 06:40 AM→Sep 4, 04:03 PMresolved

Sep 4, 04:03 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil is operating normally.

Sep 4, 02:01 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2...

Sep 4, 12:29 PM

identified — Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team has identified the cause, and is work...

+3 more updates

SMS Delivery Receipt Delays from Twilio to Three United Kingdom

minor

Sep 2, 11:58 AM→Sep 4, 03:30 PMresolved

Sep 4, 03:30 PM

resolved — The incident has been resolved and SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom are operating normally.

Sep 4, 05:59 AM

monitoring — We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or ...

Sep 4, 05:35 AM

monitoring — We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another u...

+14 more updates

SMS Delivery Delays from Twilio to MobiFone Vietnam

minor

Sep 4, 09:57 AM→Sep 4, 02:55 PMresolved

Sep 4, 02:55 PM

resolved — The incident has been resolved and SMS delivery from Twilio to MobiFone network subscribers in Vietnam is operating normally.

Sep 4, 01:01 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to MobiFone network subscribers in Viet Nam and are monitoring service stability. We will provide another update in 4 hours or as soon as more i...

Sep 4, 11:01 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to MobiFone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more in...

+1 more updates

MMS Delivery Delays from a Subset of Australia Subscribers to Twilio Australia Phone Numbers

minor

Sep 4, 09:43 AMinvestigating

Sep 7, 07:09 PM

investigating — Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resol...

Sep 6, 06:24 PM

investigating — Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. W...

Sep 5, 06:23 PM

investigating — Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will pro...

+5 more updates

Intermittent Delays and Failures in Message Delivery

minor

Sep 3, 09:36 PM→Sep 4, 12:10 AMresolved

Sep 4, 12:10 AM

resolved — Delivery delays and failures have been resolved and message delivery is operating normally at this time.

Sep 3, 11:42 PM

monitoring — We are seeing recovery and message delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becom...

Sep 3, 11:12 PM

+6 more updates

Registration Notification Issues

none

Sep 3, 06:54 PM→Sep 3, 07:21 PMresolved

Sep 3, 07:21 PM

resolved — We have fully investigated the registration notification issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Sep 3, 06:54 PM

investigating — Our monitoring systems have detected a potential issue with proper triggering of registration notifications. Our engineers have been alerted and are investigating. We will provide an update when we ha...

Retroactive Incident: Twilio Personalized Support Phone Line Affected

none

Sep 3, 06:20 PM→Sep 3, 06:20 PMresolved

Sep 3, 06:20 PM

resolved — Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Stud...

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Telecom Brazil

minor

Sep 2, 09:05 PM→Sep 3, 02:22 PMresolved

Sep 3, 02:22 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil is operating normally.

Sep 3, 12:21 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2...

Sep 3, 04:18 AM

identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolv...

+4 more updates

SMS Delivery Delays from Twilio Long Codes to Multiple Networks in Netherlands

minor

Sep 1, 11:08 AM→Sep 3, 02:04 PMresolved

Sep 3, 02:04 PM

resolved — The incident has been resolved and SMS delivery from Twilio Long Codes to network subscribers on affected networks in the Netherlands is operating normally.

Sep 3, 12:46 PM

monitoring — We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update i...

Sep 3, 04:45 AM

+10 more updates

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe

minor

Sep 3, 10:01 AM→Sep 3, 01:53 PMresolved

Sep 3, 01:53 PM

resolved — The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.

Sep 3, 01:52 PM

monitoring — We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another up...

Sep 3, 11:52 AM

+3 more updates

SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil

minor

Sep 2, 09:59 AM→Sep 3, 10:06 AMresolved

Sep 3, 10:06 AM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.

Sep 3, 06:00 AM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or...

Sep 3, 03:57 AM

+7 more updates

SMS Delivery Delays from Twilio to Cellcom Israel

minor

Sep 3, 06:35 AM→Sep 3, 08:42 AMresolved

Sep 3, 08:42 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.

Sep 3, 06:41 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more info...

Sep 3, 06:38 AM

identified — Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide a...

+1 more updates

RCS Sender Registration Submission Issues in the United States

minor

Sep 2, 10:17 PM→Sep 3, 02:41 AMresolved

Sep 3, 02:41 AM

resolved — We have monitored and resolved the issue with RCS sender registration submission in the United States. All services are now operating normally at this time.

Sep 3, 02:36 AM

monitoring — We have mitigated the issue and are monitoring system performance. US registration submissions are now being accepted, and customers can continue the final Submit step for their sender registration in...

Sep 3, 12:35 AM

monitoring — We have mitigated the issue and are monitoring system performance. Customers can now continue submitting RCS registrations in the Console. We will provide another update in 2 hours or as soon as more...

+2 more updates

Unable to Login to Console

minor

Sep 3, 12:56 AM→Sep 3, 02:07 AMresolved

Sep 3, 02:07 AM

resolved — We are no longer experiencing issues when the customers are logging in to the Twilio console. This incident has been resolved.

Sep 3, 01:56 AM

monitoring — We are observing a recovery for the issue where the customers were unable to login to the Twilio console. We expect to provide another update in 30 mins.

Sep 3, 01:17 AM

investigating — We are still investigating an issue where Customers are unable to login to the Twilio console. We expect to provide another update in 1 hour or as soon as more information becomes available.

+1 more updates

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

minor

Sep 2, 08:49 AM→Sep 2, 08:09 PMresolved

Sep 2, 08:09 PM

resolved — The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

Sep 2, 04:06 PM

monitoring — We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as ...

Sep 2, 02:00 PM

+4 more updates

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Sep 2, 11:13 AM→Sep 2, 02:22 PMresolved

Sep 2, 02:22 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Sep 2, 12:20 PM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide a...

Sep 2, 11:13 AM

identified — Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is...

SMS Delivery Delays from Twilio to Multiple Networks in Spain

minor

Sep 2, 10:18 AM→Sep 2, 02:12 PMresolved

Sep 2, 02:12 PM

resolved — The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.

Sep 2, 01:42 PM

monitoring — We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon ...

Sep 2, 11:42 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to multiple networks in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information bec...

+2 more updates

Live Chat Support Failing for Customers

minor

Sep 1, 11:48 PM→Sep 2, 05:07 AMresolved

Sep 2, 05:07 AM

resolved — Issues affecting transferred support chats have been resolved and Live Chat support is operating normally at this time.

Sep 2, 04:35 AM

monitoring — Live Chat support is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Sep 2, 02:31 AM

identified — Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are still working to deploy a fix. We ...

+3 more updates

August 2026

MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

minor

Aug 26, 02:48 PM→Sep 4, 10:25 PMresolved

Sep 4, 10:25 PM

resolved — The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.

Sep 4, 08:20 PM

monitoring — We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update ...

Sep 3, 11:50 PM

identified — Twilio customers may be experiencing MMS delivery reports delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is worki...

+16 more updates

SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Telefonica El Salvador

minor

Aug 21, 09:20 PM→Sep 4, 12:06 PMresolved

Sep 4, 12:06 PM

resolved — The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador are operating normally.

Sep 4, 08:03 AM

monitoring — We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide anothe...

Sep 4, 05:59 AM

+32 more updates

Message Logs Performance Issues

none

Aug 28, 06:35 PM→Sep 4, 12:40 AMresolved

Sep 4, 12:40 AM

resolved — Latency for subsets of traffic has been resolved and Messaging Logs is operating normally at this time.

Sep 3, 07:00 PM

monitoring — We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hour...

Sep 2, 07:00 PM

+5 more updates

SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire and Dish United States

minor

Aug 31, 08:30 PM→Sep 3, 10:13 PMresolved

Sep 3, 10:13 PM

resolved — The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States is operating normally.

Sep 3, 10:20 AM

monitoring — We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide anoth...

Sep 2, 10:19 AM

+9 more updates

SMS Delivery Failures from Twilio to Telma Madagascar

minor

Aug 30, 11:34 PM→Sep 2, 10:37 AMresolved

Sep 2, 10:37 AM

resolved — The incident has been resolved and SMS delivery from Twilio to Telma network subscribers in Madagascar is operating normally.

Sep 2, 06:34 AM

monitoring — We have observed a recovery in SMS delivery from Twilio to Telma network subscribers in Madagascar and are monitoring service stability. We will provide another update in 4 hours or as soon as more in...

Sep 2, 04:34 AM

+12 more updates

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