How often does SendGrid have outages?

SendGrid has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/sendgrid for the complete outage history with timelines and resolution details.

What was the last SendGrid outage?

The most recent SendGrid incident was "Retroactive Incident: Mail Delivery Delay to a Small Subset of Users" on June 14, 2026. It was classified as none impact and is currently resolved.

SendGrid Outage History

50 incidents reported. Data sourced from the official SendGrid status page.

Total Incidents

Major/Critical

Minor

Resolved

June 2026

Retroactive Incident: Mail Delivery Delay to a Small Subset of Users

none

Jun 14, 09:00 PM→Jun 14, 09:00 PMresolved

Jun 14, 10:54 PM

resolved — Twilio-Sendgrid mail delivery was degraded for approximately 16 minutes between 3:18 PM and 3:34 PM Pacific Time on 06/14/2026. During this period of time customers may have experienced delays affecti...

Email Sending Delays

major

Jun 14, 04:45 PM→Jun 14, 07:23 PMresolved

Jun 14, 07:23 PM

resolved — Our engineers have monitored the fix and confirmed the issue with high latency and 5xx errors has been resolved. All services are now operating normally at this time.

Jun 14, 06:11 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will continue to observe the platform for the next hour to ensure full stability, and will mark this incident as resolved...

Jun 14, 05:34 PM

identified — Our engineers have identified the issue and are working toward a fix. Mitigation efforts are underway to resolve the intermittent errors and delays. We will provide another update in 30 minutes or as ...

+2 more updates

Retroactive Incident: Mail Delivery Delay to a Small Subset of Users

none

Jun 11, 05:05 PM→Jun 11, 05:05 PMresolved

Jun 11, 05:05 PM

resolved — Twilio-Sengrid mail delivery was degraded for approximately 9 minutes between 9:18 AM and 9:27AM Pacific Time on 06/11/2026. During this period of time customers may have experienced delays affecting ...

Elevated Email deferrals

none

Jun 10, 05:07 AM→Jun 10, 08:49 AMresolved

Jun 10, 08:49 AM

resolved — Our engineers have monitored the fix and confirmed the issue with email deferrals has been resolved. All services are now operating normally at this time.

Jun 10, 05:51 AM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Jun 10, 05:07 AM

investigating — Starting around 9:25 AM GMT+8 on June 10, 2026, our engineers began investigating an issue affecting email processing within SendGrid. Users may have experienced elevated email deferrals, with some me...

May 2026

Retroactive Incident - Elevated Latency on Mailsend API

none

May 29, 02:30 PM→May 29, 02:30 PMresolved

May 29, 04:21 PM

resolved — Customers have experienced elevated latency occurring in US East region from 6:30 AM to 8:58 AM Pacific time. Our engineers have investigated and resolved the issue. All impacted services are operatin...

SenderAuth and Whitelabel domain errors

minor

May 22, 05:30 PM→May 22, 06:50 PMresolved

May 22, 06:50 PM

resolved — Our engineers have monitored the fix and confirmed the issue with SenderAuth and Whitelabel domains has been resolved. All services are now operating normally at this time.

May 22, 05:51 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

May 22, 05:30 PM

investigating — Starting around 10:17AM on May 22 2026, our engineers began investigating an issue affecting SenderAuth and Whitelabel domains. A subset of customers may be experiencing errors when attempting to make...

Sender Engagement Quality (SEQ) API Endpoint Degraded

minor

May 14, 04:45 PM→May 14, 05:47 PMresolved

May 14, 05:47 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Sender Engagement Quality (SEQ) API endpoint has been resolved. All services are now operating normally at this time.

May 14, 05:12 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. SendGrid Engagement Quality API endpoint is now working as expected with API keys. We will provide another update in 30 minu...

May 14, 04:53 PM

identified — Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

+1 more updates

Intermittent long latency on mail send API

none

May 13, 03:30 PM→May 13, 03:30 PMresolved

May 28, 01:38 AM

resolved — Customers in US-East may have experienced intermittent high mail send latency from 5/13/2026 to 5/27/2026. Our engineers have investigated and resolved the issue. All impacted services are operating n...

SendGrid - Subset to email services experiencing 5xx errors

none

May 12, 11:48 PM→May 13, 12:22 AMresolved

May 13, 12:22 AM

resolved — Our engineers have monitored the fix and confirmed all services are now operating normally.

May 12, 11:48 PM

monitoring — Between 16:10 PDT and 16:27 PDT on 05/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, ...

Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one

minor

May 12, 04:31 PM→May 12, 06:20 PMresolved

May 12, 06:20 PM

resolved — Our engineers have monitored the fix and confirmed the issue with teammate account creation has been resolved. All services are now operating normally at this time.

May 12, 05:13 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers b...

May 12, 04:59 PM

identified — Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.

+1 more updates

Mail Delay

minor

May 8, 02:04 AM→May 8, 08:09 AMresolved

May 8, 08:09 AM

resolved — Our engineers have monitored the fix and confirmed the issue with Mail delay has been resolved. All services are now operating normally at this time

May 8, 07:04 AM

identified — Our engineering team has identified the root cause of the issue and is actively working on a resolution. Please note that new Mail Send requests are processing as expected and are not impacted. We wil...

May 8, 03:38 AM

identified — Our engineers have identified the issue and are working toward a fix. New Mail Send requests are not affected and are processing normally. We are still actively working on delivering previously delaye...

+2 more updates

Incorrect Tax Amount in Invoices

minor

May 6, 05:34 PM→May 6, 11:22 PMresolved

May 6, 11:22 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time.

May 6, 10:04 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been corrected with the appropriate tax amounts. If y...

May 6, 07:47 PM

identified — Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.

+3 more updates

April 2026

Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing

minor

Apr 30, 06:50 PM→May 5, 04:17 PMresolved

May 5, 04:17 PM

resolved — Our engineers have successfully completed processing all delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. All contact engagement data and segmentation features are now...

May 4, 04:43 PM

monitoring — Our system is still processing the delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns; currently, the data should be up-to-date up through May 1. We will provide another ...

May 3, 02:54 PM

monitoring — Our system is still processing the missing Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. We will provide another update in 24 hours or as soon as more information becomes a...

+6 more updates

Design Editor Template Not Allowing Movement of Modules

minor

Apr 22, 04:32 PM→Apr 23, 09:18 PMresolved

Apr 23, 09:18 PM

resolved — Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.

Apr 23, 05:16 PM

identified — Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist: For the best experience, please use the latest version of Safari or Fir...

Apr 22, 08:51 PM

identified — Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause...

+3 more updates

Mail Send Delays

none

Apr 18, 08:07 PM→Apr 18, 08:07 PMresolved

Apr 18, 08:07 PM

resolved — Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of ...

Contact uploads being delayed - TNE Marketing Campaigns

none

Apr 17, 11:58 AM→Apr 17, 01:13 PMresolved

Apr 17, 01:13 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.

Apr 17, 12:52 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Apr 17, 11:58 AM

investigating — Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may...

EU located subusers unable to send emails

none

Apr 15, 04:00 PM→Apr 15, 06:44 PMresolved

Apr 15, 06:44 PM

resolved — Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.

Apr 15, 06:37 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Apr 15, 05:06 PM

investigating — We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.

+1 more updates

Customers unable to raise support tickets

none

Apr 15, 03:19 PM→Apr 15, 03:49 PMresolved

Apr 15, 03:49 PM

resolved — Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.

Apr 15, 03:28 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Apr 15, 03:19 PM

investigating — Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open...

Email Delivery Latency Resolved

minor

Apr 10, 08:08 AM→Apr 10, 08:08 AMresolved

Apr 10, 08:08 AM

resolved — Our engineers have resolved the issue affecting the Low Rate email swimlane in the email pipeline. The impact lasted approximately 40 minutes and affected customers who attempted to send mail between ...

[Retroactive] Customers Unable to Access Support Portal

none

Apr 8, 08:30 PM→Apr 8, 08:30 PMresolved

Apr 8, 09:37 PM

resolved — Our engineers have identified an issue with accessing SendGrid's Support Portal around 1:20pm PDT on April 8th. Some customers may have experienced issues with accessing the support UI, which inhibite...

Legacy Marketing Campaigns not loading for some customers

none

Apr 8, 03:17 PM→Apr 8, 05:06 PMresolved

Apr 8, 05:06 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns unable to load has been resolved. All services are now operating normally at this time.

Apr 8, 04:19 PM

monitoring — Our engineers are continuing to monitor the fix for the issue. We will provide another update in another hour, or as soon as more information becomes available.

Apr 8, 03:17 PM

monitoring — Starting around 08:00 AM PDT on April 8th, 2026, our engineers began investigating an issue with a subset of customers not being able to access Legacy Marketing Campaigns. They have deployed a fix & a...

Retroactive Incident - Email Log and Activity Data Delayed

none

Apr 7, 09:00 PM→Apr 7, 09:00 PMresolved

Apr 7, 10:26 PM

resolved — Our engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delaye...

Billing Payment Processing Failures

minor

Apr 6, 01:23 PM→Apr 7, 06:53 PMresolved

Apr 7, 06:53 PM

resolved — Our engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your un...

Apr 7, 06:40 PM

monitoring — Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.

Apr 7, 06:36 PM

monitoring — We are continuing to monitor for any further issues.

+7 more updates

Intermittent Account Access and Management Issues

minor

Apr 6, 03:08 PM→Apr 6, 09:45 PMresolved

Apr 6, 09:45 PM

resolved — Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions...

Apr 6, 05:57 PM

monitoring — Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific funct...

Apr 6, 03:30 PM

monitoring — Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such a...

+1 more updates

March 2026

Retroactive Incident - EU Mail Delays

none

Mar 25, 08:58 PM→Mar 25, 08:58 PMresolved

Mar 25, 08:58 PM

resolved — From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail a...

Login Issue Cloudflare CAPTCHA Failing to Load

minor

Mar 18, 06:33 PM→Mar 19, 02:17 AMresolved

Mar 19, 02:17 AM

resolved — Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.

Mar 18, 09:54 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will pr...

Mar 18, 09:32 PM

investigating — Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.

+3 more updates

Delay in Email Event Processing and Stats

minor

Mar 5, 07:14 PM→Mar 5, 07:14 PMresolved

Mar 5, 07:14 PM

resolved — Between 8:53 AM and 9:37 AM PST, customers may have experienced delays in email event processing, including click and open data. Our Engineers identified a bottleneck, and have resolved the issue. Wh...

v3 Timezones Update Delay

none

Mar 4, 04:44 PM→Mar 4, 04:44 PMresolved

Mar 4, 04:44 PM

resolved — Our engineers have investigated and resolved an issue that occurred causing delays in timezone updates. On 03/03 ~2:09PM customers would have seen errors in the console when trying to update their tim...

Retroactive Incident - Failures Processing Subset of Webhook Events

none

Mar 4, 03:30 PM→Mar 4, 03:30 PMresolved

Mar 10, 07:18 PM

resolved — Our engineers have investigated and resolved the issues that began on 3/4/2026 from 8am PST to 3/9/2026 at 5pm PST that impacted the reporting for a subset of group unsubscribe and group resubscribe E...

Delay in Events being sent to Global Stats

none

Mar 3, 01:17 AM→Mar 3, 01:17 AMresolved

Mar 3, 01:17 AM

resolved — Between 4:00 PM and 5:04 PM PST, customers may have experienced delays when viewing Global Stats. Our Engineers identified and resolved the issue

Mail delivery delays

none

Mar 3, 01:05 AM→Mar 3, 01:05 AMresolved

Mar 3, 01:05 AM

resolved — Between 4:00pm to 4:30pm PT, some mail delivery were delayed. There was no data loss or API unavailability. Our Engineers identified and resolved the issue.

February 2026

Customers in Argentina Unable to Authenticate Card in Twilio SendGrid

minor

Feb 27, 04:49 PM→Mar 2, 07:06 PMresolved

Mar 2, 07:06 PM

resolved — Our engineers have confirmed this issue is now resolved. Customers in Argentina should now be able to authenticate and add credit cards successfully. If you are located in Argentina and are still exp...

Feb 27, 11:02 PM

monitoring — Our engineering team is continuing to monitor system performance. For customers located in Argentina impacted by this issue, please reach out to our support teams for additional assistance. We will pr...

Feb 27, 10:30 PM

monitoring — Our engineering team is continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.

+5 more updates

SendGrid Email Send Delays (High Latency) – February 26, 2026

minor

Feb 26, 07:23 PM→Feb 26, 07:23 PMresolved

Feb 26, 07:24 PM

resolved — Our engineers have investigated and resolved an issue that caused high latency when sending email through SendGrid. From 8:24 AM PST to 9:15 AM PST on Thursday, February 26, 2026, customers may have ...

Incomplete Advanced Statistics

minor

Feb 11, 06:46 PM→Feb 12, 06:36 PMresolved

Feb 12, 06:36 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.

Feb 12, 02:42 PM

identified — Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information beco...

Feb 12, 11:02 AM

identified — Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information bec...

+7 more updates

Unable to Create Support Ticket from SendGrid Help Center

none

Feb 11, 04:52 PM→Feb 11, 08:33 PMresolved

Feb 11, 08:33 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.

Feb 11, 07:35 PM

monitoring — We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.

Feb 11, 06:43 PM

monitoring — We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.

+2 more updates

Sender Authentication Degraded

minor

Feb 4, 06:12 PM→Feb 4, 06:56 PMresolved

Feb 4, 06:56 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Sender Authentication has been resolved. All services are now operating normally at this time.

Feb 4, 06:40 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Due to a third-party provider, we were experiencing issues with verifying records within Sender Authentication. We will prov...

Feb 4, 06:25 PM

identified — Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

+1 more updates

Advance Stats Data Delay

minor

Feb 2, 07:29 PM→Feb 3, 07:38 PMresolved

Feb 3, 07:38 PM

resolved — Our engineering team identified a processing gap which occurred within the Advanced Stats dataset on January 27, 2026, between 07:00 AM PT and 09:00 AM PT. During this two-hour window, data may be inc...

Feb 3, 03:02 PM

investigating — Our engineering team is actively investigating this issue, and we will provide an update as soon as more information becomes available.

Feb 3, 07:14 AM

investigating — Our engineering team is currently investigating this issue. Since the team is still working to identify the root cause, it may take some additional time to resolve. We will provide the next update in ...

+6 more updates

Retroactive Incident - Marketing Campaigns and API failures

none

Feb 3, 06:49 PM→Feb 3, 06:49 PMresolved

Feb 3, 06:49 PM

resolved — On February 3, 2026 between 10:08 and 10:26AM PT, our engineering team investigated a service disruption that impacted Marketing Campaigns creating Single Sends, Automations, Contact uploads, and API ...

January 2026

Increased Microsoft Inbox Provider Blocks

none

Jan 22, 10:07 PM→Jan 29, 08:08 PMresolved

Jan 29, 08:08 PM

resolved — Our Engineering team has completed monitoring and confirmed that no SendGrid-specific issues remain at this time. Microsoft has acknowledged that some senders may continue to experience elevated throt...

Jan 28, 12:05 AM

monitoring — We have acknowledgment from Microsoft about the change in delivery behavior on their consumer email platform. Microsoft has acknowledged that the behavior is not isolated to SendGrid's environment and...

Jan 27, 11:24 PM

monitoring — Our engineers continue to work with Microsoft and will provide additional details and guidance shortly.

+8 more updates

Gmail Delivery Latency

none

Jan 24, 04:42 PM→Jan 25, 03:00 AMresolved

Jan 25, 03:00 AM

resolved — Our engineers have monitored the fix and confirmed the issue with email delivery to Gmail recipients has been resolved. All services are now operating normally at this time.

Jan 24, 08:43 PM

monitoring — We are observing that email delivery to Gmail recipients is recovering. However, we will continue to monitor the situation closely and await Google’s next official update. Additional updates will be s...

Jan 24, 04:58 PM

monitoring — Gmail has confirmed that their services are currently affected, so we are continuing to monitor the situation closely while awaiting their next official update. We will provide another update as soon ...

+1 more updates

Delayed Event Webhook and Stats

minor

Jan 23, 04:58 PM→Jan 23, 06:13 PMresolved

Jan 23, 06:13 PM

resolved — Our engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time.

Jan 23, 05:10 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Jan 23, 04:58 PM

investigating — Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries. Some customers may experienc...

Microsoft365 (Business or Enterprise)

none

Jan 22, 11:08 PM→Jan 23, 02:45 PMresolved

Jan 23, 02:45 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Microsoft 365 has been resolved. Users can now send or receive emails as normal at this time.

Jan 22, 11:08 PM

investigating — Starting around 10:00 AM PST on January 22nd, our engineers began investigating an issue with users not able to send or receive email through Microsoft 365. Some customers may experience elevated defe...

Unable to Create Support Ticket from SendGrid Console

minor

Jan 20, 08:09 AM→Jan 20, 06:59 PMresolved

Jan 20, 06:59 PM

resolved — Our engineers have monitored the fix and confirmed the issue affecting https://support.sendgrid.com/ has been resolved. All services are now operating normally at this time and users can submit suppor...

Jan 20, 03:51 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Jan 20, 03:44 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.

+4 more updates

Single Send Stats Delayed

minor

Jan 5, 12:12 PM→Jan 5, 02:44 PMresolved

Jan 5, 02:44 PM

resolved — Our engineers have monitored the fix and confirmed the issue with single send stats has been resolved. All services are now operating normally at this time.

Jan 5, 01:23 PM

monitoring — Our engineers have implemented a fix and are monitoring system performance. Single send stats are populating without a delay again. We will provide another update in 1 hour or as soon as more informat...

Jan 5, 12:58 PM

identified — Our engineers have identified the issue and are currently implementing a fix.

+1 more updates

December 2025

New Marketing Campaigns Contact Writes Are Delayed

minor

Dec 16, 05:19 AM→Dec 16, 06:37 PMresolved

Dec 16, 06:37 PM

resolved — Our engineers have monitored the fix implemented by our third-party vendor and confirmed the issue with contact writes for new marketing campaigns has been resolved. All services are now operating nor...

Dec 16, 05:55 PM

monitoring — The third-party vendor has deployed a fix, and our engineers are actively monitoring system performance. Customers should begin to see improvements, specifically with contact writes for new marketing ...

Dec 16, 04:53 PM

identified — We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.

+8 more updates

SendGrid - Unable to edit existing contact segments.

minor

Dec 9, 11:40 AM→Dec 9, 11:41 PMresolved

Dec 9, 11:41 PM

resolved — Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time.

Dec 9, 10:59 PM

monitoring — Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.

Dec 9, 08:59 PM

monitoring — Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.

+6 more updates

Encountering errors while attempting to create a support ticket via the SendGrid portal

minor

Dec 5, 04:53 AM→Dec 5, 05:50 AMresolved

Dec 5, 05:50 AM

resolved — Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Dec 5, 05:23 AM

monitoring — Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available

Dec 5, 04:53 AM

investigating — Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an h...

Error creating API Keys & Teammates in SendGrid console

none

Dec 5, 12:03 AM→Dec 5, 12:34 AMresolved

Dec 5, 12:34 AM

resolved — Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.

Dec 5, 12:03 AM

monitoring — Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impa...

Stats Delays Due to Increased Latency and Timeouts

minor

Dec 4, 04:31 AM→Dec 4, 05:23 AMresolved

Dec 4, 05:23 AM

resolved — Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.

Dec 4, 04:31 AM

monitoring — Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies ...

Mail sending delays.

minor

Dec 4, 12:46 AM→Dec 4, 01:09 AMresolved

Dec 4, 01:09 AM

resolved — Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time.

Dec 4, 12:57 AM

monitoring — Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PD...

Dec 4, 12:46 AM

investigating — Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PD...

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