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Intercom Status Monitor
Intercom Status: Is Intercom Down Right Now?
Real-time monitoring coming soon
We are working on adding live status checks for this service.
Use this Intercom status guide to confirm outages fast, troubleshoot live chat or inbox issues, and get real-time monitoring for the moment Intercom goes down.
Quick Intercom Status Checklist
- 1. Check official status updates.
- 2. Confirm with community reports.
- 3. Verify with independent monitoring.
- 4. Enable fallback contact options.
Check the official Intercom status page
Intercom posts service updates, incident notices, and maintenance windows on its official status dashboard.
intercomstatus.comLook for community reports
Crowd-sourced signals can confirm widespread Intercom live chat failures, inbox outages, or API errors.
Downdetector reportsVerify with independent monitoring
Use API Status Check for third-party monitoring that tracks Intercom historical incidents and uptime.
Intercom on API Status CheckCommon Intercom Issues During Outages
Live chat widget not loading
The Intercom chat widget may fail to appear on your website or app during platform outages, preventing customers from reaching support.
Inbox not syncing messages
Support agents may see delays in message delivery or inbox not updating with new customer conversations during degraded service.
Automation and bot failures
Intercom bots, resolution bots, and automated workflows may stop responding or fail to route conversations during outages.
API and webhook errors
Developers integrating Intercom via API may encounter 503 errors or delayed webhook deliveries during platform incidents.
Troubleshooting Steps Before You Assume Intercom Is Down
- 1
Refresh the Intercom dashboard
Reload the Intercom inbox and check if messages are now visible — dashboard caching can sometimes cause temporary display issues.
- 2
Check your workspace settings
Verify your Intercom workspace is active, your subscription is current, and your team members have the correct access permissions.
- 3
Test the chat widget on a fresh page
Open your website in an incognito browser window to verify whether the Intercom widget loads for new visitors.
- 4
Check API credentials and rate limits
For API integrations: confirm your access tokens are valid and you haven't exceeded Intercom's API rate limits.
- 5
Review your automation workflows
Check if custom bots or automation workflows have configuration errors that might cause failures independently of platform issues.
Real-Time Intercom Monitoring
API Status Check tracks Intercom status with independent monitoring, uptime stats, and incident history so you can confirm outages quickly.
Independent Intercom status checks
API Status Check performs independent monitoring so you can verify Intercom status even if official updates are delayed.
Incident history and uptime data
Review recent incidents, response times, and reliability trends to understand Intercom platform stability.
Real-time alerts and integrations
Get notified with email alerts, RSS feeds, and webhooks when Intercom experiences a new incident.
Alternative Solutions During Intercom Outages
Use Zendesk or Freshdesk as backup
Zendesk and Freshdesk offer similar customer support inbox features and can handle urgent customer conversations during Intercom outages.
Enable a fallback contact form
If Intercom chat is down, ensure you have a standard HTML contact form or email address visible for customers to reach you.
Route urgent support via email
Temporarily direct customers to your support email address and communicate the disruption through your status page.
Monitor recovery via API Status Check
Set up alerts on API Status Check to get notified the moment Intercom recovers from an outage.
Get notified when Intercom is back up
No account needed. We will email you once and thats it.
Intercom Status FAQ
Is Intercom down right now?
Check intercomstatus.com and API Status Check for independent monitoring. If both show incidents, Intercom is likely experiencing a widespread outage.
Why is the Intercom chat widget not showing?
Widget loading failures can be caused by Intercom outages, JavaScript errors, or ad blockers. Check the status page and test in an incognito window.
Why are my Intercom messages not delivering?
Message delivery failures during outages are common. Check the Intercom status page and consider routing urgent messages to email.
Is the Intercom API down?
API outages show as 5xx errors or timeouts. Check intercomstatus.com for API-specific incidents and implement retry logic in your integration.
Why isn't my Intercom bot responding?
Bot failures can be caused by platform outages or misconfigured automation rules. Check the status page and review your workflow settings.
How can I get Intercom outage alerts?
Subscribe to alerts on API Status Check to receive real-time notifications when Intercom has an incident.